Reactivation of flights to/from Israel (Tel Aviv) starting 14 July
Last update 25 June 2025
Due to the evolution of the situation in Israel, we are resuming the route to/from Tel Aviv starting on 14 July 2025.
- From 14 July to 31 July, we will operate on Mondays, Wednesdays, Thursdays and Sundays.
- From 1 August onwards, we will operate every day of the week except Saturdays.
Passengers affected by the cancellations may choose to travel on these flights, subject to availability.
Please note that the following flights remain cancelled:
- UX1301 08:35 Madrid - Tel Aviv from 25 June to 13 July inclusive.
- UX1301 08:35 Madrid - Tel Aviv on 15, 18, 22, 25 and 29 July.
- UX1302 16:05 Tel Aviv - Madrid from 25 June to 13 July inclusive.
- UX1302 16:05 Tel Aviv - Madrid on 15, 18, 22, 25 and 29 July.
To receive any updates on your flights, please remember to update your phone number and email address here.
We apologise for any inconvenience this situation beyond Air Europa's control may cause you.
We have established the following special conditions for our customers affected by the cancellations:
CHANGE OF DATE
Change of date (flight operated by Air Europa): Free in the same cabin for flights up to and including 15 November 2025.
- If you have already been rebooked on another date with the same route and would like to change your booking to travel on one of the above dates, you can make the change free of charge here.
- If you have not yet taken any action regarding your booking, we recommend that you contact our Call Centre directly for assistance.
CHANGE OF route
Route change (flight operated by Air Europa): from any European route at no extra cost, in the same cabin, to fly up to and including 15 November 2025. To do this, please contact our Call Center
REQUEST A VOUCHER
If you don't know when you want to travel, we offer you the option of saving the ticket price to use as credit towards a future purchase (valid for any destination operated by Air Europa, refundable). To do so, please contact our Call Centre
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Passengers with flights to/from Israel (Tel Aviv) from 13 June to 31 July
Last update 25 June 2025
As previously announced, due to the situation in Israel, the following flights have been cancelled:
- UX1301 08:35 Madrid - Tel Aviv from 25 June to 13 July inclusive.
- UX1301 08:35 Madrid - Tel Aviv on 15, 18, 22, 25 and 29 July.
- UX1302 16:05 Tel Aviv - Madrid from 25 June to 13 July inclusive.
- UX1302 16:05 Tel Aviv - Madrid on 15, 18, 22, 25 and 29 July.
We would like to inform you that, due to the evolution of the situation in Israel, we are re-establishing the route to/from Tel Aviv from 14 July 2025.
- From 14 July to 31 July, we will operate on Mondays, Wednesdays, Thursdays and Sundays.
- From 1 August onwards, we will operate every day of the week except Saturdays.
Passengers affected by the cancellations may choose to travel on these flights, subject to availability.
To receive any updates on your flights, please remember to update your phone number and email address here.
We apologise for any inconvenience this situation beyond Air Europa's control may have caused you.
We have put the following special conditions in place for our customers affected by the cancellations:
CHANGE OF DATE
Change of date (flight operated by Air Europa): Free in the same cabin for flights up to and including 15 November 2025.
- If you have already been rebooked on another date with the same route and would like to change your booking to travel on one of the above dates, you can make the change free of charge here.
- If you have not yet taken any action regarding your booking, we recommend that you contact our Call Centre directly for assistance.
CHANGE OF route
Route change (flight operated by Air Europa): from any European route at no extra cost, in the same cabin, to fly up to and including 15 November 2025. To do this, please contact our Call Center
REQUEST A VOUCHER
If you don't know when you want to travel, we offer you the option of saving the ticket price to use as credit towards a future purchase (valid for any destination operated by Air Europa, refundable). To do so, please contact our Call Centre
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
New terminal at Jorge Chávez Airport in Lima (LIM)
Last update 13 May 2025
We would like to inform you that, with the opening of the new terminal at Jorge Chávez International Airport in Lima, as of 16 May 2025, all our operations in Lima will be carried out exclusively from this new terminal.
✈️ First flights in the new terminal:
Arrival in Lima: Flight UX175 from Madrid will be the first flight to land at the new terminal.
- Departure: Thursday, 15 May 2025
- Arrival: Friday, 16 May 2025
Departure from Lima: Flight UX176 to Madrid will be the first flight to take off from the new terminal.
- Departure: Friday, 16 May 2025
- Arrival: Saturday, 17 May 2025
🧳 Check-in counters at the new terminal at Lima Airport:
- Level 3, new terminal
- Desks C8 to C15
We recommend arriving early to familiarise yourself with the new facilities.
Passengers on flights to Cuba from 2025
Last updated on 23 April 2025
From 2025, all passengers travelling to Cuba will need a physical visa* or digital visa (eVisa-Cuba).
The tourist visa is valid for a single entry into Cuba for a stay of 90 days, extendable for 90 days. If you obtain a new passport, you will need to obtain a new visa.
You can apply for it quickly and easily directly from our website.
*The physical visa will be valid until 30 June 2025 and can still be obtained from Cuban consulates or embassies.
Passengers with flights to Israel in 2025
Last updated 23 April 2025
From 2025, all passengers travelling to Israel who are exempt from visa requirements must complete the form to apply for an Electronic Travel Authorisation (ETA) at least 72 hours before their flight departure.
The ETA is valid for two years, during which time you can travel to Israel as many times as you wish, provided that each visit does not exceed 90 days. If you obtain a new passport, you will need to obtain a new ETA.
You can apply for it quickly and easily directly on our website.
Passengers with flights to the UK in 2025
Last updated 23 April 2025
Passengers with flights to the United Kingdom from 2025 onwards
From 2025 onwards, all passengers travelling to the United Kingdom will need an Electronic Travel Authorisation (ETA) to enter the country.
The ETA is valid for 2 years, and during that time you can travel to the United Kingdom as many times as you like, provided that each visit does not exceed 6 months. If you obtain a new passport, you will need to obtain a new ETA.
You can apply for it quickly and easily directly from our website.
