Passengers with flights from Havana (Cuba)
Last updated 1 July 2026
Due to a fuel shortage at José Martí International Airport (HAV), we would like to inform you that, although our flight schedule remains unchanged, flight UX 052 from Havana (HAV) to Madrid (MAD) will be subject to some adjustments and will require a refuelling stop in Punta Cana (PUJ) until 30 July 2026 inclusive.
We apologise for any inconvenience this situation, which is beyond Air Europa’s control, may cause you and thank you for your understanding.
New border control system in the EU from 12 October 2025 – Entry/Exit System (EES)
Last updated 13 March 2026
On 12 October 2025, a new European border control system came into operation: the Entry/Exit System (EES).
This system is intended for citizens of countries outside the European Union who are travelling to the Schengen area for short stays.
It is being implemented gradually at the various points of entry.
With the entry into force of the EES, biometric checks and digital registration are being introduced, so it is recommended that you allow a little extra time at border crossings.
If you would like to know more about the EES, you can consult the official website of the European Union and the official website of the Ministry of the Interior.
Flights to and from Caracas (CCS) on 10 July 2026
Last updated 9 July 2026
We would like to inform you that, due to the earthquakes in Venezuela, the following flights have been cancelled:
- UX071 Madrid (MAD) – Caracas (CCS) on 10 July 2026.
- UX072 Caracas (CCS) – Madrid (MAD) on 10 July 2026.
We thank you for your understanding and apologise for any inconvenience this situation – which is beyond the company’s control – may cause you.
To help you rearrange your travel plans, if you wish, we offer the following options:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin until 31 October 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): free of charge to/from Medellín, Bogotá or Panama, in the same cabin class, up to and including 31 October 2026.
- If you purchased your ticket from a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Flights to and from Caracas (CCS) from 1 to 31 August 2026 inclusive
Last updated 9 July 2026
We would like to inform you that, due to the earthquakes in Venezuela, we are relaxing the change conditions for passengers on flights to and from Caracas (CCS), with tickets issued up to 25 June 2026, on the following dates*:
- UX071 Madrid (MAD) – Caracas (CCS) from 1 to 31 August 2026 inclusive
- UX072 Caracas (CCS) – Madrid (MAD) from 1 to 31 August 2026 inclusive.
*As the situation is constantly evolving, these dates may be subject to change. Should there be any relevant updates regarding our upcoming flights, these will be communicated by email to the address associated with your booking.
We thank you for your understanding and apologise for any inconvenience this situation – which is beyond the airline’s control – may cause you.
To enable you to adjust your travel plans, should you wish to do so, we offer the following options:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin until 31 October 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): free of charge to/from Medellín, Bogotá or Panama, in the same cabin class, up to and including 31 October 2026.
- If you purchased your ticket from a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
Flights to and from Caracas (CCS): change of airport to Valencia (VLN) from 9 to 31 July 2026, except on 10 July
Last updated 9 July 2026
Due to the temporary closure of the Simón Bolívar International Airport in Maiquetía, Caracas (CCS) following the earthquakes in the area, and after obtaining the necessary permits, the following flights between Madrid and Caracas (Venezuela) will operate to and from the Arturo Michelena International Airport in Valencia (VLN):
- UX071 Madrid (MAD) – Valencia (VLN) on 9 July and from 11 to 31 July 2026.
- UX072 Valencia (VLN) – Madrid (MAD) on 9 July and from 11 to 31 July 2026.
If you already had a flight to or from Caracas on those dates, you do not need to take any action.
- Your connecting flights, if any, are not affected.
- Please check your email and keep your contact details up to date to receive our notification.
We are continuing to work to ensure the continuity of our operations in the future. We will keep you informed of any updates via the email address associated with your booking.
Furthermore, if this option does not suit your needs, the following special conditions have been put in place to enable you to rearrange your journey:
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge in the same cabin until 31 October 2026, inclusive.
CHANGE OF route
Route change (flight operated by Air Europa): free of charge to/from Medellín, Bogotá or Panama, in the same cabin class, up to and including 31 October 2026.
- If you purchased your ticket from a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
