Payment by transfer
Additional payment information
The use of any service is personal and non-transferable.
The extra services purchased do not allow changes except in the following circumstances:
The services purchased are not refundable except in the following circumstances:
Passengers who are not successfully verified through the Automatic Resident Accreditation System of the Spanish Ministry of Public Works must prove their residence status with one of the following documents:
The residence certificate must be issued according to the form defined in Annex I of Royal Decree 1316/2001, also known as the "travel certificate". This certificate is valid for six months.
To check in online, you must enter:
- Booking reference or ticket number.
- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects".
If you are carrying valuable items in your baggage, you can register this circumstance by making a special value declaration.
Bookings with a resident discount must be made at one of our offices or by contacting our Call Centre (not valid via the website).
The possibility and cost of changing the route or date of a flight depend on the flight change terms and conditions of the fare selected at the time of purchase. You can check them in FARE TERMS AND CONDITIONS
You can change the date and time of your flight via MANAGE YOUR BOOKING.
You cannot make the change online if:
If you wish to confirm or reconfirm your flights, you can contact us through one of the following means, by providing us with your reference number or ticket number:
Tickets issued by Air Europa are non-transferable. Therefore, the name of a ticket holder cannot be changed.
If you do not receive the booking confirmation email or do not have the booking reference, please call our Customer Service Customer or send us a private message via Facebook or Twitter indicating your booking information (including passenger names and surnames, the email address used to book, and the selected route and dates).
We recommend you also check your spam folder.
Here are some examples of valid booking references and ticket numbers:
If you have made a spelling mistake when entering the name or surname(s) of a passenger, we strongly recommend that you contact us to correct the error through one of the following channels:
Air Europa tickets are nominative and non-transferable.
You can add your booking by visiting the Add Booking section.
You can review your booking information in the manage your booking section.
AIR EUROPA CUSTOMERS
AIR EUROPA SUMA
If you have purchased an economy class ticket, you can upgrade to Business for a very special price, from €250 per leg. Air Europa SUMA also gives you the option to upgrade by redeeming SUMA Miles by calling 911 360 200.
SUMA Platinum members can get exclusive upgrades to business class:
|UPGRADE TO BUSINESS||SHORT AND MEDIUM-HAUL FLIGHTS||LONG-HAUL FLIGHTS|
|Subject to availability||Yes||Yes|
|Annual upgrades available||Unlimited||Two per card validity period|
|Must be requested||No||Yes, up to 24 h. before the flight by calling 911 360 200|
|Confirmation||At the departure gate||At the departure gate|
|Service priority||By order of check-in||By order of check-in|
Air Europa offers different rates and services to adapt to the needs of passengers.
Check our rates and conditions here.
You can update your booking email by contacting us through the following channels:
Air Europa customers can purchase the Change Option for domestic flights.
WHAT DOES THE CHANGE OPTION LET YOU DO?
GENERAL TERMS AND CONDITIONS
This product costs:
Several routes are affected by the Air Europa pilots' strike on 1, 2, 4 and 5 May 2023. To find out which flights are affected visit this page.