You can be assured.
We're waiting for you aboard.
At Air Europa we are committed to passenger safety, caring for customers and employees remains Air Europa's No. 1 priority, and we are working to ensure a comfortable and healthy flight experience.
Cleanliness and hygiene
At the airport
Air Europa maintains extremely stringent aircraft cleaning protocols, but has increased the number of in-depth cleanings to disinfect the entire fleet with specific hospital-grade products that are perfectly suited to kill the coronavirus. Crews are equipped with masks and gloves and all aircraft have been provided with disinfectant wipes for use by both crew and passengers.
It is important to remember that cabin air never stagnates. It is a mixture of outdoor air and filtered air using HEPA or high efficiency recirculation filters. To get an idea of their ability, they can capture virus-containing particles with an efficiency of more than 99.9%. They are exactly the same as those used in high-demand hospital settings, such as operating theatres. No other form of mass transport is as efficient at protecting passengers from potential contagion as the modern and efficient aircraft that Air Europa operate.
The European regulatory body recommends that airlines have the necessary universal protective kits on-board the aircraft (protective clothing, gloves, masks, biological protective goggles...). Our aircraft have been equipped with these kits since 2003, when an outbreak of Acute and Severe Respiratory Syndrome (SARS) was originally detected.
Removal of non-essential items
We have removed newspapers and magazines from our aircraft to reduce unnecessary contact points.
we are working to prioritize the health of our passengers and hygiene measures by implementing the following:
The company is offering unprecedented flexibility to its travelers. On purchases made from May 1, with at least 7 days remaining until the departure of your flight, it will be allowed to change the date without applying a penalty for change and paying only the difference in fare if the original fare is not available.
It’s recommended that our customers use our online channels so that they can manage everything related to their travel. Passengers can do this on our website aireuropa.com website or our mobile app.
Air Europa SUMA program
To ensure that our customers can enjoy all the benefits of their Air Europa SUMA card, we have now extended the validity of their level for an additional 6 months.
Moreover, the SUMA Miles used in the purchase of any Air Europa ticket without a flight date limit will be refunded.