How can we help you?
You can also consult the following topics...

The online check-in service is not available for unaccompanied minors. The boarding card must be obtained at the airport check-in desks.

To check in and obtain your boarding card for an Air Europa flight operated by another airline, visit the website of the airline or go to its check-in desks at the airport.

To check in and get your boarding card for flights operated by Air Europa, please visit our website (https://www.aireuropa.com) or go to the check-in counters at the airport.

For security reasons, you need to obtain a boarding card for flights to/from USA and Marrakech at the airport check-in desk, where it will be printed free of charge.

For passengers travelling in BUSINESS class or SkyTeam ELITE PLUS members, provided that they have indicated their SUMA card (Gold or Platinum) or any SkyTeam loyalty programme on their booking or during the check-in process. In these cases, the VIP logo will appear on your boarding pass.

If you have any questions, please contact us by the following means:

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • 24-hour Helpline.

Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). Customers are required to print their boarding cards during this time period. You can obtain your boarding card at the following link:


If you are travelling on a Deutsche Bahn train, you can also obtain your boarding card at any Deutsche Bahn ticket office.

Our tickets are electronic, so you do not need to print them. You must print the boarding card, either by checking in online or at the airport check-in desks.

If the facial recognition machines are unavailable, you can ask our check-in staff to help you complete the process manually, after accepting the GDPR (European Data Protection Act) regulations.

*Temporarily disabled for health reasons.