If you wish to add extra luggage, you can do so in advance here or by calling Customer Service.
The maximum limit of suitcases per passenger is 10 pieces. If you need to transport more than 10 suitcases, you must contact our Cargo service at +34 934904038.
This service is only available on flights operated by Air Europa. Please check your booking to see if the flight is operated by an affiliated company.
You can request to take a suitcase or item of luggage that exceeds 158 cm (overall dimensions) by sending an email indicating the dimensions and weight to ssr.ux@air-europa.com.
If it is not possible to transport your item of luggage as an oversized bag, you can request to transport it as cargo through Air Europa cargo.
*Requirement subject to space availability.
It is not possible to purchase additional hand luggage.
However, you can consider the option of purchasing additional checked bags on our website or by contacting us through our Customer Service, Facebook or X.
A foldable umbrella or camera can be taken as an accessory in addition to your hand luggage.
In addition to your hand luggage, you can take one of the following items on your flight:
This additional item must fit under the seat in front of you and not exceed the following dimensions: 15 cm (high) x 30 cm (wide) x 40 cm (long).
If your ticket includes a flight operated by another airline, additional baggage can only be purchased in the airport at the check-in desks of the airline operating the first flight.
You can view the baggage allowance for your booking by going to:
Depending on your selected airfare and route, you can purchase additional baggage online or at the Air Europa office in the airport:
The maximum limit of bags per passenger is 10 pieces (including those that are included with your ticket).
OVERSIZED BAGGAGE IN THE CABIN
If you want to take an item of luggage that does not fit in the overhead compartments or under the seat in front of you due to its size or weight (e.g., musical instrument, television, iMac, etc.), it must be transported on an additional seat(s) and supervised by the passenger at all times. The price and conditions can be viewed here.
OVERSIZED BAGGAGE IN THE HOLD
Any item that exceeds 158 cm in total (height x width x length) can be transported in the aircraft hold. However, it must not exceed 32 kg in weight. Wheelchairs, musical instruments, and pets are exempt from this rule and can be transported in the hold. Items considered as household appliances (e.g., iMacs, televisions, monitors, desktop computers) cannot be transported in the hold.
To book this service, please contact us through our Customer Service, Facebook or X.
Paintings, works of art, sheets and frames can only be transported on an additional seat in the aeroplane's cabin, always under the personal custody of the passenger. The price and conditions can be viewed here.
To purchase an additional seat, please contact us through our Customer Service, Facebook or X. You can also choose to contact a freight transportation company.
Bicycles, surfboards, golf equipment, etc. Take your sports gear with Air Europa!
You can make your reservation online through Manage your booking, our Customer Service or through Facebook or X, specifying the dimensions and weight of the gear in question.
Check the conditions for transporting sports gear here.
The option of checking your baggage through to your final destination depends on the selected route and airlines operating the flights:
EXCEPTIONS
Find out how to transport your musical instrument safely at this link.
Only small amounts of liquid are permitted in hand baggage. These liquids must be transported in containers with a maximum capacity of 100 ml. Each passenger can take a maximum of 1 litre.
Passengers can transport a drone if they meet the security terms and conditions for transporting lithium batteries.
The drone can be transported in the cabin as hand baggage provided that it does not exceed the hand baggage dimension and weight limits.
In addition, you must inform the airline of the drone model and its technical specifications by sending an email to the following address: ssr.ux@air-europa.com
Batteries are used to supply electrical current to the electronic devices we use daily. They can be made of different materials and sizes, so their method of transport may vary.
Check the conditions for transporting them
Dangerous goods are items or substances that are capable of putting health, safety, property, or the environment at risk.
They exhibit the following properties: explosives, flammable and non-flammable gases and toxic gases, flammable liquids and solids, oxidisers (oxidising agents), toxic and infectious substances, radioactive material, corrosive substances and other objects, including substances that are harmful to the environment, such as: lithium batteries, dry ice, magnetised material, combustion engines, genetically modified organisms, substances maintained at high temperatures, life-saving devices, consumer goods, chemistry sets, and first-aid kits.
These items or substances may NOT be transported in a passenger's luggage, unless otherwise indicated in the following link:
HOW TO TRANSPORT DANGEROUS GOODS
For more information, please send an email to: ssr.ux@air-europa.com
If you have a problem paying for bookings or supplements via www.aireuropa.com, you can contact us by the following means:
Any additional services, such as seats or luggage, cannot be refunded once the purchase has been processed.
If you have experienced an issue with your luggage, click here.
If your luggage has been located and subsequently withheld at customs for inspection, our airport baggage service staff will contact you to inform you if you need to collect it in person from the airport.
If you have experienced an issue with your luggage, click here.
If your trip includes a flight operated by another airline, the company that operates the last flight of the trip is responsible for managing the Property Irregularity Report (PIR). Therefore, you must contact this airline to process the incident.
We locate most luggage within the first 24 hours through the WorldTracer international baggage search system. This system is used in almost 2,000 airports and by some 360 airlines to locate luggage as quickly as possible.
In accordance with Article 17.2 of the Montreal Convention, the carrier shall not be liable for damage caused to the extent that the damage is due to the nature, defect or vice of the baggage. In this sense, the normal use of baggage produces over time a wear that weakens the structure of the suitcases and, consequently, results in the aforementioned defects or vices, whose common result is the deterioration of the suitcases. Similarly, the misuse of suitcases, without respecting the manufacturer's specifications regarding weight and maximum capacity, also results in damage due to the nature and vice of the baggage, the responsibility of which must be fully assumed by the passenger. For these reasons, airlines, in accordance with the Montreal Convention, do not assume liability for minor damage and accessories that protrude from the baggage and that have been caused by the causes above.
All airlines have limited liability, so you may have greater coverage if you have a fully comprehensive, domestic, business or travel insurance policy.
CHILDREN UNDER 2 YEARS OLD
In addition to your baggage allowance, you can also transport one of the following items:
CHILDREN BETWEEN 2 AND 11 YEARS OLD
Children between 2 and 11 years old have the same baggage allowance as adult passengers. To see the baggage allowance for each passenger, please click here.
Air Europa offers different rates and services to adapt to the needs of passengers.
Check our rates and conditions here.
It is compulsory to declare amounts in excess of EUR 10,000. In this case, you must go to the office located in Customs, Room 1, Terminal 1 in Madrid.
Download the PDF to find out what you can and can't carry in your baggage: money to be declared, prohibited items, recommendations before flying, etc.
You can carry ashes or cremated human remains as part of your carry-on luggage, as long as they are properly contained in a covered urn without being visible to other passengers. Keep in mind that local authorities at the airports of origin and destination may require certain documents for this transport.
In hand luggage (cabin): You may carry liquids, gels, creams, lotions (including toothpaste), up to 100 ml per container and 1 litre total. Pack them in a transparent, resealable bag and present it separately at security.
Exceptions: medicines, baby food, breast milk, and duty-free liquids in sealed STEB bags with receipts.
Cabin (hand luggage): Each passenger may carry liquids in containers of up to 100 ml, placed in a 1-litre transparent resealable bag. Only one bag per passenger is allowed.
Checked baggage: Larger containers are allowed, provided they are securely sealed and comply with airline and IATA safety rules.
