How does it work?
If you have a ticket with Air Europa, we give you the possibility to redeem it for a VOUCHER that you can use for future flight purchases. Requesting a VOUCHER is very simple, just follow the steps below.
Frequently asked questions
We know that you must have many doubts, that's why we have collected the most frequently asked questions that we think you might find useful.
You can redeem your VOUCHER by contacting our customer service department, indicating the following details:
The option to redeem them online through www.aireuropa.com will be available soon. We will keep you informed.
This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation.
After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER.
If your trip is scheduled to fly in the next 48h we recommend you to check your flight status.
We are undergoing constant changes in the operation of our flights so we recommend that you check the status of your flight, from the Manage Your Reservation section, and update your contact details in case we need to get in touch with you.
Due to the situation we are experiencing, Air Europa is offering a lot of flexibility when changing flights. Check if yours has been cancelled on our Communications page.