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Air Europa SUMA

These programmes thank passengers for putting their trust in us. Whether they travel frequently or this is their first time, everyone can enjoy discounts on future journeys and other services

What is Air Europa SUMA?

Air Europa SUMA is the way in which we at Air Europa can say... Thank you for your trust! That is why we have created a new loyalty programme in order to improve your experience with us. It is a programme full of details and excitement.

 

Imagine that one day you decide to disconnect from everything to have some time for yourself. Imagine that you decide to go on a trip and you take an Air Europa flight to one of our more than 50 destinations. Imagine that the hotel where you have chosen to stay is far from the lights because you want to rest properly. You need to rent a car... or better, a classy car, since you’re going to drive a long way. And of course, you’re going to need to refuel. Relax, you’ll find a petrol station along the way. Everything has been thought out.

 

Now imagine that you have paid for all this with your Miles... Well that’s Air Europa SUMA, you can stop imagining.

 

Shall we go on? Because Air Europa SUMA is much more than that...

  • Air Europa SUMA is generosity. For each Air Europa flight you take, Air Europa SUMA will reward you with 2 miles (1) for each €1 you have paid for your ticket. You can also earn Miles on flights taken with SkyTeam Alliance airlines. In this case, you will earn your Miles based on the distance flown. You can also earn Miles by buying products or services from our partners.
     
  • Air Europa SUMA is quality. At Air Europa we want you to enjoy the best products and services. That is why we have joined forces with the most prestigious partners with whom you can earn or redeem SUMA Miles:

CEPSA

EUROPCAR

NH HOTELS

HALCÓN VIAJES

BE LIVE HOTELS

AMAZON

*See this link for the partners with which you can earn and/or redeem SUMA Miles.

  • Air Europa SUMA is ease. You can use your Miles or receive answers to your questions about the programme through the Air Europa website, the APP or through our Call Centre on 911 360 200.
     
  • Air Europa SUMA is comfort. When you sign up with Air Europa SUMA, you can enter all your information as well as your regular travelling companions, so that each time you make a booking with us the appropriate fields will appear automatically filled in. Forget about having to type them in for each new booking!
    • This way, you'll save time in the purchasing process and never need to remember and enter the number of your Air Europa SUMA card.
  • Air Eurpa SUMA offers advantages. Redeeming Miles for an Air Europa ticket is not subject to any limits on class, fares or dates. If there is an empty seat... Use your Miles and book it!
    • With Air Europa every detail counts and every flight... ADDS UP!

(1) Applicable only on the published fare and fuel surcharge, excluding taxes and other charges such as management fees.

How to earn Miles

HOW TO EARN MILES

  • Air Europa SUMA Miles can be earned on flights bought from Air Europa, Sky Team alliance airlines or other airline partners. You can also earn Miles by buying products or services from any of Our Partners.

Remember that SUMA Miles are earned by the customer who flies, regardless of who bought the ticket.

Below is a conversion table showing Miles earned for every Euro spent on airfare.

AIR EUROPA FLIGHTS:

  • Flights operated by Air Europa or by our partners:

For each Euro spent on Air Europa operated flights, you can earn the following Miles:

  • Short and medium haul flights (all Europe):

Economy class: 1€ = 5 Base Miles

Business class: 1€ = 5 Base Miles + 3 Business Bonus

  • Long haul flights (intercontinental flights):

Economy class: 1€ = 6 Base Miles

Business class: 1€ = 6 Base Miles + 3 Business Bonus

FLIGHT DISTANCE

CLASS

BASE MILES

BUSINESS BONUS

 

TOTAL MILES EARNED PER LEVEL*

 

SUMA

SILVER BONUS

GOLD BONUS

PLATINUM BONUS

Short and medium haul

Economy

5

N/A

5

+50%

+75%

+100%

Short and medium haul

Business

5

3

8

Long haul

Economy

6

N/A

6

Long haul

Business

6

3

9

* The SUMA Bonus for each level is applied to the Base Miles

The SUMA Bonus for each level is applied to the Base Miles.* The SUMA Bonus for each level is applied to the Base Miles

  • The resulting figure is rounded up.
  • In cases in which the purchase is made in a different currency, Miles are allocated using the Euro or its par value on the transaction date. For purchased made in Dollars or Pounds Sterlines, applies the same rations than in Euros.  
  • Applicable only to the published rate and the fuel charge, excluding fees and other charges such as management fees.

FLIGHTS ON SUMA PARTNER AIRLINES:

  • Earning Miles on flights run by our airline partners:

Miles are earned based on the distance in Miles between the points of departure and destination. The percentage of Miles we record on your Air Europa SUMA account will depend on the travel class in which your fare is booked. See here the partner airline

  • Silver, Gold and Platinum customers of Air Europa SUMA earn the SUMA Miles corresponding to their flight, plus 50%, 75% or 100% tier bonus, respectively, on top of the Miles earned on their fare.

 TYPES OF MILES

  • SUMA Miles: these are the ones you get for buying flights with Air Europa or any of the SkyTeam alliance airlines or other airline partners. These are also the ones that you can earn by buying products or services from our partners.
    All the Miles you collect in your Air Europa SUMA account can be redeemed for airline tickets or other products and services from the Air Europa SUMA programme.
     

Level Miles: these are the ones that allow you to climb levels to reach the Silver, Gold or Platinum categories. They are accumulated for the period of 12 consecutive months. If, during this time, you pass the number of Miles required for promotion to the next Air Europa SUMA category, you will automatically be promoted to the new level. Toward earning Level Miles, Base Miles and Business Bonus applies.

Bear in mind that this Level Miles category can only be earned by purchasing Air Europa flights or Sky Team alliance air fares.

Redeeming Miles

ENJOY YOUR AIR EUROPA SUMA MILES

 

The AIR EUROPA SUMA programme provides you with two alternatives for redeeming your SUMA Miles on Air Europa flights:

1. Redeem Miles with exclusive Air Europa SUMA fare

  • Prices in SUMA Miles for flights in economy and Business class, between the indicated departure and destination points.
  • Exclusive fares for AIR EUROPA SUMA customers, based on the availability in the travel class selected for the redemption or cashing in of SUMA Miles.
  • Booking and issuing tickets and redeeming Miles at the same time.
  • Flights operated by Air Europa.
  • Simultaneous booking and redemption.
  • Non-refundable tickets.
  • Date and time changes are allowed until 48 hours before the flight time. Administration cost per change: € 20. Changes can be made to the time and date of travel only, but not to the person travelling. Children under 2 years of age have a discount of 75%.
  • 75% discount for children under the age of 2.
  • Fuel surcharge: included.
  • Airport taxes: not included.

 

Here we lay out the Air Europa SUMA Miles that you need to redeem for your journey. The categories are broken down as follows, based on the Miles flown:

 

DISTANCE LEVEL

DISTANCE IN MILES FLOWN

Nº MILES IN ECONOMY CLASS

Nº MILES IN BUSINESS CLASS

From

To

Inter Balearic and

Canary routes

Inter Balearic and Canary routes

3.000

6.000

Level 1

0

600

4.750

9.500

Level 2

601

1.000

8.000

16.000

Level 3

1.001

1.750

14.000

28.000

Level 4

1.751

2.500

15.000

30.000

Level 5

2.501

5.000

25.500

51.000

Level 6

+ 5.001

 

32.000

64.000

Access our offers here 

How do I manage my booking with the Air Europa SUMA - Payment in Miles exclusive fare?

To book with the exclusive fares of AIR EUROPA SUMA - PAYMENT IN MILES, you need to call the Air Europa SUMA Customer Service Line: +34 911 360 200.

 

FIND OUT ABOUT YOUR FLIGHT in the followins distance levels:

2. REDEEM MILES ON ALL AVAILABLE AIR EUROPA FARES

 

If a SUMA customer wants to use any other offer or fare on Air Europa flights, s/he can use SUMA Miles as another payment method during the booking process. To redeem your SUMA Miles with Air Europa, you need to bear in mind the following:

 

  • In order to redeem SUMA Miles for Air Europa flights, you need a minimum balance of 1,500 miles.
  • The exchange of Miles must be carried out by the Air Europa SUMA customer, either for him or herself or for a third party.
  • SUMA Miles can be redeemed for Air Europa flights, provided there are seats available. If there is a free seat, make the most of your miles and book it.
  • You can exchange Miles either for flights in economy class, or in Business.
  • When you redeem SUMA Miles to purchase a flight, product or service, you can pay entirely with your Miles or via a mixed payment, i.e. combining Miles and money.
  • To make the booking, you can visit the website www.aireuropa.com or by calling the Air Europa SUMA Customer Service Line: +34 911 360 200.

 

AIR EUROPA SUMA MILES CAN ALSO BE EXCHANGED FOR:

 

  • Air Europa flight tickets, operated by airlines form the SkyTeam alliance or other collaborating airlines.
  • Products and services of our non-air partners. In this case you need to contact our collaborators directly. You can check the redemption tables and the process to follow under the Our Partners section of the Air Europa website. 

 

Redeeming Miles for flights with Air Europe, or any other airline in the SkyTeam alliance, is a very simple process, which you can check in the 'Redeem Miles' section. You must log on through your SUMA account.

Our Promotions

  • At Air Europa we have suggested that you join the new Air Europa SUMA loyalty programme, because we want you to enjoy all its advantages. So to begin with, we would like to welcome you by giving you a gift of our favourite number in Miles... 787 Miles!
     
  • You must be wondering why we have chosen this number. For us, this is much more than a number. 787 means technology, sustainability, reliability, punctuality, comfort and entertainment... 787 is the new Boeing aeroplane that we have added to our fleet so your long-haul flight experience can be even better.
     
  • And while we’re at it, we would like to reward your long-haul flights with some extra Miles. In addition to the SUMA Miles you earn for the flight you have purchased, we will give you 50% extra for free!
     
  • But if you only fly short distances, don’t worry. We’re not going to fall short there either. Periodically, we will keep you informed about our promotions.
     
  • With Air Europa every detail counts and every flight... ADDS UP!

Redeem your Miles in our flights

10 MB FREE Wi-Fi

voucher_dic_eng (002).jpg
  • Promotion valid for december 2017 on Air Europa transoceanic flights.
  • Air Europa SUMA members will be given a 10 Mb Wi-Fi voucher on each flight. Air Europa SUMA members flying in business class will receive a 30 Mb voucher.
  • Wi-Fi vouchers received by Air Europa SUMA members can be used until 31 December, 2017.
  • The voucher does not have to be used up on the same flight when it is received.
  • The crew will personally hand the Wi-Fi voucher to Air Europa SUMA members, as identified on their tickets, when the plane reaches an altitude of 10,000 ft.

Our Cards

There are four levels of cards:

SUMA

SILVER

GOLD

PLATINUM

The Air Europa SUMA programme offers two card formats: virtual and physical.

  • The virtual card is available in the Air Europa APP from the very moment you sign up with the Air Europa SUMA programme. To access the APP as a Air Europa SUMA member you need to use the same username and password that gives you access to the SUMA area on the ​​Air Europa website.

    For greater convenience, you can add your Air Europa SUMA virtual card to the iOS
    Wallet (1) application on your smartphone or with applications compatible with PKPASS for Android.
     
  • If you prefer to have your Air Europa SUMA Card in a physical format, you need to apply through the Application for Physical Card section in the Air Europa SUMA area of ​​the Air Europa website or call us on 911 360 200 .You can also print it out from the Print Your Air Europa SUMA Card section.

(1) Wallet is owned by Apple Inc. ©)

The table below sets out the advantages and conditions of each of our Air Europa SUMA cards:

DESCRIPTION

SUMA

SILVER

GOLD

PLATINUM

Going up a level

Not applicable

18,000 Level Miles or 14 flights

32,000 Level Miles or 26 flights

60,000 Level Miles or 50 flights

Validity of level

Not applicable

12 months from the day the level is reached

12 months from the day the level is reached

12 months from the day the level is reached

Going down a level

Not applicable

To Air Europa SUMA

To Silver

To Gold

Validity/Expiry of SUMA Miles

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity, with no movements in the Air Europa SUMA account

After 18 months of inactivity

SUMA Miles Bonus

N/A

50%

75%

100%

Business Bonus ok ok ok ok

24 hr telephone service

ok

ok

ok

ok

Priority on waiting lists

ok

ok

ok

ok

Check-in at Business Class counter

-

ok

ok

ok

Priority boarding

-

ok

ok

ok

Priority baggage claim

-

ok

ok

ok

Extra baggage allowance (1)

-

1 piece

1 piece

1 piece

Free seat choice

-

ok

ok

ok

Fasttrack access

-

-

ok

ok

VIP lounge access (2)

-

-

ok

ok

Guaranteed seat (3)

-

-

ok

ok

Upgrade to Business (5/6) - - - ok

(1) 1 piece of 23 kg in Economy class / 1 piece of 32 kg in Business class

(2) On international flights or connecting to / from an international flight operated by Air Europa or any airline belonging to the SkyTeam Alliance. The entry of one companion included in the booking is allowed.

(3) Class Y and up to 24h before departure.

(4) Class Y and up to 24 hr before departure.

(5) On short and medium-distance flights, subject to seat availability, until confirmation at the boarding gate.

(6) Two upgrades on intercontinental flights throughout the year of validity of the Platinum card. Bonuses / upgrades can be requested up to 24 hours before flying, subject to seat availability, until confirmation at the boarding gate. Available from 1st December 2017.

 

UPGRADE TO BUSINESS CLASS

SUMA Platinum customers can enjoy exclusive upgrades to Business.

 

Upgrade_platinum_ENG_2.jpg

Our Partners

FAQ'S

AIR EUROPA SUMA PROGRAMME

How and when can I redeem SUMA miles for flights or products/services

Whenever you like. In the section ‘Redeem Miles’ on the Air Europa website or call us on 911 360 200 if calling from Spain. If calling from another country, consult here . You can redeem your SUMA Miles, paying 100% of your fare with your Miles as long as there is availability. You can also redeem your Miles on any flight purchased, discounting part of the cash purchase with Miles. In this option there are no limitations and Miles can be redeemed as long as there is a seat available for sale. You can also cash in Miles for products/services sold by Our partners as described on our website.

If you don't have enough Miles, you can combine Miles and cash to pay, provided the flight is operated by Air Europa and you are redeeming at least 1,500 Miles and the rest is in cash.

Air Europa SUMA CARD

Air Europa SUMA LEVELS

OPERATIONS WITH MILES

PERSONAL INFORMATION

NEW SYSTEM OF EARNING SUMA MILES

Air Europa SUMA Contacts

If you wish to contact us via phone select  your country from the dropdown below. Bear in mind the times shown are in the Spanish time zone time zone.