AirEuropa

Passenger Guide / Flights USA
General Conditions of Acceptance

As foreign carrier, Air Europa fully complies with the ACAA. For additional information, you may request a copy at Air Europa Airlines airport location, ticket office or you may simply print a copy of the U.S. Depatment of Transportation (DOT) regulations on Non Discrimination on the Basis of Disability in Air Travel (14 CFR part 382).

The purpose of the ACAA is to ensure that you cannot be disciminated against, when traveling on an airline, solely because of your disability.

• - Discriminate against any qualified individual with a disability by reason of the disability;
• - Require anyone to accept special services.
• - Deny an individual transportation even if separate or different services are available for individuals with disabilities.
• - Take adverse action against someone asserting ACAA rights

If you encounter problems when traveling with us, feel to ask our customer service personnel for a Complaint Resolution Official (CRO). Our CROs have been specially trained and are aware or respond to your concerns. Our CROs are available:

Postal Address:

Air Europa
Oficial de Resolución de Reclamaciones (CRO)
ParcBit – Centre Empresarial “Son Espanyol”
Ctra Palma – Valldemossa, km 7,4
07121 Palma de Mallorca
Illes Balears
Spain

• Toll free hotline from USA: 800 7985773
• Toll free hotline from Spain: 900 846050
• Email: croaireuropa@air-europa.com
• Schedule: 08:00 – 22:00 LT

The DOT has a toll free hotline to assist passengers with disabilities.

You make contact the DOT:

1. Toll free hotline from USA for passengers with disabilities, 1-800-778-4838 (voice) or 1-800-455-9880 (TTY);
2. By phone to Consumer Affair of Aviation Office 202-366-2220 (voice) or 202-366-0511 (TTY);
3. Adress:
   Air Consumer Protection Division, C-75,
   U.S. Department of Transportation,
   1200 New Jersey Ave., SE.,
   West Building, Room W96-432,
   Washington, DC 20590; and
4. Website of the Consumer Affair of Aviation Office: http://airconsumer.ost.dot.gov.
   
   
   

Reservation

To make a reservation online, simple tell us what your requirements are.

To make a reservation by telephone, call our Reservations Centre. When making your reservation, simply inform the Reservation Agent of your special need. Our agents are trained to accommodate the special need of our passengers. If you are not sure, ask them what assistance is available and inform them how your needs can best be met. In addition, let us know:

• - If you need assistance to/from the ticket counter and departure gate.
• - If you will be travelling with a service animal or assistive device.
• - If you have a power wheelchair and, if so, what type of battery it uses al least 24 hours prior to your scheduled flight departure.
• - You may wish to relay to the reservation Agent if you are using a wheelchair:
• - Can go up and down steps.
• - Can walk to your assigned seat.
• - Need assistance boarding and/or deplaning the aircraft, and whether you will be travelling with a companion to assist you.

Other information you may wish to relay to the reservation Agent are:

• - If you have a visual impairment.
• - If you have a hearing impairment.
• - If you have special seating requirement due to mobility needs or any other reason.
• - If you are travelling with a service animal
• - If you are travelling with an attendant and need adjacent seating or if an attendant or medical equipment service company will be meeting you.

Any other special requirement

Advance notice Requirements

We will need al least 48 hours advance notice for the following requests:
Accommodation for travel in a stretcher

• Transport of your wheelchair or other assistive device that uses a gel cell or wet cell battery
• Reservations for a group of ten or maore qualified individuals with a disability travelling as a group
• If advance notice or check-in requirements cannot be met, the services may still be provided if it can be done without delaying the flight.

Make sure:

You verify the availability of a jet bridge or ramp lift for boarding accommodations at each airport in your itinerary.
Seating accommodations

Air Europa will pre-assign a seat for you if you let us know al least 48 hours prior to your scheduled departure if you:

• - Require assistance with a boarding chair to get to your seat and are unable to transfer over a fixed armrest.
• - Travel with a personal care attendant
• - Travel with a service animal
• - Have a fused or immobile leg
• - Anyone who self-identifies as having a special need other than one of the four listed above, and requests special seating accommodations, we will assign a seat as request. However, if on the day of departure a qualified individual with a disability will need that seat, you may be asked to move.

You will need to travel with a personal care attendant if:

• - You must be transported in a stretcher
• - Because of a mental impairment, you are unable to understand or respond appropriately to safety instructions from Air Europa personnel.
• - You have mobility impairment so severe that you would be unable to assist in your own evacuation of the aircraft in the event of an emergency.
• - You have both severe hearing and severe vision impairments, if you cannot establish communication with or are unable to respond appropriately to a safety briefing or safety instructions for Air Europa personnel

If you advise Air Europa that you fit into one of the above categories, you will be required to provide your own personal care attendants and the attendant must pay the fare applicable at the time of making a reservation.

 

Person stoutly built

If you are a stoutly built person and require an additional seat for travel, please advice the Reservation Agent so that we may accommodate your needs. Air Europa will charge the same fare for the additional seat(s) purchased to accommodate your requirements.