Cognitive and sensory assistance

We are at your disposal to offer you support in any communication or guidance needs.

Cognitive assistance

At Air Europa we are delighted to guide and assist passengers with cognitive and developmental difficulties by accompanying the passenger to the aircraft door for departure, to the airport exit upon arrival or to connecting flights.

If the passenger is under 12 years of age when travelling on a domestic flight, less than 15 years of age on an international flight or has difficulty understanding the instructions given by Air Europa staff, they will have to fly with a capable companion. 

The service is completely free of charge.

You can obtain more information or request the service by contacting our Call Centre.

Sensory assistance

Don't hesitate to contact our Customer Service or airport staff if you require assistance.

Our staff is trained to use communication methods with people with hearing, communication or visual difficulties. It does not necessarily involve knowledge of sign language. If you need it, we will help you to board/disembark or guide you to connecting flights.

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Asistencia a la Movilidad

¿Necesitas asistencia para llegar a tu asiento o para ir hasta pie de avión?

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Trained companion

It will not be necessary to fly with a trained companion if the passenger can act individually in the event of an emergency and is over 12 years of age on domestic flights or 15 years of age on international flights.

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If you need to fly with your service animal, you will need to contact the Air Europa Customer Service at least 48 hours before the flight's departure.

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