Air Europa

Annoucements

Changes in the operation of our flights

 

Air Europa reports that travel and movement restrictions announced by various government agencies have affected our operations, forcing us to modify or cancel scheduled flights.

The company is offering unprecedented flexibility to its passengers, with measures to facilitate ticket changes and Vouchers offering that we are updating daily and that are unparalleled in the airline's history.

However, if such alternatives are not acceptable, the passenger, provided that it is established by the legislation in force at the time, shall retain his right to reimbursement. We must also inform you that, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process could be delayed.

Given the exceptional nature of the situation, customer service may not be as efficient as we would like it to be. In order to help you in your negotiations, check the conditions offered below. You will also find, if the exchange conditions allow it, the form to request your voucher.

Benefit from additional discounts on your next purchases when paying with VOUCHER!

If, after the date of purchase of your ticket, during the dates of travel, the destination or origin of your journey is in an area with mobility restrictions (compulsory quarantine on arrival, confined cities), we offer you the possibility of changing the date of your journey completely free of charge in the same cabin.  There is also the option of obtaining a VOUCHER if you prefer.

*Except for route changes or if the date change is made from  01/12/21 to 15/01/22, 08/04/22 to 24/04/22, 29/04/22 to 03/05/22, 16/06/22 to 15/09/22, 28/10/22 to 02/11/22 or 01/12/22 to 15/01/23. In both cases, the change will be made without penalty and you will only have to pay the difference in fare if the original fare is not available. If there is no difference, you will not have to pay anything for the change. Remember that you can make changes by contacting your point of sale or on our website.

If your flight has been changed, we offer you the following:

  • Date change free of charge in the same cabin*
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issuance of the new reservation. Once the period of 12 months has elapsed from the issuance of the Voucher, you may request a refund of the unused portion of the Voucher, provided that this is established in the applicable regulations in each country of issue of your original ticket. Vouchers issued in connection with tickets whose flight was not cancelled will not be refundable. You can request your VOUCHER by completing the form below.

When the above alternatives do not suit your needs, the refund, as long as it is required by the law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process may be delayed.

*Except for route changes or if the date change is made from  01/12/21 to 15/01/22, 08/04/22 to 24/04/22, 29/04/22 to 03/05/22, 16/06/22 to 15/09/22, 28/10/22 to 02/11/22 or 01/12/22 to 15/01/23. In both cases, the change will be made without penalty and you will only have to pay the difference in fare if the original fare is not available. If there is no difference, you will not have to pay anything for the change. Remember that you can make changes by contacting your point of sale or on our website.

Check here for the entry/exit conditions.

 

If you wish to make a change, you can manage it through Manage your Reservation.

If you have a flight scheduled for the next 48 hours we recommend you to check the flight status before going to the airport.

At Air Europa, one of our core values is safety, and we want to share with you what we are doing to keep our passengers safe, comfortable and healthy when they choose to fly with us.
 

Discover and book with Air Europa to more than 130 destinations! Check our routes from your city.

We are very sorry for all the inconvenience caused by this situation outside Air Europa and we thank you for your understanding.