Service animals

Service animals

A service animal means a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of an individual with a disability or other similar medical condition. Animal species other than dogs, emotional support animals, comfort animals, companionship animals, and service animals in training are not service animals.

The following service animals will be considered as service animals, provided that the accreditation proving their condition as such is submitted:

• Guide dogs, that means a dog that has been specially trained to guide a blind or visually impaired person.
• Signal dogs, that means any dog trained to assist a deaf or hearing-impaired person by signalling the occurrence of certain sounds, and its provenance.
• Medical assistance dogs, that means any dog trained to mitigate a variety of medical conditions such as diabetes, epilepsy or other medical conditions leading to loss of consciousness.
• Service dogs for individuals with a physical disability or individuals with autism spectrum disorder.
• Search and rescue dogs fully trained to find missing people after a disaster, accompanying rescue teams, wearing the appropriate harnesses and traveling without occupying a seat.

Booking process

To begin the process needed to bring your service animal along, you will need to contact our Customer Service at least 48 hours before the flight's departure, or inmediately if you are booking less than 48 hours in advance.

Where will my service animal fly?

You may travel with your service animal on your lap or within your foot space on the aircraft free of charge. The animal may not encroach on another passenger's space.

Documents

Service animals must have the relevant supporting documentation. In addition, all documents showing compliance with the customs and health requirements of the countries of transit and destination must be presented before boarding. If evidences are not provided, then the carriage of the animal will be subject to the same conditions required for the carriage of pet animals.

The following forms must be submitted on flights to or from the United States:

• The completed U.S. DOT Service Animal Air Travel Form for validation prior to flight stating the health, training and behaviour of the animal.
• For scheduled flights of 8 hours or more, you must also submit a completed U.S. DOT Relief Attestation Form stating that the dog will not relieve itself in the airport or on the aircraft, or that the animal can relieve itself in a manner that does not create a health or sanitary problem on the flight.