Air Europa Business
We support our Business class customers at all times, from booking through to arrival at their destination. Air Europa's Club Business advantages include
On Board
Air Europa Business passengers can also enjoy every comfort during their flight.
Seats
At Air Europa we continue to move forward in the renewal of our long-haul fleet, and to the gradual incorporation of 24 Boeing 787 Dreamliners, the last of which will be received in 2022, we must add the reconfiguration of BUSINESS CLASS undertaken in three of our Airbus 330-200.
The main characteristics are:
- The seats can reach the position of “flat bed”, thus our passengers can rest in a fully horizontal position.
- Instead of leather, the seats are made from fabric, contributing to a sensation of greater comfort.
- Individual entertainment system.
- The trays are stored in the central console, with an easy-to-use extraction system and an additional mechanism that enables passengers, depending on the situation, to leave their seat without having to fold the tray.
- Folding armrests, thus facilitating access to the seat when necessary.
- Height-adjustable headrests.
- Additional space to store water bottles, headphones, press and other personal objects.
- The reading light offers up to 3 different lighting positions.
- It offers a power port to charge laptops, tablets and other devices, as well as a USB port.
Reclining seats
- These seats do not offer the significant recline of the lie-flat and flat bed seats, but still offer excellent space and comfort.
Lie-flat seats
- These seats can recline to a maximum of 180 degrees, and while angled, they do not lay completely horizontal like the "flat bed".
Flat Bed seats:
- With this option, when fully reclined, these seats are completely horizontal, creating a bed that is fully flat.
Air Europa is committed to consolidating business class by increasing the number of existing seats, and it is working towards this so that the new Boeing 787‐9, which will be added to the fleet as of 2018, include 8 additional seats, taking the number of business class seats to 30.
In-flight entertainment
We offer Club Business travellers a wide selection of newspapers and magazines, and an advanced video system with extensive audiovisual content.
Depending on the itinerary, our Airbus 330 aircraft offer different in-flight audiovisual systems, such as cabin entertainment screens for watching films or streaming video and audio that you can watch or listen to on your own tablet or smartphone device.
All of our Boeing 787 aircraft have individual entertainment systems with screens on the backrest of the seat in front of you.
Wifi on Board
How to connect
By satellite connection, our passengers can now find all the information available on the network, access social networks, shop or check their email during the flight:
- Do NOT deactivate “aircraft mode” and connect to the WiFi network “Ontheair”.
- Open your browser and go to www.aireuropa-ontheair.com
- Create your account and select the desired plan.
Air Europa has a plan for you. Choose the preferred plan.
Basic plan 7€
- Make contact with your friends and family: 30 Mb, connect and check your email from your phone or tablet.
Most popular plan 13€
- Enjoy for longer: 60 Mb, surf the web and connect to and check your preferred social networks.
Premium plan 20€
- Choose this plan for browsing: 100 Mb, for work or for fun, as you prefer. All this while fling at more than 30,000 feet in the air.
Recommendations
- It is important that you deactivate automatic updates on your device while you are on board as this may consume your data plan more quickly.
- For the correct operation of your data plan, it is recommended not to transfer files or view multimedia content.
“Some combinations of operating systems and browsers do not work, for example Windows Phone/Internet Explorer Mobile, etc. The WiFi service will be activated once the “Fasten seatbelts” sign is switched off.”
Exclusive menu
Our catering service works hard everyday to produce the highest quality menu for your enjoyment on board. We have special menus catering for the needs of our passengers, including dietary (diabetic, celiac, low salt, low fat, etc.) and other requirements (vegetarian, Halal, Kosher, etc.).
And from the 1st of May, on transatlantic flights from Madrid and on medium-haul flights we offer menus free from the 14 main allergens, suitable for the majority of allergies and intolerances.
These must be requested with 48 hours notice.
We currently have 4 menus: 2 for daytime flights and 2 for overnight flights:
At the Airport
Air Europa Business passengers enjoy extra advantages and comfort in the airport.
VIP lounge
Access to the VIP lounge at the departure and connecting airports. Just apply at check-in.
VIP Lounges in Spain
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Air conditioning
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks (gluten free and diabetic friendly products)
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Internet
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Wifi
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TV
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Fax
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Access for disabled persons
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Working area
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Children area
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Power adapter
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Pc and printer
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Flight information
ALICANTE
Select Country: IFACH
Location: Floor 3. Boarding area.
Opening Hours: From April to October from 06:00 hrs am to 00:00 hrs. From November to March from 06:00 hrs to 22:00 hrs
Additional Information: Non-smoking lounge. Pets in kennel are permitted.
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Air conditioning
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks
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Internet
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Wifi (15 minutes free)
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TV
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Telephone
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Fax
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Access for disabled persons
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Showers
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PC's
BARCELONA
Select Country: PAU CASALS
Location: Located in T1.
Opening Hours: From 05:00 to 22:15 daily.
Additional Information: Non-smoking lounge.
- Air Conditioning
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Press
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Snacks (Khoser, Halal, gluten free and diabetic friendly products)
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Internet
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Wifi
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TV
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Flight information
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PCs and printers
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Power adapters
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Access for disabled persons
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Working area
BILBAO
Lounge´s name: AENA
Location: On the second floor, in the boarding area.
Opening Hours: From Monday to Friday from 05:30hrs to 21:30hrs From Saturday to Sunday from 06:00hrs to 21:30hrs
Additional Information: Non-smoking room.
- Air conditioning
- Press
- Non alcoholic beverages
- Alcoholic beverages
- Snacks ( gluten free and diabetic friendly products)
- Internet
- Wifi
- TV
- Flight information
- Telephone
- Fax
GRAN CANARIA
Lounge´s name: GALDOS
Location: Departures, level 2, next to the shopping center.
Opening Hours: from 06:00 to 22:00 everyday.
Additional Information: Open air terrace. Pets in kennel are permitted.
- Air conditioning
- Press
- Non alcoholic beverages
- Alcoholic beverages (gluten free and diabetic friendly products)
- Snacks
- Internet
- Wifi
- TV
- Flight information
- Access for disabled persons
IBIZA
Lounge´s name: CAP DES FALCO
Location: Floor 1. Boarding gate area.
Opening Hours: From April to October from 06:00 hrs to 00:30 and from November to March from 06:15 hrs to 22:45 hrs
Additional Information: Open air terrace. Non smoking lounge. Pets in kennel are permitted.
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Air conditioning
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks ( gluten free and diabetic friendly products)
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Wifi
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TV
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Flight information
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Access for disabled persons
LANZAROTE
This lounge will be closed from 26/11/18 to 2/12/2018 (both included) for the renovation of the current VIP lounge equipment.
Lounge name: GUACIMETAS
Location: Boarding gate area, in front of gates 1 and 2
Opening Hours: From April to October from 06:00 hrs am to 00:00 hrs. From November to March from 06:00 hrs to 22:00 hrs
Additional Information: Non-smoking lounge. Pets in kennel are permitted.
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Air conditioning
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Press and magazines
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Non alcoholic beverages
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Alcoholic beverages
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Snacks ( khoser and halal products)
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Wifi
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TV
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Flight Information
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Fax
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PC and printers
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Access for disabled persons
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Showers
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Working area
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Chill out area
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Luggage lockers
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Air conditioning
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks ( khoser and halal products)
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Internet
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Wifi
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TV
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Flight information
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Fax
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PC and printers
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Power adapters
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PC and printers
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Access for disabled persons
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Showers
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Working area
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Chill out area
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Lockers
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Air conditioning
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks ( khoser, Halal, gluten free and diabetic friendly products)
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Wifi
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TV
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Flight information
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Fax
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PC and printers
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Power adapters
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Access for disabled persons
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Showers
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Working area
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Chill out area
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Lockers
MADRID
Lounge´s name: CIBELES
Location: Terminal 1. Floor 2. Boarding area.
Opening Hours: 24 hours a day.
Additional Information: Open air terrace. Pets in kennel are permitted.
NEW: We inform you about the dinner service served at a table exclusively for Business Class passengers.
Timetable: from 19:00h to 23:00h.
MADRID
Lounge´s name: PUERTA DEL SOL
Location: Terminal 3, Floor 2. Boarding area.
Opening Hours: From 05:00hrs to 23:00hrs everyday.
Additional Information: Non smoking lounge. Pets in kennel are permitted.
MADRID
Lounge´s name: PUERTA DE ALCALA
Location: Terminal 2, boarding gate area.
Opening Hours: from 05:00 to 23:00 daily.
Additional Information: Non smoking room. Pets in kennel are permitted.
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Air conditioning
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Press
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Non Alcoholic beverages
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Alcoholic beverages
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Snacks (Khoser, Halal, gluten and diabetic friendly products)
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Wifi
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TV
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Flight information
- Access for disabled persons
- Working area
- Children play area
- Lockers
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Air conditioning
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks
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Wifi
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TV
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Flight information
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Telephone
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Fax
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Access for disabled persons
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Meeting room
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Children area
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Air conditioning
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Press and magazines
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Non alcoholic beverages
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Alcoholic beverages
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Snacks (Khoser, Halal, gluten-free and diabetic products)
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Wifi
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TV
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Flight information
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Access for disabled persons
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Meeting room
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Children area
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Musical thread
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Catering
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Luggage storage
MAJORCA
Lounge´s name: FORMENTOR
Location: Module D. Floor 0. Boarding gate area.
Opening Hours: From 06:00 to 22:00 daily.
Additional Information: Non-smoking lounge. Pets in kennel are permitted.
MAJORCA
Lounge´s name: VALLDEMOSSA
Location: Go through Security Control and take the escalator to the floor below. The VIP Lounge is located in the Boarding Area, opposite Terminal B.
Opening Hours: From 06:00 to 23:00 daily.
Additional Information: Non-smoking lounge.
MAJORCA
Name of the Room: MEDITERRANEAN
Location: Floor 1. Exits. Module C.
Timetable: from 06.00 hrs to 23.00 hrs daily.
Additional Information: NON-SMOKING Room. Animals are allowed in transport.
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Air conditioning
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks ( Khoser, Halal and gluten friendly products)
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Internet
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Wifi
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TV
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Flight information
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Computers and Printers
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Access for disabled persons
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Working area
MÁLAGA
Lounge´s name: COSTA DEL SOL
Location: Terminal 3, on the second floor in the boarding area.
Opening Hours: From 06:00hrs to 23:00hrs, from July to August from 06:00hrs to 02:30hrs.
Additional Information: Non smoking room. Pets in kennel are permitted.
- air conditioning
- press
- Non-alcoholic beverages
- alcoholic beverages
- snacks (Khoser, Halal, gluten-free and diabetic products)
- internet
- wifi
- TV
- flight information
- telephone
- fax
- access for people with reduced mobility and toilets
- working area
SEVILLA
Lounge´s name: AZAHAR
Location: Floor 1. Boarding area.
Timetable: from 06.00 to 22.00 hrs daily.
Additional Information: NON-SMOKING Room. Animals are allowed in transport.
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Air conditioning
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Press
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Non alcoholic beverages
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Acoholic beverages
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Snacks
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Wifi
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TV
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Flight information
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Telephone
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Access for disabled persons
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Children area
NORTHERN TENERIFE
Lounge´s name: NIVARIA
Location:After Security Control, on the second floor. Take the lift on the right side down to the first floor.
Opening Hours:From 06:15hrs to 22:15hrs everyday.
Additional Information: Non-smoking room.
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Air conditioing
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Press
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Non alcoholic beverages
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Alcoholic beverages
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Snacks (diabetic products)
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TV
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Wifi
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Flight information
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Telephone
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Fax
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Pc's
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Persons with reduced mobility and toilets
TENERIFE SOUTH
Lounge´s name: NIVARIA
Location: Mezzanine floor. Departures.
Schedule: Monday from 07:00 to 22:00 hrs; Tuesday and Saturday from 07:00 to 23:00 hrs; Wednesday and Thursday from 07:00 to 21:00 hrs; Friday from 07:00 to 00:00 hrs; Sunday from 07:00 to 22:30 hrs.
Additional Information: NON-SMOKING Room.
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Air conditioning
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Press
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Non-alcoholic beverages
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Alcoholic beverages
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Snacks
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Internet
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Wifi
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Flight information
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Access for people with reduced mobility
VALENCIA
Lounge´s name:: JOAN OLIVER
Location: Located in the corridor next to T1 and TR.
Opening hours: 05:00 to 22:00hrs every day.
Additional information: Non-smoking room.
International VIP Lounges
- air conditioning
- Press
- alcoholic beverage
- non alcoholic beverages
- conference hall
- flight information
- phone
- Snacks
- Access for disabled persons
- TV
- Wifi
- Internet
- meeting room
- shower
- PC, printer, scanner.
- Fax
- air conditioning
- non alcoholic beverages
- alcoholic beverage
- Snacks
- Internet
- Wifi
- TV
- flight information
- telephone
- Access for people with reduced mobility
BUENOS AIRES
BUENOS AIRES - (M. PISTARINI - EZEIZA AIRPORT)
Lounge Name: SALON CONDOR
Location: On the second floor of Terminal C.
Opening Hours: from 06:00 to 00:00 daily.
Additional Information: Non-smoking lounge.
CÓRDOBA
Nombre de la Sala: Aeropuerto VIPCLUB Córdoba
Localización: Preembarque Internacional
Horario: H24 (Cierres diarios programados para limpieza gral y demás coordinaciones, se harán fuera del horario de vuelos).
Información adicional:
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air conditioning
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press
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alcoholic beverages
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non alcoholic beverages
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Fax
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flight information
- phone
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Snacks
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Access for disabled persons
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TV
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Wifi
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Internet
BRUSSELS
BRUSSELS AIRPORT
Name of the Room: DIAMOND LOUNGE
Localización: Después del control de seguridad, en la planta 4ª. Para llegar se puede utilizar el ascensorque está junto a la GrabanFly.
Opening hours: from 05:00 hrs to 22:00 hrs.
Additional information: Non-Smoking Room.
- air conditioning
- alcoholic beverage
- non alcoholic beverages
- Snacks
- Access for disabled persons
- TV
- Wifi
- telephone
- press and magazines
- flight information
SANTA CRUZ DE LA SIERRA
VIRU VIRU INTERNATIONAL AIRPORT
Name of the Room: The Lounge VIP
Location: Boarding area, located at the end of the International Pre-boarding Area, near the exit doors on the right. International flights only.
Opening Hours: 24 hours.
Additional Information: Non-smoking lounge. Only local calls are allowed from the room phone. Free admission for children under 12 years of age.
- Air conditioning
- Newspaper
- Alcoholic beverages
- Non-alcoholic beverages
- Shower
- Flight Information
- Wifi
- Snacks
- Access for people with reduced mobility
- Television
- Telephone number
- Air conditioning
- Alcoholic beverages
- Non-alcoholic beverages
- Wifi
- Snacks
- Television
SÃO PAULO - GUARULHOS INTERNATIONAL AIRPORT
Name of the Room: Smiles Vip Lounge International
Location: Terminal 2, past the Federal Police checkpoints and up the stairs you will find the access signpost.
Schedule: 24 hours.
Additional Information: NON-SMOKING ROOM.
RECIFE - INTERNATION AIRPORT
Name of the Room: Proair
Schedule: 18:00/01:00h
Location: Gate 16 – International Boarding
- air conditioning
- press
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- phone
- snacks
- flight information
- rest area
- business center
- TV
- showers
- access for disabled persons
BOGOTA- EL DORADO INTERNATIONA AIRPORT
Name of the Room: El Dorado Lounge
Location: in front of gate #47 on international departures.
Openning hours: 24 Hours daily
- press
- alcoholic beverages
- non alcoholic beverages
- internet
- snacks
- TV
- Fax
- Telephone
LA HABANA
Name of the room: EL ELEGANTE
Location: La Habana International Airport, Terminal 3, 2do floor.
Opening hours: 24 hours
Aditional Information: Smoking room.
- air conditioning
- press and magazines
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- TV
- Snacks
- flight information
- Fax
- Telephone
- Access for people with reduced mobility
- Meeting room
- air conditioning
- press and magazines
- alcoholic beverages
- non alcoholic beverages
- wifi
- internet
- access for disabled persons
- TV
- flight information
PUNTA CANA
Name of the Room: Vip Lounge
Location: In theTerminal A. After the security areas, in front of boarding gates 6 and 7
Openning hours: from 8.00 to 21.00 hrs daily
Additional Information: NON-SMOKING Room.
LAS AMERICAS INTERNATIONAL AIRPORT J.F.P.G.
Name of the Room: Sala Caribe
Location:Terminal A. Boarding area. After the security check, turn right towards door A.
Openning hours: 24 hrs daily
Additional Information: Free admission for children under 2 years of age accompanied by an adult. Sport elegant dress code. Separate smoking room available.
- Air Conditioning
- Press/Magazines
- Non-alcoholic beverages
- Alcoholic beverages
- Snacks
- Internet
- Wifi
- TV
- Flight information
- Area of work
- Hand luggage lockers
- Rest area
- Press
- Non-alcoholic beverages
- Alcoholic beverages
- Snacks/Buffet all day long
- Wifi
- TV
- Rest area
- Press/Magazines
- Shower service
GUAYAQUIL
GUAYAQUIL AIRPORT
Lounge Name: Aeropuertos Vip Club
Location: Pre-boarding International, Diagonal to gates 10 and 11
Schedule: 4h00am to 2h00am
Additional Information:
QUITO AIRPORT
Lounge Name: International lounge
Location: in the international departures area after passing the security checkpoint on the left between the A11 and Duty Free boarding areas.
Schedule: 24h
Additional Information:
- press
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- phone
- snacks
- TV
- access for disabled persons
- press
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- phone
- flight information
- TV
- access for disabled persons
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- flight information
- TV
- access for disabled persons
PARÍS - (DE CHARLES DE GAULLE AIRPORT)
Name of the Room: Le Salon Business
Location:Paris International Airport, Terminal 2F.
Opening Hours: 05:30 – 22:00 Hours.
Additional Information: Non-smoking Room.
PARÍS - (ORLY AIRPORT)
Name of the Room: Premium Traveller Lounge
Location: West Terminal - Boarding zone. Room 1 - ground floor, after Security
Opening Hours: 06:00 – 21:00 Hours.Daily
Name of the Room: Icare Lounge
Location: West Terminal -Hall 4
Opening Hours: 06:00 – 21:00 Hours.(Saturday 6.00 - 20.00 hs)
- air conditioning
- Press
- alcoholic beverage
- non alcoholic beverages
- conference hall
- flight information
- phone
- Snacks
- Access for disabled persons
- TV
- Wifi
- Internet
- shower
- Fax
- air conditioning
- Press
- alcoholic beverage
- non alcoholic beverages
- Snacks
- Access for disabled persons
- TV
- Wifi
- air conditioning
- Press
- alcoholic beverage
- non alcoholic beverages
- flight information
- Snacks
- Access for disabled persons
- TV
- Wifi
- shower
FRANKFURT
Name of the Room: Air France Lounge
Location: Terminal 2, Level 2, after security checkpoint between gate D26 and D27.
Openning hours: from 05:30 hrs and 21:00 hrs.
Aditional Information: Non-Smoking Room.
MUNICH
Name of the Room: Air France/KLM Lounge
Location: Terminal 1, módulo D, zona de embarques, mezzanine.
Openning hours: from 05:30 hrs to 21:00 hrs daily except Saturdays from 05:30 hrs to 20:00 hrs.
Additional Information: Non-smoking lounge
DUSSDELDORF
Lounge Name: Hugo Junkers
Location: Level 2 in Pier B, Schengen Zone.
Opening Hours: Daily 5:15 a.m. - 9:00 p.m.
- air conditioning
- Press
- alcoholic beverage
- non alcoholic beverages
- Access for disabled persons
- TV
- Wifi
- Internet
AMSTERDAM - AEROPUERTO DE AMSTERDAM
Name of the Room: KLM CROWN LOUNGES
Location: After passing the security checkpoint, turn right and follow the signs for "Gate D59-87".
Openning hours: from 04h45 to 21h00 hrs daily.
Additional Information: Non-smoking lounge
- air conditioning
- press
- alcoholic beverages
- non alcoholic beverages
- wifi
- access for disabled persons
- TV
- snacks
- shower
- air conditioning
- press
- alcoholic beverages
- non alcoholic beverages
- wifi
- access for disabled persons
- snacks
- TV
- phone
- flight information
MILÁN - MALPENSA AIRPORT
Name of the Room: MONTEVERDI ROOM
Location: Terminal 1, boarding zone. Exit A.
Openning hours: from 06:00 - 21:30 daily.
Aditional Information: Free admission for children under 2 years old. Non-smoking room. Appropriate clothing. Shower kit for 10€ + VAT
VENICE- MARCO POLO INTERNATIONAL AIRPORT
Name of the Room: CASA ITALIANA VENECIA
Location: first floor after security check in the departure area
Openning hours: from 04:30 hrs to 20:30 hrs daily
- air conditioning
- press
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- TV
- Phone
- flight information
- conference hall
- access for disabled persons
- fax
- shower
- snacks
LIMA
JORGE CHÁVEZ AIRPORT
Name of the room: SUMAQ
Location: Boarding area, after security check, pass Gate 17, and turn left, walk 20 meters down the hall to the entrance of the hall, located on the left side.
Openning hours: 24 hours.
Additional Information: Maximum 4 hours stay, isolated smoking area.
- air conditioning
- press
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- TV
- phone
- flight information
- access for disabled persons
- fax
- shower
- snacks
LISBON
Name of the Room: BLUE LOUNGE
Location: Lisbon International Airport. Terminal 1. After the security control area, continue through the international area of the 5th floor. Pass the Harrods bar and go through the check-in counters to the left in the direction of gates 7-13.
Openning hours: from 06:00 hrs to 23:00hrs daily, subject to change
Additional Information: Children under 12 years of age are admitted to the room accompanied by an adult. WI-FI access, telephone and fax calls are subject to payment. Conference facilities must be booked in advance at + 35 121 84 13 96. Non-smoking room.
- air conditioning
- Press
- alcoholic beverage
- non alcoholic beverages
- flight information
- phone
- Snacks
- Access for disabled persons
- TV
- Wifi
- Internet
- Fax
SAN JUAN DE PUERTO RICO
Name of the Room: Global Lounge
Location: Luis Muñoz Marín International Airport. Terminal C entrance, third floor.
Openning hours: From 4:30 - 20:00 every day.
Additional Information: Our service is offered on an all-inclusive basis. They have a special room for children and a rest area (with planetarium).
- air conditioning
- Press
- alcoholic beverage
- non alcoholic beverages
- Snacks
- Internet
LONDON
GATWICK AIRPORT TERMINAL SOUTH
Name of the Room: No. 1 TRAVELLER LOUNGE
Location: South Terminal, restricted access area after the security zone, on the mezzanine by Frankie & Benny´s.
Openning hours: from 04:00 – 22:00 daily
Additional Information: Non-smoking room.
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air conditioning
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press and magazines
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alcoholic beverages
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non alcoholic beverages
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Fax
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flight information
- phone
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Snacks
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Access for disabled persons
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Wifi
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Internet
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air conditioning
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press and magazines
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alcoholic beverages
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non alcoholic beverages
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flight information
- phone
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Snacks
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Access for disabled persons
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Wifi
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Internet
NEW YORK
Name of the Room: Wingtips Lounge
Localización: Terminal 4, the hall is located after the security checkpoint, there turn right and walk until you find the hall on your left.
Opening hours: 24 hs.
Additional information: Non-Smoking Room. They have printer and scanner service.
MIAMI
Name of the Room: Club América Lounge
Localización: Central Terminal. Module F. Level 3. After security check.
Opening hours: from 7.30 hs to 22.00 hs daily.
Additional information: free admission for children under 2 years of age accompanied by an adult.
- Press
- air conditioning
- alcoholic beverages
- non alcoholic beverages
- internet
- wifi
- conference hall
- flight information
- phone
- fax
- shower
- snacks
MONTEVIDEO
CARRASCO INTERNATIONAL AIRPORT
Name of the Room: Aeropuertos VIP Club
Location: East boarding area. After the security check, the migration check and the duty free check.
Openning hours: From one hour before the first flight until boarding on the last flight of the day.
Other information: Non-smoking room
- Press
- alcoholic beverage
- non alcoholic beverages
- flight information
- phone
- Snacks
- TV
- Wifi
- Internet
CARACAS
MAIQUETIA SIMÓN BOLÍVAR AIRPORT
Name of the Room: CLUB PREMIER
Location: Maiquetia Simón Bolívar International Airport, next to boarding gate number 12, International Boarding area.
Openning hours: from 05:00 hrs to 22:00 hrs daily.
Additional Information: The room has a smoking area, only local calls are allowed from the room telephone -Venezuela).
Exclusive check-in desks
Our exclusive Business check-in desks, identified by their Air Europa Business logos, provide faster check in.
More baggage
Air Europa Business passengers may check-in heavier luggage with no supplements and carry more hand luggage.
Priority baggage unloading
Your luggage is ready in the shortest possible time to avoid delays when you arrive at your destination airport.
SkyPriority
SkyPriority services offer exclusive benefits and special treatment to SkyTeam alliance passengers.
SkyPriority speeds up check-in, boarding and baggage reclaim. Air Europa Business passenger may enjoy all of these advantages:
- Priority service on check-in.
- Priority at airport sales offices.
- Priority at transit desks.
- Priority boarding.
- Priority baggage handling.
- Priority at security and immigration checks at some airports.
SkyPriority is a group of priority airport services for Elite Plus, First and Business class passengers. The project has been developed to ensure common service standards for priority airport services across the alliance.
What is SkyPriority?
SkyPriority offers a range of specialized airport services to selected customers, including priority check-in, baggage drop-off and boarding – making travelling with our extensive alliance easier, quicker and more convenient.
Why are SkyTeam members offering us SkyPriority?
SkyTeam is dedicated to offering its passengers the best products and services possible.
Member companies are working ever more closely together to improve the travel experience of our passengers.
SkyPriority is just one part of our ongoing efforts to improve our passenger experience. We are making the airport experience more consistent, making travel faster and more convenient for our customers.
What priority services are offered?
- Priority check-in.
- Priority baggage drop-off.
- Priority at airport sales offices.
- Priority at transit desks.
- Priority at security checks, where available.
- Priority at immigration checks, where available.
- Priority boarding.
- Priority baggage handling.
Who is entitled to SkyPriority?
SkyTeam Elite Plus members and passengers holding First and Business class tickets are entitled to take advantage of SkyPriority.
How will passengers know they are entitled to enjoy SkyPriority? Will they receive a special card by mail?
SkyTeam companies will inform their customers directly that they are entitled to SkyPriority. A SkyPriority sign will be printed at the top of the passenger's boarding card.
Is SkyPriority available everywhere?
Yes, SkyPriority is available wherever SkyTeam member airlines fly. However, not every benefit is available at every airport (eg. SkyPriority Security/Immigration), with gradual implementation taking place during 2012/2013.
Does SkyPriority apply to all SkyTeam carriers, including regional and affiliate companies?
SkyPriority applies to all flights operated by SkyTeam carriers. It includes regional companies and SkyTeam affiliates flying under a SkyTeam company code, such as KLM Cityhopper or Delta Connection.
Are SkyPriority services available to customers of other airlines (code-share partners)?
SkyPriority is offered to SkyTeam customers on flights operated by SkyTeam. In the case of a code share with a partner that is not a SkyTeam member, SkyPriority will be offered by the SkyTeam member. For example: KL/MH. Flight operated by KL = yes. Flight operated by MH = no.
Are companions entitled to SkyPriority?
No. However, airport staff may decide to offer these benefits at their discretion.
Can customers buy SkyPriority?
No, SkyPriority services are not for sale. SkyPriority is a special service only available to customers with First and Business Class tickets and SkyTeam Elite members, in addition to cabin services.
Is SkyPriority available at all airports?
Over time, it will be. SkyPriority will gradually be implemented in more than 800 airports starting in March 2012, reaching 1,000 airports in 2013. The benefits available will depend on the airports.
Where can I experience the benefits of SkyPriority first?
SkyPriority will be implemented first in major airports and hubs. Some of the first SkyPriority airports include: Amsterdam, Atlanta, Guangzhou, Nairobi, Paris, Rome, Shanghai and Taipei.
Which airlines will be first?
Examples: Delta, Air France, KLM, Kenya Airways, China Airlines, Czech Airlines, China Eastern, Korean Air and Vietnam Airline.
When will SkyPriority be fully implemented?
In early 2013.
How will the project be implemented?
It will be implemented in stages. Members will develop the project over several months, including airport signage, and internal communication with employees and external communication with customers.
Do customers need to do anything different when they arrive at the airport (eg. check in at a different desk)?
No. However customers will see signs for the priority service areas, speeding up the process at various points in airports worldwide. Signage concepts will be implemented uniformly by all of the airlines.
What will change at airports?
Customers will begin to recognize the clear signs at SkyTeam airports worldwide. Similarly, it will be easier for employees to recognize the most important customers and offer them priority services.
Do SkyPriority customers receive their baggage first on arrival at their destination?
Our intention is for SkyPriority services to be available worldwide. However, this is not technically possible at all airports used by SkyTeam at present. As implementation continues in 2013, our customers will be able to enjoy these benefits at more and more destinations.
Why are SkyTeam members investing in SkyPriority?
SkyPriority recognizes its best customers quickly and easily wherever SkyTeam flights take them. While many of these advantages already exist, we focused our efforts in 2012 on improving each service to create a better and simpler travel experience.
How many customers will benefit from SkyPriority worldwide?
Approximately 5% of SkyTeam customers; in other words, around 24 million customers worldwide.
How much are SkyTeam and its partners investing in SkyPriority?
The central SkyTeam budget is around €1.5 million
The combined budget of all the members is around €7 million.
How much are members investing individually?
Ask the members.
What results are expected?
Customers will experience a simple, standardized priority product, making it easier and quicker to get through the airport because of the Alliance.
Why is SkyPriority limited to services in airports?
This is just the beginning; all of the advantages of SkyPriority will expand in future phases.
Special questions for Elite clients
It seems that SkyTeam SkyPriority is paying less attention to its Elite customers. Will they enjoy fewer services?
As set out on SkyTeam.com and the websites of each of the participating companies, Elite advantages are unchanged and Elite customers will enjoy the same services as always. It should be remembered that:
All Elite advantages will continue as before, they have not been reduced.
Other Elite advantages offered by SkyTeam member airlines will also continue.
SkyPriority services have been created to reinforce our commitment to our most important customers: Elite Plus, First and Business class.
SkyPriority is a series of improved services that can be enjoyed by Elite customers at specific times during their journey. Although their current Elite status does not allow automatic access to the new SkyPriority services, these services will be available if they upgrade or purchase a First or Business Class ticket. SkyPriority benefits will enhance Elite benefits.
Elite Plus customers can enjoy SkyPriority services regardless of the class in which they fly.
Elite customers may feel less important, as the SkyPriority sign will no longer appear on their boarding card. This may lead them to ask what the point of Elite SkyTeam status is.
All member companies value their Elite customers and will continue providing them with priority benefits. SkyTeam Elite members have worldwide access to:
- Extra baggage allowance
- Priority check-in
- Seat preferences
- Priority boarding
- Priority on stand-by booking lists
- Priority standby at the airport
- Qualification for Elite Miles.
- These services remain unchanged. And all Elite customers travelling in Business or First Class are entitled to SkyPriority.
Is priority boarding for Elite members disappearing?
- All customers who are entitled to priority boarding, including SkyTeam Elite and Elite Plus, can board through the SkyPriority gate.
- SkyPriority passengers will be called to board first, followed immediately by Elite members, through the SkyPriority gate.
- Elite members do not have to use the general boarding gate, and will continue to board before Economy Class and other passengers.
Sky Priority services are not available at all airports.
At Home
Our Club Business experience starts as you book your flight. We offer personalised assistance and significant advantages when you book your flight.
- 24h telephone line. +34 911 360 350
- An exclusive phone line for Club Business passengers. Available for any question at any time of day.
Pre-booking
Window or aisle? Business Club customers can choose their seat up to 48 hours before their flights and pre-book by phone, web or at Air Europa sales offices.
VIP assistance insurance
- Passengers with Full J Class tickets have the option of free travel insurance covering:
- Medical assistance and repatriation
- Assistance for children and people with limited mobility
- Assistance with baggage incidents
- Reimbursement for delays
- 24 hour travel assistance
- Request this insurance by calling +34 911 360 350 or at authorized agencies. The insurance comes into effect on the plane.
- This insurance only applies to long-haul bookings.
We offer free assistance insurance for Air Europa passengers with full 'J' class tickets, covering the following. This insurance only applies to long-haul flights.
Medical assistance and repatriation
- Medical expenses incurred while travelling in the country of residence and/or nationality of the insured passenger (excluding medical costs under €30): €1,000
- Medical expenses while travelling outside the country of residence and/or nationality of the insured passenger (excluding medical costs under €30): €20,000
- Repatriation or medical transport of sick or injured passengers: Unlimited
- Repatriation or transfer of deceased: Unlimited
- Additional subsistence expenses for the companion of the insured passenger repatriated (maximum 10 days): €60 per day
Unlimited accompaniment of children and people with disabilities
- Travel for companion for hospitalization of the insured passenger for more than 5 days, provided they were travelling alone: Unlimited
- Hotel expenses for companion for hospitalization abroad of the insured passenger for more than 5 days, up to 10 days: €60 per day
- Early return due to death of spouse, parents, children or siblings: Unlimited
- Communication of urgent messages relating to policy coverage: Included
Baggage
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Assistance in locating checked baggage that is delayed or lost by the public transport company
- Loss or damage to checked baggage on public transport or theft outside transport system. Maximum compensation €350
- Purchase of essential items if delivery of checked baggage takes more than 24 hours, only on outbound journey: €100
The following will be required for any luggage claim:
a) In case of delay, loss or damage by a public transport provider, presentation of the claim submitted to the carrier.
b) In the case of theft, the report filed with the competent authorities in the place of the offence.
Delays
- Reimbursement of expenses incurred in the event of departure being delayed by more than 6 hours. Maximum €60
- Reimbursement of expenses incurred in the event of a delay of more than 6 hours due to overbooking. Limit €60
- Proof of the delay issued by the transport company that caused it is required for all of these claims. This compensation is not cumulative or complementary: when the first cause for compensation arises, the others are eliminated if they have the same cause.24-hour travel assistance
24 hour helpline, 365 days a year (reverse charge calls may be requested)
- The 24 hour helpline must be contacted first for medical-repatriation assistance cover:
- From Spain: 902 888 984
- From abroad: + 34 91 788 59 34
To receive this service
This service can be requested on 902 401 502 or through your travel agency. The insurance comes into effect when you take the first flight.