How does it work?
If you have a ticket with Air Europa, we give you the possibility to redeem it for a VOUCHER that you can use for future flight purchases. Requesting a VOUCHER is very simple, just follow the steps below.
Frequently asked questions
We know that you must have many doubts, that's why we have collected the most frequently asked questions that we think you might find useful.
Who can use the VOUCHER?
- A single VOUCHER will be issued to each passenger on the reservation.
- The VOUCHER holder can redeem it in a future booking.
- With the express permission of the holder, the VOUCHER can be redeemed for payment by the person accompanying the passenger or by other passengers.
How can I redeem the VOUCHER?
You can redeem your VOUCHER by contacting our customer service department, indicating the following details:
- Locator
- Voucher number
- Holder
- Amount
The option to redeem them online through www.aireuropa.com will be available soon. We will keep you informed.
How long can I redeem it?
This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation.
After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER.
How do I know if I can apply for a VOUCHER?
You can find the flights affected by the current situation and the VOUCHER application policy at the following link:
https://www.aireuropa.com/es/en/aea/comunicados.html
What is the amount of the VOUCHER?
- The amount of each VOUCHER is composed of the total amount of the unused ticket.
- In case you have flown some part of your trip, we will inform you about the proportional amount in the e-mail that we will send you once the VOUCHER has been processed.