The objective of Air Europa’s SUMA Programme (hereafter also referred to as the Programme) is to reward Air Europa SUMA customers by allocating Miles which are redeemable for services or products offered by Air Europa, SUMA partner airlines and other products and services offered by non-airline partners.

The Miles obtained as the result of the participation of natural persons in the Programme may be redeemed for plane tickets and other products or services offered by Air Europa and Programme partner companies and which are included among those offered in the Programme (Mile redemption). For the purpose of these Terms and Conditions, said tickets or services may be referred to as ‘rewards’.

SUMA CUSTOMER

• This is a natural person registered with the SUMA programme who, having accepted these Terms and Conditions, accepts the SUMA customers’ obligations and benefits in effect at any given time.

EARNING MILES

• In order to earn Miles, registered SUMA customers must identify themselves as such by providing their SUMA account number when booking their ticket, during check-in, online self check-in or at the airport self check-in terminals. If they have not provided this number prior to the flight they may do so in the SUMA section of the Air Europa website or by calling the SUMA Customer Service Department on 902 401 502.

TICKET REWARD

• Plane ticket for flights operated by Air Europa or Air Europa partners which may be paid for in Miles, or partly in Miles and partly in cash, in accordance with the terms and conditions offered by SUMA.

MILE REDEMPTION

• Operation whereby SUMA customers use or redeem Miles earned and registered on their SUMA Miles account as passengers of Air Europa, other Programme partner airlines or any other products or services available that may entitle them to SUMA Miles.
   
• SUMA customers may redeem SUMA Miles on the Air Europa website or by calling the SUMA Customer Service Department on 902 401 502.

REGISTRATION FORM

• This is the application for registration on the Programme available on the Air Europa website or by calling the SUMA Customer Service Department on 902 401 502. Details of the natural person must be provided for inclusion on a personal details file which may or may not be automated. Air Europa is the controller of said file, which is regulated pursuant to the specifications of Organic Law 15/19999 of 13th December on the Protection of Personal Data and its implementation regulations. This form is the first step in becoming a member of the SUMA Programme.

SUMA MILES

• The currency used by SUMA in order to receive rewards for the flights taken and the purchase of products or services from Air Europa and the Programme partners entitling members to them, according to the detailed information in effect on the Air Europa website. Likewise, ‘Miles’ also refers to the currency used to redeem them for tickets with Air Europa, partner airlines and products or services included in SUMA and provided by the Programme partners.

SUMA LEVEL MILES

• The Miles used to determine the SUMA customers’ level. They are earned with flights taken with Air Europa and SkyTeam Alliance member airlines.

MILES REDEEMED

• Miles that have been used or redeemed for reward tickets or services by SUMA customers.

MILES AVAILABLE

• Miles accumulated on SUMA customers’ SUMA account that may be redeemed for available reward services.

REWARD SERVICES

• Services offered by the Programme which may be redeemed for Miles.

• The Programme is open to natural persons regardless of their country of origin that register with the SUMA Programme by completing the membership form in effect. Juridical persons may not register with SUMA.
   

• Registration and membership of the SUMA Programme according to the General Terms and Conditions is for an unlimited period of time and is totally free of charge, without prejudice to the stipulations included in these Terms and Conditions regarding the termination thereof.
   

• Registration on the Programme shall imply acceptance of these Terms and Conditions as well as any future modifications. The data required shall include a valid email address in order to provide confirmation of the registration process.

  • Once they have complied with the requirements stipulated in these Terms and Conditions, SUMA customers shall receive at the email address provided on the registration form a link which they must access in order to activate their SUMA account, enabling them to access personal and confidential SUMA customer information.

• Whenever necessary in order to complete their registration on the Programme, Air Europa may request that natural persons send a photocopy of a valid ID card, Tax Identification Card, Passport or Residence Permit.
   

• Once the stipulated requirements have been met, SUMA will send an email confirming registration on the Programme and a SUMA customer number which is necessary when booking in order to obtain Miles, pursuant to these Terms and Conditions.

  • SUMA customers shall be responsible for the veracity of the data provided to the SUMA Programme and compliance with these Terms and Conditions.

• Air Europa shall take all necessary measures to ensure that the details provided by natural persons who are also SUMA customers participating in this Programme shall be used in accordance with the articles of Organic Law 15/1999 of 13th December on the Protection of Personal Data and its implementation regulations, pursuant to the stipulations of section 11 of the ‘Privacy Policy’ included in these General Terms and Conditions.
   

• SUMA customers specifically accept that the data and information provided with the bookings made via the Programme may be used to offer them services or products related to the Programme, such as receiving and redeeming Miles, as well as the administration thereof.
   

• The SUMA customer number provided by the Programme is unique and personal to each SUMA customer and must be included in all flight bookings or purchases of non-airline products or services eligible for Miles so that they can be added to the SUMA customers’ SUMA accounts.
   

• Air Europa reserves the right to block the Miles account and hold SUMA customers accountable for any wrongful or fraudulent use of the Programme or breach of the regulations and procedures included in these General Terms and Conditions.
   

• The benefits offered by the Air Europa SUMA Programme are compatible and accumulative with those of the AirEuropa Empresas Programme. Therefore, a single flight will entitle SUMA customers to the corresponding Miles and, where appropriate, points for the company that is a member of the Air Europa Empresas Programme.
   

• Any SUMA customers wishing to terminate their membership of the Programme may do so in the SUMA section of the Air Europa website. Termination will be effective within a maximum of 72 hours following receipt by Air Europa of said notification. The SUMA customers’ account and Miles will then be cancelled.
   

• In the event that a SUMA customer does not carry out any Programme operations to earn and/or redeem Miles within a period of eighteen (18) months following the last recorded operation, including the possible granting or transfer thereof by the SUMA customer, the full balance of the accumulated Miles shall expire, thereby eliminating all redemption options. Air Europa reserves the right to modify the aforementioned period, duly providing notice thereof in the SUMA section of the Air Europa website.
   

• SUMA customers’ acceptance of these Terms and Conditions implies their acceptance and express authorisation for Air Europa to record in their entirety, using any technically valid format available, voice and all other forms of telematic communications and instructions produced during the use of any of the Programme services. Likewise, SUMA customers accept their evidentiary value for proceedings both in and out of court. In all cases, users are entitled to a copy of said recordings

Registered SUMA customers must inform the SUMA Programme in a reliable manner and within the shortest possible period of any modifications to the details and information provided. Likewise, they must guarantee the veracity of said information and details, and shall be liable for any incorrect, incomplete or outdated information.

In the case of any modifications to details of a personal nature, the stipulated rectification procedure shall apply, for which the necessary proof must be supplied.

• Air Europa shall provide SUMA customers with access to statements of their operations and Miles account balance, as well as other promotions, benefits and services in effect.
   
• The email addresses used to send communications shall be those specified by SUMA customers on their registration form. SUMA customers may request that said email address be modified at any time.
   
• In the event of any incorrect information on the statement, or any queries regarding the promotions in effect, SUMA customers may contact the SUMA Customer Service Department either online or by phone, where they will be informed of how to proceed with their query.
   
• No Miles shall be earned on flights or the purchase of other products and services made by SUMA customers that have not been duly identified with the SUMA customer number.
   
• For security reasons, the SUMA Programme is not authorised to access the confidential information contained on flight passenger lists.
   
• The SUMA Programme is operated essentially in an online environment, via the SUMA section on the Air Europa website. However, SUMA customers have access to a SUMA Programme Customer Service line in order to resolve any queries that may arise. The telephone number is 902 401 506 and the line will be open from Monday to Saturday between 9 a.m. and 6 p.m.

• Miles are earned on flights operated by Air Europa or any other SUMA Programme partner airline. Miles cannot be earned on tickets for charter flights or flights taken in redemption for Miles.
  • The total number of Miles earned will be calculated in accordance with the amount paid by SUMA customers. Miles shall be earned for each euro paid exclusively in accordance with the published fare and fuel supplements. Taxes, duties, Prestaciones Patrimoniales de Carácter Público (PPCP) (Equity Benefits of a Public Nature) or similar, as well as all other charges, including administration expenses, shall not entitle customers to Miles.
• The Miles earned with Air Europa are available for consultation in the SUMA section of the Air Europa website.
   
• The number of Miles that can be earned with our partners, including airlines and others, is specified on the page corresponding to each one of them.
   
• In the case of partners, Miles are earned for the use of services provided by the companies associated with the Air Europa SUMA Programme.
   
• Promotional Miles refers to those added to SUMA customers’ accounts as a result of specific promotion actions, such as the Programme’s Welcome Miles or occasional campaigns offering extra Miles on certain routes.
   
• All Miles earned are personal.
   
• In order to earn Miles, when booking the service that entitles them to Miles or their payment, SUMA customers must duly identify themselves by providing the SUMA number received in the email confirming their registration on the Programme. Staff at both Air Europa and the Programme partners may ask participants to provide documented proof of their identity.
   
• Miles cannot be earned on bookings, service hire operations or requests for non-recorded Miles if SUMA customers fail to give the SUMA number provided by the Programme for this purpose. In such cases, neither Air Europa nor its partner companies shall hold any responsibility whatsoever for said circumstances. Responsibility for correct identification lies entirely with SUMA customers.
   
• Miles shall be awarded to SUMA customers regardless of who pays for the service provided. Miles earned on flight tickets shall not be credited to SUMA customer accounts until after the flight has been made or the hired services provided, and always on the condition that SUMA customers have previously specified their SUMA number.
   
• In the case of all other participating partners, identification must be provided at the time of payment of the service provided or the acquisition of a product.
   
• Under no circumstances shall tickets, services or products obtained by means of the redemption of Miles earn additional SUMA Miles, AirEuropa Empresas Programme points or any other additional benefits resulting from any products offered by Air Europa.
   
• Miles shall be earned on flights that are actually taken. No Miles shall be awarded in the case of flights suspended for any of the reasons stipulated in the Contract of Carriage, including force majeure or security issues, and passengers fly with another carrier.

• Miles may be redeemed against any of the following redeemable products or services:
  • Air Europa flights
  • Flights operated by SkyTeam Alliance member airlines
  • Flights operated by Programme partner airlines
  • Products or services offered by SUMA Programme non-airline partners
     
• Rewards shall be given once SUMA customers have identified themselves and provided that they have a sufficient balance in their Miles account.
   
• ONLY SUMA customers can request the redemption of Miles, even when a third party is to benefit from the reward.
   
• The combined use of cash and accumulated Miles is accepted when redeeming rewards for Air Europa flight tickets,
   
• Any unauthorised use of the Miles shall constitute a breach of these Terms and Conditions.
   
• SUMA customers should regularly check the Miles chart when redeeming Miles for rewards. Air Europa and the Programme partners reserve the right to modify said chart at any time and without prior notice, although they undertake to duly provide details of any such modifications in the product and service terms and conditions on the Air Europa website.

Tickets obtained by redeeming Miles may be issued in the name of persons designated by SUMA customers. In this case, it is not necessary for said persons to be SUMA customers.

• Flights bookings and tickets issues against Miles must be made on the Air Europa website or by calling the SUMA Customer Service line on 902 401 506. The cost of the reward ticket in Miles with Air Europa will depend on the fares in effect at any given time. Air Europa reserves the right to modify this sales process at any time with no prior notice.
   
• The number of Miles required to obtain an Air Europa flight ticket redeemed against Miles will vary in accordance with the age of the person in whose name the ticket is to be issued. Therefore, minors under two years of age shall pay 10% of the adult fare in Miles. Minors aged over two and under twelve years shall benefit from the same discount applied to the sale of tickets to the general public, although this discount shall depend on the route flown and the ticket fare.
   
• When redeeming Miles, discounts for residents in the Balearic Islands, Canary Islands, Ceuta and Melilla and for large families shall only apply in the mixed payment option and for the amount paid in cash. Said discounts shall never be applicable to the amount paid in Miles.
   
• Tickets issued against Miles are dependent on there being a sufficient balance in the SUMA customers’ account and on availability. However, there are no restrictions in terms of the dates of said tickets.
   
• This type of ticket must always be confirmed; the issue of stand-by tickets is not permitted.
   
• No refunds may be given on tickets issued against Miles and dates and routes may only be changed if the type of booking so allows.
   
• If SUMA customers are refused boarding, the same regulations apply to this type of ticket as standard tickets.
   
• Beneficiaries of tickets issued against SUMA Miles must duly identify themselves at the airport ticket sales offices if required to do so by Air Europa staff.
   
• SUMA customers are required to pay all corresponding airport taxes, duties Prestaciones Patrimoniales de Carácter Público (PPCP) (Equity Benefits of a Public Nature) which may be required and/or payable at airports, as well as all administration and other costs, charges or expenses that may apply as a result of operations charged against the Miles accumulated in their account.
   
• Under no circumstances may tickets charged against Miles be refunded in cash.
   
• Tickets redeemed against SUMA Programme Miles shall at all times be subject to the airlines General Terms and Conditions of Carriage and all other internal regulations.

• Services obtained by redeeming Miles may be issued in the name of persons designated by SUMA customers. In this case, it is not necessary for said persons to be SUMA customers.
   
• SUMA customers should regularly check the Miles chart when redeeming Miles for both airline and non-airline services. Air Europa reserves the right to modify said chart at any time, in which case the information in the SUMA section on the Air Europa website shall be updated to include the date the modifications come into effect.
   
• The services offered for redemption with SUMA Miles will  be available for flights with Programme partner airlines and for other products or services included in the SUMA Programme.
   
• Confirmation of the booking of any of the services offered is dependent on there being a sufficient balance in the SUMA customers’ account and on availability. However, there are no restrictions in terms of the dates of said tickets. In the event of the application of any date restrictions, full details will be provided.
   
• Confirmation of the services charged to Miles shall be given at the time of issue. No bookings may be made for stand-by tickets or tickets to be confirmed after the date of issue.
   
• No refunds or exchanges are permitted on services booked and charged to Miles.
   
• Beneficiaries of services charged to Miles are required to duly identify themselves in the establishment if required to do so by staff.

• Air Europa reserves the right to cancel the SUMA Programme and modify the terms and conditions at any time and without prior notice. Cancellation of the Programme shall not entitle SUMA customers that are members of the SUMA Programme to any type of rights or compensation. Under no circumstances shall Air Europa accept any responsibility for any damages or losses that may arise as a result of the cancellation or alteration of the SUMA Programme.
   
• In the event that Air Europa should cancel the SUMA Programme, SUMA customers shall be entitled to redeem the Miles in their account within a period of three months. Once this period has elapsed, the Miles shall be understood to have expired.
   
• Air Europa accepts no responsibility for the inability to implement the SUMA Programme due to legal circumstances or reasons of force majeure.
   
• Only natural persons can become members of the SUMA Programme, regardless of their nationality and provided that they comply with the requirements for registration with SUMA.
   
• In all cases, the liability of the SUMA Programme and Air Europa is limited to adding the corresponding number of Miles to each SUMA customer’s account, pursuant to the regulations for earning Miles in effect in each case and for the redemption thereof, in accordance with these Terms and Conditions.
   
• Neither Air Europa nor the SUMA Programme accept any liability whatsoever for the following:
  • Damages, loss or harm of any nature (including legal costs and lawyers’ fees) arising from claims of any type, if for technical reasons or pursuant to the legislation affecting each case there should be prohibitions, limitations or restrictions that prevent the Programme from providing all the services contemplated therein.
  • Claims of any type arising either directly or indirectly from (contractual or other) relations between SUMA customers and the Programme partners, for the use/acquisition of services/products provided by said companies, and regardless of whether said relation was produced in an operation involving the earning or use of Programme Miles.
     
• Air Europa reserves the right to undertake any legal action it deems necessary, at any time, at its discretion and with no prior notice, against any SUMA customers participating in the Programme that make fraudulent use of the Programme or fail to comply with their obligations. As soon as any such situations are detected, the Programme shall block and/or cancel the SUMA customers’ SUMA account.
   
• SUMA customers shall be liable to Air Europa for any malicious or fraudulent acts that affect the use of the Programme and any possible claims that may arise either directly or indirectly from failure to comply with any of these Terms and Conditions. In such cases, Air Europa may report, demand compensation for damages, and/or exclude from the SUMA Programme any SUMA customers that fail to comply with any of these Terms and Conditions.
   
• These General Terms and Conditions shall be regulated, executed and enforced in accordance with Spanish law.
   
• For all matters arising from the interpretation and application of these General Terms and Conditions, the parties, expressly waiving all other jurisdiction to which they may have recourse, hereby submit themselves to the jurisdiction of the courts and tribunals of Palma de Mallorca.

Pursuant to Spanish Organic Law 15/1999 of 13th December on the Protection of Personal Data, the titleholders of the personal data (SUMA customers) are hereby informed that their personal details shall be included on a file that is owned by AIR EUROPA LÍNEAS AÉREAS S.A. (hereinafter AEA) for the purpose of providing, managing, controlling and maintaining the services included in the ‘SUMA’ loyalty programme. Data titleholders likewise give their specific consent for AEA to process their personal data for advertising or promotional purposes, authorising in compliance with article 21 of Spanish Law 34/2002 on Information Society Services, the receipt of sales communications adapted to their profile and related to the promotional programme and other activities carried out by AEA, either by conventional and/or electronic media (emails, SMS, tickets, etc.).

Likewise, customers authorise AEA to transfer to, or where appropriate, interconnect their data with third parties that form part of the Globalia Corporación Empresarial S.A. group, operating in the following sectors: retail travel agencies, tour operators, hotel services, call centres, airlines, airport management, vehicle hire, telecommunications, special employment centres, event management and passenger carriage services included at all times on the website at www.globalia.com. These data may be used by the aforementioned companies in order to carry out advertising campaigns, marketing actions, market studies, offers of goods and services and for the provision of other similar or complementary services, all related to the social object of Globalia Group companies during or after the validity of the Contract.

In the case of participants in the ‘SUMA’ loyalty programme aged under 18, their father and/or mother or legal guardian must specifically authorise the collection and processing of the minors’ personal details for the purposes described above this statement (ADD LINK ). Their personal data may only be processed if AEA receives by conventional post or email this statement duly filled in and signed by the minors’ father, mother or legal guardian, accompanied by a photocopy of the National ID card of the father, mother or legal guardian, together with a photocopy of the Family Record Book or similar document providing proof that they are the minor’s legal representative. All necessary documents should be sent to (suma@air-europa.com).

Failure to attach a photocopy of these documents with the statement shall result in the minor’s exclusion from the ‘SUMA’ loyalty programme.

Cardholders are hereby informed and accept that ‘SUMA’ Programme partner companies may process the personal details provided, in their capacity as holding responsibility for said processing, in order to implement the various commercial agreements between AEA and third parties, targeting SUMA loyalty programme members, and also to guarantee the correct provision of the services included therein. A list of the companies that AEA holds commercial agreements with and that are collaborating with this loyalty programme is available for consultation in the loyalty section on the ‘aireuropa.com’ website.

Cardholders, or where appropriate minors’ father/mother/legal guardian, may at any time exercise their right to access, rectification, cancellation and opposition of the personal details they have provided AIR EUROPA with by writing to the following address: LOPD Globalia Corporación. Polígono Son Noguera. Carretera Arenal-Llucmajor, KM 21.5 C.P.: 07620. Llucmajor. Balearic Islands. This communication may also be sent by email to the following address: atencion.lopd@globalia.com.

By means of the following terms and conditions, the companies CEPSA COMERCIAL PETRÓLEO, S.A.U. (hereafter CEPSA COMERCIAL PETRÓLEO) and AIR EUROPA LÍNEAS AÉREAS, S.A.U. (hereafter AIR EUROPA) establish the regulations for the ‘CEPSA - AIR EUROPA’ promotion (hereafter the Promotion).

During the time the Promotion remains in effect, customers of the AIR EUROPA LÍNEAS ÁREA, S.A.U. Programme, known as ‘SUMA AIR EUROPA’ (hereafter the SUMA AIR EUROPA programme) will be able to accumulate special discounts when refuelling and acquiring purchases at the filling stations with the CEPSA trademark and associated DEPASO, MINISTOP and Minimarket points of sale or stores installed either on or off site in Spain (duly identified by means of a sticker or badge), in the form of ‘Porque Tu Vuelves’ discounts-points. Details of said discounts are listed below in the Specific Terms and Conditions of the ‘Porque Tu Vuelves’ Loyalty Programme. Likewise, said customers will be entitled to the benefits of the ‘Porque Tu Vuelves’ Programme, once they have joined CEPSA COMERCIAL PETRÓLEO’s ‘Porque Tu Vuelves’ Programme and accept these Terms and Conditions, either at the time of application or registration on the ‘SUMA AIR EUROPA’ Programme, or via the Reserved Area on the ‘SUMA AIR EUROPA’ Programme website.

In addition, for as long as the Promotion remains in effect, customers of the ‘SUMA AIR EUROPA’ loyalty programme that have also joined the ‘Porque Tu Vuelves’ Programme will be entitled to AIR EUROPA discounts when they refuel at Filling Stations with the CEPSA trademark in Spain participating in the Promotion. Said discounts will be allocated in the form of SUMA Miles, as listed below in the Specific Terms and Conditions of the ‘SUMA AIR EUROPA’ Programme.

• Membership of the ‘Porque Tu Vuelves’ Programme, obtained by accepting these terms and conditions, is necessary for entitlement to the full range of benefits available to ‘Porque Tu Vuelves’ Programme members, to redeem the discount-points earned on the products and services included in the catalogues and additional offers available at any given time, to receive sales communications about this CEPSA COMERCIAL PETRÓLEO Programme, and to earn SUMA Miles at the CEPSA Filling Stations participating in the Promotion.
   
• Users’ acceptance and membership thereof implies agreement that the general terms and conditions of the CEPSA COMERCIAL PETRÓLEO ‘Porque Tu Vuelves’ Programme and the ‘SUMA AIR EUROPA’ Programme shall be applied to and complement all aspects not contemplated in the specific terms and conditions of the ‘CEPSA – AIR EUROPA’ special promotion. Likewise, by means of their acceptance, ‘SUMA AIR EUROPA’ Programme customers declare that they have read and accept the general terms and conditions applicable to the aforementioned ‘Porque Tu Vuelves’ Programme, as well as all specific terms and conditions included during the time this special promotion remains in effect.
   
• Furthermore, acceptance of these terms and conditions shall imply registration in the Reserved Area of the website at www.porquetuvuelves.com providing access to the full range of products and services CEPSA COMERCIAL PETRÓLEO offers its members. To this end, CEPSA COMERCIAL PETRÓLEO shall send to the email address provided on the ‘SUMA AIR EUROPA’ Programme registration form a password providing access to the Reserved Area. Said password is for personal use, in accordance with the registration and access terms and conditions stipulated below on the details form.

• Customers of the ‘SUMA AIR EUROPA’ Programme will be entitled to benefit from the Promotion whilst the agreement between CEPSA COMERCIAL PETRÓLEO and AIR EUROPA remains in effect. Prior notice of the termination of the agreement will be given to participants for the pertinent purposes and by the usual means.
   
• Once the Promotion has terminated, members of the ‘SUMA AIR EUROPA’ Programme who, during the time it was in effect had provided CEPSA COMERCIAL PETRÓLEO with their personal data and accepted the Programme’s General Terms and Conditions, shall continue to be members of the ‘Porque Tu Vuelves’ Programme, pursuant to the general terms and conditions of the ‘Porque Tu Vuelves’ Programme.

• Whilst this special promotion remains in effect, members of the ‘SUMA AIR EUROPA’ Loyalty Programme, who have implicitly accepted the general terms and conditions thereof, details of which are available for consultation on the AIR EUROPA / SUMA website (www.air-europa.com), and that have also joined the ‘Porque Tu Vuelves’ Programme, may show the card that proves membership of the ‘SUMA AIR EUROPA’ Programme when paying at all the filling stations with the CEPSA trademark and associated DEPASO, MINISTOP and Minimarket points of sale or stores installed either on or off site in Spain (duly identified by means of a sticker or badge), thereby entitling them to the following:
  • SIX (6) DISCOUNT-POINTS for every litre of STAR fuel acquired.
  • TWELVE (12) DISCOUNT-POINTS for every litre of OPTIMA fuel acquired.
     
• The stipulations regarding the ‘Regular Point of Sale’ included in the general terms and conditions of the ‘Porque Tu Vuelves’ Programme shall not apply.
   
• Details of all other discount-points earned on purchases made at the CEPSA NETWORK filling stations are provided below in the general terms and conditions of the ‘Porque Tu Vuelves’ Programme.
   
• There is a limit of 1,080 discount-points per transaction and 2,160 discount-points per day. CEPSA COMERCIAL PETRÓLEO reserves the right to modify these limits. The minimum consumption required to earn discount-points shall be based on the ‘Porque Tu Vuelves’ Programme.
   
• This special promotion is compatible with CEPSA on-site discount cards (Group Club and Taxi) and with other point of sale promotions CEPSA COMERCIAL PETRÓLEO chooses to apply at any given time. In the event that a CEPSA loyalty card and the AIR EUROPA card are scanned together  at the point of sale terminal, the discount-points corresponding to that loyalty card will be awarded in accordance with the general terms and conditions of the programme (namely 5 discount-points per litre acquired added to the ‘Porque Tu Vuelves’ card). However, no ‘Porque Tu Vuelves’ discount-points will be added to the ‘SUMA AIR EUROPA’ card for the same transaction.

• Whilst this special promotion remains in effect, members of the ‘SUMA AIR EUROPA’ Loyalty Programme, who have also joined the ‘Porque Tu Vuelves’ Programme, may show the card that proves membership of the ‘SUMA AIR EUROPA’ Programme when paying at all the filling stations with the CEPSA trademark and associated DEPASO, MINISTOP and Minimarket points of sale or stores installed either on or off site in Spain (duly identified by means of a sticker or badge), at which time they will be entitled to the following:
  • TWO (2) SUMA MILES for every litre of STAR fuel acquired (STAR Diesel and STAR 95 petrol).
  • THREE (3) SUMA MILES for every litre of ÓPTIMA fuel acquired (OPTIMA Diesel and OPTIMA 98 petrol).
• There is a limit of 201 Miles per transaction and 420 Miles per day. The promotion shall only apply to the first 90 litres of each refuelling operation.
   
• Likewise, whilst the Promotion remains in effect, ‘SUMA AIR EUROPA’ Programme customers that are also members of the ‘Porque Tu Vuelves’ Programme may redeem their SUMA Miles for ‘Porque Tu Vuelves’ Discount-Points as  indicated below:
  • 1 SUMA Mile = 6 ‘Porque Tu Vuelves’ discount-points
     
• SUMA Miles may be redeemed for ‘Porque Tu Vuelves’ discount-points in the “SUMA AIR EUROPA”Loyalty Programme Reserved Area on the AIR EUROPA website.
   
• SUMA Miles may only be redeemed for Porque Tu Vuelves’ discount-points when customers redeem a minimum of 2,000 SUMA Miles.

ONE. - OBJECTIVE

• 1.1. Objective. The CEPSA Card is a promotional system implemented by CEPSA COMERCIAL PETRÓLEO targeting the private sector (not the professional transport industry).
  With this personal and non-transferable card, holders are entitled to discount-points which may later be redeemed for the products or services listed in the catalogues and additional offers available at any given time.
   
• 1.2. Cardholders. CEPSA cardholders must be natural persons aged over 18, resident in Spain and Andorra and with full capacity to act.

Cardholders, whose signature appears on the back of the card, are understood to correspond at all times to the bearer thereof, except in the event of reported theft or loss

TWO. - SCOPE OF APPLICATION

• The CEPSA Card may be used at the following establishments:
  • CEPSA NETWORK: all service stations with the CEPSA trademark and associated DEPASO, MINISTOP and Minimarket points of sale or stores installed either on or off site in Spain and Andorra participating in the promotion. These establishments will be duly identified by means of a sticker or badge.
  • Partner establishments: all those establishments included in this promotion. Details of the inclusion and operations of these partner establishments are included in the catalogue and in any additional offers they may implement.

THREE. - DURATION

• This promotion shall remain in effect for an indefinite period, until such a time as CEPSA COMERCIAL PETRÓLEO terminates said promotion.
   
• It shall be understood to have terminated when CEPSA COMERCIAL PETRÓLEO decides to cease awarding discount-points, duly informing the cardholders; a valid means for said communication is the website at www.porquetuvuelves.com.
   
• CEPSA COMERCIAL PETRÓLEO undertakes to maintain catalogues or additional offers for the purpose of redeeming the discount-points accumulated for a period of three (3) months.
   
• CEPSA cardholders may unsubscribe at any time. In order to do so, they must apply in writing to CEPSA COMERCIAL PETRÓLEO at the postal address included in these general terms and conditions, enclosing a photocopy of their National Identity Card or equivalent official document.

FOUR. - HOW IT WORKS

• 4.1. Application. Application forms for customers wishing to join the promotion are available at CEPSA NETWORK service stations. Once they have been filled in, signed and handed over to the CEPSA NETWORK service station staff, they will be given their CEPSA card and a copy of the catalogue.
  
  Cardholders may indicate on the application form a CEPSA NETWORK service station as their ‘Regular Point of Sale’; otherwise, the point of sale in the CEPSA NETWORK where the cardholder handed in the application form shall be considered as such. Cardholders may modify their Regular Point of Sale at any time. Said modification shall come into effect the month following said communication.
  
  In the event of any modifications to the cardholders’ details, they are required to inform CEPSA COMERCIAL PETRÓLEO by calling 902 545 545 or via the website at www.porquetuvuelves.com. Failure to communicate any possible changes releases CEPSA COMERCIAL PETRÓLEO from all liability regarding the sending of information using the details provided on the application form.
   
• 4.2. Earning discount-points. Cardholders shall earn discount-points each time they use the CEPSA card when purchasing products and services on the CEPSA NETWORK and at promotion partner service stations. Unless modifications are made to the promotional system that are announced in the Exclusive Catalogue or additional offers, or on the www.porquetuvuelves.com website at least fifteen (15) days prior to their application, the awarding of discount-points, their limits and other circumstances, shall conform to the specifications included in these general terms and conditions:
  • For automotive fuel at CEPSA COMERCIAL PETRÓLEO:
    • 1 litre = 5 discount-points
  • At participating DEPASO, MINISTOP and Minimarket stores:
    • €1 on products and services = 15 discount-points
    • €1 on lubricants and CEPSA or Ertoil automotive assistance products = 15 discount-points.
    • 1 bottle of CEPSA butane gas = 20 discount-points

When items are acquired at the ‘Regular Point of Sale’ cardholders shall receive an additional 40% discount-points on consumption.

The maximum number of discount-points that can be earned per day is 900, and 450 per operation, although CEPSA COMERCIAL PETRÓLEO reserves the right to modify these limits. Minimum consumption in order to earn discount-points is €1 in the case of products or services purchased, and 1 litre in the case of fuel.

The base value in order to calculate the discount-points both for euros and litres shall be the whole number of the corresponding operation.

Discount-points shall not be awarded for consumption at pumps or other devices that dispense products or services by inserting coins or notes, as well as at those where the CEPSA card cannot be used. Likewise, discount-points shall not be awarded for the purchase at CEPSA NETWORK service stations of written press, mobile phone recharges or lubricants and automotive assistance products that are not of the CEPSA or Ertoil brands, as well as all other items that are duly communicated. Cardholders can obtain details of the number of discount-points they have earned on the receipts for products or services acquired in the CEPSA NETWORK. All receipts should be kept in the event of any discrepancy arising regarding the number of discount-points accumulated. Cardholders may also request the CEPSA NETWORK to provide them with details of their discount-points balance, or alternatively they may consult the website at www.porquetuvuelves.com. Should cardholders wish to query their balance, they may inform CEPSA COMERCIAL PETRÓLEO providing the receipts for the items consumed. CEPSA COMERCIAL PETRÓLEO may then correct any errors that may have occurred. Monetary discounts earned may be expressed in discount-points for the sole purpose of communication impact and to simplify the procedure for loyalty system participants, although under no circumstances shall this alter the nature of the monetary discount determined by the system.
 

• 4.3. Redeeming discount-points. Cardholders may request the redemption or delivery of catalogue products once their details have been duly handed over to CEPSA COMERCIAL PETRÓLEO and their application has been approved; in the meantime, they may only earn discount-points. Discount-points shall be redeemed for catalogue products in the CEPSA NETWORK. ‘Catalogues’ refers to the following: Exclusive Catalogue: a set of products from the Exclusive Catalogue for CEPSA cardholders that many only be acquired by redeeming discount-points accumulated on the CEPSA card.
  
  All other catalogues: referenced products and services that may be redeemed either entirely or partially against the accumulated discount-points balance.
• ‘Redemption’ refers to the use of discount-points in order to acquire products from the Exclusive Catalogue and/or any additional offers in effect. Redemption of discount-points for products from the Exclusive Catalogue does not entitle members to further discount-points. Redemption may be carried out as described in section 4.4 below.
   
• Use of discount-points to acquire fuel and/or products from all other catalogues: in these cases, the accumulated discount may be used for the total or partial payment of products and services. In the latter case, the difference in price must be paid in cash or any other accepted manner. Only the part paid in cash or other equivalent manner shall earn discount-points.
   
• Every 1,000 points is the equivalent of €1, unless any modification to the system is made and announced in the Exclusive Catalogue, equivalent offers or on the website at www.porquetuvuelves.com
   
• 4.4. Redemption for products from the Exclusive Catalogue. Products from the Exclusive Catalogue may only be redeemed at CEPSA NETWORK service stations. The Exclusive Catalogue comprises two types of products: immediate delivery products and those that are delivered at a later date. Immediate delivery products refer to those that are handed over to the cardholder at the CEPSA NETWORK service station at the time of redemption, after the cardholders have shown their National Identity Card or other equivalent official document.
   
• Products delivered at a later date refer to those whereby on completion of the redemption process, customers have to collect the products from the CEPSA NETWORK service station where they were requested, within a period of between 10 and 30 days following the request date. In the case of products listed in the Exclusive Catalogue, CEPSA NETWORK service station shall provide cardholders with a receipt detailing the redemption of the discount-points balance on their Card, enabling them to collect the corresponding item when it is delivered to the service station
   
• At this time, and once the cardholders have provided proof of identity in the form of their National Identity Card or equivalent official document, the product may be collected in exchange for the aforementioned receipt. This receipt must be signed by the cardholder under the ‘received’ section, as proof of receipt. The service station will then hand over the corresponding valid receipt. Should the redeemed product have any production faults, understood to be any defects not caused by the misuse of the cardholders, they shall be entitled to receive a replacement at the service station where the product was delivered within a maximum of 15 days and on presentation of the redemption receipt. The guarantee period for items shall be that determined by the manufacturer, and therefore all claims made 15 days after the delivery of the item must be sent to the corresponding manufacturers’ technical assistance service.
   
• Under no circumstances may products from the Exclusive Catalogue be changed, altered or replaced with cash equivalents at the request of CEPSA cardholders. CEPSA COMERCIAL PETRÓLEO reserves the right to replace products from the Exclusive Catalogue with others of similar characteristics.

• 4.5. Redemption of discount-points by various cardholders. Products from the catalogues may be redeemed using discount-points accumulated by up to three cardholders.
  
  To this end, cardholders wishing to use this option must show the three valid cards and provide proof of identity by means of their National Identity Card or other equivalent document, as well as showing the National Identify Cards or other equivalent official documents of the other cardholders. They must also sign the corresponding delivery note. Delivery of the corresponding item to one of the cardholders shall release CEPSA COMERCIAL PETRÓLEO from the obligation to deliver to any other cardholder that has provided their accumulated discount-points for redemption against this product, considering that for all intents and purposes all rights have been duly assigned to the person carrying out the redemption, unless theft or loss has been previously reported.

FIVE. - PROMOTIONS

In the case of cardholders in possession of more than one CEPSA card, the promotions shall be applied to one card only, at the discretion of CEPSA COMERCIAL PETRÓLEO.

Cardholders may not only benefit from this promotion, but also others that are offered, details of which shall be provided on the sales receipt, the website at www.porquetuvuelves.com, via SMS messages or any other means that CEPSA COMERCIAL PETRÓLEO deems appropriate.

SIX. - BALANCE REDUCTIONS

CEPSA COMERCIAL PETRÓLEO reserves the right to reduce cardholders’ balances for administration reasons; any such reductions shall be made on the accumulated discount-points balance.

• In this sense, the following distinctions are made:
  • Failure to redeem discount-points: points earned over the period of a year and that have not been redeemed as of 31st December in the third year following this period shall be reduced by 50% for card administration reasons. If the remaining points are not redeemed within the following month, a further reduction of the remaining 50% will be applied, or the remaining points should the percentage be less.
  • Card inactivity: the points accumulated on a card that remains inactive for a 6 month period, starting from the month of the last operations, shall be reduced by 50% for card administration reasons. Should said inactivity continue within the following month, a reduction of the remaining 50% will be applied. Inactivity refers to the absence of operations to earn or redeem discount-points.

SEVEN. - DATA PROTECTION

Pursuant to Organic Law 15/1999 of 13th December on Personal Data Protection, cardholders are hereby informed that their data shall be included on a file that is owned by CEPSA COMERCIAL PETRÓLEO and used confidentially for the purpose of providing, managing, controlling and maintaining the services included in the ‘Porque Tu Vuelves’ promotional system operated by CEPSA COMERCIAL PETRÓLEO and that is included in the CEPSA card. Likewise, the data provided for processing may be used in relation to the activities included in the company’s social object, and in particular those associated with the sale and distribution of fuel and other complementary services via its commercial network.

In addition, cardholders give their specific consent for CEPSA COMERCIAL PETRÓLEO to process their personal data for advertising, promotional and/or statistical purposes (including segmentation operations in order to adapt marketing activities and offers), authorising in compliance with article 21 of Spanish Law 34/2002 on Information Society Services, the receipt of sales communications adapted to their profile and related to the promotional programme and other activities carried out by CEPSA, or services of added value to which they are entitled as cardholders, either by conventional and/or electronic media (emails, SMS, tickets, etc.). Furthermore, said communications may refer to the company’s own promotions, or, unless specifically stated otherwise in the application, carried out by CEPSA Group companies related to its social object and which are available for consultation on the website at www.cepsa.com. Cardholders give their specific consent, unless duly revoked, for their personal data to be transferred to CEPSA Group companies for the purposes described above.

Cardholders are hereby informed and accept that ‘Porque Tu Vuelves’ Programme partner companies may process the personal details provided, in order to implement the various commercial agreements between CEPSA COMERCIAL PETRÓLEO and third parties, targeting members of the ‘Porque Tu Vuelves’ promotional system and related to the leisure, travel, culture, automation, insurance, distribution and finance sectors, and also to guarantee the correct provision of the services included therein. A list of the companies that CEPSA COMERCIAL PETRÓLEO holds commercial agreements with targeting members of the ‘Porque Tu Vuelves’ promotional system or that collaborate with this programme is available for consultation in the terms and conditions sections of the website at www.porquetuvuelves.com. This website may also be used for the purpose of updating these data.

Likewise, cardholders are hereby informed and give their authorisation for CEPSA COMERCIAL PETRÓLEO to record telephone conversations held with the Customer Service Department on 902 545 545, in order to guarantee the highest possible standards of this service.

Pursuant to current legislation on Personal Data Protection, cardholders may exercise their right to access, rectification, cancellation and opposition by writing, enclosing a photocopy of their National Identity Card or equivalent official document to CEPSA COMERCIAL PETRÓLEO (Network Marketing Department) at the following address: Torre CEPSA, Paseo de la Castellana, nº 259-A, 28046-Madrid, SPAIN. Likewise they may exercise their rights and contact CEPSA regarding matters related to this promotional system by sending an email to buzonbajas@cepsa.com. The exercise of these rights shall not be of a retroactive nature.

EIGHT. - CARD LOSS, THEFT, DAMAGE AND FRAUDULENT USE

• 8.1. Loss, theft and damage. In the event of the loss, theft or damage to the card, cardholders are required to inform CEPSA COMERCIAL PETRÓLEO by calling 902 545 545, and give their specific consent for the possible recording of their data pursuant to the terms and conditions stipulated in Section Seven. CEPSA cards shall not be blocked until said communication is made, without prejudice to the contents of these terms and conditions, and always within the limits defined in Section Seven of these general terms and conditions.
   
• 8.2. Fraud. In the event of illegible cards, cards obtained by theft, fraud or other promotional actions that fail to abide by these regulations or good faith, and in general use that is allegedly fraudulent or in breach of these card terms and conditions, CEPSA COMERCIAL PETRÓLEO reserves the right not to accept the use thereof or the redemption of discount-points accumulated with the card. In such cases, CEPSA COMERCIAL PETRÓLEO may cancel or limit the use of such cards.

NINE. - LIABILITY

CEPSA COMERCIAL PETRÓLEO shall accept no liability whatsoever for damages of any kind arising from operations, except those caused by negligent or malicious actions by CEPSA COMERCIAL PETRÓLEO. In such cases, liability shall be limited to the economic value of the discount points accumulated by cardholders.

TEN. - MISCELLANEOUS

• 10.1. CEPSA COMERCIAL PETRÓLEO may partially or completely modify or vary CEPSA card requirements or benefits, by providing a minimum of fifteen (15) days’ notice prior to their application on the website at www.porquetuvuelves.com. Cardholders may redeem the discount-points earned up until such a time and request the cancellation of the card at any time. At all events, the catalogues and offers in effect, the website and the telephone line on 902 545 545 shall remain fully operational for the purpose of informing cardholders of the new terms and conditions or in the event of any incidents. The continued use of the card or redemption of discount-points shall imply acceptance of said modifications.
   
• 10.2. Partner establishments may cease to participate in the promotion without the need to inform cardholders and are released from all liability in this matter.
   
• 10.3. Use of this card is incompatible with the use of any other CEPSA Group loyalty cards.
   
• 10.4. Mentions of the promotion offerer refer to ‘CEPSA COMERCIAL PETRÓLEO, S.A.U.’, a company whose business address is Torre CEPSA, Paseo de la Castellana, nº 259-A. 28046. Madrid, SPAIN and holder of Spanish Tax Identity No. (CIF) A-80298896.
   
• 10.5. Any possible fiscal consequences arising from the CEPSA card shall be assumed by the liable party, pursuant to the applicable legislation.
   
• 10.6. In order to provide the highest possible standard of service and resolve any queries or incidents, cardholders may contact the website at www.porquetuvuelves.com or call the Customer Service Department on 902 545 545, giving their specific consent to the possible recording of their data pursuant to the terms and conditions of Section Seven.
   
• 10.7. These terms and conditions have been filed with a notary public, and are also available for consultation on the website at www.porquetuvuelves.com.
   
• 10.8. CEPSA CARD, S.A., with registered business address at Torre CEPSA, Paseo de la Castellana, nº 259-A, 12. 28046. Madrid, SPAIN, holder of Spanish Tax Identity No. (CIF) A-80349590, and a CEPSA Group company, is hereby appointed the System administrator, and as such shall manage the discount-points obtained by use of the CEPSA card, maintaining the monetary balances in favour of the cardholders, and paying for, on their behalf, products acquired from the catalogues assigned to the promotion.

ELEVEN. - JURISDICTION

For all controversies arising from the interpretation and application of these terms and conditions, the parties hereby submit themselves to the jurisdiction and competences stipulated in the legislation in effect.

ACCESS CONDITIONS FOR THE ‘PORQUE TU VUELVES’ WEBSITE

Acceptance of these terms and conditions will provide access to the private area on the website at www.porquetuvuelves.com offering a wide range of services designed to enable users to make optimum use of the programme. To this end, CEPSA COMERCIAL PETRÓLEO will send to the email address provided on your application a password for your personal use that will enable you to access the reserved area. Members are advised to modify the password and make diligent use thereof, informing CEPSA at the earliest possible opportunity of any loss, theft or unauthorised access to said password. CEPSA shall accept no liability in the event of the wrongful or fraudulent use of the password by persons other than registered users. Users accept the terms and conditions of use of the portal stipulated in the Legal Notice on the website at www.porquetuvuelves.com. You may unsubscribe as a user by sending an email to buzonbajas@cepsa.com.

For the purpose of this Promotion, you are hereby also informed that for Promotion management purposes data and information regarding the number of SUMA Miles earned and redeemed for ‘Porque Tu Vuelves’ discount-points must be exchanged between CEPSA COMERCIAL PETRÓLEO and AIR EUROPA in order to correctly manage and maintain the ‘CEPSA – AIR EUROPA’ promotion.

• 1. Mere participation in the Promotion implies full acceptance of these terms and conditions. Therefore, declaring the non-acceptance thereof shall lead to participants’ exclusion and consequently CEPSA COMERCIAL PETRÓLEO and AIR EUROPA shall be released from all obligations entered into with participants in relation to this Promotion.
   
• 2. CEPSA COMERCIAL PETRÓLEO and/or AIR EUROPA reserve the right to modify the terms and conditions of this Promotion at any time, and even cancel it prior to the Promotion termination date, provided that there is a justifiable reason. In such an event, they undertake to provide sufficient notice of the new terms and conditions, or where appropriate the permanent cancellation thereof, using the same method and media as these terms and conditions.
   
• 3. In the event of fraud or other promotional procedure that fails to respect these regulations or good faith, CEPSA COMERCIAL PETRÓLEO and/or AIR EUROPA reserve the right to refuse to assign ‘Porque Tu Vuelves’ discount-points and/or SUMA Miles to participants.
   
• 4.  Participants' acceptance of ‘Porque Tu Vuelves’ discount-points and/or SUMA Miles is voluntary, and they therefore renounce any possible action against CEPSA COMERCIAL PETRÓLEO and /or AIR EUROPA for this reason.Ç
• 5. Neither AIR EUROPA nor CEPSA COMERCIAL PETRÓLEO shall hold any liability whatsoever if the Promotion cannot be carried out under any of the terms and conditions given above due to fortuitous facts or force majeure. Should this occur, CEPSA COMERCIAL PETRÓLEO may opt to publish a new procedure using media similar to those used for the initial dissemination or cancellation of the Promotion, without incurring in any form of liability attributable to CEPSA COMERCIAL PETRÓLEO or AIR EUROPA. Any modification or cancellation of the ‘Porque Tu Vuelves’ Programme by CEPSA COMERCIAL PETRÓLEO that affects the members of the ‘SUMA AIR EUROPA’ Programme that join this promotion shall be communicated in the same way as to the other members of the ‘Porque Tu Vuelves’ Programme.
   
• 6. All references to CEPSA COMERCIAL PETRÓLEO are understood to be made to the company known as ‘CEPSA COMERCIAL PETRÓLEO, S.A.U.’, with registered business address at Torre CEPSA, Paseo de la Castellana, nº 259-A. 28046. Madrid, SPAIN, holder of Spanish Tax Identity No. (CIF) A-80298896 and included in the Madrid Companies Register, Volume 187, Page 84, Sheet M-5.692. The customer and user service email address for CEPSA COMERCIAL PETRÓLEO’s ‘Porque Tu Vuelves’ Programme is porquetuvuelves@cepsa.com.
  
  All references to AIR EUROPA are understood to be made to the company known as ‘AIR EUROPA LÍNEAS AÉREAS, S.A.U.’, with registered business address in Llucmajor (Balearic Islands), at Polígono Son Noguera, Ctra. Arenal-Llucmajor, km. 21.5, holder of Spanish Tax Identity No. (CIF) A-07129430 and included in the Palma de Mallorca Companies Register in Volume 2266, Page 124, Sheet PM-4757.