Buying a ticket on the website (or mobile applications) creates a contract of carriage. This contract includes a number of general terms and conditions, which are set out below

Conditions of Carriage

Booking Conditions

Ticket Terms and Conditions

We recommend that passengers do not leave valuable objects or documents in their checked baggage. The carrier will not be responsible for possible damages more than those legally established limitations. A passenger can benefit from a higher liability limit by making a special declaration at the check-in counter, and by paying a supplementary fee.


Passenger must check the ticket, especially acceptance dealing and the conditions of contract.

Hazardous Goods

Regulations are in place classifying goods as banned, acceptable with approval and acceptable in general. This section details the breakdown of this classification.

Banned items

Some items, such as explosives, gases, flammable or corrosive substances and other toxic or infectious items, cannot be carried in the hold. Certain other items are banned in all cases: safes, magnetic items and liquid oxygen.

Items acceptable with the approval of Air Europa

Certain items must be accepted by Air Europa before they can be carried. Some of these may only be carried as checked baggage (packaged ammunition and wheelchair batteries), others as hand baggage (barometers and batteries), and others in the hold or cabin depending on conditions.

Articles acceptable without approval from Air Europa

There are some items that could be classified as dangerous goods, but which can be accepted on a flight. These include items for personal use (hairspray, some aerosols) and essential items (heart pacemakers, thermometers and some types of batteries for common uses.

Privacy Policy

AIR EUROPA LÍNEAS AÉREAS S.A (hereinafter, AIR EUROPA), with its registered address at Carretera Arenal-Llucmajor, KM 21.5 CP: 07620, Llucmajor - Balearic Islands, requests certain personal data from Users through its website "" or any other sales channel used by the user (Retail agency, wholesaler, etc.) as a result of contractual relationships, queries, transactions, requests for contracts/invoices and contracting of products and services provided by the company. Thus, it is important that Users understand that, when registering for certain products/services offered through the Web, they will be asked to provide personal data. In these cases, and wherever Users are expressly informed that providing data is essential, if Users fail to provide the data requested, they will not be able to access or use the related services and content. The data supplied by Users will be added to a personal information database, owned by AIR EUROPA and duly registered with the AEPD (Spanish data protection agency), which will be used for the following purposes:

  • To properly manage the services requested by Users.
  • To create User profiles for commercial purposes, in order to provide products or services related to the Company's purpose.
  • To extract statistics and conduct User surveys.

Users authorise AIR EUROPA to include their current personal information, or information entered in the future, in the respective files, and to use them and treat them, whether in an automated manner or otherwise, for managing and recording transactions entered into between the parties.


Similarly, Users are informed that AIR EUROPA will file the tickets issued as air transport services contracts.
You are informed that in accordance with the legislation of some countries the personal data included in the PNR (booking) may be passed on to the customs department or any relevant authority that makes a formal request for such information, if the departure, destination, stopover or over flight is produced in one of these countries.


Personal data obtained from registered Users is stored in a database, whether automated or otherwise, for which AIR EUROPA is responsible and which contains the necessary technical, organisational and security measures to guarantee the confidentiality and integrity of the information in accordance with Organic Act 15/1999 of 13 December on the Protection of Personal Data, and Royal Decree 1720/2007 of 21 December, which approves the Regulation for implementation of Organic Act 15/1999 on the Protection of Personal Data, and other relevant legislation.


Each time Users enter personal data in any section of the Web, they will be informed, in accordance with the provisions of article five of the Organic Data Protection Act, of the legal conditions concerning the processing of such data. Users must previously read and accept these legal conditions.


By accepting the legal conditions established at any time, Users fully agree to the processing of their personal data in order to manage the request made as well as to send, by any channel, including electronic or similar means, advertising or marketing information about products, services and/or events related to the fields of information technology and security.


Moreover, pursuant to the provisions of Article 22 of Act 34/2002, of July 11, on the information society and electronic commerce services (LSSICE), AIR EUROPA informs Users of the Company's intention to send them commercial communications by e-mail or any other means of electronic communication. If you would like your data to be processed for the purpose described herein, please check the box provided.


The Client also authorises AIR EUROPA to transfer or interconnect these data with third parties that are part of the Globalia Corporación Empresarial SA Group of Companies in the following sectors: retail travel agencies, tour operators, hotel services, call centres, airlines, airport management, vehicle rentals, telecommunications, special employment centres, event management, and passenger transportation, listed at any time on the Internet address, so they can be used by them for advertising campaigns, marketing, market research, offers of goods and services and for providing other similar or complementary services all relating to the objects of the Globalia Group Companies during or after the term of the Contract.


The privacy policies of each of the companies belonging to the Globalia Corporación Empresarial SA Group of Companies are included in the Legal Notices on their respective websites. If you would like your data to be processed for the purpose described herein, please check the box provided.


The consent here provided by the Owner for data communication is revocable at any time, without retroactive effect.


AIR EUROPA will use cookies when Users visit the website. Cookies are associated solely with anonymous Users and their computers, and do not provide references that make it possible to deduce Users' names or surnames. Cookies enable AIR EUROPA to recognise registered Users once they have registered for the first time, without them needing to re-register on each visit in order to access the areas and services reserved exclusively for them.


Please check the Cookies Policy appearing on our website.


Users guarantee that the personal data provided to AIR EUROPA is true and Users are responsible for informing AIR EUROPA of any changes in their data. AIR EUROPA provides Users with technical resources so that they can access this notice on the Privacy Policy or any other relevant information and give their consent in advance for AIR EUROPA to proceed to the treatment, whether automated or otherwise, of their Personal data, as provided herein.


Any user may, at any time, exercise his or her right to access, rectify, cancel or contest the personal data supplied to AIR EUROPA by writing to the Globalia Corporation Organic Data Protection Act department (LOPD), Polígono Son Noguera. Carretera Arenal-Llucmajor, KM 21.5 C.P.: 07620, Llucmajor, Balearic Islands. This communication can also be sent via email to the following address:

General Conditions of Use


The present document establishes the General Conditions of Use of the services lent by means of the Web site of AIR EUROPA AIRLINES Corp, (from now on AIR EUROPA) (, having the right to modify and modernise this Web site at any time without notice.

The use of the Web site indicates your agreement to be bound to these dispositions included in this Legal Warning in the published version by AIR EUROPE in the very moment in which the User accesses the web site. Please, review this Legal Warning before using this Web site. Modifications shall be effective immediately upon posting of the modified conditions on this Web site.

This Web site may include links to other Internet sites subjected to their own specific conditions of use. They may improve or make changes to the present Legal Warning. Accordingly, review these specific conditions carefully.


Through this Web site other information is offered to the users such as flight tickets and other tourist services, having the possibility making arrangements on-line of these services.


The information offered by AIR EUROPA is for free. Nevertheless, some of the given services by AIR EUROPA or others through the Web Site will need the payment of a price determined in the specific conditions.

The user may only use this Web site in accordance with these Legal Warning and the specific conditions of certain services that AIR EUROPA offers. The user agrees not to:


Carry out illicit or crime activities against the good faith, the morals and the public order, cause an infringement of the intellectual and industrial property, or any another judicial right.


Post, transmit or disseminate any information which may be obscene, defamatory, xenophobic, apology of terrorism or against human rights.


Use any software containing corrupt data or viruses to interfere with the operation or functionality of this Web site of AIR EUROPA, their suppliers or third users of the net.


Transmit to thirds non authorised the name of the users and their passwords, and if their passwords arrive to knowledge of non authorised user, you (the user) should inform immediately VIAJES HALCÓN, which has the right to modify them for the protection of the service.


Disseminate any information you are not authorised to transmit (such as privileged information, information protected by rights of industrial or intellectual property, or information on which the user has a duty of confidentiality).


Transmit not requested or authorised publicity, advertising material, "mail garbage," "letters in chain," "pyramidal structures," or any another, except in those areas (such as commercial spaces) that they have been exclusively conceived for this.


Also, the user is not allowed to reproduce, duplicate, copy, sell, resell or use with commercial purpose any section of the service, use or access to the same.

The users that hire services through the Web site of AIR EUROPA should be legally of age.


Other users of the services offered in this Web site have given certain information included in the web site of AIR EUROPA. AIR EUROPA does not take the responsibility of the truthfulness of the contents or of the misprints in this information.

This Web site may include links to other Internet sites. AIR EUROPA is not responsible for the information, material, products or services contained on or accessible through those web sites.

The responsibility of the losses or damages of whatsoever kind arising out of access to, or the use of this web site, or any information contained in it, remain solely to the user's own risk.

Also, AIR EUROPA will not be responsible for the damages caused by the infractions of any user that may affect the rights of another user, or of third, including the rights of copyright, marks, patents, confidential information and any another right of intellectual and industrial property.

AIR EUROPA will not be responsible for the damages caused to the user in case of impossibility of lending the wanted services of the present general conditions of use, in cases of act of God, fortuitous cases or other. AIR EUROPA will not be responsible of the inadequate use of the service as a consequence maintenance work, or a faulty configuration of the user's system, or the insufficient capacity in order to support the necessary systems for the use of the offered services.

AIR EUROPA can not guarantee the absence of virus or of other elements in the contents and own services and/ or borrowed for thirds that could produce alterations in their system (software and hardware) or in the electronic documents and files stored in it.


All the contents and elements to which the user could access through the offered services by AIR EUROPA are subjected to industrial and intellectual property rights, patents, marks and copyright of AIR EUROPA or third parties. The access to those contents or elements through the borrowed services by AIR EUROPA does not give the user the right of alteration, modification, exploitation or reproduction, distribution, public communication or any another right belonging to the holder of the affected right.

The client may only use the contents and elements to which the user could access through the offered services by AIR EUROPA for their own use and necessities, and to do not use them for any commercial exploitation.


AIR EUROPA may reiterate or cancel the use of the services to those users not following what established in this legal warning at any time without notice.


Customers' acceptance of these general conditions grants Air Europa Líneas Aéreas, S.A.U., the right to include customers' personal details in the company's own files, as well as to use this information, electronically or not, in the management and registration of existing relationships between the parts.


If you wish to access, correct or cancel your details in compliance with Spanish Organic Law 15/1999, of December 13th, concerning the Protection of Personal Data, please write a letter or an email to: Air Europa Líneas Aéreas, S.A.U. C/ Centro Empresarial Globalia. Apto. Correos - 132. 07620 Llucmajor, e_mai:


In principle, the provision of the services and information included on the website has an indefinite duration. Nevertheless, AIR EUROPA is authorized to terminate or suspend the provision of the service and/or any other element at any time, without prejudice to the corresponding current legislation and applicable Particular Conditions.  When reasonably possible, users will be informed in advance of the termination or suspension of the provision of any services.

Cookies Policy

1 - Cookies Policity

  • Use of Cookies by the websites by Grupo Globalia
  • Typology and functioning of the Cookies
  • How to disable cookies and set preferences
  • What happens if cookies are disabled
  • Changes in the Privacy and Cookies Policy


A Cookie is a small text and number file downloaded on your computer once you access a Air Cookies allow a website to recognise a user’s browser and to register its activity on a specific website or on all the websites or APP. The aim of the Cookies is to facilitate the User a quicker access to the selected services. Besides, installed Cookies personalise the Services offered by Air, providing each User with information that is or could be of their interest, according to their usage of the Services.


Cookies also help us understand the User’s behaviour on the website, through which we can improve our experience.


Air uses Cookies that personalise the User’s navigation to the maximum. The cookies used on Air are only related to an anonymous User and its computer, they do not include references that may help deduce the User’s name or surname, and they cannot read data on the User’s hard disk nor include viruses on their texts. Furthermore, Air cannot read the cookies installed on the User’s hard disk from other servers.


The User will be able to set the browser so that it notifies and blocks the Cookies sent by Air, without affecting the User’s access to the Contents. However, the optimal performance or the running quality of the website and of some services may be affected.


On Air, where Users may register and surf the web logged into their session, Users will benefit from more personalised services based on their profile, thanks to the combination of data stored on the cookies, which includes personal data used during the users’ registration. On the registration process, these Users expressively allowed the use of this information for the indicated purpose, without prejudice to their right to dismiss or disable the use of cookies.


Anyway, Air will be able to know all the Services of Air Europa requested by the Users, thus facilitating or offering the adequate information according to each user’s tastes or preferences.


According to the time frame the cookies are activated on the computer, we can distinguish between:

  • Session cookies: these are cookies that store data only during the time the user accesses the service, so they expire at the end of a browser session. They are normally used to remember the products the User has included in an online shopping basket while he/she navigates on the website, or for security reasons during the data delivery when accessing financial services, e-mail services, photo album services, etc.
    The Session Cookies expire when the User closes the browser.
    See annex regarding cookies
  • Temporary cookies: These type of cookies store data even after the User has left the site. These type of cookies are used, for example, to store and remember the preferences of the user’s navigation.
    See annex regarding cookies

    The temporary cookies expire once their get their objective (for example, to maintain a login to the the Services Air, or when they are disabled manually.

Besides, according to their aim, Cookies can be classified as follows:

  • Persistent Cookies: Those which have a sell-by date distant in time and are stored in the user’s computer even after the session has finished.
    See annex regarding cookies
  • Private cookies: those which are sent to the user’s computer from a website directly managed by Air, which provides the requested service by the user visiting the website.
  • Third-party cookies: Determined cookies are not installed by Air Europa, but by third parties dedicated to specific services addressed to the user. As in this case the third parties are in charge of the installation, the blocking and disabling of the cookies will depend on their conditions and specific mechanisms. What follows is a description of cookies by third parties authorised to install cookies on our website:
    • Performance Cookies: These cookies remember the preferences for the tools on     the Services of the website, so the User does not need to set the service at each visit to Air

      Examples of these cookies would be: remember the elements on an online shopping basket, doing the checkout of a shopping, doing the request for a    participation in an event...
      See annex regarding cookies
    • Register Cookies: these cookies are generated when the User has registered on     the website or, after it, he has logged in. They are used to facilitate the user’s   access to sections with restricted access. Some services may use social networks as connectors, such as Twitter, Facbook or Linedin. The User has previously authorised the social network to store a persistent cookie which remembers his/her identity and guarantees his/her access to the services until it expires.
      See annex regarding cookies
    • Advertising cookies: These are the cookies which allow the managing of the advertising the editor has included on the website, application or platform from where the services requested are offered. Thanks to these cookies, the information of the advertisements showed to anonymous users can be expanded. They also  analyse the duration and frequency of the advertising viewing, the interaction of the users with the advertisements, and the navigation performance. Thanks to all these information, an advertising profile related to each User’s interests can be created.
      See annex regarding cookies
    • Third parties advertising cookies: These are the cookies sent to the terminal computer from a computer not managed by the editor, but by a third party which      stores the data obtained through the cookies for one of the aims described on the     previous section. Normally, third parties cookies are downloaded on the user’s   terminal computer because the editor, when designing and programming the website, platform or application, considered these possibility. Thus, editors may have the capacity to control the third parties cookies that can be sent to the users when they access the requested service. The firms that generate these Cookies have their own privacy policies.
      See annex regarding cookies


You can allow, block or disable cookies installed on your computer through the options settings of your internet browser. In case you block them, it is possible that certain services that need their usage are not available for you on Air


With the aim to help users block the installation of cookies on their computer, Air Europa, provides the users links to the instructions to block the cookies on the most well-known browsers:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Safari
  • Safari para IOS (iPhone, iPad)
  • Cookies Flash


Some functionalities of the services will be disabled, for example, to remain logged in, to store the items in a “shopping basket” during an e-commerce service, or to receive information related to your location or the viewing of certain videos.


Thus, as we have previously stated, the user can block the managing of data or information disabling the use of cookies through the proper configuration of the browser. However, the user must remind that when he does that, he might not be able to use the full functionality of this website.


Air can modify this Cookies Policy according to the regulatory or legislative requirements, or with the aim to adapt this policy to the instructions issued from the Spanish Data Protection Agency.


In case significant changes are made on this cookies Privacy, we will communicate it to the users through a message on the websites managed by Grupo Globalia.


Once all the information provided is read, we remind users that if they keep navigating on our website without taking the proper actions to personalise their browsers to avoid the installation of cookies used by these browsers, they will be giving his consent to the usage of the cookies according to the terms included on the Article 22.2 of the Information Society Services and Electronic Comerce Law 34/2002 dated, by the RD 13/2012, March 30.

You can contact us with respect to our cookies policy on

2. Annex regarding cookies

Third Party Cookies

Air Europa use in this web site the following cookies listed below:

  • This website uses Google Analytics, a web analytics service provided by Google , Inc. , a Delaware company whose main office is at 1600 Amphitheatre Parkway , Mountain View ( California) , CA 94043 , USA ( "Google" ). Google Analytics uses " cookies" , which are text files placed on your computer , to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage . Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf . Google will not associate your IP address with any other data held by Google.
  • This site may use "tracking tags" on certain pages to measure and optimize marketing campaigns results, not stored in any user's personal information . In we use cookies from GoogleTagManager in particular, a service also provided by Google , Inc.

Customer Commitment

Air Europa intends to ensure that your air travel experience will encompass, to the best of our abilities, the most comprehensive customer service possible. We have outlined our responsibilities and how we will fulfill them in 12-key points, known as our Customer Commitment.

Note: The Air Europa Customer Commitment applies to all international itineraries that originate in the USA, and includes:

Optional Service Charges

Tarmac Delays Contingency


Before a delay occurs, Air Europa has a comprehensive plan designed to forecast and adjust to operational challenges and minimize lengthy delays while passengers are on board the aircraft. The Operations Control Center (OCC) at Air Europa’s headquarters is responsible for the daily execution of this plan, while keeping in mind the safety and well-being of our customers.


The Department of Transportation (DOT) Tarmac Delay rule establishes hard time limits for tarmac delays. Air Europa’s plan meets or exceeds all limits imposed by this ruling. Air Europa has developed a detailed plan, with established trigger points, to account for those limits when unforeseen constraints have caused taxi delays.

Plan Requirements

Should an unusual event result in a lengthy onboard delay, Air Europa wants to ensure the safety and well-being of passengers.  If the aircraft is delayed on the tarmac without an opportunity for passengers to deplane for more than four hours, the following contingency plan to ensure we meet our passengers’ essential needs will apply.
A tarmac delay is defined as the time elapsed after leaving the gate or upon landing without access to the terminal.  Air Europa will work with the affected airport and in-flight teams to implement the plan which may include the participation of local airport authorities and other carriers.

  • For international flights when departing from or arriving at a U.S. airport, Air Europa will not permit its aircraft to remain on the tarmac for more than four hours after the aircraft leaves the gate in the case of departures or touches down in the case of arrivals before allowing passengers to deplane, unless:
    • The captain determines there is a safety-related or security-related reason (e.g. weather, a directive from an appropriate government agency) why the aircraft cannot leave its position on the tarmac to deplane passengers; or
    • Air traffic control advises the flightcrew that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.
  • For all flights, Air Europa will provide adequate food (e.g. snack foods) and drinking water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the captain determines that safety or security considerations preclude such service.
  • For all flights, Air Europa will provide comfortable cabin temperatures and operable restroom facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
  • For all flights, Air Europa will provide passengers on the delayed flight notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
  • For all flights, Air Europa will provide passengers on the delayed flight notification beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from the aircraft if it is at the gate or another disembarkation area with the door open, provided the opportunity to deplane actually exists. At all U.S. airports with 10,000 or more total annual enplanements (including diversion airports) that are served by flights operated by Air Europa, Air Europa has coordinated this plan with airport authorities, the Transportation Security Administration (TSA), and U.S. Customs and Border Protection (CBP).  This coordination includes the ability to share facilities and make gates available at the airport in an emergency.
  • Air Europa will provide sufficient resources to implement this plan.


The Operations Control Center (OCC) is responsible for the management and quality of the plan. The decision-making for this plan lies within the OCC. Swissport Customer Service, Flight Operations, In-Flight Services and Global Security will carry out the plan at the station and flight level.

Station Plan

The plan builds upon the standard operating procedures now in place to handle extended on-board delays and diversions. All stations have identified resources and developed procedures that will allow them to effectively bring an aircraft off the runway and open the door, giving the passengers the opportunity to deplane within specified time limits.


Stations will assure that diversions are given the same priority as other taxi delays, meaning passenger egress will be allowed prior to the 4-hour mark (4 hours for international flights). Individual station plans should allow at least 30 minutes (or as much as 60 minutes at larger stations) to complete the task of returning to the gate and deplaning.


All Stations have coordinated with Airport Operations and local governmental agencies to meet the tarmac-delay rule requirements. This includes back-up methods for inoperative equipment and the provisioning and servicing of aircraft.


Customer service divisions have prepared gate announcements to be used as appropriate, based on the situation. The announcements will:

  • Identify the reason for the delay and tentative departure time.
  • Explain boarding strategy.
  • Explain the possible effect of the DOT’s tarmac delay rule.

Throughout the flight delay, communication between Air Europa Operations Control Center (OCC) and the flight crew will be continual. Both the OCC and flight crew will monitor the general environment and “mood” of the customers at all times. Air Europa will make decisions for the well-being of all customers aboard the affected flight.