AirEuropa

Special Passengers / Passengers with Reduced Mobility
Passengers with Reduced Mobility:

Any passenger that needs help from another person to reach an exit with adequate speed in the case of an emergency evacuation is considered as disabled. This also includes passengers that have serious difficulties in receiving or understanding the emergency instructions.

They can divide into two categories:

· Ambulatory: Capable of getting up or down, or moving within the aeroplane unassisted or with a little help from someone else, such as deaf, blind or mentally disabled people.

· Non-ambulatory: Incapable of getting up or down or moving unaided within the aeroplane .

Stretchers

To be able to authorise a transfer by stretcher on an Air Europa flight, it is necessary to comply with the following requirements:

1. The length of the stopover at both the departure and arrival airports must be at least 90 minutes to allow embarkation and disembarkation at each.

2. It is necessary to reserve and pay for the nine places used for said assembly.

3. The maintenance technicians at both the departure and arrival airports will need to be allowed to set up the stretcher.

4. The passenger will have to be accompanied by medical staff, present a medical certificate confirming they are well enough to travel and finally sign a release of responsibility form before boarding.

Any queries regarding these terms, please contact by fax on: + fax 902 401 505.

Accompanying the disabled

They must have with them as a minimum the following companions:
An adult over 18 years of age to accompany each non-ambulatory disabled passenger (in serious cases and to fulfil the criteria set by the department of In-flight Security or the pilot, up to 2 companions can be demanded).

An adult over 18 years of age to accompany each ambulatory disabled passenger capable of moving by themselves but with difficulty.

An adult over 18 years of age to accompany up to 12 ambulatory disabled passengers in all the other cases except for blind passengers.

An adult to accompany every 2 blind passengers.
A blind person can travel alone if they are accompanied by a guide dog, which remains with them in the cabin during the flight even when it exceeds the 8 kilos weight limit. Said dog must travel with a muzzle and record of all vaccinations.

The total number of accompanied and unaccompanied disabled passengers, added to the number of companions demanded by the Civil Aviation Authority must not exceed 10% of the plane capacity.

The authorisation for groups of disabled passengers will always be carried out by fax, specifying the maximum number of details referring to the group, like the types of the disabled, number of companions, etc.

Types of wheelchair services:

There are three different types of wheelchair services available. On requesting this service, it is necessary to differentiate accordingly and specify the type required:

WCHR: (R for Ramp) The passenger is capable of going up and down the steps to the plane and walking to their seat, but needs the wheelchair to cover the distance from the check-in to the aeroplane and viceversa.

WCHS: (S for Steps) The passenger cannot walk long distances or go up or down the steps to the plane, but once onboard, is capable of making their own way to their seat.

WCHC: (C for Cabin) The passenger is completely immobile (paraplegics, etc.) and needs to be taken from the check-in to their seat on the plane.
(It is important when requesting the wheelchair service to state clearly which of the three types is required, in order to provide the appropriate level of assistance required by the passenger in question).