How does it work?
If you have a ticket with Air Europa, we give you the possibility to redeem it for a VOUCHER that you can use for future flight purchases. Requesting a VOUCHER is very simple, just follow the steps below.
Frequently asked questions
We know that you must have many doubts, that's why we have collected the most frequently asked questions that we think you might find useful.
This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation.
If the expiry date of your VOUCHER has been extended, you can continue to use it until the new expiry date indicated in the mail.
Once the period of 12 months has elapsed from the issuance of the Voucher, you may request a refund of the unused portion of the Voucher, provided that this is established in the applicable regulations in each country of issue of your original ticket. Vouchers issued in connection with tickets whose flight was not cancelled will not be refundable.*
You can redeem your voucher on our website www.aireuropa.com. Provide the voucher number during the purchase process in the box AE/VOUCHER voucher and it will automatically be deducted from your ticket price.*
If you prefer, you can redeem it with our Call Centre agents and it will be deducted from the price of your ticket.*
*Permitted for any Air Europa pure flight route as well as codeshare (UX2000 / UX3000). Excluded on Interline, unless it is the same route as the originally cancelled/modified flight.
You will find it in the confirmation email we sent you from VOUCHER. It is a unique 9 digit alphanumeric code.
If you do not find it, contact us through our Call Centre, our agents will ask you for information that only you know and will help you.
You can use 1 voucher per booking and, with the express permission of the holder, the voucher can also be redeemed for payment of accompanying persons or other passengers.
Do not worry if the amount of the new ticket is less than the VOUCHER, you can use it to pay for future purchases until the balance of the VOUCHER is used up.
If your trip is scheduled to fly in the next 48h we recommend you to check your flight status.
We are undergoing constant changes in the operation of our flights so we recommend that you check the status of your flight, from the Manage Your Reservation section, and update your contact details in case we need to get in touch with you.
Due to the situation we are experiencing, Air Europa is offering a lot of flexibility when changing flights. Check if yours has been cancelled on our Communications page.