Incompatible browser

It appears you are using an incompatible browser.
Obtain more information on supported browsers

If you continue browsing, errors may occur in the page which will impede smooth functioning Continue to browse

Conditions

Buying a ticket on the website aireuropa.com (or mobile applications) creates a contract of carriage. This contract includes a number of general terms and conditions, which are set out below

Conditions of Carriage

Booking Conditions

Ticket Terms and Conditions

We recommend that passengers do not leave valuable objects or documents in their checked baggage. The carrier will not be responsible for possible damages more than those legally established limitations. A passenger can benefit from a higher liability limit by making a special declaration at the check-in counter, and by paying a supplementary fee.

 

Passenger must check the ticket, especially acceptance dealing and the conditions of contract.

Hazardous Goods

 Regulations are in place classifying goods as banned, acceptable with approval and acceptable in general. This section details the breakdown of this classification. 

DANGEROUS GOODS AS SHOWN AT IATA DANGEROUS GOODS TRANSPORT REGULATIONS

Dangerous goods must not be carried in or as passengers or crew, checked or carry-on  baggage, except as otherwise provided below.

Privacy Policy

  1. PARTY RESPONSIBLE FOR DATA PROCESSING

Contact details for the responsible party: AIR EUROPA LINEAS AEREAS, S.A., with Tax ID Code A07129430, Polígono Son Noguera , Llucmajor - Balearic Islands - Spain (hereinafter, 'AIR EUROPA')

Contact details for the Data Protection Officer: you can write to the above address, and/or via email:delegadopd@globalia.com.

 

  1. SCOPE OF THE POLICY

When you access and use this website, participate in the blog, use our app or use any other medium that entails personal data processing, you agree to accept this Privacy Policy, as well as the provisions contained in the Legal Conditions and the Cookie Policy.

Before you provide your personal information, AIR EUROPA provides you with information so that you can access the Privacy Policy, and any other information relevant to data protection.

  1. PURPOSES OF DATA PROCESSING.

 

To what end do we process your personal information?

We collect the personal information needed to manage and maintain some of our services, as well as for other purposes established in this Privacy Policy.

AIR EUROPA processes your personal data with the following purposes:

  • CONTRACTUAL:  To contract, maintain and review compliance with respect to the products and services you have contracted with AIR EUROPA.
  • CONSENT: Any commercial activity carried out, with a particular focus on elaborating profiles based on your personal preferences of our own products or those of third parties, and through any medium, including telematic means.
  • LEGITIMATE INTEREST: (I) To implement commercial activities, as well as product and service recommendations, taking into consideration those that you have contracted in the past. (II) Fraud prevention, investigation and detection. (III) To record your voice in order to maintain the quality of the service and use the recordings as evidence, in a legal environment or otherwise.

 

When is personal information requested?

  • To subscribe to the AIR EUROPA newsletter.
  • To request any of the services and/or products we offer.
  • To attend to any queries/claims/suggestions/compliments you send us.
  • To manage participation in prize draws, competitions and similar acts.
  • When requested through the Globalia Group job portal https://www.globalia.com/es/empleo.

How will the personal information be used?

  • To send you information on our services when requested.
  • To manage the list of subscriptions, send newsletters, promotions and related offers.
  • To moderate and respond to comments made by Users on the blog.
  • For customer services and to provide follow-up services.
  • To publish the list of prizewinners and disseminate this in different media (press, social networks, corporate websites, etc.)
  • To manage the AIR EUROPA SUMA loyalty programme
  • To prevent fraud when purchasing products offered by AIR EUROPA

 

For how long do we keep your information?

The conservation period for personal data varies according to the service in question. In any case, the data will be held throughout the term of the contractual relationship. Once this contractual relationship has ended, we will keep your data blocked throughout the statutory limitations of the obligations that may have arisen from the data processing and/or the legal periods applicable, whereby such data can be made available to the competent bodies for dealing with any possible liability resulting from its processing.

  1. LEGAL STANDING

We process your information on the legal basis of providing the information or services that you request.

In other cases, the information may be needed to execute a contract that you enter into with us, also based on a legal interest as described in section III.

In both cases, you will have full rights with respect to your personal data and their use, which you can exercise at any time.

We will never transfer your information to third parties without informing you in advance, in which case we will always request your consent.

It is compulsory to send personal details when contacting us, and in order to attend to your queries. If you do not provide the personal details requested, or do not accept the privacy policy, it will be impossible to subscribe, and we will not be able to process any requests you make on this website.

 

  1. RECIPIENTS

Who do we disclose your information to?

. Competent Public Bodies, the Tax Agency, State Security Forces and Bodies, Courts and Tribunals, when AIR EUROPA has the legal obligation to disclose this information.

We inform you that, in accordance with the legislation of certain countries, your personal information (full name, passport details, travel details, etc.) included in the PNR (Passenger Name Record) can be provided to the customs department or competent body when formally requested, if your flight takes off from, lands in, overflies or connects in any of these countries in order to properly execute the passenger transport contract, or due to a specific legal provision.

Some of the recipients of this information may be located outside of the European Economic Area.

If you do not expressly accept this transfer of data, it may not be possible to complete your reservation.

 

2.- Businesses that provide fraud detection and prevention services.You can consult the list here.

. Additionally, AIR EUROPA collaborates with certain third-party providers that have access to your personal data, and which process such data in the name and on behalf of AIR EUROPA as a consequence of their service provisions.

Specifically, such providers carry out their services in sectors that include, but are not limited to, the following: logistics/handling services, agencies, aviation services, fraud prevention, commercial communication, legal counselling, multi-disciplinary professional services, companies related to maintenance, companies that provide technology services, physical security companies and companies that offer call centre services.

Your personal details will never be shared with third parties without your prior consent, unless it is required to maintain the contractual relationship with you, as well as in the cases established by data protection regulations in force at any time

 

  1. DATA PROTECTION RIGHTS

 

How can you exercise your rights?

 delegadopd@globalia.com

  • The right to access your personal details: you can ask AIR EUROPA whether the company is processing your information.
  • The right to rectify or erase your data.
  • The right to oppose to the data processing: AIR EUROPA will no longer process your information in the manner specified by you, unless it is to exercise or defend any possible claims that are still being processed.
  • Law on data portability: if you want your data to be processed by another company, AIR EUROPA will provide the portability of your data to the new party responsible.
  • Right to request the limitation of such processing, in which case the information will only be kept by AIR EUROPA to defend against any potential claims.
  • Possibility to withdraw consent: if you have provided your consent for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of any processing based on your consent prior to this withdrawal.

In any case, we will provide you with a form so that you can exercise the above rights quickly and easily. You can send this form to the contact address of the Data Protection Officer.

 

How can I make a claim with the Supervisory Authority?

If a user considers there to be a problem with the way AIR EUROPA is handling their data, they can address their claims to the Data Protection Officer, or to the corresponding data protection supervisory authority, which is the Spanish Data Protection Authority in Spain.

 

  1. SECURITY

AIR EUROPA maintains the highest levels of security required by Law to protect personal details against accidental loss and unauthorised access, processing or disclosures, in light of the state of technology, the nature of the information stored and the risks the information is exposed to. When we receive your information, we will follow rigorous security procedures to prevent any unauthorised access.

The actions described in this section, aimed at guaranteeing an appropriate level of security for the risk detected, include the following measures, where needed:

  1. Pseudonymisation and data encryption.
  2. Measures to guarantee the permanent confidentiality, integrity, availability and resilience of data processing systems and services.
  3. Measures to restore availability and access to personal data quickly in the case of a physical or technical incident.
  4. The existence of a regular verification, evaluation and assessment process with respect to the efficiency of technical and organisational measures in place to guarantee data processing security.
  5. The periodic assessment of the risk of accidental or deliberate destruction, loss or alteration of personal information that is transferred, conserved or processed in any way, or the non-authorised communication of or access to said information.
  6. Measures to guarantee that any person acting under the authority of AIR EUROPA who has access to personal information can only process such information following the instructions of AIR EUROPA.

 

  1. CONFIDENTIALITY

The personal data that can be gathered will be processed with total confidentiality, whereby we commit to keeping such details secret, and guarantee to adopt all the measures needed to prevent their unauthorised alteration, loss, processing or access, in accordance with applicable legislation.

 

  1. LIABILITY

The user will be the only liable party as a result of filling in forms with false, inexact, incomplete or outdated information.

 

  1. COOKIES

Our website uses cookies to gather information on how the website is used. If you want more information on how AIR EUROPA uses cookies, consult the Cookies Policy.

General Conditions of Use

1- LEGAL WARNING AND ACCEPTANCE OF THE CONDITIONS

The present document establishes the General Conditions of Use of the services lent by means of the Web site of AIR EUROPA AIRLINES Corp, (from now on AIR EUROPA) (www.air-europa.com), having the right to modify and modernise this Web site at any time without notice.
 

The use of the Web site indicates your agreement to be bound to these dispositions included in this Legal Warning in the published version by AIR EUROPE in the very moment in which the User accesses the web site. Please, review this Legal Warning before using this Web site. Modifications shall be effective immediately upon posting of the modified conditions on this Web site.
 

This Web site may include links to other Internet sites subjected to their own specific conditions of use. They may improve or make changes to the present Legal Warning. Accordingly, review these specific conditions carefully.

2- SERVICE DESCRIPTION

Through this Web site other information is offered to the users such as flight tickets and other tourist services, having the possibility making arrangements on-line of these services.

3- USER OBLIGATIONS

The information offered by AIR EUROPA is for free. Nevertheless, some of the given services by AIR EUROPA or others through the Web Site will need the payment of a price determined in the specific conditions.
 

The user may only use this Web site in accordance with these Legal Warning and the specific conditions of certain services that AIR EUROPA offers. The user agrees not to:

 

Carry out illicit or crime activities against the good faith, the morals and the public order, cause an infringement of the intellectual and industrial property, or any another judicial right.

 

Post, transmit or disseminate any information which may be obscene, defamatory, xenophobic, apology of terrorism or against human rights.

 

Use any software containing corrupt data or viruses to interfere with the operation or functionality of this Web site of AIR EUROPA, their suppliers or third users of the net.

 

Transmit to thirds non authorised the name of the users and their passwords, and if their passwords arrive to knowledge of non authorised user, you (the user) should inform immediately VIAJES HALCÓN, which has the right to modify them for the protection of the service.

 

Disseminate any information you are not authorised to transmit (such as privileged information, information protected by rights of industrial or intellectual property, or information on which the user has a duty of confidentiality).

 

Transmit not requested or authorised publicity, advertising material, "mail garbage," "letters in chain," "pyramidal structures," or any another, except in those areas (such as commercial spaces) that they have been exclusively conceived for this.

 

Also, the user is not allowed to reproduce, duplicate, copy, sell, resell or use with commercial purpose any section of the service, use or access to the same.

The users that hire services through the Web site of AIR EUROPA should be legally of age.

4- LIMITATION OF LIABILITY

Other users of the services offered in this Web site have given certain information included in the web site of AIR EUROPA. AIR EUROPA does not take the responsibility of the truthfulness of the contents or of the misprints in this information.
 

This Web site may include links to other Internet sites. AIR EUROPA is not responsible for the information, material, products or services contained on or accessible through those web sites.
 

The responsibility of the losses or damages of whatsoever kind arising out of access to, or the use of this web site, or any information contained in it, remain solely to the user's own risk.
 

Also, AIR EUROPA will not be responsible for the damages caused by the infractions of any user that may affect the rights of another user, or of third, including the rights of copyright, marks, patents, confidential information and any another right of intellectual and industrial property.
 

AIR EUROPA will not be responsible for the damages caused to the user in case of impossibility of lending the wanted services of the present general conditions of use, in cases of act of God, fortuitous cases or other. AIR EUROPA will not be responsible of the inadequate use of the service as a consequence maintenance work, or a faulty configuration of the user's system, or the insufficient capacity in order to support the necessary systems for the use of the offered services.

AIR EUROPA can not guarantee the absence of virus or of other elements in the contents and own services and/ or borrowed for thirds that could produce alterations in their system (software and hardware) or in the electronic documents and files stored in it.

5- INTELLECTUAL AND INDUSTRIAL PROPERTY

All the contents and elements to which the user could access through the offered services by AIR EUROPA are subjected to industrial and intellectual property rights, patents, marks and copyright of AIR EUROPA or third parties. The access to those contents or elements through the borrowed services by AIR EUROPA does not give the user the right of alteration, modification, exploitation or reproduction, distribution, public communication or any another right belonging to the holder of the affected right.

The client may only use the contents and elements to which the user could access through the offered services by AIR EUROPA for their own use and necessities, and to do not use them for any commercial exploitation.

6- WITHDRAWAL AND CANCELLATION OF THE SERVICES

AIR EUROPA may reiterate or cancel the use of the services to those users not following what established in this legal warning at any time without notice.

7.- DATA PROTECTION

By accepting these general conditions the user agrees to accept the Privacy Policy, as well as the regulations set out in the Legal Conditions and the Cookie Policy.

Before you provide your personal information, AIR EUROPA provides you with information so that you can access the Privacy Policy, and any other information relevant to data protection.

 

8- DURATION AND TERMINATION

In principle, the provision of the services and information included on the website has an indefinite duration. Nevertheless, AIR EUROPA is authorized to terminate or suspend the provision of the service and/or any other element at any time, without prejudice to the corresponding current legislation and applicable Particular Conditions.  When reasonably possible, users will be informed in advance of the termination or suspension of the provision of any services.

Cookies Policy

1 - Cookies Policity

  • Use of Cookies by the websites by Grupo Globalia
  • Typology and functioning of the Cookies
  • How to disable cookies and set preferences
  • What happens if cookies are disabled
  • Changes in the Privacy and Cookies Policy

A) GENERAL INFORMATION ABOUT THE COOKIES AND THEIR USAGE ON THE WEBSITES BY GRUPO GLOBALIA

A Cookie is a small text and number file downloaded on your computer once you access a Air Europa.com. Cookies allow a website to recognise a user’s browser and to register its activity on a specific website or on all the websites or APP. The aim of the Cookies is to facilitate the User a quicker access to the selected services. Besides, installed Cookies personalise the Services offered by Air Europa.com, providing each User with information that is or could be of their interest, according to their usage of the Services.

 

Cookies also help us understand the User’s behaviour on the website, through which we can improve our experience.

 

Air Europa.com uses Cookies that personalise the User’s navigation to the maximum. The cookies used on Air Europa.com are only related to an anonymous User and its computer, they do not include references that may help deduce the User’s name or surname, and they cannot read data on the User’s hard disk nor include viruses on their texts. Furthermore, Air Europa.com cannot read the cookies installed on the User’s hard disk from other servers.

 

The User will be able to set the browser so that it notifies and blocks the Cookies sent by Air Europa.com, without affecting the User’s access to the Contents. However, the optimal performance or the running quality of the website and of some services may be affected.

 

On Air Europa.com, where Users may register and surf the web logged into their session, Users will benefit from more personalised services based on their profile, thanks to the combination of data stored on the cookies, which includes personal data used during the users’ registration. On the registration process, these Users expressively allowed the use of this information for the indicated purpose, without prejudice to their right to dismiss or disable the use of cookies.

 

Anyway, Air Europa.com will be able to know all the Services of Air Europa requested by the Users, thus facilitating or offering the adequate information according to each user’s tastes or preferences.

B) TYPOLOGY AND FUNCTIONING OF THE COOKIES:

According to the time frame the cookies are activated on the computer, we can distinguish between:

  • Session cookies: these are cookies that store data only during the time the user accesses the service, so they expire at the end of a browser session. They are normally used to remember the products the User has included in an online shopping basket while he/she navigates on the website, or for security reasons during the data delivery when accessing financial services, e-mail services, photo album services, etc.
    The Session Cookies expire when the User closes the browser.
    See annex regarding cookies
     
  • Temporary cookies: These type of cookies store data even after the User has left the site. These type of cookies are used, for example, to store and remember the preferences of the user’s navigation.
    See annex regarding cookies

    The temporary cookies expire once their get their objective (for example, to maintain a login to the the Services Air Europa.com), or when they are disabled manually.

Besides, according to their aim, Cookies can be classified as follows:

  • Persistent Cookies: Those which have a sell-by date distant in time and are stored in the user’s computer even after the session has finished.
    See annex regarding cookies
     
  • Private cookies: those which are sent to the user’s computer from a website directly managed by Air Europa.com, which provides the requested service by the user visiting the website.
     
  • Third-party cookies: Determined cookies are not installed by Air Europa, but by third parties dedicated to specific services addressed to the user. As in this case the third parties are in charge of the installation, the blocking and disabling of the cookies will depend on their conditions and specific mechanisms. What follows is a description of cookies by third parties authorised to install cookies on our website:
    • Performance Cookies: These cookies remember the preferences for the tools on     the Services of the website, so the User does not need to set the service at each visit to Air Europa.com

      Examples of these cookies would be: remember the elements on an online shopping basket, doing the checkout of a shopping, doing the request for a    participation in an event...
      See annex regarding cookies
       
    • Register Cookies: these cookies are generated when the User has registered on     the website or, after it, he has logged in. They are used to facilitate the user’s   access to sections with restricted access. Some services may use social networks as connectors, such as Twitter, Facbook or Linedin. The User has previously authorised the social network to store a persistent cookie which remembers his/her identity and guarantees his/her access to the services until it expires.
      See annex regarding cookies
       
    • Advertising cookies: These are the cookies which allow the managing of the advertising the editor has included on the website, application or platform from where the services requested are offered. Thanks to these cookies, the information of the advertisements showed to anonymous users can be expanded. They also  analyse the duration and frequency of the advertising viewing, the interaction of the users with the advertisements, and the navigation performance. Thanks to all these information, an advertising profile related to each User’s interests can be created.
      See annex regarding cookies

                      By completing the email field of the reservation form, users declare that they have read Air Europa's Privacy Policy and expressly permit Air Europa to use their email to send a reminder about the current booking"

 

  • Third parties advertising cookies: These are the cookies sent to the terminal computer from a computer not managed by the editor, but by a third party which      stores the data obtained through the cookies for one of the aims described on the     previous section. Normally, third parties cookies are downloaded on the user’s   terminal computer because the editor, when designing and programming the website, platform or application, considered these possibility. Thus, editors may have the capacity to control the third parties cookies that can be sent to the users when they access the requested service. The firms that generate these Cookies have their own privacy policies.
    See annex regarding cookies

C) HOW TO DISABLE COOKIES OR SET PREFERENCES

You can allow, block or disable cookies installed on your computer through the options settings of your internet browser. In case you block them, it is possible that certain services that need their usage are not available for you on Air Europa.com

 

With the aim to help users block the installation of cookies on their computer, Air Europa, provides the users links to the instructions to block the cookies on the most well-known browsers:

  • Google Chrome
  • Mozilla Firefox
  • Internet Explorer
  • Safari
  • Safari para IOS (iPhone, iPad)
  • Cookies Flash

D) WHAT HAPPENS IF COOKIES ARE DISABLED

Some functionalities of the services will be disabled, for example, to remain logged in, to store the items in a “shopping basket” during an e-commerce service, or to receive information related to your location or the viewing of certain videos.

 

Thus, as we have previously stated, the user can block the managing of data or information disabling the use of cookies through the proper configuration of the browser. However, the user must remind that when he does that, he might not be able to use the full functionality of this website.

E) CHANGES IN THE PRIVACY AND COOKIES POLICY

Air Europa.com can modify this Cookies Policy according to the regulatory or legislative requirements, or with the aim to adapt this policy to the instructions issued from the Spanish Data Protection Agency.

 

In case significant changes are made on this cookies Privacy, we will communicate it to the users through a message on the websites managed by Grupo Globalia.

 

Once all the information provided is read, we remind users that if they keep navigating on our website without taking the proper actions to personalise their browsers to avoid the installation of cookies used by these browsers, they will be giving his consent to the usage of the cookies according to the terms included on the Article 22.2 of the Information Society Services and Electronic Comerce Law 34/2002 dated, by the RD 13/2012, March 30.

You can contact us with respect to our cookies policy on atencion.lopd@globalia.com

2. Annex regarding cookies

Third Party Cookies

Air Europa use in this web site the following cookies listed below:

  • This website uses Google Analytics, a web analytics service provided by Google , Inc. , a Delaware company whose main office is at 1600 Amphitheatre Parkway , Mountain View ( California) , CA 94043 , USA ( "Google" ). Google Analytics uses " cookies" , which are text files placed on your computer , to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage . Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf . Google will not associate your IP address with any other data held by Google.
     
  • This site may use "tracking tags" on certain pages to measure and optimize marketing campaigns results, not stored in any user's personal information . In we use cookies from GoogleTagManager in particular, a service also provided by Google , Inc.

Customer Commitment

Air Europa intends to ensure that your air travel experience will encompass, to the best of our abilities, the most comprehensive customer service possible. We have outlined our responsibilities and how we will fulfill them in 12-key points, known as our Customer Commitment.

Note: The Air Europa Customer Commitment applies to all international itineraries that originate in the USA, and includes:

1. Offering the lowest fare available

We will offer on Air Europa.com, on our telephone reservation system, at airport ticket counters, and at city ticket offices the lowest published fare for which you are eligible for the date, flight, and class of service requested. Our representatives, upon request, will identify money-saving alternative itineraries if your travel schedule is flexible.

2. Notifying consumers of known delays, cancellations, and diversions

We will provide full and timely information on the status of known delays, cancellations, and diversions by:

  • Providing real-time flight status information via a toll-free telephone number 800-238-7672 if calling from USA; or 902-401-501 if calling from Spain; and on Air Europa.com at Flight Status & Updates.
  • Providing, through our gate agents and flight crews, consistent timely updates on the status and causes of delayed, cancelled, or diverted flights.
  • Installing flight monitoring technology that will improve our capability to track delays and diversions, and help us relay more complete information.
  • Contacting you about cancellations when the event is known at least three hours before departure, averting a frustrating trip to the airport, if you provide us with contact information in your reservation.

3. Delivering baggage on time

It is our intention to deliver your baggage on time. However, in the event that this does not occur, we will strive to return your misplaced baggage within 24 hours. Notify a Air Europa employee at the airport if you cannot locate your baggage. To check on the progress of your bag search, call 902-190-271 from Spain; or +34-871-203-089 if calling from abroad; or go to Delayed, Damaged, or Lost Baggage.

We will attempt to contact owners of unclaimed baggage when a name and address or telephone number is available. Bags unclaimed after five days are sent to our warehouse in Madrid, making continued efforts to locate bag owners.

4. Allowing reservations to be cancelled without penalty for a defined amount of time

Even if you buy a non-refundable ticket, we will give you time to compare our fares with those of other airlines, provided you have purchased your ticket at least one week in advance. Specifically, for travel originating or terminating in the United States, you may cancel and refund your ticket in full within 24 hours after the time the ticket was purchased, provided the purchase was made at least 168 hours (7 days) prior to the first flight in your itinerary.

5. Providing prompt ticket refunds

We will issue refunds for eligible domestic and international tickets within seven business days for credit card purchases and 20 business days for purchases made by cash or check. For refund assistance:
Requests for refunds may be submitted to any Air Europa ticketing location or your travel agent.
Refunds for electronic tickets may be requested by calling our Call Centre via a toll-free telephone number 800-238-7672 if calling from USA; or 902-401-501 if calling from Spain.

6. Properly accommodating passengers with disabilities and other special needs, including during tarmac delay

  • Passengers with Disabilities and Other Special Needs:
    Accommodating the special needs of passengers with disabilities is a top priority for Air Europa. We offer a variety of special services to such passengers, including:
    • Transportation to, from, and between gates, either by wheelchair or, in several locations, electric cart.
    • Boarding assistance.
    • Assistance with visual, auditory, cognitive, or mobility impairments while in the airport and on the plane.
    • Consideration of your needs during extended tarmac delays.
    • Accommodation for certain medical requirements, such as use of an approved Portable Oxygen Concentrator, or dietary needs, with proper notice, by our Call Centre via a toll-free telephone number 800-238-7672 if calling from USA; or 902-401-501 if calling from Spain. Additional information may be found at Services for Travelers with Disabilities.

      To ensure the high quality of these services and protection of customer rights, we designate Complaint Resolution Officials (CROs) available by calling the toll-free telephone number 800-798-5773 if calling from USA; or 900-846-500 if callling from Spain; or through email croaireuropa@air-europa.com; who are responsible for ensuring services are properly implemented for our customers with disabilities.
       
  • Children Traveling Alone:
    • We provide detailed information to parents with children ages 5 through 14 who will be traveling alone at Children Traveling Alone or by calling our Call Centre via a toll-free telephone number 800-238-7672 if calling from USA; or 902-401-501 if calling from Spain.

Our policies ensure the safety and well being of children traveling alone including:

  • Taking good care of your child during his or her flight and not releasing a minor traveling alone to anyone other than the person you have designated.
  • Providing unaccompanied passenger service for children ages 5 through 11. We are also happy to provide this service to children ages 12 through 17 traveling alone. (Fees apply for unaccompanied minor service.)

7. Meeting customers' essential needs during lengthy tarmac delays

We will provide full and timely information regarding the status of a flight if there is an extreme delay after you have boarded or after the plane has landed, and, if safety and security conditions allow, we will provide for your essential needs such as food, potable water, operable lavatory facilities, and access to medical treatment. For further information, see Air Europa's Contingency Plan for Lengthy Tarmac Delays.

8. Handling "bumped" passengers with fairness and consistency in the case of oversales

We will inform you, upon your request, if the flight on which you are ticketed is overbooked. We also will provide information at airports about our policies and procedures for handling situations when all ticketed customers cannot be accommodated on a flight.
Our policies and procedures for treating you with fairness and consistency include:

  • Notifying you of required check-in times through our reservations phone line via a toll-free telephone number 800-238-7672 if calling from USA; or 902-401-501 if calling from Spain.
  • Letting you know, upon your request, if your flight is overbooked through Reservations Sales or our airport customer service representatives.
  • Offering a ticket voucher if you voluntarily give up your seat. These ticket vouchers can be used on another Air Europa flight to the destination of your choice.
  • Providing notice explaining our obligations and the compensation you will receive if you are involuntarily denied boarding.
  • Rebooking you on the first available Air Europa flight to your ticketed destination if you are involuntarily denied boarding. (If a Air Europa flight is not available, we will strive to provide comparable accommodations on another airline that we have a ticketing agreement with.)
  • Providing meal and beverages, and hotel accommodations at Air Europa-contracted facilities if you are away from your home, are involuntarily bumped from a flight, and we are unable to accommodate you on an alternative flight on the same travel day.

9. Disclosing travel itinerary and other policies that affect your travel

We will provide you with your travel itinerary and timely and complete information about policies and procedures that affect your travel, including:

  • Providing frequent flyer details.
  • We will make all important rules, restrictions, and redemption information available on Air Europa.com, in our Membership Guide & Program Rules, and in the information kits provided to new Flying Blue members.
  • We will provide aircraft configuration and seat width and pitch ranges through our reservation and airport agents.
  • Providing information concerning our Contract of Carriage available for your review on Air Europa.com.

Email to: relacionesconclientes@air-europa.com

  • Changing aircraft on a flight that has a single flight number.
  • We will inform you of this change before you book your reservation on the telephone or online, and in writing with your ticket receipt.
  • Providing cancellation policies.

10. Ensuring good customer service from code-share partners

We stand behind the services of our codeshare partners and we will strive to ensure that you receive excellent customer service whenever you travel on a Air Europa ticket, including on flights operated by our codeshare partners.
We will publish a direct link from Air Europa.com to our partner airlines' websites to provide current information on their policies and procedures.

11. Ensuring responsiveness to customer complaints

We will acknowledge receipt of written customer complaints within 30 days of their receipt, and will send a substantive response within 60 days of receiving the complaint.

For information about filing a complaint, go to Contact Us.

12. Identifying the services Air Europa provides to mitigate passenger inconveniences resulting from cancellations and misconnects.

In order to mitigate inconveniences to you resulting from cancellations and misconnects, we will:

• Attempt to contact you, via contact information provided in your reservation or stored in the Contact Me section of your Flying Blue Profile, about cancellations when the event is known at least two hours before departure, averting a frustrating trip to the airport.

• Provide meal, beverages and hotel accommodations at Air Europa contracted facilities, based on availability, if you are inconvenienced overnight while away from your home or destination due to a delay, misconnect, or cancellation within Air Europa's control.

Note: Our Call Centre is available:

  • Through the toll free telephone number at 800-238-7672 1:00 A.M.-8:00 P.M., EST, if calling from USA
  • Through 902-401-501 6:00-1:00, Spanish local time, if calling from Spain
  • Through (+34) 807-420-420 H24

Customers wishing to be informed about the use of insecticides in passenger aircraft should refer to http://www.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirements (a US Department of Transportation website).

Optional Service Charges

SERVICE FEES

 

RATE

NOTES

Tickets issued by Air Europa Ticket Offices

Domestic flights Spain 25€/$
Flights to Europe/Africa 25€/$
Long Haul Intercontinental flights 30€/$

Cost of the seat. If advance arrangements are not made, acquisition of additional space may be at a higher rate than the original ticket.
Please contact our Call Centre

Customers requiring extra seat

Two tickets at the same rate if arranged at the time of original ticket purchase

Tickets issued by Air Europa Call Centre

6€/$ ow
12€/$ return

Tickets issued or reissued by Air Europa US Call Centre and US Ticket Offices

20 $ first issue

 

40 $ Reissue

Locations in the US

Online Booking

No fee applied for online bookings in US site

Risk Free Cancellation

Cancel booking within 24hours.  You can now get a full refund for tickets purchased through Air Europe website, or Air Europa Offices, for travel originating in the United States.  Please contact our US Call Centre.

Flight Change

$ 100 - $ 185 based on fare rules

CHILDREN OR YOUNG PASSENGERS TRAVELLING ALONE

  Full Economy Class Y/M Economy Class Business Class

Children or Young passengers travelling alone

Prices vary between 20€ / $ - 60€ / $ depending on type of flight

Prices vary between 20€ / $- 60€ / $ depending on type of flight

Prices vary between 20€ / $- 60€ / $ depending on type of flight

PREFERRED SEATS

 

Full Economy Class Y/M

Economy Class

Business Class

Preferred Seats

Flights Within Spain and Balearic Islands 10€ / $ per flight

n/a

Seats with extra legroom may be reserved at an extra cost, through our Web or through our Call Centre

Flights between Spain-Canary Islands, Europe and Africa 20€ / $ per flight

n/a

Long Haul flights 50€ / $ per flight

n/a

FOOD AND BEVERAGES

 

Economy Class

Business Class

Long Haul Intercontinental Flights

Complimentary

Complimentary

Flights within Spain and Europe

Snacks and beaverages are available for purchase on board. Access our Gusto + price list

Complimentary

ON BOARD ENTERAINMENT

 

Economy Class

Business Class

Headset

3 €

Complimentary

SPORTS EQUIPMENT

BAGGAGE (3)

INCLUDED IN THE ALLOWANCE

FARE

Bulky baggage in cabin (CBBG)

NO

Cost of the seat

Bulky baggage in hold (BULK)

NO

150€/$

Sporting fire arms (WEAP) (4)

NO

75€/$

Bicycles (BIKE)

NO

75€/$

Diving Equipment (DIVE)

NO

75€/$

Fishing Equipment

YES

As 1 PC of standard baggage

Pole Vaults

NO

75€/$

Golf Equipment (GOLF) (5)

YES

As 1 PC of standard baggage

Ski Equipment (Snow ski, snowboard, water ski)

YES

As 1 PC of standard baggage

Surf equipment (windsurf, surfboard and kite surf)

NO

150€/$

Hand Gliders and Gliding Parachutes

NO

150€/$

Musical Instruments < 115 cm

YES

As 1 PC of standard baggage

Musical Instruments > 115 cm

NO

150€/$

Note (3): The limitation of 32 kg / PC applicable on standard baggage shall not apply.
Note (4): Law Enforcement Officers on duty travel / move shall not be charged for the carriage of their regulation arms.
Note (5): The following passengers are entitled to a golf bag weighing up to 23 kg (50 lb) or less free of charge, regardless of how many baggage items are checked-in:

  • Passengers on flights from/to Spain/France and viceversa.
  • Members of the Professional Golf Association of Spain (APG).
  • Members of the Golf Balearic Federation.

Beyond the passengers allowance, the relevant charges apply.

PETS

Live animals are not included in baggage allowance. The following charges will be applied for each live animal checked-in:

TRAVELLING WITH PETS *

Animals travelling in Passenger Cabin

Animals travelling in Aircraft Hold

Flights within Spain and mainland Spain and Balearic Islands

25 $ / €

40 $ / €

Flights from Spain to European destinations and Canary Islands

50 $ / €

80 $ / €

Long Haul Intercontinental flights

100 $ / €

160 $ / €

* Air Europa requests that you allow extra time over and above the recommended check-in time for your flight if you are travelling with pets which must travel in the cargo hold in order to permit completion of formalities and paperwork.

* Pets require reservation prior to travelling.

Please contact our Call Centre: 1 8002 387 672

  Economy Class Business Class Notes
Assistance Animals Complimentary Complimentary Not allowed to/from the U.K

Tarmac Delays Contingency

Before a delay occurs, Air Europa has a comprehensive plan designed to forecast and adjust to operational challenges and minimize lengthy delays while passengers are on board the aircraft. The Operations Control Center (OCC) at Air Europa’s headquarters is responsible for the daily execution of this plan, while keeping in mind the safety and well-being of our customers.

 

The Department of Transportation (DOT) Tarmac Delay rule establishes hard time limits for tarmac delays. Air Europa’s plan meets or exceeds all limits imposed by this ruling. Air Europa has developed a detailed plan, with established trigger points, to account for those limits when unforeseen constraints have caused taxi delays.

Plan Requirements

Should an unusual event result in a lengthy onboard delay, Air Europa wants to ensure the safety and well-being of passengers.  If the aircraft is delayed on the tarmac without an opportunity for passengers to deplane for more than four hours, the following contingency plan to ensure we meet our passengers’ essential needs will apply.
A tarmac delay is defined as the time elapsed after leaving the gate or upon landing without access to the terminal.  Air Europa will work with the affected airport and in-flight teams to implement the plan which may include the participation of local airport authorities and other carriers.

 

For international flights when departing from or arriving at a U.S. airport, Air Europa will not permit its aircraft to remain on the tarmac for more than four hours after the aircraft leaves the gate in the case of departures or touches down in the case of arrivals before allowing passengers to deplane, unless:

  • (a)  The captain determines there is a safety-related or security-related reason (e.g. weather, a directive from an appropriate government agency) why the aircraft cannot leave its position on the tarmac to deplane passengers; or
  • (b)  Air traffic control advises the flightcrew that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations.

For all flights, Air Europa will provide adequate food (e.g. snack foods) and drinking water no later than two hours after the aircraft leaves the gate (in the case of departure) or touches down (in the case of arrival) if the aircraft remains on the tarmac, unless the captain determines that safety or security considerations preclude such service.


For all flights, Air Europa will provide comfortable cabin temperatures and operable restroom facilities, as well as adequate medical attention if needed, while the aircraft remains on the tarmac.
 

For all flights, Air Europa will provide passengers on the delayed flight notification regarding the status of the delay every 30 minutes while the aircraft is delayed, including the reasons for the tarmac delay, if known.
 

For all flights, Air Europa will provide passengers on the delayed flight notification beginning 30 minutes after scheduled departure time (including any revised departure time that passengers were notified about before boarding) and every 30 minutes thereafter that they have the opportunity to deplane from the aircraft if it is at the gate or another disembarkation area with the door open, provided the opportunity to deplane actually exists. At all U.S. airports with 10,000 or more total annual enplanements (including diversion airports) that are served by flights operated by Air Europa, Air Europa has coordinated this plan with airport authorities, the Transportation Security Administration (TSA), and U.S. Customs and Border Protection (CBP).  This coordination includes the ability to share facilities and make gates available at the airport in an emergency.

Air Europa will provide sufficient resources to implement this plan.

Responsibility

The Operations Control Center (OCC) is responsible for the management and quality of the plan. The decision-making for this plan lies within the OCC. Swissport Customer Service, Flight Operations, In-Flight Services and Global Security will carry out the plan at the station and flight level.

Station Plan

The plan builds upon the standard operating procedures now in place to handle extended on-board delays and diversions. All stations have identified resources and developed procedures that will allow them to effectively bring an aircraft off the runway and open the door, giving the passengers the opportunity to deplane within specified time limits.

 

Stations will assure that diversions are given the same priority as other taxi delays, meaning passenger egress will be allowed prior to the 4-hour mark (4 hours for international flights). Individual station plans should allow at least 30 minutes (or as much as 60 minutes at larger stations) to complete the task of returning to the gate and deplaning.

 

All Stations have coordinated with Airport Operations and local governmental agencies to meet the tarmac-delay rule requirements. This includes back-up methods for inoperative equipment and the provisioning and servicing of aircraft.

 

Customer service divisions have prepared gate announcements to be used as appropriate, based on the situation. The announcements will:

  • Identify the reason for the delay and tentative departure time.
  • Explain boarding strategy.
  • Explain the possible effect of the DOT’s tarmac delay rule.

Throughout the flight delay, communication between Air Europa Operations Control Center (OCC) and the flight crew will be continual. Both the OCC and flight crew will monitor the general environment and “mood” of the customers at all times. Air Europa will make decisions for the well-being of all customers aboard the affected flight.

Internet Browsers Supported

  • Older versions of some browsers make it difficult to navigate in our web, especially version 7.0 and earlier versions of Inter Explorer. If a functuality of our web does not appear as it should or a black screen appears, try to copy the web address and view it in a different compatible browser as a temporary solution.
     
  • We accept all major current and previous versions of the following browsers:
    • Firefox
    • Safari
    • Chrome
    • Android
    • Internet Explorer versions 10.0 y 11.0
  • For optimum user experience, we recommend downloading the latest version at any of the sites mentioned above. Check out this site for the latest versions of browsers.