Passengers with flights to/from Caracas (Venezuela) on 25 November 2025
Last updated 24 November 2025
We would like to inform you that, due to the situation in Venezuela, the following flights have been cancelled:
- UX071 25 November 16:40 Madrid - Caracas
- UX072 25 November 23:10 Caracas - Madrid
In order to allow you to adjust your travel plans, if you so wish, the following special conditions have been put in place:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin from today until 28 February 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): to or from Bogotá, Medellín, or Panama at no cost, in the same cabin, from today until December 9, 2025, inclusive. To do so, you must contact our Call Center.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Passengers with flights to/from Caracas (Venezuela) from 27 to 30 November 2025
Last updated 24 November 2025
Please note that although our flights to/from Caracas remain scheduled, the following courtesies have been enabled for the flights below:
- UX071 on 27, 29 and 30 November 16:40 Madrid - Caracas
- UX072 on 27, 29 and 30 November 23:10 Caracas - Madrid
DATE CHANGE
Date change (flight operated by Air Europa): Free of charge in the same cabin from today until 28 February 2026, inclusive.
VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, non-refundable).
Passengers with flights from Brussels on 26 November 2025
Last updated 20 November 2025
Please be advised that due to the national strike in Belgium, which will affect airport services in Brussels on Wednesday 26 November, the following flights have been cancelled:
- UX1172 26 November 10:45 Brussels - Madrid
- UX1174 26 November 18:55 Brussels - Madrid
In order to allow you to adjust your travel plans, if you wish, the following special conditions have been put in place:
CHANGE OF DATE
Change of date (flight operated by Air Europa): Free of charge in the same cabin from today until 3 December 2025, inclusive.
- If you booked your flight through a travel agency, please contact your point of sale.
- If you booked your flight directly with Air Europa, please contact our call centre.
CHANGE OF route
Route change (flight operated by Air Europa): from any European route at no extra cost, in the same cabin, from today until 3 December 2025 inclusive. To do this, please contact our Call Center
REQUEST A VOUCHER
If you don't know when you want to travel, we offer you the option of saving the ticket price to use as credit towards a future purchase (valid for any destination operated by Air Europa, refundable). To do so, please contact our Call Centre
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
New border control system in the EU from 12 October 2025 – Entry/Exit System (EES)
Last updated 30 September 2025
A new European border control system will soon be operational: the Entry/Exit System (EES).
This system is intended for citizens of countries outside the European Union who are travelling to the Schengen area for short stays.
Its implementation will be gradual and will begin on 12 October 2025 at the various points of entry.
With the entry into force of the EES, biometric controls and digital registration will be introduced, so it is recommended that you allow a little extra time at border crossings, especially during the first few months of implementation.
If you would like to know more about the EES, you can consult the official website of the European Union and the official website of the Ministry of the Interior.
