Passengers with flights to or from Caracas (Venezuela) between 1 and 31 January 2026
Last updated 15 December 2025
Due to the situation in Venezuela, and in order to allow you to adjust your travel plans if you wish, the following date change option has been made available to passengers on the following flights:
- UX071 from 1 to 31 January 16:40 Madrid - Caracas
- UX072 from 1 to 31 January 23:10 Caracas - Madrid
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin from today until 31 March 2026, inclusive. To do so, please contact our Call Centre.
Passengers with flights to or from Caracas (Venezuela) between 29 November and 31 December 2025
Last updated 15 December 2025
We would like to inform you that, due to the situation in Venezuela, the following flights have been cancelled:
- UX071 from 29 November to 31 December 16:40 Madrid - Caracas
- UX072 from 29 November to 31 December 23:10 Caracas - Madrid
In order to allow you to adjust your travel plans, if you wish, the following special conditions have been put in place:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin from today until 31 March 2026, inclusive. To do so, please contact our Call Centre.
CHANGE OF route
Date change (flight operated by Air Europa): Free of charge in the same cabin from today until 28 February 2026, inclusive. To do so, please contact our Call Centre.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
New border control system in the EU from 12 October 2025 – Entry/Exit System (EES)
Last updated 30 September 2025
A new European border control system will soon be operational: the Entry/Exit System (EES).
This system is intended for citizens of countries outside the European Union who are travelling to the Schengen area for short stays.
Its implementation will be gradual and will begin on 12 October 2025 at the various points of entry.
With the entry into force of the EES, biometric controls and digital registration will be introduced, so it is recommended that you allow a little extra time at border crossings, especially during the first few months of implementation.
If you would like to know more about the EES, you can consult the official website of the European Union and the official website of the Ministry of the Interior.
