Air Europa Customer Service

How can we help you?

Do you have any questions?

Check out our frequently asked questions:

Customer Service

For any questions or operations, please contact us:

  

See our offices

If you need to contact one of our offices, find its address and/or contact information here:

  

  

Complaints and congratulations

Send us your comments, request a flight receipt, incidents when recording your Miles or whatever you need.

Go to the form
SAFETY REGULATIONS AND LIQUIDS

Are you carrying any liquids in your baggage?

Items containing liquids or substances of similar consistency may be carried, with up to a maximum of 10 containers of 100 ml (1 litre in total).

Know more
DANGEROUS AND PROHIBITED OBJECTS

Prohibited objects

Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects". 

Know more
VALUE DECLARATION

Valuables in baggage

If you are carrying valuable items in your baggage, you can register this circumstance by making a special value declaration.

Know more

You may also be interested in...

INFORMATION ON ONLINE CHECK-IN

Online check-in

To check in online, you must enter:

- Booking reference or ticket number.

- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.

 

 

Online check-in

Know more
BAGGAGE

Book your extra baggage with Air Europa

Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.

 

 

Book your baggage

MANAGE YOUR BOOKING

Flight change

Air Europa has an online flight change system for you to use.

If you want to change the date of your flight, please visit:
 

 

 

Change my flight