Flights to and from Israel (TLV) from 11 April to 31 May
Last updated 16 March 2026
Due to the current situation in Israel, we would like to inform you that Air Europa is in constant contact with the relevant authorities in order to guarantee the maximum safety of our operations at all times.
Although our intention is to continue operating scheduled flights, the safety of our passengers is always our priority.
For this reason, and given that the airspace remains closed until further notice, there is a possibility that scheduled flights may be affected, depending on how the situation develops.
In order to offer greater flexibility, we have extended the ticket conditions for passengers with flights purchased until 28 February, to/from Tel Aviv until 31 May 2026. We offer you the following options:
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, non refundable).
Flights to and from Israel (TLV) until 10 April
Last updated 16 March 2026
We would like to inform you that due to the situation in Israel, the following flights have been cancelled:
- UX1301 Madrid - Tel Aviv: up to and including 10 April 2026.
- UX1302 Tel Aviv - Madrid: up to and including 10 April 2026.
We appreciate your understanding and apologise for any inconvenience this situation, which is beyond the company's control, may cause you.
In order for you to readjust your travel plans, if you wish, we offer the following options:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin class up to and including 31 October 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): free of charge to/from Istanbul or any destination in Europe, in the same cabin, up to and including 31 October 2026.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Passengers with flights from Havana (Cuba)
Last update: 17 March 2026
Due to a fuel shortage at José Martí International Airport (HAV), if you are travelling from Havana to Madrid between 10 February and 9 April inclusive, please note that although our operations are confirmed, there will be some adjustments to flights and a technical stop for refuelling in Santo Domingo (SDQ) will be necessary.
Our flights will be as follows:
- UX052 from 10 February to 28 March 2026 Havana 21:05 local time - Madrid 13:35 (+1) local time.
- UX052 from 29 March to 9 April 2026 Havana 19:40 local time - Madrid 12:25 (+1) local time.
We apologise for any inconvenience this situation, which is beyond Air Europa's control, may cause you.
For passengers with flights until 9 April, whose reservations were issued up to and including 9 February, we offer the following alternatives so that you can readjust your travel plans, if you wish:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin from today until 15 May 2026, inclusive.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, non refundable).
New border control system in the EU from 12 October 2025 – Entry/Exit System (EES)
Last updated 13 March 2026
On 12 October 2025, a new European border control system came into operation: the Entry/Exit System (EES).
This system is intended for citizens of countries outside the European Union who are travelling to the Schengen area for short stays.
It is being implemented gradually at the various points of entry.
With the entry into force of the EES, biometric checks and digital registration are being introduced, so it is recommended that you allow a little extra time at border crossings.
If you would like to know more about the EES, you can consult the official website of the European Union and the official website of the Ministry of the Interior.
