Air Europa

Press releases

Changes in the operation of our flights

 

Air Europa reports that travel and movement restrictions announced by various government agencies have affected our operations, forcing us to modify or cancel scheduled flights.

The company is offering unprecedented flexibility to its passengers, with measures to facilitate ticket changes and Vouchers offering that we are updating daily and that are unparalleled in the airline's history.

However, if such alternatives are not acceptable, the passenger, provided that it is established by the legislation in force at the time, shall retain his right to reimbursement. We must also inform you that, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process could be delayed.

Given the exceptional nature of the situation, customer service may not be as efficient as we would like it to be. In order to help you in your negotiations, check the conditions offered below or the frequency changes according to your country/city of origin or destination. You will also find, if the exchange conditions allow it, the form to request your voucher.

In addition, if you redeem your voucher until 31/03/21, you will get a 25% discount on your purchase!*

* Valid for travel for the next 12 months from the date of redemption of the voucher on flights operated by Air Europa. Sale in our offices, through the Call Centre or from the website (resident discount applicable only to telephone sales or sales offices). Discount not applicable to airport taxes or cumulative with other promotions.

If, after the date of purchase of your ticket, during the dates of the trip, the destination or origin of your trip is in an area with mobility restrictions (mandatory quarantine on arrival, confined cities), we offer you the possibility of *changing the date of your trip to fly until October 31, 2021 completely free of charge (no penalty or fare difference in the same cabin). If you wish to *change the origin or destination of your trip, you can also do so without any penalty, paying only a fare difference if any. If not, the change would be totally free. There is also the option of obtaining a VOUCHER if you prefer.

*You can make the change through the Call Center.

Flights between Madrid and Asturias, Seville and Fuerteventura are cancelled until 31/12/21.

Check the frequencies and destinations on our website https://www.aireuropa.com

  • Cancelled flights to/from Brussels until 25/03/21
  • Flights cancelled to/from Düsseldorf until 26/03/21
  • Flights cancelled to/from Athens until 03/06/21
  • Flights cancelled to/from Venice and Copenhaguen until 31/12/21

Consult the rest of the frequencies and destinations in our web page https://www.aireuropa.com

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

  • Flights cancelled to/from Tunis and Marrakech until 23/06/21
  • Flights cancelled between Madrid and Tel Aviv until 06/03/21
  • Flights cancelled between Malaga and Tel Aviv until 31/12/21
  • Flights cancelled to/from Casablanca until 31/12/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

  • Flights cancelled to/from Miami  until 11/06/21
  • Flights cancelled to/from New York until 24/06/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

  • Canceled flights to/from Salvador de Bahía until 18/07/21
  • Cancelled flights to/from Recife until 12/12/21
  • Cancelled flights to/from Fortaleza until 14/12/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

  • Flights cancelled to/from Mexico (Cancun) until 27/03/21
  • Flights cancelled to/from Panama until 06/03/21 to 04/07/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

  • Flights cancelled to/from Venezuela until 20/03/21
  • Flights cancelled to/from Cordoba until 28/03/21
  • Flights cancelled to/from Peru until 14/03/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

 

If you are planning to fly from 01/07/20 and your flight has been modified, we offer you the following:

  • Free date change until 31/10/21 in the same cabin
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issuance of the new reservation. After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER. You can request your VOUCHER by completing the form below.

When the above alternatives do not suit your needs, the refund, as long as it is required by the law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process may be delayed.

Air Europa, following the health recommendations, offers more flexibility to its passengers whether or not your flights have been modified.
 
If you plan to fly between March 5/20 and June 30/20 and your ticket was issued earlier on 21/04/20, we offer you the following:

  • Change free of charge until 31/10/21 (*)
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issuance of the new reservation. After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER. You can request your VOUCHER by completing the form below.

When the above alternatives do not suit your needs, the refund, as long as it is required by the law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process may be delayed.

(*) Except for changes of route or if the date change is made from 18/12/20 to 10/01/21 or from 26/03/21 to 11/04/21. In both cases, the change will be made without penalty and you will only have to pay a fare difference if the original one is not available. If there is no difference, you will not have to pay anything for the change. Remember that you can make the changes by contacting your point of sale or or on our website.

Check here for the entry/exit conditions.

If you wish to make a change, you can manage it through Manage your Reservation.

If you have a flight scheduled for the next 48 hours we recommend you to check the flight status before going to the airport.

At Air Europa, one of our core values is safety, and we want to share with you what we are doing to keep our passengers safe, comfortable and healthy when they choose to fly with us.
 

Due to the closure of Venezuela's international airports for commercial flights, we offer our passengers with flights to/from Venezuela from 11NOV2020 to 16FEB2021 (with the exception of the 01DEC flight) the following

  • Free date change until 31/10/21 in the same cabin and route.
  • Free route change until 31/10/21 to one of our flights to Panama (PTY) or Santo Domingo (SDQ) in the same cabin.
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issue of the new reservation. After 12 months from issue, you can request a refund of the unused amount of your VOUCHER. You can request your VOUCHER by completing the following form.

 

When the above alternatives do not suit your needs, the refund, provided it is required by the Law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the refund process may be delayed.

We are very sorry for all the inconvenience caused by this situation outside Air Europa and we thank you for your understanding.