Passenger Guide
IMPORTANT: New Security Rules
Free checked baggage allowance
Each passenger is entitled to the free checked baggage allowance permitted by their fare.
The baggage allowance will be printed on your ticket and will vary in accordance with the special conditions of the fare paid, as well as with the origin and destination of the flight, which will determine whether the “weight system” or “piece system” will be applied.
If no conditions are specified, in general terms:
- With the “weight system” you are allowed 30 kg in Business Class and 20 kg in Economy Class. However, please check your ticket for the conditions of your fare.
- If the “piece system” is applied, your ticket will indicate that you have been granted a PC (piece concept) allowance, which will normally mean a maximum baggage allowance of 64 kg, shared between 2 bags, each with a maximum weight of 32 kg. Please check the table.
Irrespective of the maximum limit for the free baggage allowance or excess baggage, the maximum weight per piece is 32 kg (70 lb).
This restriction is necessary in order to comply with current Health and Safety regulations for baggage handlers. Therefore, if any piece exceeds this weight, you will have to repack your baggage, making use, if necessary, of additional suitcases or travel bags.
If you are on connecting flights with different airlines, please check their baggage allowances as they may differ from Air Europa’s. Depending on the agreements between companies, in some cases it will not be possible to check in the baggage until the final destination.
Infants under 2 are entitled to a baggage allowance of 10 kg. Additionally, a carrycot or fully collapsible pushchair may be transported free of charge. If it exceeds the maximum measurements for it to be transported in the cabin (max. 55 x 35 x 25 cm and 9 kg in weight) it can be checked into the hold.
BEFORE YOUR FLIGHT
When preparing your luggage remember:
- Check the hold luggage allowance permitted by your ticket, hand luggage allowance and excess baggage charges.
- Label your luggage with your personal details and also include a card inside your luggage with these details.
- We do not carry single items of luggage that weigh more than 32 kg (70 lb). If you wish to carry more kilos, distribute your luggage in various bags.
- Do not include fragile, perishable or valuable items in your hold baggage.
More information at Limit of Liability
BAGGAGE ALLOWANCE (SPAIN – LONG HAU)
RUTA |
TURISTA |
BUSINESS |
To Argentina |
2 suitcases, maximum weight per piece 23kg. |
2 suitcases, maximum weight per piece 32kg. |
To Santo Domingo |
2 suitcases, maximum weight per piece 32kg. |
2 suitcases, maximum weight per piece 32kg. |
To Ecuador |
2 suitcases, maximum weight per piece 23kg. |
2 suitcases, maximum weight per piece 32kg. |
To Cuba |
2 suitcases, maximum weight per piece 23kg |
2 suitcases, maximum weight per piece 32kg |
To Venezuela |
2 suitcases, maximum weight per piece 23kg. |
2 suitcases, maximum weight per piece 32kg. |
To Brasil |
2 suitcases, maximum weight per piece 32kg. |
2 suitcases, maximum weight per piece 32kg. |
To Cancun |
2 suitcases, maximum weight per piece 23kg. |
2 suitcases, maximum weight per piece 32kg. |
To Dakar |
2 suitcases, maximum weight per piece 23kg.
|
2 suitcases, maximum weight per piece 32kg.
|
To/from Europe * |
20 kgs. * |
30 kgs. * |
* Except to/from Varsovia (WAW): 40kgs Business/Tourist
Baggage Acceptance Policy
In accordance with Act 31/1995, of 8 November 1995, on Health and Safety at Work, Air Europa will only accept baggage up to a maximum weight of 32 kg (70 lb) per piece.
Air Europa’s passengers may not check in pieces of baggage that weigh more than 32 kg (70 lb) and will have to repack their luggage making use, if necessary, of additional suitcases.
If the resulting baggage exceeds the luggage allowance, the relevant excess baggage charges will be applied. For excess baggage which is 60 kg (132 lb) over the passenger’s luggage allowance, the passenger must contact Air Europa’s Cargo Department in order to transport said excess as cargo.
The maximum weight per piece of checked baggage is 32 kg (70 lb). The limit for excess baggage is 60 kg (132 lb) over the passenger’s luggage allowance.
©Air Europa Líneas Aéreas, S.A.U. ·Centro Empresarial Globalia. Apdo. Correos-132. 07620 Llucmajor - Baleares - España
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