Whenever you want, by going to the "How to Use Miles" section of the Air Europa website or by calling us on 911 360 200 (if you are calling from Spain). If you are calling from another country, click here. You can use your SUMA Miles to purchase your ticket in full (100%), subject to airfare availability. You can also combine Miles and cash to purchase any flight*.
In this option, there are no limitations. You can use your Miles provided there are seats available. In addition, you can use your Miles to purchase products and services offered by our partners.
*Resident and/or large family discounts are not compatible with payment in SUMA Miles.
On routes subject to a resident discount, you can use your SUMA Miles as long as they are not combined with this discount, by selecting the "Use my Miles" button.
Whenever you want, by going to the "Redeeming Miles" section of the Air Europa website or by calling us on 911 360 200 (if you are calling from Spain). If you are calling from another country, click here.
You can use your SUMA Miles to purchase flights in full (100%), subject to availability. You can also redeem your Miles on any flight purchased, discounting part of the cash purchase with Miles.
In this option there are no limitations and Miles can be redeemed as long as there is a seat available for sale. You can also redeem Miles for products/services offered by our Partners, as described on our website.
If you don't have enough Miles, you can combine Miles and cash to pay, provided the flight is operated by Air Europa and you are redeeming at least 1,500 Miles and the rest is in cash.
Miles are not refundable.
You must log in with your username and password in order to consult all your transactions for obtaining and using SUMA Miles in the My Miles section.
SUMA Miles only expire when the customer's account has been inactive for a period of 24 consecutive months. This is understood as when the Air Europa SUMA customer has not registered any transaction, either because he/she has not earned Miles for the purchase of a flight or product from our partners, or because he/she has not used the Miles.
The date to take into account to count the beginning of the 24-month expiration period is reflected in your account and can be accessed in the My Miles section.
Air Europa SUMA customers can use the Miles for tickets in their own name or in the name of another person. Therefore, it is not only the Air Europa SUMA cardholder who can take advantage of the flights or other services where Miles must be used.
Use your SUMA Miles to pay for your tickets in full with Miles, or by using Miles and cash. The mixed payment method can only be used for flights operated by Air Europa. For flights operated by any of the SkyTeam alliance airlines, payment must be made in full in Miles.
Please note that airport taxes are exempt from payment with Miles and from the application of the discount. Remember that to use your Miles for flights operated by Air Europa, you will need to use a minimum of 1,500 Miles. If you want to use your Miles for our partners' products or services, you can do so from a minimum of 2,000 Miles.