| Long-haul | LITE | STANDARD | FLEX | PLUS (Brazil) | |
| BAGGAGE | Carry-on | 1 Piece 10 kg | 1 Piece 10 kg | 1 Piece 10 kg | 1 Piece 10 kg |
| In hold - Included | -- | 1 Piece 23 kg 1 | 1 Piece 23 kg 2 | 2 Pieces 23 kg | |
| In hold - Not included (Extra) | Extra | Extra | Extra | Extra | |
| SEATS | Standard Seats | Extra | Extra | Included | Extra |
| Preferred Seats | Extra | Extra | Included | Extra | |
| XL or Emergency Seats | Extra | Extra | Extra | Extra | |
| Full Flat Seats | -- | -- | -- | -- | |
| FLEXIBILITY | First change | No surcharge, only difference in price applies. Up to 7 days before departure 3 | No surcharge, only difference in price applies. Up to 7 days before departure 3 | No surcharge, only difference in price applies | No surcharge, only difference in price applies. Up to 7 days before departure 3 |
| Subsequent changes* | Surcharge of €150, USD 175 + difference in price | Surcharge of €150, USD 175 + difference in price | No surcharge, only difference in price applies | Surcharge of €150, USD 175 + difference in price | |
| Cancellations* | -- | -- | Refund of 100% minus penalty of €30, USD4 | -- | |
| MEALS | First Meal Service | Included | Included | Included | Included |
| Second Meal Service | Extra | Extra | Extra | Extra | |
| ENTERTAINMENT | Infotainment System | Included | Included | Included | Included |
| Streaming | -- | -- | -- | -- | |
| Wi-Fi | Extra | Extra | Extra | Extra | |
| VIP SERVICES | Priority Boarding | Extra | Extra | Extra | Extra |
| Vip Lounge | -- | -- | -- | -- | |
| Fast Track | -- | -- | -- | -- | |
Surcharges, penalties and services in currencies other than EUR, USD, GBP and CHF are calculated at the applicable exchange rate in USD.
1 Flights Bolivia and Venezuela: 2 Pieces of 23 kg.
2 Flights Bolivia and Venezuela: 2 Pieces of 23 kg.
3 You can request a change or voucher within seven days for these reasons: if your flight is to an area with mobility restrictions, if you test positive for the coronavirus or if you have to quarantine. In the last two cases, you have to submit proof.
4 Processing expenses apply depending on the market of purchase on our website.
| Short and Medium Haul | LITE | STANDARD | FLEX | |
| BAGGAGE | Carry-on | 1 Piece 10 kg | 1 Piece 10 kg | 1 Piece 10 kg |
| In hold - Included | -- | 1 Piece 23 kg | 1 Piece 23 kg | |
| In hold - Not included (Extra) | Extra | Extra | Extra | |
| SEATS | Standard Seats | Extra | Extra | Included |
| Preferred Seats | Extra | Extra | Included | |
| XL or Emergency Seats | Extra | Extra | Extra | |
| Full Flat Seats | -- | -- | -- | |
| FLEXIBILITY | First change | No surcharge, only difference in price applies. Up to 7 days before departure 5 | No surcharge, only difference in price applies. Up to 7 days before departure 5 | No surcharge, only difference in price applies |
| Subsequent changes* | Surcharge €60, USD + difference in price 1 | Surcharge €45, USD + difference in price 2 | No surcharge, only difference in price applies | |
| Cancellations* | -- 3 | -- 4 | Refund of 100% minus penalty of €30, USD, GBP, CHF | |
| MEALS | First Meal Service | -- | -- | -- |
| Second Meal Service | -- | -- | -- | |
| ENTERTAINMENT | Infotainment System | -- | -- | -- |
| Streaming | Included | Included | Included | |
| Wi-Fi | -- | -- | -- | |
| VIP SERVICES | Priority Boarding | Extra | Extra | Extra |
| Vip Lounge | -- | -- | -- | |
| Fast Track | -- | -- | -- | |
1 Flights to/from: TLV up to 100 EUR/USD + difference in price.
2 Flights to/from: TLV up to EUR 75/USD + rate difference.
3 Flights to/from: TLV 100 EUR/USD.
4 Flights to/from: TLV 100 EUR/USD.
5 You can request a change or voucher within seven days for these reasons: if your flight is to an area with mobility restrictions, if you test positive for the coronavirus or if you have to quarantine. In the last two cases, you have to submit proof.
| Long-haul | STANDARD (d/i/o CLASS) |
FLEX (j/c/d/i/o CLASS) |
|
| BAGGAGE | Carry-on | 2 Pieces 18 kg | 2 Pieces 18 kg |
| In hold - Included | 2 Pieces 23 kg | 2 Pieces 23 kg | |
| In hold - Not included (Extra) | Extra | Extra | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Full Flat Seats | Included | Included | |
| FLEXIBILITY | First change | Free of charge before the start of the trip 1 | Free of charge before the start of the trip 1 |
| Subsequent changes | Surcharge of €175 / USD 200 | Free of charge | |
| Cancellations* | Not allowed | Free of charge before the start of the trip 2 | |
| No show* | Not allowed | Not allowed 3 | |
| MEALS | First Meal Service | Included | Included |
| Second Meal Service | Included | Included | |
| ENTERTAINMENT | Infotainment System | Included | Included |
| Streaming | -- | -- | |
| Wi-Fi | 10 MB Free | 10 MB Free | |
| VIP SERVICES | Priority Boarding | Included | Included |
| Vip Lounge | Included | Included | |
| Fast Track | Included | Included | |
1 You may request your change or voucher within these seven days, for the following reasons: if your flight is affected to fly to or from an area with mobility restrictions, if you test positive for coronavirus or if you have to stay in quarantine. In the last two cases, you must present proof of your status.
2 Free cancellation in J/C classes.
3 No show allowed in J/C classes.
| Short and Medium Haul | STANDARD (d/i/o class) |
FLEX (j/c/d/i/o class) |
|
| BAGGAGE | Carry-on | 1 Piece 14 kg | 1 Piece 14 kg |
| In hold - Included | 2 Pieces 23 kg | 2 Pieces 23 kg | |
| In hold - Not included (Extra) | Extra | Extra | |
| SEATS | Standard Seats | -- | -- |
| Preferred Seats | -- | -- | |
| XL or Emergency Seats | -- | -- | |
| Full Flat Seats | -- | -- | |
| FLEXIBILITY | First change | Free of charge before the start of the trip | Free of charge before the start of the trip 1 |
| Subsequent changes | Surcharge 60 EUR/USD and 75 EUR/USD route TLV | Free of charge | |
| Cancellations* | Not allowed | Free of charge before the start of the trip 1 | |
| No show* | Not allowed | Not allowed 2 | |
| MEALS | First Meal Service | -- | -- |
| Second Meal Service | -- | -- | |
| ENTERTAINMENT | Infotainment System | -- | -- |
| Streaming | Included | Included | |
| Wi-Fi | -- | -- | |
| VIP SERVICES | Priority Boarding | Included | Included |
| Vip Lounge | Included | Included | |
| Fast Track | Included | Included | |
1 Free cancellation in J/C classes.
2 J/C no show is allowed.
