Last update 13 June 2025
We regret to inform you that due to the situation in Israel, the following flights have been cancelled:
We apologise for any inconvenience this situation, which is beyond Air Europa's control, may have caused you.
If you are travelling in the next few days, you can check the status of your flight here.
To receive any updates on your flights, please remember to update your phone number and email address here.
We have put the following special conditions in place for our customers affected by the cancellations:
CHANGE OF DATE
Change of date (flight operated by Air Europa): Free in the same cabin for flights up to and including 14 July 2025.
-If you purchased your ticket at a travel agency, please contact your point of sale
-If you purchased your ticket directly from Air Europa, please contact our Call Centre
CHANGE OF route
Route change (flight operated by Air Europa): from any European route at no extra cost, in the same cabin, to fly until 14 July 2025 inclusive. To do this, please contact our Call Center
REQUEST A VOUCHER
If you don't know when you want to travel, we offer you the option of saving the ticket price to use as credit towards a future purchase (valid for any destination operated by Air Europa, refundable). To do so, please contact our Call Centre
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Last update 13 June 2025
In view of the current situation in Israel, we would like to inform you that Air Europa is in constant contact with the authorities in order to guarantee the total safety of our operations. Therefore, although the company's intention is to maintain regular operations from 19 June onwards, your safety is our top priority at all times.
If you are travelling in the next few days, you can check the status of your flight here.
To receive any updates on your flights, please remember to update your phone number and email address here.
If your flight is confirmed and you decide not to travel, we offer:
REQUEST A VOUCHER
We offer you the option to cancel your booking and save the ticket price to use as credit towards a future purchase (valid for any destination operated by Air Europa). You can manage this through our Air Europa Customer Service
Last update 13 May 2025
We would like to inform you that, with the opening of the new terminal at Jorge Chávez International Airport in Lima, as of 16 May 2025, all our operations in Lima will be carried out exclusively from this new terminal.
✈️ First flights in the new terminal:
Arrival in Lima: Flight UX175 from Madrid will be the first flight to land at the new terminal.
Departure from Lima: Flight UX176 to Madrid will be the first flight to take off from the new terminal.
🧳 Check-in counters at the new terminal at Lima Airport:
We recommend arriving early to familiarise yourself with the new facilities.
Last updated on 23 April 2025
From 2025, all passengers travelling to Cuba will need a physical visa* or digital visa (eVisa-Cuba).
The tourist visa is valid for a single entry into Cuba for a stay of 90 days, extendable for 90 days. If you obtain a new passport, you will need to obtain a new visa.
You can apply for it quickly and easily directly from our website.
*The physical visa will be valid until 30 June 2025 and can still be obtained from Cuban consulates or embassies.
Last updated 23 April 2025
From 2025, all passengers travelling to Israel who are exempt from visa requirements must complete the form to apply for an Electronic Travel Authorisation (ETA) at least 72 hours before their flight departure.
The ETA is valid for two years, during which time you can travel to Israel as many times as you wish, provided that each visit does not exceed 90 days. If you obtain a new passport, you will need to obtain a new ETA.
You can apply for it quickly and easily directly on our website.
Last updated 23 April 2025
Passengers with flights to the United Kingdom from 2025 onwards
From 2025 onwards, all passengers travelling to the United Kingdom will need an Electronic Travel Authorisation (ETA) to enter the country.
The ETA is valid for 2 years, and during that time you can travel to the United Kingdom as many times as you like, provided that each visit does not exceed 6 months. If you obtain a new passport, you will need to obtain a new ETA.
You can apply for it quickly and easily directly from our website.
