Baggage

Find out everything you need to know about hand baggage, limits on the weight and number of checked bags, dangerous and prohibited items and special baggage

Checked Baggage

General baggage check-in, click on an image for more details and exceptions:

Economy

All destinations,
1 piece up to 23Kg.

.

  • The allowance for all flights is 1 piece with a   maximum weight of 23 kg.
  • On routes to and from Bolivia, Venezuela, Peru and Senegal, the allowance is 2 pieces of 23 kg each, except for flights to and from Alicante, Almeria, Asturias, Badajoz, Málaga and Valencia.
  • On routes to and from Brazil, 2 bags of 32 kg each are allowed.

Business

Domestic and European flights,
2 pieces up to 23Kg each

.

  • The allowance for all flights is 2 suitcases with a maximum weight of 23 kg each.

Business

Intercontinental flights

3 Pieces up to 23Kg each

  • The allowance on all flights is 3 suitcases with a maximum weight of 23 kg each, except routes to and from the USA, on which 2 bags of 32 kg each are allowed.
  • On flights to and from Brazil, 3 bags of 32 kg each are allowed.

Measurements: 158 cm when adding together width, length and height.                                                                   

Children and infants are entitled to the same baggage allowance as adult passengers.

Members of SkyTeam Elite and Elite Plus are entitled to one additional item.

Excess baggage fees  
                                      
Excess weight?

Where the baggage allowance is 23 kg, check-in bags exceeding this weight (24 to 32 kg) will be charged at €60 each. If resident discounts apply, this cost will be €14.

Need more bags?

On domestic and European flights, the cost of each additional bag (up to 23 kg) will be €50 (€60 on the day of the flight).

On intercontinental flights, if the 2nd case is not included in the limit, it will be charged at €50 (€60 on the day of the flight).

The 3rd and successive bags will be charged at €100 each (€150 on the day of the flight).

Additional bags are not permitted in the following cases:

  • flights from/to Portugal
  • flights to Bolivia
  • flights to Senegal
  • flights from Alicante, Almeria, Asturias, Badajoz,  Málaga and Valencia, via Madrid
  • flights between Palma de Mallorca and Valencia
  • flights between Madrid and Valencia

NOTES                                                                  

  • Excess Baggage means any additional items over the allowance. Excess weight is permitted up to 32 kg per item upon payment of the applicable fees.
  • No item may weigh more than 32 kg. If this limit is exceeded, the excess must be repacked as a new item, subject to payment of the excess fee.  
  • Acceptance of additional baggage on the flight is subject to space.   
  • The additional baggage contracted is not refundable.   
  • In the case of connecting flights and co-shares with other airlines, check the limit permitted by the operating company, as this may differ in each case. Depending on agreements between companies, in some cases it may not be possible to check in luggage through to the final destination.
  • Appliances WILL NOT BE ACCEPTED as checked baggage, only as bulky items carried in cabin (CBBG) as long as the item does not exceed the maximum dimensions permitted for its carriage in the cabin. If the object exceed such dimensions, the item may be carried only as air freight.

Need to take extra baggage?
Take more for less

Buy extra baggage at a lower price

Buy now

Hand Baggage

Hand baggage is the luggage that the passenger can bring into the aircraft cabin. You may carry one item as follows: 

Electronic cigarettes

In case of carrying electronic cigarettes, they must only be carried as hand luggage, NEVER in your checked luggage. These articles present a potential danger of overheating which can cause suitcase containing it finishes burning. This risk also extends to other parts or devices that are used with electronic cigarettes as batteries, resistors and vaporizers.

Economy

All destinations

1 piece up to 10Kg.

  • The maximum permitted dimensions are 55 x 35 x 25 cm or that the sum of length + width + height not exceeding 115 cm ( 45 in).

Business

Domestic and European flights

1 piece up to 14Kg.

  • The maximum permitted dimensions are 55 x 35 x 25 cm or that the sum of length + width + height not exceeding 115 cm ( 45 in).

Business

Intercontinental flights

2 pieces -18KG total

  • The maximum permitted dimensions are 55 x 35 x 25 cm or that the sum of length + width + height not exceeding 115 cm ( 45 in).

Important

Remember that the standards at the gate are strictly adhered. If measures or weight of your baggage exceeds the allowance, your suitcase will not be accepted.

The following must be taken into account

  • Babies up to 2 years may carry as hand luggage, a bag with his food, drink and items necessary for the flight. Children from 2 years of age have the same baggage allowance as the adult.
  • Some aircrafts of our fleet, used for short and medium haul flights (for example, ATR and Embraer E145) are smaller and therefore could have some limitations to carry with you in the cabin. In that case, your luggage will be put in hold and delivered to you once at the destination.
  • On flights of high occupancy, if there is lack of space in the cabin, baggage (within hand luggage rules) luggage may travel in hold without additional cost to the passenger.

WHEELCHAIRS AND PRAMS

Wheelchairs for passengers with disabilities and prams must be checked-in and carried in the hold. However, passengers are allowed to use them during boarding to the entrance of the plane, where they should be handed over to the staff for stowage in the hold. The limits for minors (children and infants) are the same as for adults. 

Special Baggage

Some items may be transported on the plane under special conditions, depending on space and the weight available on boarding. Acceptance is exclusively at the discretion of the crew.                                          

Bulky cabin baggage

Bulky baggage must comply with the maximum measurements allowed in the cabin. This will be charged the same as the cost of a seat. If the measurements are exceeded, this luggage must be carried as air freight.                                                  

Bulky luggage in the hold

This is not considered free check-in baggage and the usual 32 kg per item limit does not apply. The price for such items is €150.

                                                                      

Sporting equipment is subject to the same conditions as check-in luggage. However, an additional charge of €75 per flight applies in some specific cases. In these cases, if the weight of the equipment exceeds the limit, the passenger must pay the excess weight charge. 

                      

Those that are not included are subject to an additional charge of €75 per flight, except surfing, hang gliding and paragliding equipment, which is charged at €150 per flight.

                                                           

Free

Included in the Price

Fishing equipment +info

Fishing equipment consists of 2 rods, 1 reel, 1 net for keeping fish, 1 pair of fishing waders and one tackle box.
- Fishing equipment is included in the baggage allowance. If the weight exceeds the baggage allowance permitted, passenger must pay for excess baggage.

Golf equipment +info

Golf equipment consists of 1 golf bag containing golf rods, 1 pair of golf shoes.
Golfing equipment is included in the baggage allowance. If the weight exceeds the baggage allowance permitted, passenger must pay for excess baggage.

Skiing equipment (snow and water)

- Alpine skiing: a pair of snow skis, a pair of sticks and a pair of ski boots
- Snowboarding: a snowboard and a pair of boots
- Water skiing: a pair of standard water skis or one slalom water ski.
- Skiing equipment is included in the baggage allowance.
- If the weight exceeds the baggage allowance permitted, passenger must pay for excess baggage.

Musical instruments under 115 cm

75

Additional Cost €75

Bicycles +info

Each bicycle must be transported individually, as should trailers and accessories of a similar size.

Scuba diving equipment +info

Scuba equipment may consist of a wetsuit, jacket, socks, mask, flippers, flashlight, nets, knife, 1 empty oxygen bottle and 1 regulator.

Rods

Hunting and professional weapons +info

Members of the state security forces stating they are travelling on official business or in transit will not be charged.

150

Additional Cost €150

Surfing equipment +info

- Windsurfing: The equipment may consist of a surf board, mast, sail and boom.
- Surfing: A surfboard.
- Kitesurfing: A kite or parachute, a paddle and a board.

Hang gliding and paragliding

Musical Instruments over 115 cm +info

Musical Instruments over 115 cm may be transported in the hold paying a supplement of €150 or on a seat in the cabin paying the fare for the additional seat

Long-haul flights

On the seat

  • Length: 120 cm (47'')
  • Width: 40 cm (15'')
  • Height: 45 cm (17'')

Leaning against the seat

  • Length: 160 cm (62'')
  • Width: 40 cm (15'')
  • Height: 20 cm (8'')

Short-haul flights

On the seat

  • Length: 100 cm (39'')
  • Width: 40 cm (15'')
  • Height: 40 cm (15'')

Leaning against the seat

  • Length: 140 cm (54'')
  • Width: 40 cm (15'')
  • Height: 15 cm (6'')

Limitation of Liability

Checking-in fragile, perishable and valuable items

When checking-in delicate, fragile or valuable items (glassware, crafts, works of art and other valuables) that may be damaged in transit, we recommend you complete a declaration of value. Air Europa accepts no liability for any damage that may occur to fragile objects

Baggage incidents

In the event of loss, damage or delay in delivery of checked baggage, go to the incidents desk immediately, before leaving the baggage reclaim hall. They will give you the information you need and provide you with a Baggage Claim Form (BCF), which is essential for resolving the problem.

 

If a BCF is not completed, the company accepts no responsibility for the baggage in accordance with the provisions of art. 31.1 of the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on 28 May 1999, and Art. 3.1 of Regulation (EC) No 2027/97 of 9 October 1997.

Minor damage to baggage

The airline accepts no responsibility for minor damage that might be caused by the nature of, or problems relating to, the flight. You can help prevent such damage by packing your bags well and following the manufacturer's weight and capacity recommendations.

Declaration of Value

Before checking-in fragile, perishable or valuable luggage, we recommend you complete a special declaration of value.

Check-in time

You must report to the company's check-in desk at least 2 hours before the departure of your flight.

Documents needed

  • Identity document (ID card (DNI) or passport).
  • Ticket.
  • Duly completed customs declaration form (also  available at the company's offices at the airport).

Opening of baggage

Before checking-in, you must open your baggage in the presence of a designated company employee to inspect the condition of items declared to be of special value. You must then close your baggage and fasten it with a key, padlock or combination lock.

Declaration limits

Baggage checked-in with a special declaration of value must have a value in excess of 1131 SDRs (special drawing rights), not exceeding €4000

Charges

This service requires payment of 15% of the special value declared.

Restrictions

The special declaration of value is only valid on Air Europa flights. If your journey involves connections with other companies, you must collect your luggage after the flight operated by Air Europa.

Luggage Incidents

If you have experienced an incident with your luggage please accept our apologies. We regret any inconvenience caused.

1 - To process luggage incidents correctly

  • Fill in a Property Irregularity Report.
    For LUGGAGE claims, it is necessary to go to the Air Europa counter in the airport arrivals hall to inform us of the incident and complete a Property Irregularity Report (PIR) before leaving the airport.
     
  • Keep your original flight documentation.
    Do not forget to keep your original documentation (ticket, luggage check-in labels and boarding passes, as well as any invoices for essential items that are directly related with the incident in the event of a delay in the luggage arriving) as the company may need to see these.
     
  • Limited liability.
    Please note that all airlines have limited liability, therefore you may have greater cover if you have travel, business, domestic or all risks insurance.
  • If you wish to make a claim.

    Please note that the PIR completed at the airport is an incident report and does not represent an admission of liability. If you wish to proceed with a claim please send the documentation requested by our Luggage Service as soon as possible, within the periods established on the ticket, i.e. within 21 days of the incident in the event of delay or loss, and 7 days in the event of damage.

2 - For DELAY OR LOST of luggage

If your luggage has been DELAYED from this moment on, we will do our utmost to locate and deliver it to the address you have provided for that purpose. Delivery, however, may be subject to the customs of the country and their presence at the airport may be required by the authorities.

If within 48 hrs the company has not contacted you, please contact our Call Center:

  • Telephone in Spain: 902 190 271
  • Telephone outside Spain: (+0034) 871 203 089
  • Fax: (+0034) 971 57 55 27
  • Business Hours: 8am to 12am (Spanish time) 365 days a year.

If you have not received your luggage within 72 hours please fill in the following form in order to help locate it:

For a better location of your luggage during the first week you must send by fax to the number above indicate:

To formalize your claim, please send a written report by postal letter within 21 days from de date of the incidence including the following documentation:

Clays from de date of the incidence including the following documentation:

  • Claim detailing the value of each separate item together with the invoices, complemented with a final global valuation.
  • Passport or AID (copy).
  • PIR/original.
  • Boarding pass/original
  • Tag number ( bag tag)/original
  • Ticket (in case of electronic ticket, please, attach proof of purchase)/original.
  • Bank details (name, address and postcode of your bank and the account’s holder with the SWIFT and IBAN codes).
  • Invoice of the expenses originated for the late delivery of your luggage (expenses due to basic necessities)/original.
  • For your safety, we recommend you to keep a copy from all the documentation you have sent.

If you wish you can download the Claim Form for DELAYS OR LOST of luggage:

In the event of DAMAGE to the luggage

In the event of DAMAGE to the luggage. For your convenience, we would like to inform you that you can arrange the repair of your luggage inside or outside Spain regardless of the location where the incident took place, but remember that in both cases there is a limit period of 7 days from the date of incidence to communicate with the company.(In the contacts below indicated).

 

All airlines have a limited liability, so you would have better coverage if you have a travel, business, or home insurance policy; or a fully comprehensive insurance.

 

For your own benefit, please remember:

  • You must report the incidence before leaving the airport.
  • Personnel of the airport must be informed of any additional damage your baggage may have suffered, because once you leave the baggage delivery area, the airline is exempt of any liability and claims will not be accepted.
  • You must also retain all documentation of the flight and damage baggage because it will be required for the arrangements that must be made.
    • Telephone: 902 88 22 11
    • International Telephone:+34 871 570 385
    • Business Hours: From 9:00pm to 21:00pm.Monday to Sunday
    • Address
      Air Europa
      ZIP CODE 220
      07080 Palma de Mallorca-Baleares
      Spain