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Air Europa SUMA

These programmes thank passengers for putting their trust in us. Whether they travel frequently or this is their first time, everyone can enjoy discounts on future journeys and other services

What is Air Europa SUMA?

Air Europa SUMA is the way in which we at Air Europa can say... Thank you for your trust! That is why we have created a new loyalty programme in order to improve your experience with us. It is a programme full of details and excitement.

 

Imagine that one day you decide to disconnect from everything to have some time for yourself. Imagine that you decide to go on a trip and you take an Air Europa flight to one of our more than 50 destinations. Imagine that the hotel where you have chosen to stay is far from the lights because you want to rest properly. You need to rent a car... or better, a classy car, since you’re going to drive a long way. And of course, you’re going to need to refuel. Relax, you’ll find a petrol station along the way. Everything has been thought out.

 

Now imagine that you have paid for all this with your Miles... Well that’s Air Europa SUMA, you can stop imagining.

 

Shall we go on? Because Air Europa SUMA is much more than that...

  • Air Europa SUMA is generosity. For each Air Europa flight you take, Air Europa SUMA will reward you with 2 miles (1) for each €1 you have paid for your ticket. You can also earn Miles on flights taken with SkyTeam Alliance airlines. In this case, you will earn your Miles based on the distance flown. You can also earn Miles by buying products or services from our partners.
     
  • Air Europa SUMA is quality. At Air Europa we want you to enjoy the best products and services. That is why we have joined forces with the most prestigious partners with whom you can earn or redeem SUMA Miles:

CEPSA

EUROPCAR

NH HOTELS

HALCÓN VIAJES

BE LIVE HOTELS

AMAZON

*See this link for the partners with which you can earn and/or redeem SUMA Miles.

  • Air Europa SUMA is ease. You can use your Miles or receive answers to your questions about the programme through the Air Europa website, the APP or through our Call Centre on 911 360 200.
     
  • Air Europa SUMA is comfort. When you sign up with Air Europa SUMA, you can enter all your information as well as your regular travelling companions, so that each time you make a booking with us the appropriate fields will appear automatically filled in. Forget about having to type them in for each new booking!
    • This way, you'll save time in the purchasing process and never need to remember and enter the number of your Air Europa SUMA card.
  • Air Eurpa SUMA offers advantages. Redeeming Miles for an Air Europa ticket is not subject to any limits on class, fares or dates. If there is an empty seat... Use your Miles and book it!
    • With Air Europa every detail counts and every flight... ADDS UP!

(1) Applicable only on the published fare and fuel surcharge, excluding taxes and other charges such as management fees.

Earning Miles

  • SUMA Miles can be earned from the flights you purchase on Air Europa or SkyTeam Alliance airlines. You can also earn Miles by buying products or services from any of Our Partners
    • Remember that SUMA Miles are earned by the customer who flies, regardless of who bought the ticket.
  • Air Europa SUMA members at Silver, Gold or Platinum level will earn their SUMA Miles for the corresponding flight, plus additional bonus Miles equivalent to 50%, 75% or 100%, respectively, of the Miles earned for the flight.
     
  • On flights operated by Air Europa, each €1 paid for your ticket earns 2 Miles (1). For the other flights operated by different SkyTeam Alliance airlines, you will accumulate Miles based on the distance flown in miles.
     
  • From the Air Europa SUMA team - Air Europa we will keep you informed about the different promotions that will allow you to earn more miles on the flights you make.
    (1) Applicable only on the published fare and fuel surcharge, excluding taxes and other charges such as management fees.

At Air Europa SUMA we distinguish between two kinds of Miles:

  • SUMA Miles: these are the ones you get for buying flights with Air Europa or any of the SkyTeam Alliance airlines. These are also the ones that you can earn by buying products or services from our partners.
    • All the Miles you collect in your Air Europa SUMA account can be redeemed for airline tickets or other products and services from the Air Europa SUMA programme.
  • Level Miles: these are the ones that allow you to climb levels to reach the Silver, Gold or Platinum categories. They are accumulated for the period of one year. If, during this time, you pass the number of Miles required for promotion to the next Air Europa SUMA category, you will automatically be promoted to the new level.
    • Note that this category of Miles can only be earned with the purchase of flights.

Redeeming Miles

SUMA Miles can be redeemed for:

  • Flight tickets from Air Europa, SkyTeam Alliance airlines or partner airlines.
  • Products and services from our non-airline partners. In this case you need to contact directly with our partners. You can consult the redemption tables and the process to follow in the Our Partners section of the website of Air Europa.

You can redeem Miles comfortably for flights on Air Europa or any SkyTeam Alliance airline in the Redeem Miles section.

To process the redeeming of SUMA Miles on Air Europa, you need to consider that:

  • To redeem your miles for flights of Air Europa, you will need to accumulate a minimum of 1,500 Miles. If you want to redeem your miles for products or services from our partners, you can do so from a minimum of 2,000 Miles.
  • The redeeming of Miles needs to be performed by the Air Europa SUMA member, whether for themselves or for anyone else.
  • SUMA Miles can be redeemed for Air Europa flights, provided they have seats available. Unlike other companies, Air Europa does not have a limited quota of seats on flights purchased with Miles. If there is an empty seat, use your Miles and book it!
  • Miles can be redeemed for flights in Economy or Business Class. This applies to Air Europa, SkyTeam Alliance airlines and partner airlines.
  • The redeeming of SUMA Miles for the purchase of a flight, product or service can be performed entirely with Miles or by making a mixed payment, i.e. combining Miles and money.

Below are some examples so you can calculate the SUMA Miles you need to fly to any of our destinations (return flight)(2):

SPAIN

MEDIUM HAUL

LONG HAUL

ROUTE

SUMA MILES from (3)

ROUTE

SUMA MILES from (3)

ROUTE

SUMA MILES from (3)

Valencia - Madrid

2571

Madrid - Rome

571

Madrid - New York (JFK)

29483

Malaga - Madrid

3720

Madrid - Paris (Orly)

12024

Madrid - Sao Paulo

46121

A Coruna - Madrid

3452

Madrid - London

12500

Madrid - Caracas

46983

Mallorca - Madrid

5714

Madrid - Amsterdam

14286

Madrid - Montevideo

52500

Barcelona - Tenerife North

7586

Madrid - Tel Aviv

19397

Madrid - Buenos Aires

53448

Madrid - Tenerife South

8103

 

 

Madrid - Lima

53448

 

 

 

 

Madrid - Havana

54310

  • (2) Air Europa reserves the right to modify these tables, as well as the scheduling of routes and flights.
  • (3) Price of Miles "from", corresponding to the "Promo" rate (the cheapest in Economy class).

Our Promotions

  • At Air Europa we have suggested that you join the new Air Europa SUMA loyalty programme, because we want you to enjoy all its advantages. So to begin with, we would like to welcome you by giving you a gift of our favourite number in Miles... 787 Miles!
     
  • You must be wondering why we have chosen this number. For us, this is much more than a number. 787 means technology, sustainability, reliability, punctuality, comfort and entertainment... 787 is the new Boeing aeroplane that we have added to our fleet so your long-haul flight experience can be even better.
     
  • And while we’re at it, we would like to reward your long-haul flights with some extra Miles. In addition to the SUMA Miles you earn for the flight you have purchased, we will give you 50% extra for free!
     
  • But if you only fly short distances, don’t worry. We’re not going to fall short there either. Periodically, we will keep you informed about our promotions.
     
  • With Air Europa every detail counts and every flight... ADDS UP!

Redeem your Miles in our flights

ofertas_ux_1_EN.jpg
  • Promotion available for direct flights with origin/destination Madrid: Alicante, Valencia, Málaga and Tenerife Norte. Origin/destination Madrid: Paris. Origin/destination Madrid: New York, Miami, Lima, Santo Domingo, Guayaquil, Sao Paulo, Salvador de Bahia, Quito, Asunción and Córdoba.
  • Promotion available for flights purchased on January. Flight period: February, March and April 2017.
  • Fares shown on the screen are for one way. Call at 911 360 200, if you want to pay the full price for your flight with Miles.
  • Discount is already included on the Miles fares shown on the screen.

GET EXTRA MILES

ofertas_ux_2_EN.jpg
  • Flights with origin/destination Madrid (from/to America only applies for business class).
  • Promotion available for flights purchased on January. Flight period: February, March and April 2017.

Our Cards

There are four levels of cards:

SUMA

SILVER

GOLD

PLATINUM

The Air Europa SUMA programme offers two card formats: virtual and physical.

  • The virtual card is available in the Air Europa APP from the very moment you sign up with the Air Europa SUMA programme. To access the APP as a Air Europa SUMA member you need to use the same username and password that gives you access to the SUMA area on the ​​Air Europa website.

    For greater convenience, you can add your Air Europa SUMA virtual card to the iOS
    Wallet (1) application on your smartphone or with applications compatible with PKPASS for Android.
     
  • If you prefer to have your Air Europa SUMA Card in a physical format, you need to apply through the Application for Physical Card section in the Air Europa SUMA area of ​​the Air Europa website or call us on 911 360 200 .You can also print it out from the Print Your Air Europa SUMA Card section.

(1) Wallet is owned by Apple Inc. ©)

The table below sets out the advantages and conditions of each of our Air Europa SUMA cards:

DESCRIPTION

SUMA

SILVER

GOLD

PLATINUM

Going up a level

Not applicable

18,000 Level Miles or 14 flights

32,000 Level Miles or 26 flights

60,000 Level Miles or 50 flights

Validity of level

Not applicable

12 months from the day the level is reached

12 months from the day the level is reached

12 months from the day the level is reached

Going down a level

Not applicable

To Air Europa SUMA

To Silver

To Gold

Validity/Expiry of SUMA Miles

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity

SUMA Miles Bonus

N/A

50%

75%

100%

24 hr telephone service

ok

ok

ok

ok

Priority on waiting lists

ok

ok

ok

ok

Check-in at Business Class counter

-

ok

ok

ok

Priority boarding

-

ok

ok

ok

Priority baggage claim

-

ok

ok

ok

Extra baggage allowance (1)

-

1 piece

1 piece

1 piece

Free seat choice

-

ok

ok

ok

Fasttrack access

-

-

ok

ok

VIP lounge access (2)

-

-

ok

ok

Guaranteed seat (3)

-

-

ok

ok

Free upgrade to Business (4)

-

-

-

ok

  • (1) 1 piece of 23 kg in Economy class / 1 piece of 32 kg in Business class
  • (2) On international flights or connecting to / from an international flight operated by Air Europa or any airline belonging to the SkyTeam Alliance. The entry of one companion included in the booking is allowed.
  • (3) Class Y and up to 24h before departure.
  • (4) Subject to availability.  Passengers will be informed at the boarding gate.  Valid for short and medium haul flights.  Only available for  Air Europa SUMA  Platinum members on flights operated by Air Europa and the flight shown on the ticket is an Air Europa flight.

Our Partners

In addition to Air Europa, the Air Europa SUMA programme allows the earning and redeeming of SUMA Miles with all the SkyTeam Alliance airlines and with our partners.

NON-AIRLINE PARTNERS

SKYTEAM AIRLINES

FAQ'S

AIR EUROPA SUMA PROGRAMME

Air Europa SUMA CARD

Air Europa SUMA LEVELS

TRANSACTIONS WITH MILES

PERSONAL INFORMATION

MY AIREUROPA

FLYING BLUE

Air Europa SUMA Contacts

If you wish to contact us via phone select  your country from the dropdown below. Bear in mind the times shown are in the Spanish time zone time zone.