How to check in online
This service is not available for:
Would you like a window seat or an aisle seat?
Choose your seat! You can select your preferred seats for a price during check-in, or we will assign one to you free of charge.
Once the check-in process has been completed, we will generate the boarding card for you, which you can send as a PDF to your email address or have it in mobile format.
Does your fare not include checked baggage?
If you have purchased a LITE fare without checked baggage, you can now add your baggage here
Are you going to check in online?
If you have checked in online and have a suitcase to check in, you must go to the check-in desk with your luggage. Here, they will give you a baggage tag so you can proceed to security control.
Find more information on checked baggage here
Remember that you must arrive at the airport with enough time to check in your suitcase.
Check-in desks open two hours prior to the flight's departure and close 45 minutes before the departure time, except for international flights, which close 60 minutes before the departure time.
Are you travelling with hand luggage?
If you have already checked in online, you can go directly to security control and then to the boarding gate without needing to go to the check-in desk, unless your resident status or documentation needs to be checked at the airport.
For further information on hand luggage, please click here
What do I need to check in online?
To check in online, you will need to enter the following information:
1. Booking reference or ticket number
Below is an example of valid booking references and ticket numbers:
You must enter the first surname of the passenger you wish to check in. If this surname has 4 letters or fewer, the second surname must be added to identify the passenger.
The online check-in service is not available for unaccompanied minors. The boarding card must be obtained at the airport check-in desks.
To check in and obtain your boarding card for an Air Europa flight operated by another airline, visit the website of the airline or go to its check-in desks at the airport.
To check in and get your boarding card for flights operated by Air Europa, please visit our website (https://www.aireuropa.com) or go to the check-in counters at the airport.
For security reasons, it will be necessary to obtain the boarding pass at the airport counter at:
Flights to Cuba
Flights from Colombia
The boarding pass will be printed free of charge.
Remember that if your reservation has any special requirements you will need to check in at the airport counters.
For passengers travelling in BUSINESS class or SkyTeam ELITE PLUS members, provided that they have indicated their SUMA card (Gold or Platinum) or any SkyTeam loyalty programme on their booking or during the check-in process. In these cases, the VIP logo will appear on your boarding pass.
If you have any questions, please contact us by the following means:
Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). Customers are required to print their boarding cards during this time period. You can obtain your boarding card at the following link:
If you are travelling on a Deutsche Bahn train, you can also obtain your boarding card at any Deutsche Bahn ticket office.
Our tickets are electronic, so you do not need to print them. You must print the boarding card, either by checking in online or at the airport check-in desks.
If the facial recognition machines are unavailable, you can ask our check-in staff to help you complete the process manually, after accepting the GDPR (European Data Protection Act) regulations.
*Temporarily disabled for health reasons.
You can check in 48 hours before your flight departs through this link, except for flights to the United States, when you must check in 24 hours in advance.
Click on this link to check in. You can also check in on the same day as the flight at the airport check-in counter.
Remember that check-in closes 45 minutes before departure for domestic flights, and 60 minutes before departure for international flights.
You will need your booking localizer or ticket number and the passenger details. Click on this link to check in.
You have to go to the check-in counter on the day of your flight at least 45 minutes before departure for domestic flights, and 60 minutes before for international flights.
Make sure that the travel information entered is correct and that the flight is within the allowed check-in period.
Remember that if your booking has special features that do not allow you to check in online, you will have to check in at the airport counters.
Check-in can only be done one passenger at a time. Remember to have ready the booking localizer and passenger details.
If you are traveling with a pet, you must go to the check-in counter on the day of your flight. More info here.
You cannot cancel a check-in through the website.
Once you have checked in online, you can download your boarding card in PDF and wallet format and/or send it to yourself by email.
Make sure that the flight is within the allowed check-in period. Remember that if your booking has any special requirements, you have to check in at an airport counter.
This service is not available for passengers who requested special accommodations, for unaccompanied minors, passengers carrying animals in the cabin or flights operated by other airlines. In these cases, you have to check in at the airport counters.
Yes, both from the reservation processing section and during the check-in process, in the option to add frequent flyer information.
You have to be at the boarding gate 45 minutes before your flight departs for domestic flights, and 60 minutes before for international flights. Remember that going through security could keep you from arriving at the boarding gate in time.
If you have already checked in online, you can go directly to the security checkpoint and then to the boarding gate without going to the check-in counter, unless your resident ID or other documentation needs to be verified at the airport.
If you need to check luggage, you will need to go to the airport check-in counter well in advance. For more information on luggage, click here.
On our website, you can only check in on flights operated by Air Europa.
This service allows you to avoid check-in lines and to board the aircraft first. You'll also be allowed to travel with carry-on baggage. Get more information here.
Verify the details of your itinerary to see which airline is operating your flight. On our website, you can only check in on flights operated by Air Europa.
Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.
Are you a SUMA customer and are travelling in Tourist class? Try our Business class at a very special price.
The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.