Forgotten objects

Have you forgotten any objects during your trip? Whether on the plane or at the airport, we'll help you find it.

Visit the Air Europa Baggage Service desk at the destination airport. Our staff will tell you if your property has been found.

You can also contact the airport by phone or email to find out whether your item has been found and how you can collect it.

Offices in Spain

Choose the office you want to consult to see the opening hours and contact details:

Alicante Barcelona Bilbao Fuerteventura Gran Canaria Granada Ibiza A Coruña Lanzarote Madrid Mahón Málaga Melilla Oviedo Palma de Mallorca Santiago de Compostela Seville Tenerife North Valencia Vigo Zaragoza

  

International Offices

Choose the office you want to consult to see the opening hours and contact details:

Argentina Belgium Bolivia Brazil Colombia Cuba Denmark Ecuador United Kingdom France Germany Greece Honduras Israel Italy Mexico Morocco Holland Panama Paraguay Peru Portugal Puerto Rico Dominican Republic Sweden Switzerland Tunisia Uruguay USA Venezuela

  

You can contact the airport's lost property department to find out whether your item has been found. The collection process can vary from one airport to another.

If you have forgotten your passport or identification document on the aircraft or in the airport, it will be handed over to immigration services, local police or the competent bodies at the destination airport.

Questions about forgotten objects

IN THE AEROPLANE

  • Visit the Air Europa Baggage Service desk at the destination airport. Our staff will tell you if your property has been found.
  • You can also contact the airport by phone or email to find out whether your item has been found and how you can collect it.

 

IN THE AIRPORT

  • You should contact the lost property office at the airport.
  • The process for collecting your property may vary from one airport to another.

 

DOCUMENTATION

  • Any lost passports or IDs found by a member of Air Europa staff will be handed over to immigration services, local police, or the competent authorities at the destination airport. 
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If you are about to purchase your flight ticket on our site along with the purchase of your flight ticket on Air Europa website, a travel insurance, from our partner Allianz Travel, corresponding to your trip will be proposed to you.

If you already purchase your Air Europa flight, to get a quote or to purchase your travel protection, please call our agents : +34 911 401 501.

If you have purchased a Travel insurance by Allianz Travel, you can claim for non refunded portion by clicking here.

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This year, bank holiday 12th of October it's on monday.

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The 12th of October is celebrated as "Día de la Hispanidad".

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All of them, as this year it falls on a working day,

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At the moment there is no strike planned for these dates.

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SAFETY REGULATIONS AND LIQUIDS

Are you carrying any liquids in your baggage?

Items containing liquids or substances of similar consistency may be carried, with up to a maximum of 10 containers of 100 ml (1 litre in total).

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DANGEROUS AND PROHIBITED OBJECTS

Prohibited objects

Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects". 

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VALUE DECLARATION

Valuables in baggage

If you are carrying valuable items in your baggage, you can register this circumstance by making a special value declaration.

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