You can exchange the VOUCHER by contacting our customer service and providing the following details:
We also offer the option to redeem them online at www.aireuropa.com
You can check the VOUCHER usage details here.
The possibility and cost of changing the route or date of a flight depend on the flight change terms and conditions of the fare selected at the time of purchase. You can check them in FARE TERMS AND CONDITIONS
You can change the date and time of your flight via MANAGE YOUR BOOKING.
You cannot make the change online if:
To book, please contact us through our Customer Service, Facebook or X. Alternatively, please contact your travel agent.
When you have a VOUCHER, if you do not use it or have an unspent amount, you can request a refund 12 months after it is issued.
The deadline for requesting a refund will be 2 calendar months from the date of it expires. You can request it by contacting our Call Centre.
As long as the VOUCHER is refundable
Booking cancellations and/or refunds made through Air Europa's direct sales channels (www.aireuropa.com, customer service helpline, or sales offices) are subject to the cancellation and refund terms and conditions for your selected airfare. To book, please contact us through our Customer Service, Facebook or X.
If you booked through an agency (e.g., eDreams, Gotogate, etc.), you should contact their customer service department to process the cancellation and refund of your ticket.
Once your seat has been assigned, you can request to change it via:
Online changes not available. Additional costs may apply.
Travel in more comfort with your family and travel companions by reserving a window seat, aisle seat, or XL seat ahead of time.
* This service is only available on flights operated by Air Europa. Please check your booking to see if the flight is operated by a partner company.
Seats in the emergency exit row have more space, as do XL seats, for greater comfort.
To reserve these seats, for security reasons, passengers must be able to understand the safety instructions (written and verbal, in Spanish or in English).
Emergency exit seats may be assigned to passengers who are at least 15 years old on the date of the flight for flights to or from the USA.
Emergency exit seats may be assigned to passengers who are at least 12 years old on the date of the flight for all flights, except those to or from the USA.
Passengers CANNOT reserve a seat in the emergency exit row in the following cases:
The online check-in service is not available for unaccompanied minors. The boarding card must be obtained at the airport check-in desks.
For bookings made directly through Air Europa in Spain (in euros), you can request your invoice here. You will receive it within a maximum of 24 hours after submitting your request.
If you made the payment outside Spain using a currency other than the euro, or you were unable to complete the request process, please contact us through our Customer Service, Facebook or X.
If you have made a change to your booking or you have purchased an additional service, you can also request an invoice through the aforementioned channels.
For bookings made through travel agencies (e.g., eDreams, Gotogate, etc.), you must request your invoice directly from the travel agency.
If you have a problem paying for bookings or supplements via www.aireuropa.com, you can contact us by the following means:
If you wish to confirm or reconfirm your flights, you can contact us through one of the following means, by providing us with your reference number or ticket number:
Tickets issued by Air Europa are non-transferable. Therefore, the name of a ticket holder cannot be changed.
You can take the return flight, even if you were unable to make the outbound flight. To do this, you must call our Customer Service team as soon as possible, or contact us through Facebook or X to let us know you will be using the ticket.
If you do not receive the booking confirmation email or do not have the booking reference, please call our Customer Service Customer or send us a private message via Facebook or X indicating your booking information (including passenger names and surnames, the email address used to book, and the selected route and dates).
We recommend you also check your spam folder.
Here are some examples of valid booking references and ticket numbers:
If you have made a spelling mistake when entering the name or surname(s) of a passenger, we strongly recommend that you contact us to correct the error through one of the following channels:
Free rectification.
Air Europa tickets are nominative and non-transferable.
You can add your booking by visiting the Add Booking section.
You can review your booking information in the manage your booking section.
Any additional services, such as seats or luggage, cannot be refunded once the purchase has been processed.
To check in and obtain your boarding card for an Air Europa flight operated by another airline, visit the website of the airline or go to its check-in desks at the airport.
To check in and get your boarding card for flights operated by Air Europa, please visit our website (https://www.aireuropa.com) or go to the check-in counters at the airport.
For security reasons, it will be necessary to obtain the boarding pass at the airport counter at:
Flights to Cuba
Flights from Colombia
The boarding pass will be printed free of charge.
Remember that if your reservation has any special requirements you will need to check in at the airport counters.
For passengers travelling in BUSINESS class or SkyTeam ELITE PLUS members, provided that they have indicated their Suma card (Gold or Platinum) or any SkyTeam loyalty programme on their booking or during the check-in process. In these cases, the VIP logo will appear on your boarding pass.
If you have any questions, please contact us by the following means:
Our tickets are electronic, so there is no need to print them. You can obtain them by checking in online or at the airport check-in desks.
Search for the best fare just for you:
You can see the terms and conditions of your fare in the following sections:
Air Europa offers different rates and services to adapt to the needs of passengers.
Check our rates and conditions here.
Take out your travel insurance with the best medical care and cancellation coverage at a great price. To get a quote or to purchase your policy, please visit: Travel insurance
FLIGHT CHANGES
If there is a change to your flights, you must contact us through our Customer Service, Facebook or X. There are two situations:
FLIGHT REFUND REQUEST (CANCELLATION INSURANCE)
You should contact us by phone of social media to submit a request. Air Europa will process your refund request in accordance with the terms and conditions of the selected airfare. The non-refunded portion must be requested directly from Allianz.
You can update your booking email by contacting us through the following channels:
You can check the features on our seats at the following link:
Air Europa customers can purchase the Change Option for domestic flights.
WHAT DOES THE CHANGE OPTION LET YOU DO?
GENERAL TERMS AND CONDITIONS
PRICE
This product costs:
If the facial recognition machines are unavailable, you can ask our check-in staff to help you complete the process manually, after accepting the GDPR (European Data Protection Act) regulations.
*Temporarily disabled for health reasons.
The more, the better!
If you and your companions (excluding babies) make up a group of more than nine passengers, you can get special offers. Please contact us through the following form, and we will contact you as soon as possible:
You can also contact us by email: grupos.ux@air-europa.com
To travel with a group of children, you must contact Air Europa and indicate the number of children and adult companions.
Above this number, one adult will be required for every 12 additional children.
You can check in 48 hours before your flight departs through this link, except for flights to the United States, when you must check in 24 hours in advance.
In case of a connecting flight, check-in will only be available when there are less than 48 hours remaining until the last flight.
Click on this link to check in. You can also check in on the same day as the flight at the airport check-in counter.
The check-in counters open two and a half hours before the flight’s departure and close 45 minutes before departure, except for international flights, which close 60 minutes before the flight’s departure.
* With the exception of Medellín, San Pedro Sula and Santa Cruz de la Sierra which are 90 minutes and Caracas which are 120 minutes.
** With the exception of Amsterdam which is 60 minutes.
You will need your booking localizer or ticket number and the passenger details. Click on this link to check in.
You have to go to the check-in counter on the day of your flight at least 45 minutes before departure for domestic and European flights**, and 60 minutes before for international flights*.
* With the exception of San Pedro Sula and Santa Cruz de la Sierra which are 90 minutes and Caracas which are 120 minutes.
** With the exception of Amsterdam which is 60 minutes.
Check that your travel details are correct and make sure that the flight is within the allowed check-in period.
If you have a connecting flight, check-in will only be available when there are less than 48 hours left before your final flight.
Remember that if your booking has spe
Check-in can only be done one passenger at a time. Remember to have ready the booking localizer and passenger details.
Yes, you can choose a seat when you check in. All pre-assigned seats are always free of charge. You can change your seat if you wish at an additional cost.
When you check in, the system will automatically look for the seat that is closest to the other passengers in your reservation. If you booked separately, you can select your desired seats at an extra cost.
If you are traveling with a pet, you must go to the check-in counter on the day of your flight. More info here.
You cannot cancel a check-in through the website.
Once you have checked in online, you can download your boarding card in PDF and wallet format and/or send it to yourself by email.
Check that your flight is within the allowed check-in period. Remember that if your booking has any special requirements, you will need to check in at the airport counters.
If you have a connecting flight, check-in will only be available when there are less than 48 hours remaining before your final flight.
This service is not available for passengers who requested special accommodations, for unaccompanied minors, passengers carrying animals in the cabin or flights operated by other airlines. In these cases, you have to check in at the airport counters.
Yes, both from the reservation processing section and during the check-in process, in the option to add frequent flyer information.
The check-in counters open two and a half hours before the flight’s departure and close 45 minutes before departure, except for international flights, which close 60 minutes before the flight’s departure. Remember that going through security could keep you from arriving at the boarding gate in time.
*Except for Medellín, San Pedro Sula and Santa Cruz de la Sierra, which are 90 minutes, and Caracas, which is 120 minutes.
If you have already checked in online, you can go directly to the security checkpoint and then to the boarding gate without going to the check-in counter, unless your resident ID or other documentation needs to be verified at the airport.
If you need to check luggage, you will need to go to the airport check-in counter well in advance. For more information on luggage, click here.
On our website, you can only check in on flights operated by Air Europa.
This service allows you to avoid check-in lines and to board the aircraft first. You'll also be allowed to travel with carry-on baggage. Get more information here.
Verify the details of your itinerary to see which airline is operating your flight. On our website, you can only check in on flights operated by Air Europa.
Several routes are affected by the Air Europa pilots' strike on 1, 2, 4 and 5 May 2023. To find out which flights are affected visit this page.
When a minor reaches the age of majority, the legal guardian will receive an email requesting the email address of the person who has come of age.
After this information is provided, an email will be sent to the indicated address with a link to the password registration form.
A family account allows several members to be grouped into a single account, making it easier to accumulate Miles together. The account has a limited number of members of up to 4 adults and 3 minors and is managed by an administrator who must be of legal age.
The number of members in a family account is limited as established in the Air Europa Suma Programme conditions: up to 4 adults and 3 minors.
Any member, except minors, can leave the family account at any time. This can be done through the personal profile in the Air Europa Suma Programme or by contacting customer services.
