1. Online agility and flexibility
The company is offering unprecedented flexibility to its travelers. On purchases made from March 1, with at least 7 days remaining until the departure of your flight, it will be allowed to change the date without applying a penalty for change and paying only the difference in fare if the original fare is not available.
It’s recommended that our customers use our online channels so that they can manage everything related to their travel. Passengers can do this on our website aireuropa.com website or our mobile app.
2. Before going to the airport
Please ensure you have no Covid-19 symptoms before you go to the airport to begin your trip. Passengers who have symptoms may be denied access at the airport or boarding.
It is important that you only go to the airport with the people you are going to travel, without other companions, due to possible restrictions of access to the terminal by the au-thorities.
We recommend that you arrive at the airport well in advance because due to the different security measures we are taking, the time until boarding may be longer than usual.
Check the entry requirements for your destination country as they may vary depending on where you are coming from.
3. Baggage check-in
We recommend that you check in your hand baggage, in order to make boarding and disembarkation faster and safer, thus ensuring that there is minimum contact with external objects inside the aircraft. This service is free of charge as it is part of Air Europa's security measures to prevent Covid 19.
4. VIP Lounges
The lounges are being adapted to comply with the security measures and the protocol advised by the authorities. To check availability and more details here.
5. Mandatory use of masks
Since 4 May 2020, and after its publication in the BOE, the use of masks that cover the nose and mouth is obligatory for passengers aged 6 and over. Only surgical or upper protection masks without an exhalation valve are permitted. We recommend checking the manufacturer's suggestions for making the corresponding changes. They must be worn from the moment of access to the airport terminal with the necessary spare parts to be protected throughout the flight until leaving the terminal building at the destination airport.
Those passengers who exceptionally and for severe lung disease with a predicted 55% forced vital capacity (FVC) threshold and a DLCO threshold of 40% or with a GAP index greater than 5 or mental or physical disabilities that do not allow the proper use of a face mask, must send an email, before 48 hours prior to the departure of the flight, attaching this medical certificate that accredits it and issued no later than 2 months before the date of the flight to firstname.lastname@example.org.
In order to be able to travel, you must have completed this procedure and present a negative certificate of a PCR test carried out within 48 hours prior to departure, in addition to the health tests and documentation required by the local authorities at your destination, at any Air Europa counter at the airport on the day of the flight.
Types of Premium Protective Masks:
EQUIVALENCES FOR FFP2 MASKS:
|NIOSH-42CFR84||N95, R95, P95|
|KMOEL - 2017-64||Korea 1st Class|
Notification 214, 2018
EQUIVALENCES FOR FFP3 MASKS:
|NIOSH-42CFR84||N99, R99, P99, N100, R100, P100|
At Air Europa we are committed to safety, caring for customers and employees remains the No.1 priority.
Check here if you can enter the country you wish to travel to.
Learn about restrictions on COVID-19 according to the International Air Transport Associa-tion.