| Long-haul | LITE | STANDARD | FLEX | |
| BAGGAGE | Carry-on | 2 Pieces 1 Suitcase 10 kg 55x35x25 1 underseat bag |
2 Pieces 1 Suitcase 10 kg 55x35x25 1 underseat bag |
2 Pieces 1 Suitcase 10 kg 55x35x25 1 underseat bag |
| In hold - Included | -- | 1 Piece 23 kg 1 | 1 Piece 23 kg 2 | |
| In hold - Not included (Extra) | Extra | Extra | Extra | |
| SEATS | Standard Seats | Extra | Extra | Included |
| Preferred Seats | Extra | Extra | Included | |
| XL or Emergency Seats | Extra | Extra | Extra | |
| Full Flat Seats | -- | -- | -- | |
| FLEXIBILITY | First change | With penalty | With penalty | Without penalty |
| Subsequent changes* | Surcharge of €150, USD 175 + difference in price | Surcharge of €150, USD 175 + difference in price | No surcharge, only difference in price applies | |
| Cancellations* | -- | -- | Up to 15 days before flight departure: Cancellation allowed with penalty 150EUR/175USD 3 |
|
| MEALS | First Meal Service | Included | Included | Included |
| Second Meal Service | Extra | Extra | Extra | |
| ENTERTAINMENT | Infotainment System | Included | Included | Included |
| Streaming | -- | -- | -- | |
| Wi-Fi | Extra | Extra | Extra | |
| VIP SERVICES | Priority Boarding | Extra | Extra | Extra |
| Vip Lounge | -- | -- | -- | |
| Fast Track | -- | -- | -- | |
Surcharges, penalties and services in currencies other than EUR, USD, GBP and CHF are calculated at the applicable exchange rate in USD.
1 Flights Bolivia and Venezuela: 2 Pieces of 23 kg.
2 Flights Bolivia and Venezuela: 2 Pieces of 23 kg.
3 Non-refundable from 15 days before flight departure, or once the trip has started.
| Short and Medium Haul | LITE | STANDARD | FLEX | |
| BAGGAGE | Carry-on | 2 Pieces 1 Suitcase 10 kg 55x35x25 1 underseat bag |
2 Pieces 1 Suitcase 10 kg 55x35x25 1 underseat bag |
2 Pieces 1 Suitcase 10 kg 55x35x25 1 underseat bag |
| In hold - Included | -- | 1 Piece 23 kg | 1 Piece 23 kg | |
| In hold - Not included (Extra) | Extra | Extra | Extra | |
| SEATS | Standard Seats | Extra | Extra | Included |
| Preferred Seats | Extra | Extra | Included | |
| XL or Emergency Seats | Extra | Extra | Extra | |
| Full Flat Seats | -- | -- | -- | |
| FLEXIBILITY | First change | With penalty | With penalty | Without penalty |
| Subsequent changes* | Surcharge €60, USD + difference in price 1 | Surcharge €45, USD + difference in price 2 | No surcharge, only difference in price applies | |
| Cancellations* | -- 3 | -- 4 | Refund of 100% minus penalty of €30, USD, GBP, CHF | |
| MEALS | First Meal Service | -- | -- | -- |
| Second Meal Service | -- | -- | -- | |
| ENTERTAINMENT | Infotainment System | -- | -- | -- |
| Streaming | Included | Included | Included | |
| Wi-Fi | -- | -- | -- | |
| VIP SERVICES | Priority Boarding | Extra | Extra | Extra |
| Vip Lounge | -- | -- | -- | |
| Fast Track | -- | -- | -- | |
1 Flights to/from: TLV up to 100 EUR/USD + difference in price.
2 Flights to/from: TLV up to EUR 75/USD + rate difference.
3 Flights to/from: TLV 100 EUR/USD.
4 Flights to/from: TLV 100 EUR/USD.
| Long-haul1 | STANDARD | FLEX | |
| BAGGAGE | Carry-on | 1 10 kg suitcase 55x35x25 1 underseat bag |
1 10 kg suitcase 55x35x25 1 underseat bag |
| In hold - Included | 1 23 kg piece | 1 23 kg piece | |
| In hold - Not included (Extra) | Extra | Extra | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Premium Seats | Included | Included | |
| FLEXIBILITY | First change | With penalty | No surcharge, only difference in price applies |
| Following changes | With penalty | No surcharge, only difference in price applies | |
| Cancellations* | Not allowed | Up to 15 days before departure: Cancellation permitted with a penalty EUR 150/USD 175 3 |
|
| No show* | Not allowed | Not allowed | |
| MEALS | First Meal Service | Included | Included |
| Second Meal Service | Included | Included | |
| ENTERTAINMENT | Infotainment System | -- | -- |
| Streaming | -- | -- | |
| Wi-Fi | -- | -- | |
| VIP SERVICES | Priority Boarding | Included | Included |
| Vip Lounge | -- | -- | |
| Fast Track | -- | -- | |
1 Flights departing from/arriving to Madrid to/from Caracas, Cancun, San Pedro Sula, Santa Cruz de la Sierra, Punta Cana, Havana, and Salvador da Bahia.
| Long-haul | STANDARD (d/i/o CLASS) |
FLEX (j/c/d/i/o CLASS) |
|
| BAGGAGE | Carry-on | 3 Pieces 2 Suitcases 55x35x25 (14kg combined) 1 underseat bag |
3 Pieces 2 Suitcases 55x35x25 (14kg combined) 1 underseat bag |
| In hold - Included | 2 Pieces 23 kg | 2 Pieces 23 kg | |
| In hold - Not included (Extra) | Extra | Extra | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Full Flat Seats | Included | Included | |
| FLEXIBILITY | First change | With penalty | Without penalty |
| Subsequent changes | Surcharge of €175 / USD 200 | Free of charge | |
| Cancellations* | Not allowed | Free of charge before the start of the trip 1 | |
| No show* | Not allowed | Not allowed 2 | |
| MEALS | First Meal Service | Included | Included |
| Second Meal Service | Included | Included | |
| ENTERTAINMENT | Infotainment System | Included | Included |
| Streaming | -- | -- | |
| Wi-Fi | 10 MB Free | 10 MB Free | |
| VIP SERVICES | Priority Boarding | Included | Included |
| Vip Lounge | Included | Included | |
| Fast Track | Included | Included | |
1 Free cancellation in J/C classes.
2 No show allowed in J/C classes.
| Short and Medium Haul | STANDARD (d/i/o class) |
FLEX (j/c/d/i/o class) |
|
| BAGGAGE | Carry-on | 3 Pieces 2 Suitcases 55x35x25 (14kg combined) 1 underseat bag |
3 Pieces 2 Suitcases 55x35x25 (14 kg combined) 1 underseat bag |
| In hold - Included | 2 Pieces 23 kg | 2 Pieces 23 kg | |
| In hold - Not included (Extra) | Extra | Extra | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Full Flat Seats | -- | -- | |
| FLEXIBILITY | First change | With penalty | Without penalty |
| Subsequent changes | Surcharge 60 EUR/USD and 75 EUR/USD route TLV | Free of charge | |
| Cancellations* | Not allowed | Free of charge before the start of the trip 1 | |
| No show* | Not allowed | Not allowed 2 | |
| MEALS | First Meal Service | -- | -- |
| Second Meal Service | -- | -- | |
| ENTERTAINMENT | Infotainment System | -- | -- |
| Streaming | Included | Included | |
| Wi-Fi | -- | -- | |
| VIP SERVICES | Priority Boarding | Included | Included |
| Vip Lounge | Included | Included | |
| Fast Track | Included | Included | |
1 Free cancellation in J/C classes.
2 J/C no show is allowed.
