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Air Europa SUMA

These programmes thank passengers for putting their trust in us. Whether they travel frequently or this is their first time, everyone can enjoy discounts on future journeys and other services

What is Air Europa SUMA?

Air Europa SUMA is the way in which we at Air Europa can say... Thank you for your trust! That is why we have created a new loyalty programme in order to improve your experience with us. It is a programme full of details and excitement.

 

Imagine that one day you decide to disconnect from everything to have some time for yourself. Imagine that you decide to go on a trip and you take an Air Europa flight to one of our more than 50 destinations. Imagine that the hotel where you have chosen to stay is far from the lights because you want to rest properly. You need to rent a car... or better, a classy car, since you’re going to drive a long way. And of course, you’re going to need to refuel. Relax, you’ll find a petrol station along the way. Everything has been thought out.

 

Now imagine that you have paid for all this with your Miles... Well that’s Air Europa SUMA, you can stop imagining.

 

Shall we go on? Because Air Europa SUMA is much more than that...

  • Air Europa SUMA is generosity. For each Air Europa flight you take, Air Europa SUMA will reward you with 2 miles (1) for each €1 you have paid for your ticket. You can also earn Miles on flights taken with SkyTeam Alliance airlines. In this case, you will earn your Miles based on the distance flown. You can also earn Miles by buying products or services from our partners.
     
  • Air Europa SUMA is quality. At Air Europa we want you to enjoy the best products and services. That is why we have joined forces with the most prestigious partners with whom you can earn or redeem SUMA Miles:

CEPSA

EUROPCAR

NH HOTELS

HALCÓN VIAJES

BE LIVE HOTELS

AMAZON

*See this link for the partners with which you can earn and/or redeem SUMA Miles.

  • Air Europa SUMA is ease. You can use your Miles or receive answers to your questions about the programme through the Air Europa website, the APP or through our Call Centre on 911 360 200.
     
  • Air Europa SUMA is comfort. When you sign up with Air Europa SUMA, you can enter all your information as well as your regular travelling companions, so that each time you make a booking with us the appropriate fields will appear automatically filled in. Forget about having to type them in for each new booking!
    • This way, you'll save time in the purchasing process and never need to remember and enter the number of your Air Europa SUMA card.
  • Air Eurpa SUMA offers advantages. Redeeming Miles for an Air Europa ticket is not subject to any limits on class, fares or dates. If there is an empty seat... Use your Miles and book it!
    • With Air Europa every detail counts and every flight... ADDS UP!

(1) Applicable only on the published fare and fuel surcharge, excluding taxes and other charges such as management fees.

Earning Miles

  • SUMA Miles can be earned from the flights you purchase on Air Europa or SkyTeam Alliance airlines. You can also earn Miles by buying products or services from any of "Our Partners"
    • Remember that SUMA Miles are earned by the customer who flies, regardless of who bought the ticket.
  • Air Europa SUMA members at Silver, Gold or Platinum level will earn their SUMA Miles for the corresponding flight, plus additional bonus Miles equivalent to 50%, 75% or 100%, respectively, of the Miles earned for the flight.
     
  • On flights operated by Air Europa, each €1 paid for your ticket earns 2 Miles (1). For the other flights operated by different SkyTeam Alliance airlines, you will accumulate Miles based on the distance flown in miles.
     
  • From the Air Europa SUMA team - Air Europa we will keep you informed about the different promotions that will allow you to earn more miles on the flights you make.
    (1) Applicable only on the published fare and fuel surcharge, excluding taxes and other charges such as management fees.

At Air Europa SUMA we distinguish between two kinds of Miles:

  • SUMA Miles: these are the ones you get for buying flights with Air Europa or any of the SkyTeam Alliance airlines. These are also the ones that you can earn by buying products or services from our partners.
    • All the Miles you collect in your Air Europa SUMA account can be redeemed for airline tickets or other products and services from the Air Europa SUMA programme.
  • Level Miles: these are the ones that allow you to climb levels to reach the Silver, Gold or Platinum categories. They are accumulated for the period of one year. If, during this time, you pass the number of Miles required for promotion to the next Air Europa SUMA category, you will automatically be promoted to the new level.
    • Note that this category of Miles can only be earned with the purchase of flights.

Redeeming Miles

ENJOY YOUR AIR EUROPA SUMA MILES

Thinking of your convenience, we provide you with all Air Europa's flights according to distance of flight.

Now we offer you 6 tiers of distance, each with a fixed price in Air Europa SUMA Miles.

 

Distancia en Millas por vuelo

Millas Air Europa SUMA por vuelo

Desde

Hasta

1

0

600

4.750

2

601

1.000

9.000

3

1.001

1.750

14.000

4

1.751

2.500

15.000

5

2.501

5.000

25.500

6

+5.000

 

34.000

HOW TO MANAGE YOUR BOOKING?

  • Book via the Air Europa SUMA Call Centre on +34 911 360 200.
  • Prices in Miles for one-way flights in economy class.
  • Flights operated by Air Europa
  • You can book and exchange at the same time
  • Non-refundable tickets.
  • Date and time changes are allowed until 48 hours before the flight time. Administration cost per change: € 20.
  • 75% discount for children under the age of 2
  • Fuel surcharge: included.
  • Airport taxes: not included

AIR EUROPA SUMA MILES CAN ALSO BE EXCHANGED FOR:

  • Plane tickets for Air Europa, airlines of the SkyTeam alliance or partner airline companies.
  • Products and services of our non-air partners. In this case you should contact our partners direct. You can consult the exchange tables and the process to follow in the Our Partners section of the Air Europa website.

The exchange of Miles for Air Europa flights or any SkyTeam alliance airline company flights can easily be carried out in the "Exchange Miles" section

 

For the process of exchanging SUMA Miles with Air Europa please take into account that:

  • In order to be able to exchange your Miles for Air Europa flights, you will need to accumulate a minimum of 1,500 Miles. In the case of wanting to exchange your Miles for our partners' products or services, you will be able to do so starting from a minimum of 2,000 Miles.
  • The exchange of Miles must be carried out by the Air Europa SUMA client, either for himself or for any other person.
  • You can exchange SUMA Miles for Air Europa flights, provided that they have space available. Unlike other companies, Air Europa does not have a limited number of seats for flights purchased with Miles. If there is a free seat, make good use of your Miles and reserve it.
  • You can exchange Miles either for flights in economy class, or in Business. This applies to Air Europa, companies of the SkyTeam alliance and air partners.
  • The exchange of SUMA Miles for the acquisition of a flight, product or service, can be carried out in its entirety with Miles or by making a mixed payment, i.e. combining Miles and cash.

Our Promotions

  • At Air Europa we have suggested that you join the new Air Europa SUMA loyalty programme, because we want you to enjoy all its advantages. So to begin with, we would like to welcome you by giving you a gift of our favourite number in Miles... 787 Miles!
     
  • You must be wondering why we have chosen this number. For us, this is much more than a number. 787 means technology, sustainability, reliability, punctuality, comfort and entertainment... 787 is the new Boeing aeroplane that we have added to our fleet so your long-haul flight experience can be even better.
     
  • And while we’re at it, we would like to reward your long-haul flights with some extra Miles. In addition to the SUMA Miles you earn for the flight you have purchased, we will give you 50% extra for free!
     
  • But if you only fly short distances, don’t worry. We’re not going to fall short there either. Periodically, we will keep you informed about our promotions.
     
  • With Air Europa every detail counts and every flight... ADDS UP!

Redeem your Miles in our flights

ofertas_ux_1_EN.jpg
  • Promotion available for fligths one way/return with origin/destination Madrid. Paris = origin/destination Palma.

  • Promotion available for flights purchased from 4th to 30st of April and flight period: May and June.

  • Flight fares shown are for one way. If you wish to pay your flight only with Miles, please call us to 911 360 200.

  • Discount is already included on the Miles fares shown on the screen for one way flights.

GET EXTRA MILES

ofertas_ux_2_EN.jpg
  • Promotion available for one way or return flights with origin/destination Madrid. Paris = origin/destination Palma.

  • Promotion available for flights purchased from 4th to 30st of April and flight period: May and June.

Our Cards

There are four levels of cards:

SUMA

SILVER

GOLD

PLATINUM

The Air Europa SUMA programme offers two card formats: virtual and physical.

  • The virtual card is available in the Air Europa APP from the very moment you sign up with the Air Europa SUMA programme. To access the APP as a Air Europa SUMA member you need to use the same username and password that gives you access to the SUMA area on the ​​Air Europa website.

    For greater convenience, you can add your Air Europa SUMA virtual card to the iOS
    Wallet (1) application on your smartphone or with applications compatible with PKPASS for Android.
     
  • If you prefer to have your Air Europa SUMA Card in a physical format, you need to apply through the Application for Physical Card section in the Air Europa SUMA area of ​​the Air Europa website or call us on 911 360 200 .You can also print it out from the Print Your Air Europa SUMA Card section.

(1) Wallet is owned by Apple Inc. ©)

The table below sets out the advantages and conditions of each of our Air Europa SUMA cards:

DESCRIPTION

SUMA

SILVER

GOLD

PLATINUM

Going up a level

Not applicable

18,000 Level Miles or 14 flights

32,000 Level Miles or 26 flights

60,000 Level Miles or 50 flights

Validity of level

Not applicable

12 months from the day the level is reached

12 months from the day the level is reached

12 months from the day the level is reached

Going down a level

Not applicable

To Air Europa SUMA

To Silver

To Gold

Validity/Expiry of SUMA Miles

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity

SUMA Miles Bonus

N/A

50%

75%

100%

24 hr telephone service

ok

ok

ok

ok

Priority on waiting lists

ok

ok

ok

ok

Check-in at Business Class counter

-

ok

ok

ok

Priority boarding

-

ok

ok

ok

Priority baggage claim

-

ok

ok

ok

Extra baggage allowance (1)

-

1 piece

1 piece

1 piece

Free seat choice

-

ok

ok

ok

Fasttrack access

-

-

ok

ok

VIP lounge access (2)

-

-

ok

ok

Guaranteed seat (3)

-

-

ok

ok

  • (1) 1 piece of 23 kg in Economy class / 1 piece of 32 kg in Business class
  • (2) On international flights or connecting to / from an international flight operated by Air Europa or any airline belonging to the SkyTeam Alliance. The entry of one companion included in the booking is allowed.
  • (3) Class Y and up to 24h before departure.

Our Partners

In addition to Air Europa, the Air Europa SUMA programme allows the earning and redeeming of SUMA Miles with all the SkyTeam Alliance airlines and with our partners.

NON-AIRLINE PARTNERS

SKYTEAM AIRLINES

FAQ'S

AIR EUROPA SUMA PROGRAMME

Air Europa SUMA CARD

Air Europa SUMA LEVELS

TRANSACTIONS WITH MILES

PERSONAL INFORMATION

MY AIREUROPA

FLYING BLUE

Air Europa SUMA Contacts

If you wish to contact us via phone select  your country from the dropdown below. Bear in mind the times shown are in the Spanish time zone time zone.