Last updated 29 April 2025
Due to yesterday's power outage affecting the Iberian Peninsula, we are offering flexibility for changes.
Although our flights are operating normally, we recommend checking the status of transport services before travelling and allowing extra time for your journey, always following the instructions of the authorities.
You can check the status of your flight here
For passengers affected by flights to/from the Iberian Peninsula on 28 and 29 April (purchased until 28 April), we offer:
CHANGE OF DATES
Date change (flight operated by Air Europa): permitted in the same cabin, free of charge and for flights until 11 May 2025, inclusive.
- If you purchased your ticket at a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Last update: 28 April 2025
We would like to inform you that a strike affecting airport services in Brussels has been called for Tuesday 29 April. For reasons beyond Air Europa's control, the following flights have been cancelled:
CHANGE OF DATE
Change of date (flight operated by Air Europa): free of charge in the same cabin for flights up to and including 6 May 2025. You can manage the change here.
CHANGE OF route
Change of route (flight operated by Air Europa): free of charge to/from Amsterdam (AMS), Frankfurt (FRA) or Paris-Orly (ORY), in the same cabin, for flights until 6 May 2025 inclusive. To do so, please contact our Call Center
REQUEST A VOUCHER
If you do not know your travel date, we offer you the option of saving the ticket amount to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable). To do so, please contact our Call Centre
REfund
If your flight has been cancelled and you wish to request a refund:
-If you purchased your ticket at a travel agency, you must contact your point of sale.
-If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Last updated on 23 April 2025
From 2025, all passengers travelling to Cuba will need a physical visa* or digital visa (eVisa-Cuba).
The tourist visa is valid for a single entry into Cuba for a stay of 90 days, extendable for 90 days. If you obtain a new passport, you will need to obtain a new visa.
You can apply for it quickly and easily directly from our website.
*The physical visa will be valid until 30 June 2025 and can still be obtained from Cuban consulates or embassies.
Last updated 23 April 2025
From 2025, all passengers travelling to Israel who are exempt from visa requirements must complete the form to apply for an Electronic Travel Authorisation (ETA) at least 72 hours before their flight departure.
The ETA is valid for two years, during which time you can travel to Israel as many times as you wish, provided that each visit does not exceed 90 days. If you obtain a new passport, you will need to obtain a new ETA.
You can apply for it quickly and easily directly on our website.
Last updated 23 April 2025
Passengers with flights to the United Kingdom from 2025 onwards
From 2025 onwards, all passengers travelling to the United Kingdom will need an Electronic Travel Authorisation (ETA) to enter the country.
The ETA is valid for 2 years, and during that time you can travel to the United Kingdom as many times as you like, provided that each visit does not exceed 6 months. If you obtain a new passport, you will need to obtain a new ETA.
You can apply for it quickly and easily directly from our website.
