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Baggage

Find out everything you need to know about hand baggage, limits on the weight and number of checked bags, dangerous and prohibited items and special baggage

Checked Baggage

CHARACTERISTICS

  • This is the luggage that's transported in the hold of the aeroplane. It is also known as Hold Baggage
  • The maximum weight and standard dimensions are as follows:
    • 23 Kg
    • 158 cm (sum of the length, width and depth)
  • The handles, pockets and wheels are included in these dimensions.
  • Excess Baggage refers to any additional item or excess weight of an item up to a maximum of 32 kg per item, after paying the corresponding fees.
  • No item can weigh more than 32 kg. If you exceed this limit, the additional amount must be packed into a new bag, subject to the payment of the corresponding excess.

SHORT AND MEDIUM-HAUL BAGGAGE ALLOWANCE

Check the information regarding your baggage allowance based on the route you are taking for short and medium-haul flights:

LONG-HAUL BAGGAGE ALLOWANCE

Check the information regarding your baggage allowance based on the route you are taking for long-haul flights whose origin or destination is abroad.

NOTES

  • Holders of Air Europa SUMA Silver, Gold or Platinum, or SkyTeam Elite or Elite Plus, have the right to an additional item of baggage.
  • Children over the age of 2 have the right to the same baggage allowance as adult passengers.
  • Babies (under the age of 2) only have the right to check in 1 item of 10kg.
  • For babies under the age of 2, checking in bags between 10kg and 23kg will entail a cost of 30 EUR / 30 GBP / 30 USD / 30 CHF. If they are between 23kg and 32 kg, the cost will be 60 EUR / 60 GBP / 60 USD / 60 CHF.
  • The acceptance of additional baggage on the flight is subject to space.
  • Checked-in additional baggage is non-refundable.
  • If you have a connecting flight or if your flight code is shared with another airline, check the baggage allowance set by the operating company, given that it can be different for each. Depending on agreements between companies, in some cases it won't be possible to check in luggage right up to your end destination.
  • On routes operated by aircraft type ATR limited to 1 additional suitcase.
  • Household appliances WILL NOT BE ACCEPTED as checked-in baggage. Heavy items that can be accepted as carry-on baggage (CBBG) must comply with the maximum measurements allowed for on-board travel. If you exceed these dimensions, such items must be transported as air freight.

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Hand Baggage

Hand baggage is the luggage that the passenger can bring into the aircraft cabin. You may carry one item as follows: 

 

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Important

Remember that the standards at the gate are strictly adhered. If measures or weight of your baggage exceeds the allowance, your suitcase will not be accepted.

The following must be taken into account

  • Babies up to 2 years may carry as hand luggage, a bag with his food, drink and items necessary for the flight. Children from 2 years of age have the same baggage allowance as the adult.
  • Some aircrafts of our fleet, used for short and medium haul flights (for example, ATR and Embraer E145) are smaller and therefore could have some limitations to carry with you in the cabin. In that case, your luggage will be put in hold and delivered to you once at the destination.
  • On flights of high occupancy, if there is lack of space in the cabin, baggage (within hand luggage rules) luggage may travel in hold without additional cost to the passenger.

WHEELCHAIRS AND PRAMS

Wheelchairs for passengers with disabilities and prams must be checked-in and carried in the hold. However, passengers are allowed to use them during boarding to the entrance of the plane, where they should be handed over to the staff for stowage in the hold. The limits for minors (children and infants) are the same as for adults. 

Special Baggage

Some items may be transported on the plane under special conditions, depending on space and the weight available on boarding. Acceptance is exclusively at the discretion of the crew.

Bulky cabin baggage

Bulky baggage must comply with the maximum measurements allowed in the cabin. This will be charged the same as the cost of a seat. If the measurements are exceeded, this luggage must be carried as air freight.          

Bulky luggage in the hold

This is not considered free check-in baggage and the usual 32 kg per item limit does not apply. The price for such items is €150.

      

Sporting equipment is subject to the same conditions as check-in luggage. However, an additional charge of €75 per flight applies in some specific cases. In these cases, if the weight of the equipment exceeds the limit, the passenger must pay the excess weight charge. 

 

Those that are not included are subject to an additional charge of €75 per flight, except surfing, hang gliding and paragliding equipment, which is charged at €150 per flight.

Free

Included in the Price

Fishing equipment +info

- Fishing equipment consists of 2 rods, 1 reel, 1 net for keeping fish, 1 pair of fishing waders and one tackle box.
- Your fishing equipment is considered one item of standard hold baggage, and the transport thereof is included free-of-charge in the price of the ticket.
If the weight or number of items exceed the weight/items allowed under your baggage allowance, the passenger must pay the excess weight charge.

Golf equipment +info

- Golf equipment consists of 1 golf bag containing golf rods, 1 pair of golf shoes.
- Your golf equipment (bag containing clubs and shoes) is considered as a standard checked baggage item and is included at no extra charge in your baggage allowance .
- If the weight or number of pieces exceeds the baggage allowance permitted, passenger must pay for excess baggage.

Skiing equipment (snow and water)

- Alpine skiing: a pair of snow skis, a pair of sticks and a pair of ski boots
- Snowboarding: a snowboard and a pair of boots
- Water skiing: a pair of standard water skis or one slalom water ski.
- Skiing equipment is considered one item of standard hold baggage, and the transport thereof is included free-of-charge in the price of the ticket.
If the weight or number of items exceed the weight/items allowed under your baggage allowance, the passenger must pay the excess weight charge.

Musical instruments under 115 cm (length, height and width)

75

Additional Cost €75

Bicycles +info

Each bicycle must be transported individually, as should trailers and accessories of a similar size.

Scuba diving equipment +info

Scuba equipment may consist of a wetsuit, jacket, socks, mask, flippers, flashlight, nets, knife, 1 empty oxygen bottle and 1 regulator.

Rods

Hunting and professional weapons +info

Members of the state security forces stating they are travelling on official business or in transit will not be charged.

150

Additional Cost €150

Surfing equipment +info

- Windsurfing: The equipment may consist of a surf board, mast, sail and boom.
- Surfing: A surfboard.
- Kitesurfing: A kite or parachute, a paddle and a board.

Hang gliding and paragliding

Musical Instruments over 115 cm +info

Musical Instruments over 115 cm may be transported in the hold paying a supplement of €150 or on a seat in the cabin paying the fare for the additional seat

Check measurements of special baggage

  • When an object cannot be placed in the luggage compartments or under the seat due its size or weight and the passenger wants to keep it with them, it may be transported in one or more seats.

     

    Such luggage may not exceed 75 kg (165 lb) per seat reserved, or the following measurements.

     

    An extra seat must be paid for when transporting such luggage. 

Long-haul flights

On the seat

  • Length: 120 cm (47'')
  • Width: 40 cm (15'')
  • Height: 45 cm (17'')

Leaning against the seat

  • Length: 160 cm (62'')
  • Width: 40 cm (15'')
  • Height: 20 cm (8'')

Short-haul flights

On the seat

  • Length: 100 cm (39'')
  • Width: 40 cm (15'')
  • Height: 40 cm (15'')

Leaning against the seat

  • Length: 140 cm (54'')
  • Width: 40 cm (15'')
  • Height: 15 cm (6'')

Limitation of Liability

Checking-in fragile, perishable and valuable items

When checking-in delicate, fragile or valuable items (glassware, crafts, works of art and other valuables) that may be damaged in transit, we recommend you complete a declaration of value. Air Europa accepts no liability for any damage that may occur to fragile objects

Baggage incidents

In the event of loss, damage or delay in delivery of checked baggage, go to the incidents desk immediately, before leaving the baggage reclaim hall. They will give you the information you need and provide you with a Baggage Claim Form (BCF), which is essential for resolving the problem.

 

If a BCF is not completed, the company accepts no responsibility for the baggage in accordance with the provisions of art. 31.1 of the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on 28 May 1999, and Art. 3.1 of Regulation (EC) No 2027/97 of 9 October 1997.

Minor damage to baggage

The airline accepts no responsibility for minor damage that might be caused by the nature of, or problems relating to, the flight. You can help prevent such damage by packing your bags well and following the manufacturer's weight and capacity recommendations.

Declaration of Value

Before checking-in fragile, perishable or valuable luggage, we recommend you complete a special declaration of value.

Check-in time

You must report to the company's check-in desk at least 2 hours before the departure of your flight.

Documents needed

  • Identity document (ID card (DNI) or passport).
  • Ticket.
  • Duly completed customs declaration form (also  available at the company's offices at the airport).

Opening of baggage

Before checking-in, you must open your baggage in the presence of a designated company employee to inspect the condition of items declared to be of special value. You must then close your baggage and fasten it with a key, padlock or combination lock.

Declaration limits

Baggage checked-in with a special declaration of value must have a value in excess of 1131 SDRs (special drawing rights), not exceeding €4000

Charges

This service requires payment of 15% of the special value declared.

Restrictions

The special declaration of value is only valid on Air Europa flights. If your journey involves connections with other companies, you must collect your luggage after the flight operated by Air Europa.

Luggage Incidents

If you have experienced an incident with your luggage please accept our apologies. We regret any inconvenience caused.

1 - To process luggage incidents correctly

  • Fill in a Property Irregularity Report.
    For LUGGAGE claims, it is necessary to go to the Air Europa counter in the airport arrivals hall to inform us of the incident and complete a Property Irregularity Report (PIR) before leaving the airport.
     
  • Keep your original flight documentation.
    Do not forget to keep your original documentation (ticket, luggage check-in labels and boarding passes, as well as any invoices for essential items that are directly related with the incident in the event of a delay in the luggage arriving) as the company may need to see these.
     
  • Limited liability.
    Please note that all airlines have limited liability, therefore you may have greater cover if you have travel, business, domestic or all risks insurance.
     
  • If you wish to make a claim.
    Please note that the PIR completed at the airport is an incident report and does not represent an admission of liability. If you wish to proceed with a claim please send the documentation requested by our Luggage Service as soon as possible, within the periods established on the ticket, i.e. within 21 days of the incident in the event of delay or loss, and 7 days in the event of damage.

2 - For DELAY OR LOST of luggage

If your luggage has been DELAYED from this moment on, we will do our utmost to locate and deliver it to the address you have provided for that purpose. Delivery, however, may be subject to the customs of the country and their presence at the airport may be required by the authorities.

If within 48 hrs the company has not contacted you, please contact our Call Center:

  • Telephone in Spain: 902 190 271
  • Telephone outside Spain: (+0034) 871 203 089
  • Fax: (+0034) 971 57 55 27
  • Business Hours: 8am to 12am (Spanish time) 365 days a year.

If you have not received your luggage within 72 hours please fill in the following form in order to help locate it:

For a better location of your luggage during the first week you must send by fax to the number above indicate:

To formalize your claim, please send a written report by postal letter within 21 days from de date of the incidence including the following documentation:

Clays from de date of the incidence including the following documentation:

  • Claim detailing the value of each separate item together with the invoices, complemented with a final global valuation.
  • Passport or AID (copy).
  • PIR/original.
  • Boarding pass/original
  • Tag number ( bag tag)/original
  • Ticket (in case of electronic ticket, please, attach proof of purchase)/original.
  • Bank details (name, address and postcode of your bank and the account’s holder with the SWIFT and IBAN codes).
  • Invoice of the expenses originated for the late delivery of your luggage (expenses due to basic necessities)/original.
  • For your safety, we recommend you to keep a copy from all the documentation you have sent.

If you wish you can download the Claim Form for DELAYS OR LOST of luggage:

3 - In the event of DAMAGE to the luggage

In the event of DAMAGE to the luggage. For your convenience, we would like to inform you that you can arrange the repair of your luggage inside or outside Spain regardless of the location where the incident took place, but remember that in both cases there is a limit period of 7 days from the date of incidence to communicate with the company.(In the contacts below indicated).

 

All airlines have a limited liability, so you would have better coverage if you have a travel, business, or home insurance policy; or a fully comprehensive insurance.

 

For your own benefit, please remember:

  • You must report the incidence before leaving the airport.
  • Personnel of the airport must be informed of any additional damage your baggage may have suffered, because once you leave the baggage delivery area, the airline is exempt of any liability and claims will not be accepted.
  • You must also retain all documentation of the flight and damage baggage because it will be required for the arrangements that must be made.
    • Telephone: 902 190 271
    • International Telephone:+34 871 203 089       
    • Business Hours: From 8:00pm to 24:00pm.Monday to Sunday
    • Address
    • Air Europa
      P.O. Box address 430
      07620 Mallorca-Baleares
      Spain