The purpose of the Air Europa SUMA Programme (also known as the Programme) is to reward the loyalty of Air Europa SUMA members by allocating Miles that can be redeemed for services or products offered by Air Europa, SUMA partner airlines and non-airline partners.
The Miles earned by natural persons participating in the Programme can be redeemed to purchase flight tickets and other products and services included in the programme and offered by Air Europa and other Companies affiliated with the Programme (Miles redemption). Flights, products and services may be referred to in the Terms and Conditions as "awards".
AIR EUROPA SUMA MEMBER
An individual registered with the Air Europa SUMA programme. By accepting the general terms and conditions, the individual accepts the Air Europa SUMA member obligations and benefits in force at any given time.
To earn Miles, customers must identify themselves as registered Air Europa SUMA members by providing their Air Europa SUMA account number when purchasing a flight or checking in online or at the check-in and self-check-in desks at airports. If you do not provide your membership number before the flight, you can do so in the Air Europa SUMA section of www.aireuropa.com or by calling the Air Europa SUMA Customer Service on 911 360 200.
A ticket for flights operated by Air Europa or Air Europa Partners whose value can be paid in Miles, or through a combination of Miles and money, according to the Air Europa SUMA terms and conditions.
An operation whereby Air Europa SUMA members use or redeem the Miles they have earned and which have been credited to their SUMA Miles account, as passengers on flights operated by Air Europa and other partner airlines of the SUMA programme or as users of any available products or services eligible for earning SUMA Miles.
Air Europa SUMA customers can redeem their SUMA Miles on the Air Europa website or by calling the Air Europa SUMA Customer Service on 911 360 200.
The currency used in the Air Europa SUMA programme. SUMA Miles are earned as an award for flights taken and the purchase of products and services that are eligible for earning Miles offered by Air Europa and Partner Companies, in accordance with the detailed information on the Air Europa website. In addition, Miles are the currency that can be redeemed for flights operated by Air Europa and partner airlines, as well as other products and services offered by Air Europa SUMA and partners.
AIR EUROPA SUMA LEVEL MILES
These Miles are used to establish the level of Air Europa SUMA members. Miles can only be earned on flights operated by Air Europa and SkyTeam Alliance airlines.
Miles that have been used or redeemed to purchase flights or award services by Air Europa SUMA members.
Miles accumulated in the Air Europa SUMA account of an Air Europa SUMA member that can be redeemed for available award services.
Services offered by the programme in exchange for Miles
Air Europa SUMA programme membership is open to any individual, regardless of their country of residence, provided that they register through the official membership form. Legal entities cannot register with Air Europa SUMA.
Air Europa SUMA registration and membership is free and unlimited in time subject to the general terms and conditions, notwithstanding the provisions of the terms and conditions regarding membership termination.
Registration with the Programme implies the acceptance of these Terms and Conditions and any future modifications. In addition to other information, a valid email address is required to confirm the registration process.
After completing the formalities set forth in these terms and conditions, a link will be sent to the email address provided by the Air Europa SUMA customer during the registration process. Then, the Air Europa SUMA customer can use this link to activate their Air Europa SUMA account to access their personal and confidential information.
Where necessary, Air Europa may request individuals to submit a photocopy of a valid Spanish ID, Tax ID, Passport, or Resident Card, to formalise their registration with the programme.
Upon fulfilment of the established requirements, Air Europa will send an email confirming registration with the SUMA Programme together with an Air Europa SUMA membership number, which must be indicated when making bookings to earn Miles, in accordance with these Terms and Conditions.
Air Europa SUMA members are responsible for the truthfulness and accuracy of the data that they submit to the Air Europa SUMA Programme and for complying with these Terms and Conditions.
Air Europa SUMA members expressly accept that the data and information provided in bookings made through the Programme may be used to provide services or products related to the Programme, such as earning and redeeming Miles and Programme management.
The Air Europa SUMA membership number provided by the Programme is unique to each Air Europa SUMA member. SUMA members must include this number when they reserve flights or purchase non-airline products and services to earn Miles that can be credited to their Air Europa SUMA account.
Air Europa reserves the right to block the Miles account and hold SUMA members accountable for any wrongful or fraudulent use of the Programme or breach of the regulations and procedures included in these General Terms and Conditions.
The benefits offered by the Air Europa SUMA Programme are compatible and can be combined with those of the Air Europa Empresas Programme. Therefore, a single flight shall generate Miles for the Air Europa SUMA member and, where applicable, Points for the company registered with the Air Europa Empresas Programme.
Air Europa SUMA members may terminate their SUMA Programme membership in the SUMA section of the Air Europa website (www.aireuropa.com). The termination shall take effect within 72 hours following receipt by Air Europa of the notification. Air Europa will proceed to cancel the member's SUMA account and corresponding Miles.
If an Air Europa SUMA member does not earn and/or redeem Miles through the SUMA Programme within eighteen (18) months of their last registered operation, including the allocation or transfer of Miles by the Air Europa SUMA member, the total balance of accumulated Miles will expire and, therefore, may no longer be redeemed. Air Europa reserves the right to modify this period, providing notice thereof in the Air Europa SUMA section of the Air Europa website (www.aireuropa.com)
Air Europa SUMA members' acceptance of these Terms and Conditions implies their express acceptance and authorisation for Air Europa to record, in their entirety, any voice and other forms of telematic communications and instructions produced during the use of any service of the Programme. Furthermore, Air Europa SUMA members accept the evidentiary value of said recordings in court and out-of-court proceedings. In any case, members can obtain a copy of said recordings.
Air Europa shall provide Air Europa SUMA members with access to the statement of their transactions and Miles account balance, in addition to other current special offers, benefits, and services.
The email address indicated by the Air Europa SUMA member on the registration form shall be used to send communications. The Air Europa SUMA member may submit an online request to modify their email address at any time.
Air Europa SUMA members can contact the Air Europa SUMA Customer Service online or by telephone to amend any incorrect information on a statement or to submit a question about special offers.
Air Europa SUMA members will not earn Miles for any flights, products or services if they fail to provide their Air Europa SUMA membership number during the booking process.
For security reasons, the SUMA Programme is not authorised to access any confidential information contained on flight passenger lists.
The SUMA Programme is operated primarily online through the SUMA section of the Air Europa website. However, Air Europa SUMA members can resolve any queries by contacting the Air Europa SUMA Customer Service. The telephone number is 902 401 506 and is open Monday to Saturday from 9 am and 6 pm
Registered Air Europa SUMA members must duly notify the Air Europa SUMA Programme as soon as possible of any modifications to the data and information that they provide. Furthermore, they must guarantee the accuracy of the data and information provided and shall be liable for any incorrect, incomplete or outdated information.
The established modification procedure shall be followed to make changes to personal data, whereby the necessary confirmation will be requested.
Miles are earned on flights operated by Air Europa or any partner airline of the Air Europa SUMA Programme. Miles will not be earned on charter flights or flights taken in exchange for Miles.
The total amount of Miles earned is calculated based on the amount paid by the Air Europa SUMA member. Miles will be earned for each euro paid exclusively for the published rate and fuel surcharge. Fees, taxes, public charges (or similar), and other fees, including management expenses, are not eligible for earning Miles.
Miles are earned by using the services of the partner companies affiliated with the Air Europa SUMA Programme.
Promotional Miles are credited to an Air Europa SUMA member's account for one-off special offers, such as SUMA Programme Welcome Miles and occasional campaigns offering extra Miles on certain routes.
All Miles earned are personal.
To earn Miles, SUMA customers must identify themselves when booking or purchasing a service that is eligible for earning Miles by providing the Air Europa SUMA membership number sent by email confirming their registration with the Programme. Staff of Air Europa and partners may ask SUMA members to provide documentation to prove their identity.
Miles will not be awarded if an Air Europa SUMA member fails to provide their programme member number when booking, purchasing a service or claiming non-credited Miles. In this case, neither Air Europa nor associated companies will be responsible under any circumstances. SUMA members are solely responsible for correctly identifying themselves.
Miles will be awarded to SUMA members regardless of who pays for the service provided. Miles earned for flights will not be credited to the account of the Air Europa SUMA member until the flight has been taken or the services have been provided. Furthermore, the Air Europa SUMA member must have indicated their SUMA number in advance.
For all other partner companies, SUMA members must identify themselves when paying for a service or purchasing a product.
Under no circumstances will flights, services or products obtained in exchange for Miles generate SUMA Miles, Air Europa Business Programme Points or any other benefits arising from any products offered by Air Europa.
Miles are earned for flights that have been actually taken. Miles will not be earned if a flight is suspended for any reason stipulated in the Contract of Carriage, including force majeure and security reasons, and passengers fly with another airline.
Miles may be redeemed for the following products or services:
Awards will be issued subject to identification of the Air Europa SUMA member and sufficient balance in their Miles account.
Only Air Europa SUMA customers can redeem Miles, even if a third party is the beneficiary of the Miles.
It is possible to combine cash with accrued Miles for the redemption of Air Europa tickets.
Any unauthorised use of the Miles will constitute a breach of these Terms and Conditions.
Air Europa SUMA members should check the Miles table regularly when redeeming Miles for awards. Air Europa and partner companies affiliated with the Programme reserve the right to modify this table at any time, without the need to give any prior notice. However, they undertake to provide details of any modifications to the terms and conditions of products and services on the Air Europa website www.aireuropa.com.
Likewise, please note that by redeeming points accumulated in the Air Europa SUMA Loyalty Programme for services provided by different Partners of the Programme, your personal data shall be sent to the corresponding Partner. Furthermore, by means of this action and, by this selfsame action, you accept the terms of service established by the Partner.
For Air Europa SUMA members under the age of 18, their parents and/or legal guardians must expressly authorise the collection and processing of their personal data for the aforementioned purposes. Personal data shall only be processed if Air Europa receives this declaration by post or email, after having been duly completed and signed by the minor's parent or legal guardian, and accompanied by a photocopy of the national identity card of the parent or legal guardian, in addition to the Family Book or similar document certifying legal representation. All required documentation must be sent to firstname.lastname@example.org.
Failure to provide a photocopy of these documents together with the declaration will result in the exclusion of the child from the Air Europa SUMA loyalty programme.
The cardholder is duly informed and agrees that companies affiliated with the Air Europa SUMA loyalty programme, in their role as data processors, may process any given personal data to develop different commercial agreements that Air Europa has entered into with these third parties for the benefit of the partners of the Air Europa SUMA loyalty programme and to ensure the proper rendering of services inherent therein. The companies with which AIR EUROPA has commercial agreements to collaborate with this Loyalty Programme may be consulted on the "aireuropa.com" website under the loyalty section
To check in online, you must enter:
- Booking reference or ticket number.
- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects".
If you are carrying valuable items in your baggage, you can register this circumstance by making a special value declaration.