Earning SUMA Miles is very simple. Miles can be earned on flights operated by Air Europa, SkyTeam Alliance airlines, and any future partner airlines of the SUMA Programme. You can also earn Miles for using products and services offered by our non-airline partners belonging to the Air Europa SUMA programme.
There is no Miles/euros equivalence. You earn Miles for every euro paid for your ticket. On other flights operated by SkyTeam Alliance airlines, earning Miles is subject to the distance and fare class. More information here.
No. Each SUMA passenger earns Miles for their flight regardless of who paid for the ticket. If any of the passengers are not SUMA members, their Miles cannot be claimed by SUMA member or credited to their account.
Miles are entered within 48 hours of the flight. After this period you will be able to consult them in your Air Europa SUMA account.
For other SkyTeam Alliance airlines, it may take up to 72 hours after the flight for the Miles to appear in your account, depending on the partner airline's procedures.
If you have not yet flown, you can provide your Air Europa SUMA card number during the check-in process on our website or app, and also at check-in at the airport. You can also call 911 360 200, if you are calling from Spain. If calling from another country, please check here.
If you have already flown, you can request the miles through our website in the section Request Unclaimed Miles. You can claim Miles whether you are flying with Air Europa or any of the SkyTeam airlines or other airline partners. It is also possible to make the request by calling 911 360 360 200, if you are calling from Spain. If you are coming from another country, please check here.
You have a period of 6 months after flying to apply for unclaimed Miles. However, when you register for the Air Europa SUMA program, you can also claim Miles for flights flown in the three months prior to your registration.
It's very important that you don't forget to enter your Air Europa SUMA card number. So when you sign up, register all your details, including your card number, so that every time you make a reservation with us it will appear automatically filled in with all the details you have given us.
Yes. You will have to claim them directly from the partner, who will ask you for the necessary documentation to be able to claim the Miles. If the application is successful, the partner will inform us and the Air Europa SUMA team will credit the Miles to your Air Europa SUMA account.
No. Miles can only be booked on the Air Europa SUMA card of the flying customer.
Only when the payment for the flight is a combination of Miles and cash will you receive the corresponding Miles for the part of the flight paid for with cash. If you have paid for the flight in full with Miles, you will not receive SUMA Miles.
Yes. In this case, the customer or individual flying gets the SUMA Miles and the company continues to get the same services from Air Europa with the corporate program.