You can request a delayed or cancelled flight certificate via the following form.
Booking cancellations and/or refunds made through Air Europa's direct sales channels (www.aireuropa.com, customer service helpline, or sales offices) are subject to the cancellation and refund terms and conditions for your selected airfare. To book, please contact us through our Customer Service, Facebook or X.
If you booked through an agency (e.g., eDreams, Gotogate, etc.), you should contact their customer service department to process the cancellation and refund of your ticket.
Make sure you have notifications enabled in the App settings to receive alerts about flight changes, boarding gates, and more.
The possibility and cost of changing the route or date of a flight depend on the flight change terms and conditions of the fare selected at the time of purchase. You can check them in FARE TERMS AND CONDITIONS
You can change the date and time of your flight via MANAGE YOUR BOOKING.
You cannot make the change online if:
To book, please contact us through our Customer Service, Facebook or X. Alternatively, please contact your travel agent.
You can request your certificate or proof of travel by sending us an email at justificantesvuelo@aireuropa.com. To process your request, it is important that you include the following information: passenger's full name, flight number, travel date and route, and the ticket number or booking reference, if available.
Passenger rights in the European Union are regulated by European Regulation (EC) 261/2004. You can find a summary of your rights here.
If your flight departs from a non-EU airport, the applicable regulation may not be this regulation if the country from which your flight departs has its own regulation.
If you wish to contact us, you can do so through our form.
You can send a written communication to the following address: Delegado de Protección de Datos, Polígono Son Noguera, Ctra Arenal-Llucmajor, KM 21,5 C.P. 07620 Llucmajor, Islas Baleares, Spain; or to the e-mail address delegadopd@aireuropa.com , duly proving their identity, to request the exercise of the following rights:
- Right to request access to personal data: you may ask AIR EUROPA if this company is processing your data.
- Right to request its rectification or deletion.
- Right to oppose to the processing: AIR EUROPA will stop processing the data in the way you indicate, unless for the exercise or defense of possible claims they have to continue to be processed.
- Right to data portability: in case you want your data to be processed by another entity, AIR EUROPA will facilitate the portability of your data to the new controller.
- Right to request the limitation of their processing, in which case they will only be kept by AIR EUROPA for the defense of possible claims.
- Possibility of withdrawing consent: in the event that consent has been given for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
In any case, we provide you with a form that will allow you to exercise the aforementioned rights in an easier and faster way by sending it to the contact address of the Data Protection Delegate.
If your flight has been delayed or cancelled, and as a result, you have incurred additional expenses, you may be entitled to a refund.
Please contact us through this form and our Customer Service Department will manage your request as soon as possible.
If you wish to confirm or reconfirm your flights, you can contact us through one of the following means, by providing us with your reference number or ticket number:
You can take the return flight, even if you were unable to make the outbound flight. To do this, you must call our Customer Service team as soon as possible, or contact us through Facebook or X to let us know you will be using the ticket.
To check in and obtain your boarding card for an Air Europa flight operated by another airline, visit the website of the airline or go to its check-in desks at the airport.
To check in and get your boarding card for flights operated by Air Europa, please visit our website (https://www.aireuropa.com) or go to the check-in counters at the airport.
If your trip includes a flight operated by another airline, the company that operates the last flight of the trip is responsible for managing the Property Irregularity Report (PIR). Therefore, you must contact this airline to process the incident.
Travelling pets must be accompanied by their owners or authorised representatives at all times. You must arrive at the departure airport with sufficient time to carry out the necessary procedures. Pets may travel on board or in the aircraft hold depending on their species, breed, and weight.
RESERVATION
CONDITIONS
You can travel with a digital National ID card only on domestic flights within Spain.
You must:
• Show the ID directly from the official app on your mobile device. Screenshots or images of the document are not accepted.
• Make sure your device is working properly and has enough battery during check-in and boarding.
• We recommend also carrying your physical ID in case of any technical issues with the digital ID app.
Get the latest information on your flight here.
For administrative purposes, babies who turn two years old during a trip are considered children.
Therefore, when booking a flight, you must select the passenger as a child and not as a baby.
Spanish tourists travelling to Brazil must have a return ticket and sufficient funds to cover maintenance and accommodation for the duration of their stay.
Visit the following section and fill in the form to find out if you need a visa or find out what health requirements are needed to travel to Brazil.
Visit the Documentation page to find out what health and migration requirements are needed to travel to Cuba.
It is also mandatory to hold medical insurance obtained in the country of origin, to cover any medical expenses that may be incurred during your trip.
Air Europa offers customers the option of taking out medical insurance at excellent prices. To see our offer, go to: I WANT MEDICAL INSURANCE.
All passengers are required to carry the correct documentation in accordance with the applicable Laws, Regulations and Orders of the State or Country to or from which they are travelling. Furthermore, each passenger is solely responsible for complying with the legal requirements of each country, where applicable.
This documentation may be requested by the company at the check-in desks and boarding gates of any airports through which the passenger passes.
During the document checking process, Air Europa may refuse boarding to any passenger whose documents are found to be invalid or expired, or if the identity on the document does not match that of the passenger.
Visit the Documentation page to find out what health and migration requirements are needed to travel, depending on the route you are taking.
All flights on the same ticket with a connecting flight purchased through the Air Europa website or the Customer Service centre have a minimum connection time.
Connecting flights that do not fulfil this minimum connection time cannot be booked on the same ticket.
Discover more than 130 Air Europa destinations!
Check out our destination map or discover our routes from your city.
Purchase on:
Book your flight to Germany at the best price at:
Book your flight to Argentina at the best price at:
Book your flight to Brussels at the best price at:
Book your flight to Brazil at the best price at:
Book your flight to Colombia at the best price at:
Book your flight to Cuba at the best price at:
Book your flight to Ecuador at the best price at:
Book your flight to the United States at the best price at:
Book your flight to France at the best price at:
Book your flight to the Netherlands at the best price at:
Book your flight to Honduras at the best price at:
Book your flight to Israel at the best price at:
Book your flight to Italy at the best price at:
Book your flight to Mexico at the best price at:
Book your flight to Paraguay at the best price at:
Book your flight to Peru at the best price at:
Book your flight to Portugal at the best price at:
Book your flight to Puerto Rico at the best price at:
Book your flight to the United Kingdom at the best price at:
Book your flight to the Dominican Republic at the best price at:
FLIGHTS TO THE DOMINICAN REPUBLIC
Book your flight to Switzerland at the best price at:
Book your flight to Uruguay at the best price at:
Book your flight to Venezuela at the best price at:
You can check the features on our seats at the following link:
We offer the possibility to connect your flights from or to any of the more than 5,600 railway stations in the Deutsche Bahn network by purchasing a Rail&Fly ticket.
ADVANTAGES
GENERAL TERMS AND CONDITIONS
BOARDING CARD
Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). You can obtain your boarding card for long-haul flights at any Deutsche Bahn ticket office.
Air Europa customers can purchase the Change Option for domestic flights.
WHAT DOES THE CHANGE OPTION LET YOU DO?
GENERAL TERMS AND CONDITIONS
PRICE
This product costs:
On our website, you can only check in on flights operated by Air Europa.
Whenever you want, through the "How to Use Miles" section on the Air Europa website or by calling us on 911 360 200. You can use your Suma Miles for flights, paying 100% of the flight with Miles as long as Miles redemption fares are available.
You can also pay using a combination of money and Miles on any Air Europa flight you buy* by selecting the "Pay with Miles" option in the search engine. With this last option, there are no limitations, and you can use Miles as long as there is a seat for sale. You can also use Miles for products/services from Our Partners.
Miles are NOT refundable.
*Resident and/or large family discounts are not compatible with payment in Suma Miles.
On routes subject to resident discounts, you can use your Suma Miles as long as you do not combine them with said discount, by selecting the "Use my Miles" button.
Whenever you want, by going to the "Redeeming Miles" section of the Air Europa website or by calling us on 911 360 200 (if you are calling from Spain). If you are calling from another country, click here.
You can use your Suma Miles to purchase flights in full (100%), subject to availability. You can also redeem your Miles on any flight purchased, discounting part of the cash purchase with Miles.
In this option there are no limitations and Miles can be redeemed as long as there is a seat available for sale. You can also redeem Miles for products/services offered by our Partners, as described on our website.
If you don't have enough Miles, you can combine Miles and cash to pay, provided the flight is operated by Air Europa and you are redeeming at least 1,500 Miles and the rest is in cash.
Miles are not refundable.
The Air Europa Suma customer can use the Miles for tickets in their own name or in the name of another person. Therefore, it is not essential that the Air Europa Suma Cardholder is the one who enjoys the flights or other services where Miles have to be used.
Use your Suma Miles to pay for your tickets completely with Miles or in a combined way, using Miles and money. The combined payment method can only be used for flights operated by Air Europa. In the case of flights operated by any of the SkyTeam alliance airlines, the payment must be entirely with Miles.
Please note that airport taxes are exempt from payment with Miles and from the application of the discount.
Do you have a fear of flying?
If the answer is yes, we can help you. Since 2009, Air Europa has been offering its "Losing the Fear of Flying" course with a success rate of almost 98%.
The "Losing the Fear of Flying" courses are run by Alfonso de Bertodano, a pilot with more than 28 years of experience and a Captain of Boeing 787 aircraft with over 15,000 flight hours. He is a psychologist (Licence No.: M-26714) and a fear of flying specialist. His combined knowledge of both fields, aviation and psychology, is one of the reasons why these courses are so successful.
The content is based on the most effective therapy techniques to overcome phobias and basic aviation knowledge covering every aspect of flying, operating procedures, meteorology, maintenance, and security measures used today.
You will also learn exercises to control and manage your anxiety and have the chance to put them into practice on two round trip flights.
You will implement these techniques during the flights under the supervision of psychologists and Bertodano himself, who will explain all phases of the flight and any circumstances that may arise.
The course lasts for two days and is held in Madrid, Barcelona, and Palma de Mallorca.
For more information on the courses and dates available, please click here
Check our in-flight entertainment through our website https://www.aireuropa.com/us/en/aea/aexperience/services/in-flight-entertainment.html
It's very easy. Simply visit our website or use our mobile app, where you can check all the details of your flight. When you make your booking, you will be able to see the model of the aircraft assigned to your journey, allowing you to learn more about the amenities and features of the plane you'll be traveling on. You can also verify the type of aircraft operating your flight during the booking process or when reviewing your itinerary.
If you already have your booking, you can go to the "My Bookings" section on our website or app. There, you can check the detailed information about your flight, including the type of aircraft operating your route. Additionally, if you have any doubts or want to confirm information, feel free to contact our customer service. We’ll be happy to assist you.
No. The entry into Paraguay of products and by-products of porcine origin from Spain is prohibited, including foods such as cured meats, ham, fresh meat or processed meat, due to current sanitary measures.
