CUSTOMER SERVICES

• Check our list of telephone numbers.

SOCIAL MEDIA

• Facebook.
• X
• Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 22:00 (Saturday, Sunday, and public and bank holidays). Service available in the following languages: Spanish - Catalan - English - French - Italian - Portuguese.

OFFICES

For office locations and contact information, please click on the following link: contact and office locations.

If you have a problem paying for bookings or supplements via www.aireuropa.com, you can contact us by the following means:

• Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
• X. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
• 24-hour Helpline.

Any additional services, such as seats or luggage, cannot be refunded once the purchase has been processed. 

Air Europa offers different rates and services to adapt to the needs of passengers. 

Check our rates and conditions here.

The Wi-Fi service is offered on short and medium-haul flights operated by the new Boeing 737-800, in addition to all long-haul flights. By connecting to the Wi-Fi service, you can access social media, view your emails, shop online, and, of course, use WhatsApp to chat during the flight. All this while flying at over 30,000 feet!

For Spanish or European destinations, the Wi-Fi service is only available for flights lasting over 45 minutes.

Below, we display the available rates and offer a series of tips for maximising your Wi-Fi usage for each rate:

HOW DO I CONNECT TO THE WI-FI NETWORK?

After take-off, wait for the plane to reach its cruising altitude (at which point the seatbelt sign will be turned off).  Then, with your electronic device in flight mode, you can connect to the Wi-Fi network called "Ontheair". Once connected, a page will open automatically where you can purchase the best Wi-Fi plan to suit your needs.

If you are going on a short or medium-haul route (within Europe), we offer a free streaming service that allows you to access content directly from your device. Visit this page to view the catalog. Please note that this service is not available on all of our aircraft.

If your flight is long-haul (transoceanic) or you are on board our Dreamliner fleet, you will enjoy a wide selection of movies, series, games, children's entertainment, and music, with an individual touch screen at each seat. Access the in-flight entertainment portal now.

Yes, in the App you’ll find a help section with options to contact customer service by phone or chat.