Passengers with flights to or from Caracas (Venezuela)
Last updated february 9, 2026
We are beginning the gradual reactivation of operations to and from Venezuela, with the first flights scheduled for February 17, 20, and 22.
- UX071 Madrid - Caracas
- UX072 Caracas - Madrid
However, the following cancellations remain in effect:
- UX071 from 29 November to February 15, 19 and 21, 2026 16:40 Madrid - Caracas
- UX072 from 29 Novemberto February 15, 19 and 21, 2026 23:10 Caracas - Madrid
- UX073 from 3 January 2026 14:45 Madrid - Caracas
- UX074 from 4 January 2026 15:10 Madrid - Caracas
In order to allow you to adjust your travel plans, if you wish, the following special conditions have been put in place:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin from today until 31 March 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): free of charge in the same cabin to/from Medellín (Colombia), Bogotá (Colombia) or Panama for travel from today until 14 days after the departure date of your original flight.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Passengers with flights from Havana (Cuba) on 10, 11 and 12 February
Last updated february 9, 2026
Due to a fuel shortage at José Martí International Airport (HAV), if you are travelling from Havana to Madrid on 10, 11 and 12 February, please note that although our operations are confirmed, there will be some adjustments to the flights and a technical stopover for refuelling in Santo Domingo (SDQ) will be necessary.
Our flights will be as follows:
- UX052 on 10, 11 and 12 January 2026 Havana 21:05 local time - Madrid 13:35 (+1) local time.
We apologise for any inconvenience this situation, which is beyond Air Europa's control, may cause you.
New border control system in the EU from 12 October 2025 – Entry/Exit System (EES)
Last updated 30 September 2025
A new European border control system will soon be operational: the Entry/Exit System (EES).
This system is intended for citizens of countries outside the European Union who are travelling to the Schengen area for short stays.
Its implementation will be gradual and will begin on 12 October 2025 at the various points of entry.
With the entry into force of the EES, biometric controls and digital registration will be introduced, so it is recommended that you allow a little extra time at border crossings, especially during the first few months of implementation.
If you would like to know more about the EES, you can consult the official website of the European Union and the official website of the Ministry of the Interior.
