Do you have any questions?
Check out our frequently asked questions:
Customer Service
For any questions or operations, please contact us:
See our offices
If you need to contact one of our offices, find its address and/or contact information here:
Complaints and congratulations
Send us your comments, request a flight receipt, incidents when recording your Miles or whatever you need.
Items containing liquids or substances of similar consistency may be carried, with up to a maximum of 10 containers of 100 ml (1 litre in total).
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects".
If you are carrying valuable items in your baggage, you can register this circumstance by making a special value declaration.
We're here to help you!
Contact us through:
Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays). Service available in the following languages: ES - CA - EN - FR - IT - PT.
You can also visit our social media accounts:
CUSTOMER SERVICES
SOCIAL MEDIA
OFFICES
For office locations and contact information, please click on the following link: contact and office locations.
If you are about to purchase your flight ticket on our site along with the purchase of your flight ticket on Air Europa website, a travel insurance, from our partner Allianz Travel, corresponding to your trip will be proposed to you.
If you already purchase your Air Europa flight, to get a quote or to purchase your travel protection, please call our agents : +34 911 401 501.
If you have purchased a Travel insurance by Allianz Travel, you can claim for non refunded portion by clicking here.
To check in online, you must enter:
- Booking reference or ticket number.
- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.
Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.
Air Europa has an online flight change system for you to use.
If you want to change the date of your flight, please visit:
