You can request a VOUCHER for the value of your ticket(s) using the following form. The request can be made for tickets issued starting with 996 and on the dates or routes mentioned on the following link: https://www.aireuropa.com/us/en/aea/press-releases/anuncios.html For the refund of seats, luggage and other extras, please contact the point of sale. If your flight is not among the dates and routes in the above link, the change or cancellation will be governed by the conditions of the fare contracted in your booking. After 12 months, you may request a refund of the unused portion of your ticket, provided that this is established in the applicable regulations in each country in which your original ticket was issued.