Air Europa

Press releases

Updated information: 16/10/2020

Changes in the operation of our flights

Air Europa reports that travel and movement restrictions announced by various government agencies have affected our operations, forcing us to modify or cancel scheduled flights.

The company is offering unprecedented flexibility to its passengers, with measures to facilitate ticket changes and Vouchers offering that we are updating daily and that are unparalleled in the airline's history.

However, if such alternatives are not acceptable, the passenger, provided that it is established by the legislation in force at the time, shall retain his right to reimbursement. We must also inform you that, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process could be delayed.

Given the exceptional nature of the situation, customer service may not be as efficient as we would like it to be. In order to help you in your negotiations, check the conditions offered below or the frequency changes according to your country/city of origin or destination. You will also find, if the exchange conditions allow it, the form to request your voucher.

Moreover, if you redeem your voucher between June 08 and October 31st, you will get a 50% discount on your purchase!*

* Valid for travel up to 15/12/20 on flights operated by Air Europa Sale in our offices, through the Call Centre or from the website (resident discount applicable only to telephone sales or sales offices). Discount not applicable to airport taxes or cumulative with other promotions.

Exchange conditions for passengers with flights until 30/06/20 inclusive to/from any destination in the Air Europa network

Air Europa, following the health recommendations, offers more flexibility to its passengers whether or not your flights have been modified.
 
If you plan to fly between March 5/20 and June 30/20 and your ticket was issued earlier on 21/04/20, we offer you the following:

  • Change free of charge until 31/08/21 (*)
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issuance of the new reservation. After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER. You can request your VOUCHER by completing the form below.

When the above alternatives do not suit your needs, the refund, as long as it is required by the law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process may be delayed.

(*) Except for changes of route or if the date change is made from 18/12/20 to 10/01/21 or from 26/03/21 to 11/04/21. In both cases, the change will be made without penalty and you will only have to pay a fare difference if the original one is not available. If there is no difference, you will not have to pay anything for the change. Remember that you can make the changes by contacting your point of sale or or on our website.

Change conditions for passengers with cancelled flights from 01/07/20

If you are planning to fly from 01/07/20 and your flight has been modified, we offer you the following:

  • Free date change until 31/08/21 in the same cabin
  • VOUCHER: If you do not know the date of travel, we offer you the possibility to save the amount of the ticket to use it as credit in a future purchase (valid for any destination operated by Air Europa or on the same route as the original ticket). This VOUCHER must be used within one year of issue and to fly within 12 months of the issuance of the new reservation. After 12 months from the issue, you can request a refund of the unused amount of your VOUCHER. You can request your VOUCHER by completing the form below.

When the above alternatives do not suit your needs, the refund, as long as it is required by the law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process may be delayed.

Flights to/from an area with mobility restrictions

If, after the date of purchase of your ticket, the destination or origin of your trip is in an area with mobility restrictions (mandatory quarantine on arrival, confined cities), we offer you the possibility of changing the date of your trip to fly until July 31, 2021 completely free of charge (no penalty or fare difference in the same cabin). If you wish to change the origin or destination of your trip, you can also do so without any penalty, paying only a fare difference if any. If not, the change would be totally free.

Within the Spanish national territory (except Islands and Melilla)
  •     Flights cancelled between Madrid and Vigo from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and La Coruña from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Bilbao from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Malaga from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Alicante from 21/03/20 to 30/06/20
  •     Flights cancelled between Madrid and Valencia from 21/03/20 to 30/06/20
Melilla
  • Flights cancelled to/from Melilla from 17/03/20 to 15/07/20
Mainland Spain/Balearic Islands

  • From 28 March to 21 June all flights will be cancelled except for the following ones:
    • UX6048 Palma - Madrid
    • UX6079 Madrid - Palma
  • From 22 June to 30 June, all flights will be cancelled with the exception of the following:
  • UX6012/UX6048/UX6078 Palma - Madrid
  • UX6013/UX6067/UX6079 Madrid - Palma
  • UX6156/UX6072 Palma - Barcelona
  • UX6037/UX6073 Barcelona - Palma
  • UX4005/UX4007 Palma - Valencia
  • UX4004/UX4014 Valencia - Palma
  • UX4024 Palma - Alicante
  • UX4027 Alicante - Palma
Within Balearic Islands

All flights between the Balearic Islands are cancelled until 30/06/20 with the exception of the following frequencies which are maintained:

  • from 20/03/20 to 24/05/20:
    • Every day except Saturdays:
      • UX1707 Ibiza - Palma
      • UX1710 Palma - Ibiza
      • UX4531 Palma - Mahon
      • UX4530 Mahon - Palma
    • On Saturdays:
      • UX1703 Ibiza - Palma
      • UX1706 Palma - Ibiza
      • UX4537 Palma - Mahon
      • UX4532 Mahon - Palma

  • from 25/05/20 to 21/06/20:
    • Every day except Saturdays:
      • UX1707 Ibiza - Palma
      • UX1710 Palma - Ibiza
    • On Saturdays:
      • UX1703 Ibiza - Palma
      • UX1706 Palma - Ibiza

  • from 22/06/20 to 30/06/20:
    • UX1703/UX1707 Ibiza - Palma
    • UX1706/UX1710 Palma - Ibiza
    • UX4537 Palma - Mahon
Canarias

All flights to/from the Canary Islands are cancelled until 30/06/20 with the exception of the following frequencies which are maintained:

  • From 22/06/20 to 30/06/20:
    • UX9059/UX9048 Madrid - Tenerife Norte
    • UX9047/UX9117 Tenerife Norte - Madrid
    • UX9156/UX9164 Madrid - Gran Canaria
    • UX9161/UX9165 Gran Canaria - Madrid
Europe
  •     Flights cancelled to/from Rome and Milan from 11/03/20 to 14/07/20
  •     Flights cancelled to/from Venice from 11/03/20 to 14/07/20, and from 01/09/20 to 13/12/20
  •     Flights cancelled to/from Portugal from 17/03/20 to 14/07/20
  •     Flights cancelled to/from Munich and to/from Zurich from 21/03/20 to 14/07/20
  •     Flights cancelled to/from Düsseldorf and to/from Brussels from 21/03/20 to 14/07/20 and from 02/11/20 to 27/03/21
  •     Flights cancelled to/from Paris - Orly, to/from Frankfurt, to/from Amsterdam, to/from London from 23/03/20 to 14/07/20
  •     Flights cancelled to/from Paris - Charles de Gaulle from 29/03/20 to 30/06/20  
  •     Flights cancelled to/from Copenhagen from 25/05/20 to 24/10/20
  •      Flights cancelled to/from Athens from 26/09/20 to 27/03/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

Africa and the Middle East
  •   Flights cancelled to/from Tunis from 15/03/20 to 31/07/20 (except for flights on 22 and 23 March) and from 20/09/20 to 13/12/20
  •   Flights cancelled to/from Morocco from 13/03/20 to 13/12/20
  •   Flights cancelled to/from Israel from 24/03/20 to 31/07/20 and from 25/10/20 to 31/12/20
  •   Flights cancelled between Malaga and Tel Aviv from 01/10/20 to 27/03/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

United States of America
  • Cancelled flights to/from New York from 14/03/20 to 31/07/20 and from 25/09/20 to 26/03/21
  • Cancelled flights to/from Miami from 14/03/20 to 31/07/20 and from 16/10/20 to 13/12/20

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

Brazil
  • Cancelled flights to/from São Paulo (Guarulhos) from 26/03/20 to 14/07/20 (except for the flights on 27 and 28 March which remain)
  • Cancelled flights to/from Salvador de Bahia from 01/04/20 to 13/12/20
  • Cancelled flights to/from Fortaleza until 27/03/21
  • Cancelled flights to/from Recife until 26/03/21

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

Caribbean (Cuba, Honduras, Mexico, Panama, Dominican Republic)
  •   Flights cancelled to/from Cuba from 26/03/20  to 01/11/20.
  •   Flights cancelled to/from Honduras from 17/03/20 to 15/08/20
  •   Flights cancelled to/from Mexico (Cancun) from 28/03/20 to 28/03/21
  •   Flights cancelled to/from Panama from 15/03/20 to 13/12/20
  •   Flights cancelled to/from Santo Domingo - Las Americas from 16/03/20 to 14/07/20 except for the following flights which do operate:
    • Flight UX089 Madrid - Santo Domingo on 09/07/20
    • Flight UX088 Santo Domingo - Madrid on 10/07/20
  • Flights cancelled to/from Punta Cana from 16/03/20 to 18/12/20

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

South America (Argentina, Bolivia, Colombia, Ecuador, Paraguay, Peru, Venezuela, Uruguay)

Due to the closure of passenger traffic due to the pandemic, in some countries in America we have been forced to replace scheduled operations with special flights. Please see the list of scheduled special flights and their conditions here.

The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.

Check your flight status

If you wish to make a change, you can manage it through Manage your Reservation.

If you have a flight scheduled for the next 48 hours we recommend you to check the flight status before going to the airport.

At Air Europa, one of our core values is safety, and we want to share with you what we are doing to keep our passengers safe, comfortable and healthy when they choose to fly with us.
 

We are very sorry for all the inconvenience caused by this situation outside Air Europa and we thank you for your understanding.