If you do not receive the booking confirmation email or do not have the booking reference, please call our Customer Service Customer or send us a private message via Facebook or X indicating your booking information (including passenger names and surnames, the email address used to book, and the selected route and dates).
We recommend you also check your spam folder.
Here are some examples of valid booking references and ticket numbers:
You can request your certificate or proof of travel by sending us an email at justificantesvuelo@aireuropa.com. To process your request, it is important that you include the following information: passenger's full name, flight number, travel date and route, and the ticket number or booking reference, if available.
You can request a delayed or cancelled flight certificate via the following form.
If you wish to confirm or reconfirm your flights, you can contact us through one of the following means, by providing us with your reference number or ticket number:
You can add your booking by visiting the Add Booking section.
You can review your booking information in the manage your booking section.
Book your flight to Germany at the best price at:
Book your flight to Argentina at the best price at:
Book your flight to Brussels at the best price at:
Book your flight to Brazil at the best price at:
Book your flight to Colombia at the best price at:
Book your flight to Cuba at the best price at:
Book your flight to Ecuador at the best price at:
Book your flight to the United States at the best price at:
Book your flight to France at the best price at:
Book your flight to the Netherlands at the best price at:
Book your flight to Honduras at the best price at:
Book your flight to Israel at the best price at:
Book your flight to Italy at the best price at:
Book your flight to Mexico at the best price at:
Book your flight to Paraguay at the best price at:
Book your flight to Peru at the best price at:
Book your flight to Portugal at the best price at:
Book your flight to Puerto Rico at the best price at:
Book your flight to the United Kingdom at the best price at:
Book your flight to the Dominican Republic at the best price at:
FLIGHTS TO THE DOMINICAN REPUBLIC
Book your flight to Switzerland at the best price at:
Book your flight to Uruguay at the best price at:
Book your flight to Venezuela at the best price at:
The more, the better!
If you and your companions (excluding babies) make up a group of more than nine passengers, you can get special offers. Please contact us through the following form, and we will contact you as soon as possible:
You can also contact us by email: grupos.ux@air-europa.com
To travel with a group of children, you must contact Air Europa and indicate the number of children and adult companions.
Above this number, one adult will be required for every 12 additional children.
The air transport contract between Air Europa and the passenger is governed by the General Transport Terms and Conditions, the conditions of the Ticket and the conditions of the fare purchased.
You can consult the General Terms and Conditions:
Our tickets are electronic, so there is no need to print them. You can obtain them by checking in online or at the airport check-in desks.
For security reasons, it will be necessary to obtain the boarding pass at the airport counter at:
Flights to Cuba
Flights from Colombia
The boarding pass will be printed free of charge.
Remember that if your reservation has any special requirements you will need to check in at the airport counters.
For passengers travelling in BUSINESS class or SkyTeam ELITE PLUS members, provided that they have indicated their Suma card (Gold or Platinum) or any SkyTeam loyalty programme on their booking or during the check-in process. In these cases, the VIP logo will appear on your boarding pass.
If you have any questions, please contact us by the following means:
Below is the table for using your Suma Miles. There are 8 tiers of flight distances in Miles between the origin and destination. The following table indicates the number of Suma Miles to be used for flights in Economy and Business class:
DISTANCE ORIGIN/DESTINATION* PRICE IN MILES
ECONOMY BUSINESS
Hasta 600 millas PENÍNSULA 4.500 9.000
601 – 1.000 EUROPA 8.000 16.000
1.001 – 2.500 CANARIAS 14.000 28.000
2.501 – 5.400 AMÉRICA1 25.000 50.000
5.401 – 6.550 AMÉRICA2 32.000 64.000
Más de 6.550 39.000 78.000
*Prices with origin/destination Madrid.
1 Flights to the USA, Caribbean, Bogota and Brazil.
2 Flights to Buenos Aires, Guayaquil, Quito, Lima, Asunción and Montevideo.
Air Europa reserves the right to modify these tables, as well as the programming of its routes and flights.
Miles price "from".
The total number of Miles varies depending on the Partner, but you can consult it here.
Bookings for these tickets are made at the Air Europa Suma Call Center 911 360 200.
Full payment for the ticket with Suma Miles.
Non-refundable tickets.
You can update your booking email by contacting us through the following channels:
You can update your documentation details by contacting us through the following channels:
You will need your booking localizer or ticket number and the passenger details. Click on this link to check in.
Check-in can only be done one passenger at a time. Remember to have ready the booking localizer and passenger details.
Once you have checked in online, you can download your boarding card in PDF and wallet format and/or send it to yourself by email.
This service is not available for passengers who requested special accommodations, for unaccompanied minors, passengers carrying animals in the cabin or flights operated by other airlines. In these cases, you have to check in at the airport counters.
Yes, both from the reservation processing section and during the check-in process, in the option to add frequent flyer information.
On our website, you can only check in on flights operated by Air Europa.
You can do it through the Air Europa website or by calling us on 911 360 200.
When you register for Air Europa Suma, we recommend that you enter all of your details. This way, every time you make a booking with us, all of the information you have provided will be automatically filled in. This will save you time during the purchase process and you'll never forget to enter your Air Europa Suma Card number.
Earning Suma Miles is very simple; you just have to register your Air Europa Suma Card number when you book or check in for your flights.
You earn them on flights operated by Air Europa or by any of the SkyTeam alliance airlines and other airline partners that may join the Air Europa Suma Programme. You can also earn Miles by using the products or services offered by our partners.
Miles cannot be exchanged for money. You earn Miles for every Euro paid for your ticket.
On other flights operated by SkyTeam alliance airlines, you earn Miles based on the distance and fare class of the ticket. More information here.
No. Each Air Europa Suma passenger earns the Miles for their flight, regardless of who paid for the ticket. In the event that one of the passengers is not an Air Europa Suma customer, no Air Europa Suma customer travelling with them will be able to claim the Miles for their account.
From the age of 2, with no age limit. However, in the case of nonemancipated minors, the parents or legal guardians of the minor must fill out a registration application on their behalf and their account will always be linked to a legal guardian's account. The guardian will be responsible for managing the minor's account.
The Air Europa Suma Programme has two Card formats: Virtual and Physical.
The virtual Card will be available in the Air Europa APP from the moment you register for the Air Europa Suma Programme.
To access the APP as an Air Europa Suma customer, you must use the same username and password that gives you access to the Air Europa Suma area.
For greater convenience, add your virtual Air Europa Suma Card to the Wallet application (Wallet is owned by Apple Inc.©) on your iOS smartphone or with compatible PKPASS applications for Android.
If you are a Suma Platinum or Suma Gold Customer and you prefer to have your Air Europa Suma Card in physical format, you must request it through www.aireuropa.com with your username and by accessing “My Account” – “My Card” – “Physical Card Request” or by calling us on 911 360 200.
You can also print it from the “Air Europa Suma Card Printing” section through www.aireuropa.com with your username and by accessing “My Account” – “My Card”.
Whether in virtual or physical format, the advantages and benefits of the Air Europa Suma Programme are the same. Therefore, there is no difference in the use you make of one Card or the other. If you wish, you can combine both, as you see fit.
The only distinction that can be considered is the way to obtain the Air Europa Suma Card, depending on the format you choose. To have your Air Europa Suma Card in virtual format, you just have to access the Air Europa APP on your smartphone and download it. To access the APP as an Air Europa Suma customer, you must use the same username and password that gives you access to the Air Europa Suma area of the Air Europa website.
On the other hand, to get your Card in physical format, you can print it from the Air Europa Suma Card Printing section. To access it, you must do so by logging in from your Air Europa Suma account.
If you are a Suma Platinum or Suma Gold Customer, you can request it through the Physical Card Request section, within the Air Europa Suma area of the Air Europa website or by calling us on 911 360 200.
The moment you register for the Air Europa Suma Programme, you will be assigned an Air Europa Suma customer number, which will allow you to start earning and redeeming your Miles.
You will automatically have a virtual Card that you can download in the Air Europa APP. You do not need to have the physical Card to benefit from the advantages of the Air Europa Suma Programme. But if you are a Suma Gold or Platinum member and you want one, you can request it from our website or by calling 911 360 200.
We will send it to you, approximately, within a maximum period of 15 days in Spanish territory and an additional week for shipments outside of Spain.
You can only have one Air Europa Suma customer Card. Miles are accumulated in a single personal Air Europa Suma account, which is that of the flying passenger, regardless of the reason for the trip, the service used, or who pays for the flight.
Air Europa Suma Programme Customers have exclusive discounts for buying seats. Check your discount in the table that you can consult in the "Seats" section.
You must contact us by phone on 911 360 200 to request the re-issuance and sending of your new Air Europa Suma Card in physical format.
Remember that you can also download it in virtual format on your smartphone through the Air Europa APP.
We will send you the physical Card at no cost, as long as more than 60 days have passed since your last Card request. Otherwise, if the request is made within a period of less than 60 days, it will not be processed and you must submit the request again once the indicated period has passed. This 60-day period does not apply when it is a request for a physical Card because you have accessed a new tier.
Suma Miles: These are the ones earned from buying flights operated by Air Europa or by any of the companies that are part of the SkyTeam alliance or other airline partners that may join. Suma Miles are also those that can be earned by purchasing products or services from our partners.
All the Suma Miles credited to your account can be used for air tickets or for other products and services of the Air Europa Suma Programme.
Tier Miles: These are the ones that allow you to move up to a higher Card tier to reach the Silver, Gold, or Platinum categories. They are accumulated over a period of 12 consecutive months. If during this time you exceed the number of Miles necessary to be promoted to an Air Europa Suma category and have taken 4 flights with Air Europa, you will automatically become part of the new tier.
This category of Miles is only earned with the purchase of flights operated by Air Europa or by any of the SkyTeam Alliance companies. Tier Miles cannot be earned on airlines that are not members of the SkyTeam alliance or on non-airline Partners.
You must log in with your username and password to be able to check all your Suma Miles earning and redemption movements in the My Miles section.
The Miles are credited within 48 hours of the flight being completed. After this period, you can check them in your Air Europa Suma account.
In the case of other SkyTeam Alliance airlines, it may take up to 72 hours for the Miles to be credited to your account after the flight has been completed, depending on the collaborating company's procedure.
If you have not yet flown, you can provide your Air Europa Suma Card number during the check-in process on our website or APP, or at the time of check-in at the airport. You can also contact us by phone on 911 360 200.
If you have already flown, you can request them through our website in the Uncredited Miles Request section. You can request the Miles whether it is for an Air Europa flight or for any of the SkyTeam alliance airlines or other airline partners. It is also possible to make the request by calling 911 360 200.
You have a period of 6 months after having flown to request uncredited Miles. However, the moment you register for the Air Europa Suma Programme, you can also claim Miles for those flights taken in the three months prior to your registration.
It is very important that you do not forget to enter your Air Europa Suma Card number. So when you register, enter all your details so that every time you make a booking with us, it will be automatically filled in with all the details you have provided.
Yes. You must claim them directly from the partner, who will request the necessary documentation from you to be able to credit the Miles. If the request is successful, the partner will inform us, and the Air Europa Suma team will credit the Miles to your Air Europa Suma account.
No. Miles can only be credited to the Air Europa Suma Card of the customer who flies.
Use your Suma Miles to pay for your tickets completely with Miles or in a combined way, using Miles and money. The combined payment method can only be used for flights operated by Air Europa. In the case of flights operated by any of the SkyTeam alliance airlines, the payment must be entirely with Miles.
Please note that airport taxes are exempt from payment with Miles and from the application of the discount.
Only when you have paid for the flight using a combined method, combining Miles and money, will you receive the corresponding Miles for the part that you have paid for with money. If you have paid for the flight entirely with Miles, in that case you will not receive Suma Miles and the flight will not count towards Tier review.
Air Europa Suma customers have different ways to upgrade their ticket to Business Class. Click on the option that interests you most to learn more:
13.1. At a very special and exclusive price, from €250 per flight. More information.
13.2. In addition, Suma Platinum customers can enjoy exclusive Business upgrades subject to availability. More information.
You can do this through the Air Europa website in the My Profile section. From there you can edit your personal data or communication preferences. If you wish to do so by phone, contact our Call Centre on 911 360 200, if you are calling from Spain. If calling from another country, please check here.
The personal information collected from registered users is stored in an automated or non-automated file for which Air Europa is responsible and which contains the technical, organizational and security measures that guarantee the confidentiality and integrity of the information in accordance with the provisions of Spanish legislation on data protection.
You will be able to access your Air Europa SUMA profile through a personal username and password that you will have validated when you registered in the Air Europa SUMA program.
SILVER GOLD PLATINUM
SkyTeam Tier ELITE ELITE + ELITE +
Tier Miles 18.000 32.000 60.000
Flights* 14 26 50
*To move up a tier, a minimum of 4 flights must have been taken with Air Europa.
The Tier Miles that have been earned by flying with Air Europa or with any of the SkyTeam Alliance airlines count (not including airport taxes).
No. The accounting of Miles or the number of flights accounted for to access a higher tier is done taking into account the Miles movements made in your Air Europa Suma account in the last 12 months. From the moment there is a movement in your account, the calculation period is updated for another 12 months.
By virtue of accessing a higher tier, you do not lose the Miles or flights used for the calculation. The Miles only stop counting towards the tier change calculation when, after a period of 12 consecutive months, no movement has occurred in your Air Europa Suma account.
The counting of Miles to move up a tier is dynamic and is carried out every time new Miles are credited to your Air Europa Suma account. At the same time, the calculation period for the review of access to a higher tier is updated for 12 more months.
With your Avión + Tren ticket, you can combine plane and train routes to expand the existing network of Air Europa destinations. All your travel sections are included in the same booking with a single locator. You will alsobe considered a connecting passenger, which means you're covered by our advantages and guarantees in the event of cancellations and/or delays.
More information here
At www.aireuropa.com through our ticket offices or at your travel agent.
A single ticket with two "boarding cards", one for the flight and another for the train journey.
Through online check-in from the day before until 2 hours before the departure of your flight. For the boarding pass for the plain segment: www.air-europa.com, and to acces the train you can download the ticket from the website: www.iryo.eu (in the "Manage your Booking" section.) and take the pdf in digital format or print it out.
Intermodal product trains to/from your final destination depart/arrive from/to train stations located in the city (Chamartín / Atocha) and the transfer between the airport and the train station is made using the Renfe Cercanías service (Line C10 and C1 to/from T4. A free transit bus is available connecting T123 with T4). This route is included in the intermodal ticket, so it does not have to be purchased separately, it is accessed with the QR of the same train ticket. You have a minimum connection time of 2.5 hours so that you can make the transfer more comfortably.
Likewise, luggage on train journeys and train-airport-train connections will be at your charge and under your responsibility. You will be entitled to the free baggage allowance indicated on your ticket.
If you do not wish to make use of this option, there are different public transport options not included in the intermodal ticket:
By bus (Airport Express, Line 203) Barajas Airport T1 and T2 to/from Atocha station.
By Metro, Line 8, connects the airport with Nuevos Ministerios, where it connects with Line 10 to Chamartín station. Or, Line 10 to Tribunal where it connects with Line 1 to Atocha station.
We recommend the first option by train, which is included in the passenger's ticket and stops at both Chamartín and Atocha stations.
The train ticket to the final destination is included in the price of the air fare.It is a single ticket from the origin to the destination.
The Business ticket gives access to iryo's Infinita fare with Gran Confort XL seat. To be able to choose your Business meal option on the train, the menu must be booked at least 24 hours before departure.
Air Europa cannot offer special services for train journeys, which must be requested directly from iryo. Only the service for passengers with reduced mobility can be arranged, which must be requested directly from iryo. They will be requested through the iryo Customer Service channel, by calling 91 150 000.
Yes, but remember that if you need assistance, you have to request it from iryo. According to the applicable regulations, ADIF (which manages Spain's rail network) is responsible for ensuring access to the stations and boarding areas. Spaces intended for wheelchair users on iryo trains are reserved strictly for them. At the airport, this service is provided by AENA.
Unaccompanied Minors, infant bookings and bookings for more than 9 passengers are not currently available for Avión +Tren tickets. For the management of the latter, you must contact the operating company of the route directly.
Seat reservations have to be arranged directly with iryo.
Contact us at our ticket sales offices or by calling our Customer Service Centre (tel.: 911401501). In the event of delays or cancellations, the Operating Company for each route (iryo or Air Europa, as applicable) is responsible for the passengers. In this case, the procedure established by the operating company will apply.
Your baggage allowance for the train journey will be the one included in your Air Europa fare.
When a minor reaches the age of majority, the legal guardian will receive an email requesting the email address of the person who has come of age.
After this information is provided, an email will be sent to the indicated address with a link to the password registration form.
A family account allows several members to be grouped into a single account, making it easier to accumulate Miles together. The account has a limited number of members of up to 4 adults and 3 minors and is managed by an administrator who must be of legal age.
The number of members in a family account is limited as established in the Air Europa Suma Programme conditions: up to 4 adults and 3 minors.
Any member, except minors, can leave the family account at any time. This can be done through the personal profile in the Air Europa Suma Programme or by contacting customer services.
The family account administrator is responsible for managing the account.
They can decide which members have the ability to redeem Miles, although minors cannot. In addition, the administrator can invite new people to join the family account.
The administrator can modify the members of the family account once a year.
Yes, the family account administrator can invite both people already registered in the Air Europa Suma Programme and people who are not yet registered.
If the invited person is not registered, they must complete their registration to join the family account.
Within the Air Europa Store, you have a Profile section where you can access the following personal data registered in the Air Europa Store: Air Europa Suma membership number, name and surname, and email address. This is the same information you have registered in the Air Europa Suma Programme. If you wish to change any of this personal data, please contact the Air Europa Suma Customer Service.
