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Air Europa SUMA

These programmes thank passengers for putting their trust in us. Whether they travel frequently or this is their first time, everyone can enjoy discounts on future journeys and other services

What is Air Europa SUMA?

 

Air Europa SUMA is the loyalty programme with which our clients can earn Miles to redeem for flights with Air Europa or its partner airlines. The Miles can also be redeemed for a variety of products and services offered by other non-airline collaborators of the SUMA programme. See all our partners here

THE FIVE STARS OF AIR EUROPA

⋆ Air Europa SUMA is generosity. On every flight operated by Air Europa that you take, you'll earn Miles for every Euro spent on airfares. See the system for earning Miles here (https://www.aireuropa.com/es/vuelos/fidelizacion#obtener-millas-suma). On other flights operated by SkyTeam alliance airlines, earning Miles is subject to distance and fare class. There is no Miles/Euros equivalence. You can also earn Miles when you purchase products or services offered by our partners.

 

⋆ Air Europa SUMA is quality. At Air Europa we want you to enjoy the best products and services. That is why we have joined forces with the most prestigious partners with whom you can earn or redeem SUMA Miles. See all our partners here.

 

⋆ Air Europa SUMA is ease. You can use your Miles or receive answers to your questions about the programme through the Air Europa website, the APP or through our Call Centre on 911 360 200 if you are calling from Spain. If you want to call us from a different country, please see here

 

⋆ Air Europa SUMA is comfort. When you sign up with Air Europa SUMA, you can enter all your information as well as your regular travelling companions, so that each time you make a booking with us the appropriate fields will appear automatically filled in. 

 

⋆ Air Europa SUMA has advantages. The redeeming of Miles for Air Europa flights is not subject to any type, fare or date. If there is a free seat, make the most of your miles and book it.

 

With Air Europa every detail counts and every flight... ADDS UP!

How to earn Miles

HOW TO EARN MILES

  • Air Europa SUMA Miles can be earned on flights bought from Air Europa, Sky Team alliance airlines or other airline partners. You can also earn Miles by buying products or services from any of Our Partners.

Remember that SUMA Miles are earned by the customer who flies, regardless of who bought the ticket.

Below is a conversion table showing Miles earned for every Euro spent on airfare.

AIR EUROPA FLIGHTS:

  • Flights operated by Air Europa or by our partners:

For each Euro spent on Air Europa operated flights, you can earn the following Miles:

  • Short and medium haul flights (all Europe):

Economy class: 1€ = 5 Base Miles

Business class: 1€ = 5 Base Miles + 3 Business Bonus

  • Long haul flights (intercontinental flights):

Economy class: 1€ = 6 Base Miles

Business class: 1€ = 6 Base Miles + 3 Business Bonus

FLIGHT DISTANCE

CLASS

BASE MILES

BUSINESS BONUS

 

TOTAL MILES EARNED PER LEVEL*

 

SUMA

SILVER BONUS

GOLD BONUS

PLATINUM BONUS

Short and medium haul

Economy

5

N/A

5

+50%

+75%

+100%

Short and medium haul

Business

5

3

8

Long haul

Economy

6

N/A

6

Long haul

Business

6

3

9

* The SUMA Bonus for each level is applied to the Base Miles

The SUMA Bonus for each level is applied to the Base Miles.* The SUMA Bonus for each level is applied to the Base Miles

  • The resulting figure is rounded up.
  • In cases in which the purchase is made in a different currency, Miles are allocated using the Euro or its par value on the transaction date. For purchased made in Dollars or Pounds Sterlines, applies the same rations than in Euros.  
  • Applicable only to the published rate and the fuel charge, excluding fees and other charges such as management fees.

FLIGHTS ON SUMA PARTNER AIRLINES:

  • Earning Miles on flights run by our airline partners:

Miles are earned based on the distance in Miles between the points of departure and destination. The percentage of Miles we record on your Air Europa SUMA account will depend on the travel class in which your fare is booked. See here the partner airline

  • Silver, Gold and Platinum customers of Air Europa SUMA earn the SUMA Miles corresponding to their flight, plus 50%, 75% or 100% tier bonus, respectively, on top of the Miles earned on their fare.

 TYPES OF MILES

  • SUMA Miles: these are the ones you get for buying flights with Air Europa or any of the SkyTeam alliance airlines or other airline partners. These are also the ones that you can earn by buying products or services from our partners.
    All the Miles you collect in your Air Europa SUMA account can be redeemed for airline tickets or other products and services from the Air Europa SUMA programme.
     

Level Miles: these are the ones that allow you to climb levels to reach the Silver, Gold or Platinum categories. They are accumulated for the period of 12 consecutive months. If, during this time, you pass the number of Miles required for promotion to the next Air Europa SUMA category, you will automatically be promoted to the new level. Toward earning Level Miles, Base Miles and Business Bonus applies.

Bear in mind that this Level Miles category can only be earned by purchasing Air Europa flights or Sky Team alliance air fares.

Redeeming Miles

ENJOY YOUR AIR EUROPA SUMA MILES

The AIR EUROPA SUMA programme provides you with two alternatives for redeeming your SUMA Miles on Air Europa flights:

1. Redeem Miles with exclusive Air Europa SUMA fare

We have extended the distances included in the higher levels, without any increase in the number of Miles needed for exchanging. This change incorporates all departure points on mainland Spain and in the Balearic Islands with the same number of Miles for destinations on intercontinental flights, regardless of whether a connection via Madrid is necessary.

The exchange of SUMA Miles is governed by the following criteria:

  • Exclusive fares for AIR EUROPA SUMA customers, based on the availability in the travel class selected for the redemption or cashing in of SUMA Miles.
  • Booking and issuing tickets and redeeming Miles at the same time.
  • Flights operated by Air Europa.
  • Simultaneous booking and redemption.
  • Non-refundable tickets.
  • Date and time changes are allowed until 48 hours before the flight time. Administration cost per change: € 20. Changes can be made to the time and date of travel only, but not to the person travelling. Children under 2 years of age have a discount of 75%.
  • 75% discount for children under the age of 2.
  • Fuel surcharge: included.
  • Airport taxes: not included.

Below, we show you the new table for exchanging SUMA Miles. There are seven flight distance levels in Miles between the origin and the destination. The following table shows the number of SUMA Miles to be exchanged for flights in Tourist and Business Class and for upgrading from Tourist to Business.

Here we lay out the Air Europa SUMA Miles that you need to redeem for your journey. The categories are broken down as follows, based on the Miles flown:

Distance tier

Distance in Miles between origin/destination

Number of SUMA Miles

From

To Economy Business Upgrading

Inter

Inter Balearic and Canary routes

3.000

-

-

1

0

600

4.750

9.500

4.750

2

601

1.000

8.000

16.000

8.000

2

1.001

1.750

14.000

28.000

14.000

4

1.751

2.500

15.000

30.000

15.000

5

2.501

5.400

25.500

51.000

25.500

6

5.401

6.550

32.000

64.000

32.000
7 +6.550 38.000 76.000 38.000

 

Access our offers here 

How do I manage my booking with the Air Europa SUMA - Payment in Miles exclusive fare?

The exclusive AIR EUROPE SUMA - PAY WITH MILES fares must be booked through aireuropa.com (www.aireuropa.com) in the search for flights and pay with Miles section, the option for which is available in this section. If you wish, you can also telephone the Air Europa SUMA Call Centre on +34 911 360 200

 

SEE THE ORIGIN/DESTINATION REFERENCE EXAMPLES FOR EACH DISTANCE LEVEL

 

FIND OUT ABOUT YOUR FLIGHT in the followins distance levels:

2. REDEEM MILES ON ALL AVAILABLE AIR EUROPA FARES

If a SUMA customer wants to use any other offer or fare on Air Europa flights, s/he can use SUMA Miles as another payment method during the booking process. To redeem your SUMA Miles with Air Europa, you need to bear in mind the following:

  • In order to redeem SUMA Miles for Air Europa flights, you need a minimum balance of 1,500 miles.
  • The exchange of Miles must be carried out by the Air Europa SUMA customer, either for him or herself or for a third party.
  • SUMA Miles can be redeemed for Air Europa flights, provided there are seats available. If there is a free seat, make the most of your miles and book it.
  • You can exchange Miles for flights in both Economy and Business Class and for upgrading from Economy to Business.
  • When you redeem SUMA Miles to purchase a flight, product or service, you can pay entirely with your Miles or via a mixed payment, i.e. combining Miles and money.
  • To make the booking, you can visit the website www.aireuropa.com or by calling the Air Europa SUMA Customer Service Line: +34 911 360 200.

AIR EUROPA SUMA MILES CAN ALSO BE EXCHANGED FOR:

  • Air Europa flight tickets, operated by airlines form the SkyTeam alliance or other collaborating airlines.
  • Products and services of our non-air partners. In this case you need to contact our collaborators directly. You can check the redemption tables and the process to follow under the Our Partners section of the Air Europa website. 

Redeeming Miles for flights with Air Europe, or any other airline in the SkyTeam alliance, is a very simple process, which you can check in the 'Redeem Miles' section. You must log on through your SUMA account.

3. REDEEM YOUR MILES TO GET AN UPGRADE TO BUSINESS

If you have purchased a flight ticket for economy class and you would prefer flying in Business class, Air Europa SUMA let you have the chance to have an upgrade paid by SUMA Miles. Please, check in the following list the Miles that you need for the distance level of your flight.

 

DISTANCE LEVEL

Interisland

Balearic/Canary

Level 1

Level 2

Level 3

Level 4

Level 5

Level 6

MILES NEEDED

-

4.750

8.000

14.000

15.000

25.500

32.000

 

* Bear in mind that to make effective an unpgrade paid by SUMA Miles, the flight ticket purchased must be in one of the following fares: Y, B, M, L, E.

4. AIR EUROPA SUMA, THE MOST GENEROUS LOYALTY PROGRAMME

Now your Miles give you more. For example, the Miles you earn from 2 long-haul flights in Economy can be redeemed for 1 domestic flight in Economy (calculation based on an approximate minimum fare of €400 per flight, excluding taxes). Or the Miles you earn from 1 long-haul flight in Business can be redeemed for 1 Business upgrade on a domestic flight (calculation based on an approximate minimum fare of €800 per flight, excluding taxes).

Our Promotions

  • At Air Europa we have suggested that you join the new Air Europa SUMA loyalty programme, because we want you to enjoy all its advantages. So to begin with, we would like to welcome you by giving you a gift of our favourite number in Miles... 787 Miles!
     
  • You must be wondering why we have chosen this number. For us, this is much more than a number. 787 means technology, sustainability, reliability, punctuality, comfort and entertainment... 787 is the new Boeing aeroplane that we have added to our fleet so your long-haul flight experience can be even better.
  • And while we’re at it, we would like to reward your long-haul flights with some extra Miles. We will reward you handsomely for these flights, no qualms, because we want to live up to your expectations of us. Check it out here.

 

 

  • But, that’s not all. We also want to reward you with more Miles for each Euro on your long-haul flights, more so if these flights are on Business class.
  • With Air Europa every detail counts.

Redeem your Miles in our flights

PanelVuelosENG.jpg

1) Also applies origin/destination: Barcelona, Bilbao, La Coruña, Vigo, Palma de Mallorca.
2) Also applies origin/destination: Barcelona, Bilbao, La Coruña, Málaga, Palma de Mallorca, Valencia. 

 

  • Promotion available for direct fligths, one way/return in Economy class. 
  • Promotion available for flights purchased in September 2018. 
  • Flight period: September 2018 
  • Flight fares shown are for one way. If you wish to pay your flight only with Miles, please call us to 0034 911 360 200. 
  • Discount is already included on the Miles fares shown on the screen for one way flights. 

Our Cards

There are four levels of cards:

SUMA

SILVER

GOLD

PLATINUM

The Air Europa SUMA programme offers two card formats: virtual and physical.

  • The virtual card is available in the Air Europa APP from the very moment you sign up with the Air Europa SUMA programme. To access the APP as a Air Europa SUMA member you need to use the same username and password that gives you access to the SUMA area on the ​​Air Europa website.

    For greater convenience, you can add your Air Europa SUMA virtual card to the iOS
    Wallet (1) application on your smartphone or with applications compatible with PKPASS for Android.
     
  • If you prefer to have your Air Europa SUMA Card in a physical format, you need to apply through the Application for Physical Card section in the Air Europa SUMA area of ​​the Air Europa website or call us on 911 360 200 .You can also print it out from the Print Your Air Europa SUMA Card section.

(1) Wallet is owned by Apple Inc. ©)

The table below sets out the advantages and conditions of each of our Air Europa SUMA cards:

DESCRIPTION

SUMA

SILVER

GOLD

PLATINUM

Going up a level

Not applicable

18,000 Level Miles or 14 flights

32,000 Level Miles or 26 flights

60,000 Level Miles or 50 flights

Validity of level

Not applicable

12 months from the day the level is reached

12 months from the day the level is reached

12 months from the day the level is reached

Going down a level

Not applicable

To Air Europa SUMA

To Silver

To Gold

Validity/Expiry of SUMA Miles

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity

SUMA Miles Bonus

N/A

50%

75%

100%

Business Bonus ok ok ok ok

24 hr telephone service

ok

ok

ok

ok

Priority on waiting lists

ok

ok

ok

ok

Check-in at Business Class counter

-

ok

ok

ok

Priority boarding

-

ok

ok

ok

Priority baggage claim

-

ok

ok

ok

Extra baggage allowance (1)

-

1 piece

1 piece

1 piece

Free seat choice (2)

-

ok

ok

ok

Fasttrack access

-

-

ok

ok

VIP lounge access (3)

-

-

ok

ok

Guaranteed seat (4)

-

-

ok

ok

Upgrade to Business (5/6/7) - - - ok

(1) 1 piece of 23 kg in Economy class / 1 piece of 32 kg in Business class

(2) All seats are free for Gold and Platinum customers if the seat is reserved within 48 hours prior to the flight.. Silver Clients: free regular seat. When the reservation is made earlier than 48 prior to the flight, the seat must be requested by phone on +34 911 360 200.

(3) On international flights or connecting to / from an international flight operated by Air Europa or any airline belonging to the SkyTeam Alliance. The entry of one companion included in the booking is allowed.

(4) Class Y and up to 24h before departure.

(5) On short and medium-distance flights, subject to seat availability, until confirmation at the boarding gate.

(6) Two upgrades on intercontinental flights throughout the year of validity of the Platinum card. Bonuses / upgrades can be requested up to 24 hours before flying, subject to seat availability, until confirmation at the boarding gate. Available from 1st December 2017.

(7) Passengers travelling in Business Class can benefit from all the services associated with our on-board business services. On the ground, passengers can also take full advantage of the benefits included in our Platinum Level: 

  • Exclusive menu, subject to availability. If this menu is not available, a different option will be offered to the passenger.
  • Greeting service.
  • On board entertainment. 

 

UPGRADE TO BUSINESS CLASS

SUMA Platinum customers can enjoy exclusive upgrades to Business.

 

Upgrade_platinum_ENG_2.jpg

FAQ'S

AIR EUROPA SUMA PROGRAMME

How and when can I redeem SUMA miles for flights or products/services

Whenever you like. In the section ‘Redeem Miles’ on the Air Europa website or call us on 911 360 200 if calling from Spain. If calling from another country, consult here . You can redeem your SUMA Miles, paying 100% of your fare with your Miles as long as there is availability. You can also redeem your Miles on any flight purchased, discounting part of the cash purchase with Miles. In this option there are no limitations and Miles can be redeemed as long as there is a seat available for sale. You can also cash in Miles for products/services sold by Our partners as described on our website.

If you don't have enough Miles, you can combine Miles and cash to pay, provided the flight is operated by Air Europa and you are redeeming at least 1,500 Miles and the rest is in cash.

Air Europa SUMA CARD

Air Europa SUMA LEVELS

OPERATIONS WITH MILES

PERSONAL INFORMATION

NEW SYSTEM OF EARNING SUMA MILES

Air Europa SUMA Contacts

If you wish to contact us via phone select  your country from the dropdown below. Bear in mind the times shown are in the Spanish time zone time zone.