Air Europa reports that travel and movement restrictions announced by various government agencies have affected our operations, forcing us to modify or cancel scheduled flights.
The company is offering unprecedented flexibility to its passengers, with measures to facilitate ticket changes and Vouchers offering that we are updating daily and that are unparalleled in the airline's history.
However, if such alternatives are not acceptable, the passenger, provided that it is established by the legislation in force at the time, shall retain his right to reimbursement. We must also inform you that, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process could be delayed.
Given the exceptional nature of the situation, customer service may not be as efficient as we would like it to be. In order to help you in your negotiations, check the conditions offered below or the frequency changes according to your country/city of origin or destination. You will also find, if the exchange conditions allow it, the form to request your voucher.
Moreover, if you redeem your voucher between June 08 and October 31st, you will get a 50% discount on your purchase!*
* Valid for travel up to 15/12/20 on flights operated by Air Europa Sale in our offices, through the Call Centre or from the website (resident discount applicable only to telephone sales or sales offices). Discount not applicable to airport taxes or cumulative with other promotions.
Air Europa, following the health recommendations, offers more flexibility to its passengers whether or not your flights have been modified.
If you plan to fly between March 5/20 and June 30/20 and your ticket was issued earlier on 21/04/20, we offer you the following:
When the above alternatives do not suit your needs, the refund, as long as it is required by the law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process may be delayed.
(*) Except for changes of route or if the date change is made from 18/12/20 to 10/01/21 or from 26/03/21 to 11/04/21. In both cases, the change will be made without penalty and you will only have to pay a fare difference if the original one is not available. If there is no difference, you will not have to pay anything for the change. Remember that you can make the changes by contacting your point of sale or or on our website.
If you are planning to fly from 01/07/20 and your flight has been modified, we offer you the following:
When the above alternatives do not suit your needs, the refund, as long as it is required by the law applicable at the time, will remain in force. However, due to the extraordinary and unprecedented circumstances caused by the aforementioned COVID-19, the reimbursement process may be delayed.
If, after the date of purchase of your ticket, the destination or origin of your trip is in an area with mobility restrictions (mandatory quarantine on arrival, confined cities), we offer you the possibility of changing the date of your trip to fly until July 31, 2021 completely free of charge (no penalty or fare difference in the same cabin). If you wish to change the origin or destination of your trip, you can also do so without any penalty, paying only a fare difference if any. If not, the change would be totally free.
All flights between the Balearic Islands are cancelled until 30/06/20 with the exception of the following frequencies which are maintained:
All flights to/from the Canary Islands are cancelled until 30/06/20 with the exception of the following frequencies which are maintained:
The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.
The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.
The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.
The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.
The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.
Due to the closure of passenger traffic due to the pandemic, in some countries in America we have been forced to replace scheduled operations with special flights. Please see the list of scheduled special flights and their conditions here.
The information described in this paragraph relates only to flights operated by Air Europa. Code-share flights are maintained as scheduled by the operating carrier.
If you wish to make a change, you can manage it through Manage your Reservation.
If you have a flight scheduled for the next 48 hours we recommend you to check the flight status before going to the airport.
At Air Europa, one of our core values is safety, and we want to share with you what we are doing to keep our passengers safe, comfortable and healthy when they choose to fly with us.
We are very sorry for all the inconvenience caused by this situation outside Air Europa and we thank you for your understanding.