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Air Europa

Press releases

Updated information: 26/03/2020

Changes in the operation of our flights

Air Europa reports that restrictions on travel and movement of people announced by various government agencies have affected our operations. 

The company is offering unprecedented flexibility to its passengers, with measures to facilitate ticket changes that we are updating daily and that are unparalleled in the airline's history.

Given the exceptional nature of the situation, customer service may not be as efficient as we would like it to be. In order to help you in your negotiations, you can consult here the conditions of entry to different territories as well as the measures taken. You will also find, if the exchange conditions allow it, the form to request your voucher.

Check the conditions offered according to your country/city of origin or destination.

Passengers with flights to/from any destination in the Air Europa network

Air Europa, following the health recommendations, offers more flexibility to its passengers even if your flight has not been cancelled.

  • If your ticket has been issued before 01/04/20 and you plan to fly before 30/06/20, we allow you:
    • Change of date or route by paying only the fare difference. To request this, you must contact your point of sale or travel agency.
  • If your ticket has been issued before 11/03/20 and you plan to fly between 15/03/20 and 30/04/20, we allow you:
    • Change of date or route by paying only the fare difference. To request this, you must contact your point of sale or travel agency.
    • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below.

Within the Spanish national territory (except Islands and Melilla)
  •     Flights cancelled between Madrid and Vigo from 21/03/20 to 30/04/20
  •     Flights cancelled between Madrid and La Coruña from 21/03/20 to 30/04/20
  •     Flights cancelled between Madrid and Bilbao from 21/03/20 to 30/04/20
  •     Flights cancelled between Madrid and Malaga from 21/03/20 to 30/04/20
  •     Flights cancelled between Madrid and Alicante from 21/03/20 to 30/04/20
  •     Flights cancelled between Madrid and Valencia from 21/03/20 to 30/04/20

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below.

Melilla
  • Flights cancelled to/from Melilla from 17/03/20 to 30/04/20

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below.
Mainland Spain/Balearic Islands

According to the instructions derived from the ministerial order TMA/247/2020 of the Ministry of Transport, Mobility and Urban Agenda published yesterday in the BOE, please download and complete the following form which will be required at the airport.

All flights to/from the Balearic Islands are cancelled with the exception of the following flights until 28th March:

  • UX6048 Palma - Madrid
  • UX6079 Madrid - Palma
  • UX6156 Palma - Barcelona
  • UX6073 Barcelona - Palma

From 28 March to 30 April all flights will be cancelled except for the following ones:

  • UX6048 Palma - Madrid
  • UX6079 Madrid - Palma

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below.
Within Balearic Islands

All flights between the Balearic Islands are cancelled with the exception of the following frequencies which are maintained from 20/03/20 to 05/04/20

  • Every day except Saturdays:
    • UX1707 Ibiza - Palma
    • UX1710 Palma - Ibiza
    • UX4531 Palma - Mahon
    • UX4530 Mahon - Palma
  • On Saturdays:
    • UX1703 Ibiza - Palma
    • UX1706 Palma - Ibiza
    • UX4537 Palma - Mahon
    • UX4532 Mahon - Palma

According to the instructions derived from the ministerial order TMA/247/2020 of the Ministry of Transport, Mobility and Urban Agenda published yesterday in the BOE, please download and complete the following form which will be required at the airport.

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below.
Canarias

All flights to/from are cancelled with the exception of the following: 

From March 24th to 27th: 

  • UX9047 Tenerife North - Madrid
  • UX9048 Madrid - Tenerife North
  • UX9161 Gran Canaria - Tenerife North - Madrid
  • UX9164 Madrid - Tenerife North - Gran Canaria


On March 28th:

  • UX9161 Gran Canaria - Tenerife Norte - Madrid

According to the instructions derived from the ministerial order TMA/247/2020 of the Ministry of Transport, Mobility and Urban Agenda published yesterday in the BOE, please download and complete the following form which will be required at the airport.

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below.
Europe
  •     Flights cancelled to/from Italy from 11/03/20 to 30/04/20
  •     Flights cancelled to/from Portugal from 17/03/20 to 30/04/20
  •     Flights cancelled flights to/from Düsseldorf, to/from Munich, to/from Zurich and to/from Brussels from 21/03/20 to 30/04/20
  •     Flights cancelled to/from Paris - Orly, to/from Frankfurt, to/from Amsterdam, to/from London from 23/03/20 to 30/04/20
  •     Flights cancelled to/from Paris - Charles de Gaulle from 29/03/20 to 30/04/20

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below
Africa and the Middle East
  •   Flights cancelled to/from Tunis from 15/03/20 to 30/04/20 (except 22 and 23 March)
  •   Flights cancelled to/from Morocco from 13/03/20 to 30/04/20
  •   Flights cancelled to/from Israel from 24/03/20 to 30/04/20

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below

United States of America
  • Cancelled flights to/from United States of America from 14/03/20 to 30/04/20

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below
Brazil
  •  Cancelled flights to/from Fortaleza, to/from Salvador de Bahia and to/from Recife from 01/04/20 to 30/04/20
  •   Cancelled flights to/from Guarulhos from 26/03/20 to 30/04/20 (except for the flights on 27 and 28 March which remain)

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below
Caribbean (Cuba, Honduras, Mexico, Panama, Dominican Republic)
  •   Flights cancelled to/from Cuba from 26/03/20 to 30/04/20
  •   Flights cancelled to/from Honduras from 17/03/20 to 30/04/20
  •   Flights cancelled to/from Mexico (Cancun) from 28/03/20 to 30/04/20
  •   Flights cancelled to/from Panama from 03/15/20 to 04/30/20
  •   Flights cancelled to/from Dominican Republic from 16/03/20 to 30/04/20

Passengers whose flight has been cancelled are entitled to:

  • Change of date to fly until June 15 free of charge. If you wish to change after June 15, you can do so by paying only the difference in fare. To request this, you must contact your point of sale or travel agency.
  • VOUCHER: In case you do not make the trip, you can save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This voucher must be used within one year of issue and to fly within 12 months of the issue of the new reservation. You can request your voucher by completing the form below

South America (Argentina, Bolivia, Colombia, Ecuador, Paraguay, Peru, Venezuela, Uruguay)
  • Flights cancelled to/from Argentina from 16/03/20 to 30/04/20 (until 01/05/20 from Argentina)
  • Flights cancelled to/from Bolivia from 03/14/20 to 04/30/20
  • Flights cancelled to/from Bogota from 03/23/20 to 04/30/20
  • Flights cancelled to/from Medellín from 03/28/20 to 04/30/20
  • Flights cancelled to/from Ecuador from 17/03/20 to 30/04/20
  • Flights cancelled to/from Paraguay from 13/03/20 to 30/04/20 (until 01/05/20 from Paraguay)
  • Flights cancelled to/from Peru from 16/03/20 to 30/04/20 (until 01/05/20 from Peru)
  • Flights cancelled to/from Venezuela from 15/03/20 to 30/04/20
  • Flights cancelled to/from Uruguay from 20/03/20 to 30/04/20 (until 01/05/20 from Uruguay)
Check your flight status

If you wish to make a change, you can manage it through Manage your Reservation.

If you have a flight scheduled for the next 48 hours we recommend you to check the flight status before going to the airport.

At Air Europa, one of our core values is safety, and we want to share with you what we are doing to keep our passengers safe, comfortable and healthy when they choose to fly with us.
 

We are very sorry for all the inconvenience caused by this situation outside Air Europa and we thank you for your understanding.