Air Europa

Press releases

Updated information: 01/07/2020

Changes in the operation of our flights

Air Europa reports that restrictions on travel and movement of people announced by various government agencies have affected our operations.

The company is offering unprecedented flexibility to its passengers, with measures to facilitate ticket changes that we are updating daily and that are unparalleled in the airline's history.

Given the exceptional nature of the situation, customer service may not be as efficient as we would like it to be. In order to help you in your negotiations, check the conditions offered below or the frequency changes according to your country/city of origin or destination. You will also find, if the exchange conditions allow it, the form to request your voucher.

Moreover, if you redeem your voucher between June 08 and July 31, you will get a 50% discount on your purchase!*

* Valid for travel up to 15/12/20 on flights operated by Air Europa Sale in our offices, through the Call Centre or from the website (resident discount applicable only to telephone sales or sales offices). Discount not applicable to airport taxes.

Exchange conditions for passengers with flights until 30/06/20 inclusive to/from any destination in the Air Europa network

Air Europa, following the health recommendations, offers more flexibility to its passengers whether or not your flights have been modified.
 
If you plan to fly between March 5/20 and June 30/20 and your ticket was issued earlier on 21/04/20, we offer you the following:

  • Change free of charge until 30/06/21 (*)
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issuance of the new reservation. After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER. You can request your VOUCHER by completing the form below.

(*) Except for changes of route or if the date change is made from 18/12/20 to 10/01/21 or from 26/03/21 to 11/04/21. In both cases, the change will be made without penalty and you will only have to pay a fare difference if the original one is not available. If there is no difference, you will not have to pay anything for the change. Remember that you can make the changes by contacting your point of sale or or on our website.

Change conditions for passengers with cancelled flights from 01/07/20

If you are planning to fly from 01/07/20 and your flight has been modified, we offer you the following:

  • Free date change until 31/07/21 in the same cabin
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issuance of the new reservation. After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER. You can request your VOUCHER by completing the form below.
Within the Spanish national territory (except Islands and Melilla)
  •     Flights cancelled between Madrid and Vigo from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and La Coruña from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Bilbao from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Malaga from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Alicante from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Valencia from 21/03/20 to 30/06/20
Melilla
  • Flights cancelled to/from Melilla from 17/03/20 to 15/07/20
Mainland Spain/Balearic Islands

  • From 28 March to 21 June all flights will be cancelled except for the following ones:
    • UX6048 Palma - Madrid
    • UX6079 Madrid - Palma
  • From 22 June to 30 June, all flights will be cancelled with the exception of the following:
  • UX6012/UX6048/UX6078 Palma - Madrid
  • UX6013/UX6067/UX6079 Madrid - Palma
  • UX6156/UX6072 Palma - Barcelona
  • UX6037/UX6073 Barcelona - Palma
  • UX4005/UX4007 Palma - Valencia
  • UX4004/UX4014 Valencia - Palma
  • UX4024 Palma - Alicante
  • UX4027 Alicante - Palma
Within Balearic Islands

All flights between the Balearic Islands are cancelled until 30/06/20 with the exception of the following frequencies which are maintained:

  • from 20/03/20 to 24/05/20:
    • Every day except Saturdays:
      • UX1707 Ibiza - Palma
      • UX1710 Palma - Ibiza
      • UX4531 Palma - Mahon
      • UX4530 Mahon - Palma
    • On Saturdays:
      • UX1703 Ibiza - Palma
      • UX1706 Palma - Ibiza
      • UX4537 Palma - Mahon
      • UX4532 Mahon - Palma

  • from 25/05/20 to 21/06/20:
    • Every day except Saturdays:
      • UX1707 Ibiza - Palma
      • UX1710 Palma - Ibiza
    • On Saturdays:
      • UX1703 Ibiza - Palma
      • UX1706 Palma - Ibiza

  • from 22/06/20 to 30/06/20:
    • UX1703/UX1707 Ibiza - Palma
    • UX1706/UX1710 Palma - Ibiza
    • UX4537 Palma - Mahon
Canarias

All flights to/from the Canary Islands are cancelled until 30/06/20 with the exception of the following frequencies which are maintained:

  • From 22/06/20 to 30/06/20:
    • UX9059/UX9048 Madrid - Tenerife Norte
    • UX9047/UX9117 Tenerife Norte - Madrid
    • UX9156/UX9164 Madrid - Gran Canaria
    • UX9161/UX9165 Gran Canaria - Madrid
Europe
  •     Flights cancelled to/from Italy from 11/03/20 to 14/07/20
  •     Flights cancelled to/from Portugal from 17/03/20 to 14/07/20
  •     Flights cancelled flights to/from Düsseldorf, to/from Munich, to/from Zurich and to/from Brussels from 21/03/20 to 14/07/20
  •     Flights cancelled to/from Paris - Orly, to/from Frankfurt, to/from Amsterdam, to/from London from 23/03/20 to 14/07/20
  •     Flights cancelled to/from Paris - Charles de Gaulle from 29/03/20 to 30/06/20
  • Flights cancelled to/from Copenhagen from 25/05/20 to 24/10/20
Africa and the Middle East
  •   Flights cancelled to/from Tunis from 15/03/20 to 31/07/20 (except 22 and 23 March)
  •   Flights cancelled to/from Morocco from 13/03/20 to 31/07/20
  •   Flights cancelled to/from Israel from 24/03/20 to 31/07/20
United States of America
  • Cancelled flights to/from United States of America from 14/03/20 to 31/07/20
Brazil
  • Cancelled flights to/from Guarulhos from 26/03/20 to 14/07/20 (except for the flights on 27 and 28 March which remain)
  • Cancelled flights to/from Salvador de Bahia from 01/04/20 to 31/08/20
  • Cancelled flights to/from Fortaleza until 31/10/20
  • Cancelled flights to/from Recife until 31/10/20
Caribbean (Cuba, Honduras, Mexico, Panama, Dominican Republic)
  •   Flights cancelled to/from Cuba from 26/03/20 to 31/07/20
  •   Flights cancelled to/from Honduras from 17/03/20 to 31/07/20
  •   Flights cancelled to/from Mexico (Cancun) from 28/03/20 to 31/07/20
  •   Flights cancelled to/from Panama from 15/03/20 to 31/08/20
  •   Flights cancelled to/from Santo Domingo - Las Americas from 16/03/20 to 14/07/20 except for the following flights which do operate:
    • Flight UX089 Madrid - Santo Domingo on 09/07/20
    • Flight UX088 Santo Domingo - Madrid on 10/07/20
  • Flights cancelled to/from Punta Cana from 16/03/20 to 31/07/20
South America (Argentina, Bolivia, Colombia, Ecuador, Paraguay, Peru, Venezuela, Uruguay)
  • Flights cancelled to/from Argentina from 16/03/20 to 30/08/20 (until 31/08/20 from Argentina)
  • Flights cancelled to/from Iguazu from 25/05/20 to 24/10/20
  • Flights cancelled to/from Bolivia from 14/03/20 to 30/07/20
  • Flights cancelled to/from Bogota from 23/03/20 to 31/08/20
  • Flights cancelled to/from Medellín from 28/03/20 to 31/08/20
  • Flights cancelled to/from Ecuador from 17/03/20 to 14/07/20
  • Flights cancelled to/from Paraguay from 13/03/20 to 31/07/20
  • Flights cancelled to/from Peru from 16/03/20 to 30/07/20 (until 31/07/20 from Peru)
  • Flights cancelled to/from Venezuela from 15/03/20 to 31/07/20
  • Flights cancelled to/from Uruguay from 20/03/20 to 14/07/20 (until 15/07/20 from Uruguay)
Check your flight status

If you wish to make a change, you can manage it through Manage your Reservation.

If you have a flight scheduled for the next 48 hours we recommend you to check the flight status before going to the airport.

At Air Europa, one of our core values is safety, and we want to share with you what we are doing to keep our passengers safe, comfortable and healthy when they choose to fly with us.
 

We are very sorry for all the inconvenience caused by this situation outside Air Europa and we thank you for your understanding.