MEDICAL CERTIFICATE

• During pregnancy, detailing the following information: fit to fly (for the round trip), the number of days of the pregnancy (based on the date of issue of the certificate), estimated date of birth, first birth or not, single/twin pregnancy, and any pregnancy complications.
• Passengers with physical or mental disabilities (including passengers who travel on a stretcher, require oxygen therapy during the flight, or are accompanied by a service or support animal) who require special attention must present a medical certificate confirming they are fit to fly and sign a liability disclaimer before boarding.
• Passengers with contagious diseases that may pose a direct threat to flight safety.
• Passengers who need to use hypodermic needles for injections in the cabin must present a medical certificate at check-in.

To be considered valid, a medical certificate must be issued within 10 days prior to the scheduled flight departure date.

MEDICAL AUTHORISATION FORM

• Passengers with a questionable physical condition for air travel due to illness, treatment, recent surgery, or any other situation that could affect the stable condition of the passenger during the flight.
• Passengers whose medical condition requires the use of special services, such as a stretcher, oxygen therapy, or any other situation whereby the passenger requires medical assistance or transportation of special medical equipment.

You can download the medical authorisation form here.

For more information, please contact us at the following email address: ssr.ux@air-europa.com

SERVICE ANIMALS

Service animals are trained animals that accompany passengers with special hearing or visual needs. Service animals can be identified by means of ID or other valid documents.

Guide animals can travel in the aircraft cabin provided that an up-to-date vaccination card is carried.

EMOTIONAL SUPPORT ANIMALS

Emotional support animals are non-trained assistance animals that provide therapeutic support to a passenger. The passenger must present a medical certificate signed and stamped by their doctor.

REQUEST AND BOOK

You can obtain more information or book the flight* by contacting us through our Customer Service, Facebook or Twitter. 

*Booking request only available on flights to/from the United States.

To transport a stretcher on an Air Europa flight, the following requirements must be met:

• The duration of the stopover at both the departure and arrival airport must be greater than 90 minutes, which is the required time to assemble and disassemble the stretcher. 
• Nine seats must be reserved and purchased to assemble the stretcher. 
• There must be maintenance technicians at the arrival and departure airports.
• The passenger must be travelling with medical staff.

Passengers with physical or mental disabilities who require special attention will need to present a medical certificate confirming they are fit to fly and to sign a liability disclaimer before boarding.

For more information, please call our Customer Service on 971 92 78 64 or contact us through Facebook or Twitter. 

• Anyone able to act individually in the event of an emergency can travel without a companion. This means: unfastening your seat belt, leaving your seat and reaching the emergency exit without help. It also includes taking and putting on an oxygen mask and understanding the safety instructions and advice in the event of an emergency. 
• If you require a companion, they must be over 12 years of age for domestic flights and over 15 years of age for international flights. The companion must be willing and able to understand the safety instructions and to physically assist the person with functional diversity in the event of an emergency.
• Requests and authorisations for passengers with reduced mobility must be submitted to the Air Europa Special Requirements Department, providing as much information as possible, such as the type of reduced mobility, number of companions, etc. The service must be requested at least 48 hours before the flight departure time.

ASSISTANCE SERVICE FOR PASSENGERS WITH REDUCED MOBILITY

• Requests and authorisations for passengers with reduced mobility must be submitted to the Air Europa Special Requirements Department, providing as much information as possible, such as the type of reduced mobility, number of companions, etc. The service must be requested at least 48 hours before the flight departure time. If there are less than 48 hours before departure, we recommend contacting the airport directly to see if you can request this service.
• Passengers can transport mobility devices for free in addition to their checked baggage: up to 2 wheelchairs, mobility device, walker, crutches, or other devices.
• If you wish to request this service, please click here. Alternatively, you can call +34 971 92 78 64 or contact us through Facebook or Twitter. 
• For further information, please click here.

GUIDANCE SERVICE

• This is a free assistance service for passengers who require help to get around the airport.
• Please request the service here or by contacting us through our Customer Service, Facebook or Twitter as far in advance as possible before the flight, indicating the type of special need (i.e., sensory, motor, auditory, or visual). 

Travelling pets must be accompanied by their owners or authorised representatives at all times. You must arrive at the departure airport with sufficient time to carry out the necessary procedures. Pets may travel on board or in the aircraft hold depending on their species, breed, and weight.

RESERVATION

• Process your booking online at:
  • Manage your booking
• If you have any questions, please contact us through our Customer Service, Facebook or Twitter.

Transporting certain brachycephalic breeds (short-muzzled or flat-faced) can pose a high risk of these animals suffering respiratory problems and overheating due to the stress of the flight.

THE FOLLOWING ANIMAL BREEDS AND CROSSBREEDS OF ANIMALS ARE CONSIDERED TO BE BRACHYCEPHALIC:

• Dogs: Affenpinscher, American Bully, Boston Terrier, Boxer (all breeds), Bulldog (all breeds), Cane corso, Dogo (all breeds), Brussels Griffon, Lhasa Apso, Mastiff (all breeds), Pekinese, Pitbull, Shar-Pei, Shih Tzu, Cocker/Spaniel (all breeds), Staffordshire bull terrier.
• Cats: Birman, Exotic Shorthair, Himalayan, Persian, British Shorthair.

Please note that:

• Brachycephalic dogs and cats under 8 kg (including the carrier) will be accepted in the cabin.
• Brachycephalic dogs and cats that exceed 8 kg (including the carrier) are not permitted to travel in the aircraft hold as pets.

• For the comfort of your baby, we offer a cot service for intercontinental flights operated by our A330 and Dreamliner aircraft, for babies that weigh 11 kg and under.
• To request this service, you must contact us through our Customer Service, Facebook or Twitter.  
• Cot dimensions: Height: 22.4 cm / Length: 75 cm / Width: 34 cm.  
• Travel cot availability is limited.

CHILDREN UNDER 2 YEARS OLD

• Hand baggage: 1 piece of hand baggage (10 kg maximum) that does not exceed 115 cm in total (length x width x height). You can take baby food (e.g., baby food jars, milk, etc.) in your hand luggage for use during the flight.
• Hold baggage: babies can only take 1 piece of baggage (10 kg maximum) in the hold, provided that an adult has purchased a fare that includes checked baggage. The overall dimensions of the suitcase must not exceed 158 cm (length x width x height).

In addition to your baggage allowance, you can also transport one of the following items:

• A foldable pushchair when travelling with children up to 4 years old.
• A baby carrier.
• A baby car seat.

CHILDREN BETWEEN 2 AND 11 YEARS OLD

Children between 2 and 11 years old have the same baggage allowance as adult passengers. To see the baggage allowance for each passenger, please click here.

Children aged 5 years old and above can fly alone. Air Europa offers companion services for children travelling alone.

TRAVEL CONDITIONS

• Get the details here.

RESERVATION

• The purchase must be made by calling our Customer Service or by contacting us through Facebook or Twitter.
• Prices subject to possible tax surcharges in certain countries.

Our tickets are electronic, so you do not need to print them. You must print the boarding card, either by checking in online or at the airport check-in desks.

• All passengers are required to wear a mask that covers the nose and mouth, as per Order TMA/384/2020, published in the BOE on 4 May.
• Only surgical masks or those providing better protection* without exhalation valves are allowed.
• Children under 6 years of age are exempt from wearing masks. 

The following are exempt from wearing a mask:

• Exceptionally, passengers who, due to severe lung disease with a 55% predicted forced vital capacity (FVC) threshold and a DLCO threshold of 40% or with a GAP index greater than 5 or mental or physical disabilities that do not allow the proper use of a facial mask, must send an email prior to 48 hours before the flight departs, attaching a medical certificate (in any of the following languages: Spanish, English, French, German, Italian or Portuguese) that confirms this condition, and issued no earlier than 2 months before the date of the flight, to requerimientomedico@air-europa.com, with the following details: name, surname (s), contact phone number, locator, flight dates, origin and destination.

We have free masks on all our flights.

*Improved protection masks: P2, KN95, KN99 and KN100, DS Korea 1st Class, N95, R95, P95, N99, R99, P99, N100, R100 and P100, FFP2 and FFP3.

• Passengers are allowed to carry up to 2 litres of alcohol-based disinfectant, in containers not to exceed 0.5 litres, both in carry-on and checked baggage.
• These containers must be properly closed.

Do you have a fear of flying? 

If the answer is yes, we can help you. Since 2009, Air Europa has been offering its "Losing the Fear of Flying" course with a success rate of almost 98%.

The "Losing the Fear of Flying" courses are run by Alfonso de Bertodano, a pilot with more than 28 years of experience and a Captain of Boeing 787 aircraft with over 15,000 flight hours. He is a psychologist (Licence No.: M-26714) and a fear of flying specialist. His combined knowledge of both fields, aviation and psychology, is one of the reasons why these courses are so successful.

The content is based on the most effective therapy techniques to overcome phobias and basic aviation knowledge covering every aspect of flying, operating procedures, meteorology, maintenance, and security measures used today. 

You will also learn exercises to control and manage your anxiety and have the chance to put them into practice on two round trip flights.

You will implement these techniques during the flights under the supervision of psychologists and Bertodano himself, who will explain all phases of the flight and any circumstances that may arise.

The course lasts for two days and is held in Madrid, Barcelona, and Palma de Mallorca.

For more information on the courses and dates available, please click here

To travel to the United States and Puerto Rico, your documents must be valid and you must have a return ticket, as well as the necessary funds to cover your expenses during your stay.

All passengers whose nationality does not require a visa and who are travelling for pleasure must apply for an ESTA. It will not be necessary to apply for an ESTA if you hold a visitor's visa or a valid residence permit. 

 The ESTA is an online authorisation that must be completed 72 hours before you board the plane. To do this, you must go to the website https://esta.cbp.dhs.gov/ and follow the steps carefully. The ESTA authorisation is valid for two years or until a passport has expired. You are advised to print the application and the approved document. 

If your ESTA application is denied, passengers should contact the consulate of the country of destination in their country to apply for a visa. 

For more information about documents, please contact the US Consulate.

The rules regarding flying with expired travel documents vary according to nationality, place of origin and place of destination.

• Documents

In the event of theft or loss of documentation, a claim filed to the competent authorities shall not be accepted as valid proof of the passenger's identity. In these cases, you should go to the airport and notify the competent authorities and authorised Air Europa staff of your situation. 

The boarding deadline for flights operated by Air Europa is 45 minutes before departure, unless otherwise stated. 

If you are taking a domestic flight or flying to a European country in the Schengen Area, we recommend arriving at the airport at least 1 1/2 to 2 hours before the flight departure time. For European flights outside the Schengen Area and other international flights, we recommend arriving at least 2 1/2 to 3 1/2 hours before departure, respectively. 

CHECK-IN DESKS

Palma de Mallorca and Barcelona: check-in desks open 2 hours before the departure of the first flight of the day, and you can check your luggage at any time on the same day until your flight is closed.

Madrid: it depends on the terminal your flight leaves from.

• Terminal 1 (International and Non-Schengen Area flights): check-in desks open at 5:30 am (local time in Spain), and you can check your luggage at any time on the same day until your flight is closed.
• Terminal 2 (National flights and Schengen Area flights): check-in desks open at 4:00 am (local time in Spain), and you can check your luggage at any time on the same day until your flight is closed.

Check-in desks for your flight, unless otherwise specified, will close 60 minutes before departure time for intercontinental flights and 45 minutes for all national and European flights. Local regulations may set a different time limit for passengers with special needs. 

To find out if the country you are flying to is part of the Schengen Area, please click here.

BOARDING

The deadline for boarding flights operated by Air Europa is 30 minutes before departure, unless otherwise specified. 

Palma de Mallorca and Barcelona: check-in desks open 2 hours before the departure of the first flight of the day, and you can check your luggage at any time on the same day until your flight is closed.

Madrid: it depends on the terminal your flight leaves from.

• Terminal 1 (International and Non-Schengen Area flights): check-in desks open at 5:30 am (local time in Spain), and you can check your luggage at any time on the same day until your flight is closed.
• Terminal 2 (National flights and Schengen Area flights): check-in desks open at 4:00 am (local time in Spain), and you can check your luggage at any time on the same day until your flight is closed.

The check-in desks for your flight, unless otherwise specified, will close 60 minutes prior to the departure of intercontinental flights and 45 minutes for all national and European flights. Local regulations may set a different time limit for passengers with special needs. 

To find out if the country you are flying to is part of the Schengen Area, please click here.

The more the merrier! 

• Contact us via email for more information about special promotions for groups. 
• Email for bookings and information: grupos.ux@air-europa.com 

Get the latest information on your flight here.

• You can view your booking and purchase additional services through Manage your booking.
• From this option, you can check in online, choose seats, add extra luggage or take out your travel insurance, among other options.
• If you wish, you can also rent a car or view the main activities to do in your next Air Europa destination.

In keeping with health recommendations, Air Europa offers greater flexibility to its passengers, even if your flight has not been cancelled. The company is offering unprecedented flexibility to travellers, with constantly updated measures to make it easy to exchange tickets, and that are unlike any other initiative in the airline's history.

Given the exceptional nature of the situation, our customer service may not be as efficient as we would like. To help you with any problems, you can check the conditions of entry into different territories, and the measures in place, here.

You can also find the form to request your voucher if allowed by the terms of exchange. This way, you can apply the amount of your ticket to a future purchase for any destination operated by us or on the same route as the original ticket, as long as you fly within one year.

Thank you for your understanding

• You can add your SUMA or frequent flyer card number to your booking via Manage your booking. 
• You can also request this service by contacting us through Facebook, Twitter or by calling Customer Service.

Search for the best fare just for you:

• Rates

You can see the terms and conditions of your fare in the following sections:

• Baggage terms and conditions
• Conditions for changes and cancellations

Air Europa offers different rates and services to adapt to the needs of passengers. 

Check our rates and conditions here.

If you have a discount code, you can add it during the purchase process. Once you have chosen the flights and entered the passenger details, a box will appear on the next screen where you can apply it. 

We are there for our Business class customers at all times, from the moment they book their flights until their arrival at their final destination. 

Get information on the advantages here.

Take out your travel insurance with the best medical care and cancellation coverage at a great price. To get a quote or to purchase your policy, please visit: Travel insurance

FLIGHT CHANGES

If there is a change to your flights, you must contact us through our Customer Service, Facebook or Twitter. There are two situations:

• Involuntary changes: if Air Europa changes the flight date and the price of the insurance policy is affected, passengers will not be charged anything.
• Voluntary changes: in this case, you need to contact us by phone or social media to see if the flight change affects the price of your insurance policy.

FLIGHT REFUND REQUEST (CANCELLATION INSURANCE)

You should contact us by phone of social media to submit a request. Air Europa will process your refund request in accordance with the terms and conditions of the selected airfare. The non-refunded portion must be requested directly from Allianz.

VIP ASSISTANCE INSURANCE

Passengers with a Business Class J Full ticket can choose to take out free travel insurance with the following coverage:

• Medical repatriation and medical care.
• Accompaniment of minors or people with limited functional mobility.
• Assistance in the event of baggage incidents.
• Refund for delays.
• 24-hour travel assistance.
• You can request this insurance and obtain more information by calling +34 911 360 350 or by contacting authorised agencies. The insurance policy will be effective when you board the plane.
• This insurance only applies to long-haul flight bookings.

ON DOMESTIC AND EUROPEAN FLIGHTS

Sweet and savoury snacks and a large selection of healthy options for whenever you fancy a bite, and not forgetting our selection of the highest quality Spanish products. Enjoy a variety of snacks that have been specially designed for this season. All with the aim of offering you a unique experience on each of our flights.

*Please note that, as a result of the current health situation due to COVID-19, we are not offering an on board sale service on these flights.

MENU ON TRANSATLANTIC FLIGHTS

Our transatlantic flights include a free menu prepared by our catering service. We also have special menus adapted to the needs of all our passengers. We offer menus that are free of the 14 main allergens and are suitable for the majority of food allergies and intolerances. Special menus must be requested at least 72 hours before the flight by contacting us through Customer Service, Facebook or Twitter.

And now, on our flights to and from America, you can enjoy a new menu that is 30% bigger, made with fresh seasonal produce, and all included in the price of your ticket.

Enjoy a tastier, more complete and balanced meal now on Air Europa flights. And expand it if you want with breakfast, nibbles or a light meal!

For more information, please click the following link: special meals.

The Wi-Fi service is offered on short and medium-haul flights operated by the new Boeing 737-800, in addition to all long-haul flights. By connecting to the Wi-Fi service, you can access social media, view your emails, shop online, and, of course, use WhatsApp to chat during the flight. All this while flying at over 30,000 feet!

For Spanish or European destinations, the Wi-Fi service is only available for flights lasting over 45 minutes.

Below, we display the available rates and offer a series of tips for maximising your Wi-Fi usage for each rate:

HOW DO I CONNECT TO THE WI-FI NETWORK?

After take-off, wait for the plane to reach its cruising altitude (at which point the seatbelt sign will be turned off).  Then, with your electronic device in flight mode, you can connect to the Wi-Fi network called "Ontheair". Once connected, a page will open automatically where you can purchase the best Wi-Fi plan to suit your needs.

For administrative purposes, babies who turn two years old during a trip are considered children.

Therefore, when booking a flight, you must select the passenger as a child and not as a baby.

Minors travelling alone can request to travel with a pet on direct flights operated by Air Europa by booking in advance. 

To read the terms and conditions, please click the following link.

To book, please contact us through our Customer Service, Facebook or Twitter.

If you have a subsidized ticket with a resident discount, you must present your valid identification document and large family certificate at the airport.

The name of the beneficiary must match the name of the person appearing on the ticket. 

We recommend that you check the booking confirmation email or ask at your point of sale to see if the automatic residence verification is satisfactory.

Passengers whose verification (through the Automatic Resident Accreditation System of the Ministry of Public Works) has not been carried out successfully, must prove their residence status with one of the following documents: 

• Children under 14 years of age without an ID document: must always travel with the Certificado de Empadronamiento para Viaje (Municipal Registration Certificate for Travel), because as they don't have an ID document, telematic validation can be done through the Ministry of Public Works system. 
• Spanish citizens, EU citizens and citizens of Iceland, Liechtenstein, Norway and Switzerland: Certificado de Empadronamiento para Viajar issued by the city council, together with the ID, NIE or passport. 
• Non-EU citizens: Certificado de Empadronamiento para Viaje (Municipal Registration Certificate for Travel) issued by the city government, together with the Spanish resident card, stating the family situation of the EU citizen, or the long term or permanent residence. 
• Members of parliament or senators: credentials certifying the status of a member of parliament or senator. 

No other document or supporting document other than those stated above will be valid. National ID cards and passports will be used to verify identity, but not residence. Air Europa reserves the right to refuse boarding to a passenger if it detects any deficiency or anomaly, or if a passenger cannot prove their residence by means of the resident certificate. 

If you are entitled to a resident discount, you must present a valid DNI or passport at the time of the flight.

Spanish tourists travelling to Brazil from 2 April 2012 must have a return ticket and sufficient funds to cover maintenance and accommodation for the duration of their stay. 

Brazilian Immigration and Border Control officials will request the documentation available at this link.

**Due to Covid-19, additional documentation may be required to travel. You can check it at: COVID-19 INFORMATION**

**Due to Covid-19, additional documentation may be required to travel. You can check it at: COVID-19 INFORMATION**

To enter Havana, you will need a passport and a tourist visa (obtained from Embassies, Consulates, or authorized agencies). If you have a valid European Union passport, you can apply for a visa at the Travelplan offices located in the Madrid airport in Terminal 1 in arrivals. Call the helpline on 915406004. 

It is also mandatory to hold medical insurance obtained in the country of origin, to cover any medical expenses that may be incurred during your trip.

Air Europa offers customers the option of taking out medical insurance at excellent prices.  To see our offer, go to: I WANT MEDICAL INSURANCE.

You can check the verification of residency in:

• The confirmation email sent by Air Europa after the purchase has been completed.
• In the "Manage your booking" section.

All passengers are required to carry the correct documentation in accordance with the applicable Laws, Regulations and Orders of the State or Country to or from which they are travelling. Furthermore, each passenger is solely responsible for complying with the legal requirements of each country, where applicable.

This documentation may be requested by the company at the check-in desks and boarding gates of any airports through which the passenger passes.

During the document checking process, Air Europa may refuse boarding to any passenger whose documents are found to be invalid or expired, or if the identity on the document does not match that of the passenger.

You can update your booking email by contacting us through the following channels: 

• Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 08:00 to 22:00 (Saturday, Sunday, and public and bank holidays).
• Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 08:00 to 22:00 (Saturday, Sunday, and public and bank holidays).
• 24-hour Helpline.

You can update your documentation details by contacting us through the following channels: 

• Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
• Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
• 24-hour Helpline.

As this is a pilot project, facial recognition boarding is currently only available for EU/Schengen citizens travelling on flights departing from Menorca Airport. The facial recognition matching and scanning machines are currently installed at this airport.

Once the pilot project is complete, this system is expected to be deployed in all other Spanish airports where Air Europa operates.

*Temporarily disabled for health reasons.

As this is a pilot project, facial recognition boarding is currently only available at Menorca Airport. Therefore, for your connecting flight, you will have to go through standard passport control and present your passport or ID together with your boarding pass.

Once the pilot project is completed, you will be able to board using facial recognition for any flight operated by Air Europa departing from Spain.

This is an alternative form of boarding that compares the passenger's face with the photo on their ID card or passport (facial recognition). It lets you move through the airport (security control and boarding gate) without having to show your boarding card or ID.You will be granted access through these control areas simply by showing your face, which will be identified with a camera.

*Temporarily disabled for health reasons.

CHECK-IN

Check-in desks close 45 minutes before the scheduled departure of national and European flights, and 60 minutes before the scheduled departure for intercontinental flights.

If the passenger shows up once the flight is closed, Air Europa will not be held responsible for not admitting that passenger to the flight.

BOARDING

Your boarding pass shows the time at which you must at least be at your boarding gate. The boarding process can begin at any time from this time.

If you show up at the boarding gate after the time indicated on your boarding pass, you may not be accepted on the flight and Air Europa will not be held responsible for not admitting that passenger to the flight.

All flights on the same ticket with a connecting flight purchased through the Air Europa website or the Customer Service centre have a minimum connection time.

Connecting flights that do not fulfil this minimum connection time cannot be booked on the same ticket.

Discover more than 130 Air Europa destinations!

 Check out our destination map or discover our routes from your city.

Air Europa flights operate out of Terminal 1 at Barcelona Airport.

Air Europa flights operate out of Terminal A in the Buenos Aires Airport. 

Ministro Pistarini International Airport is located in Ezeiza about 35 km south-west of the city of Buenos Aires.

Air Europa flights operate out of Terminal 2 at Frankfurt Airport.

Rhein-Main-Flughafen Frankfurt Airport is located approximately 12 km from the centre of Frankfurt.

Air Europa flights operate out of Terminal 3 of the airport.

Israel International Airport is located near the city of Lod, 15 kilometres south-east of Tel Aviv.

Air Europa flights operate out of Terminal 1 at Lisbon Airport.

Humberto Delgado Lisbon Airport is located in the civil parish of Olivais, about 7 km from the city centre.

Air Europa flights operate out of the South Terminal of London Gatwick Airport.

London Gatwick Airport is located in Crawley, 5 km north of the city centre.

Air Europa flights operate out of Terminal 1 at Marrakech Airport.

Marrakech Menara International Airport is located about 6 km from the city centre.

Air Europa flights operate out of Terminal 1 at Munich Airport.

Franz Josef Strauss Munich International Airport is located 28 km north-east of Munich.

At the Paris Orly Airport (ORY), Air Europa flights operate out of the West Terminal.

Paris-Orly Airport is located 14 km south of Paris.

At the Paris Charles de Gaulle Aiport, Air Europa flights operate out of Terminal 2F.

Charles de Gaulle Airport is located near Roissy, 25 km north-east of Paris.

Air Europa flights operate out of Terminal 1 at Rome airport.

Leonardo da Vinci Rome–Fiumicino International Airport is located in Fiumicino, about 34 km south-west of Rome city centre.

Air Europa flights operate out of Terminal 2 at the São Paulo Airport.

São Paulo International Airport is located in Guarulhos, 22 km north-east of São Paulo city centre.

Air Europa flights operate out of Terminal 1 at Bogotá Airport.

Luis Carlos Galán Sarmiento El Dorado International Airport is located approximately 12 km from Bogotá city centre.

Air Europa flights operate out of Terminal 3 at the Havana Airport.

José Martí International Airport is located in Boyeros, 18 kilometres from Havana.

Air Europa flights operate out of Terminal 4 at New York Airport (JFK).

John F. Kennedy International Airport is located in Queens, 20 km south-east of Manhattan.

Air Europa flights operate out of Terminal 4 at Cancun Airport.

Cancun International Airport is located 16 km from the city of Cancun.

Air Europa flights operated at the Madrid-Barajas Adolfo Suárez Airport depart from the T4 and T4S terminals.

Check-in:

Terminal T4, floor 2, departures: counters 870-879. Business class: counters 908-909.

• Counters 850-859 and 870-879
• Counters 880-889 and 900-909

*Due to the current situation, the information provided is subject to change.

Purchase on:

• Our website.
• By contacting Customer Service.
• Facebook.
• Twitter.
• Sales offices.

Book your flight to Germany at the best price at:

FLIGHTS TO GERMANY

Book your flight at the best price at:

FLIGHTS TO SPAIN

Book your flight to Argentina at the best price at:

FLIGHTS TO ARGENTINA

Book your flight to Brussels at the best price at:

FLIGHTS TO BELGIUM

Book your flight to Brazil at the best price at:

FLIGHTS TO BRAZIL

Book your flight to Colombia at the best price at:

FLIGHTS TO COLOMBIA

Book your flight to Cuba at the best price at:

FLIGHTS TO CUBA

Book your flight to Ecuador at the best price at:

FLIGHTS TO ECUADOR

Book your flight to the United States at the best price at:

FLIGHTS TO THE UNITED STATES

Book your flight to France at the best price at:

FLIGHTS TO FRANCE

Book your flight to the Netherlands at the best price at:

FLIGHTS TO THE NETHERLANDS

Book your flight to Honduras at the best price at: 

FLIGHTS TO HONDURAS

Book your flight to Israel at the best price at:

FLIGHTS TO ISRAEL

Book your flight to Italy at the best price at:

FLIGHTS TO ITALY

Book your flight to Mexico at the best price at: 

FLIGHTS TO MEXICO

Book your flight to Paraguay at the best price at:

FLIGHTS TO PARAGUAY

Book your flight to Peru at the best price at:

FLIGHTS TO PERU

Book your flight to Portugal at the best price at:

FLIGHTS TO PORTUGAL

Book your flight to Puerto Rico at the best price at: 

FLIGHTS TO PUERTO RICO

Book your flight to the United Kingdom at the best price at:

FLIGHTS TO THE UNITED KINGDOM

Book your flight to the Dominican Republic at the best price at:

FLIGHTS TO THE DOMINICAN REPUBLIC

Book your flight to Switzerland at the best price at:

FLIGHTS TO SWITZERLAND

Book your flight to Uruguay at the best price at:

FLIGHTS TO URUGUAY

Book your flight to Venezuela at the best price at:

FLIGHTS TO VENEZUELA

You can check the features on our seats at the following link:

• Seats

Apply a 5% discount with the general category large family certificate and 10% if it is the special category. 

To apply the price reduction, you must confirm your status in one of the following ways: 

• If you book through our website (https://www.aireuropa.com), select the "Large family card" option when completing the passenger details section. Here you can state the type of subsidy, the autonomous community and the card number.  
• If you make the booking by phone, please provide our customer service agent with the abovementioned information.  

If you have a subsidised ticket with a resident discount, you must present your valid identification document and large family certificate at the airport. 

The name of the beneficiary must match the name of the person appearing on the ticket.

If you live in the Canary Islands, Balearic Islands, Melilla, or Ceuta, you can get up to 75% off fares (airport taxes exempt from discount) for domestic and inter-island flights.

To benefit from this discount, you must inform the airline of your resident status by calling our customer service helpline or checking the "Resident Discount" option that will be shown on our website (https://www.aireuropa.com) once you select the route. 

Take advantage of our offers and visit the most desired destinations:

• Check the best prices

If you purchase a Business Class flex ticket (*) for a flight from Barcelona to Europe or the Canary Islands, you can get up to 3 days of free exclusive parking at Barcelona airport. For long-haul flights, the free parking service is extended to 7 days.

This service includes parking and 24-hour car surveillance within the airport grounds, a Civil Liability Policy, and a valet pickup and drop-off service at the airport.

You can also request additional services, such as car wash (exterior and interior), oil change, and refuelling.

This service must be booked 48 hours before the flight departure time.

You can request this service by calling + 34 911 360 350 or through authorised agencies.

(*) For specific information about the terms and conditions, please contact us through Customer Service, Facebook or Twitter.

The Fast Lane service is available at Barcelona-El Prat airports, Málaga-Costa del Sol, Valencia-Manises, Alicante, Palma de Mallorca and Brussels, and Fast Track in Madrid-Barajas, Paris (Charles de Gaulle and Orly), Frankfurt, Lisbon, London-Gatwick, Milan-Malpensa, Munich and Porto, allows passengers to travel in Business class or SUMA GOLD or PLATINUM customers to pass security control more quickly and make procedures faster prior to boarding.

To enjoy this new service, passengers must meet the following conditions:

• Fly on routes operated by Air Europa (except for code-share flights).
• Check that your boarding pass has the "Skypriority" logo.

Business-class passengers travelling on domestic and international flights can access the VIP lounges at the airport of departure and the airport of connecting flights.

SUMA GOLD, SUMA PLATINUM, and ELITE PLUS customers of SkyTeam airlines, regardless of their booking class, can access the VIP lounge if they have an international flight or connecting flight (on the same day) operated by the SkyTeam alliance. VIP lounge access is only available at the airports of departure and connecting flights, and not at the airport of arrival. To enter the VIP lounge, you must present your boarding card and valid Elite Plus card.

ELITE PLUS passengers can take a guest into the VIP lounge, provided that they have a flight operated by an airline of the SkyTeam alliance. Your guest must present their boarding card to enter the VIP lounge.

See the location and features of each lounge in the following section:

• VIP lounges

We offer the possibility to connect your flights from or to any of the more than 5,600 railway stations in the Deutsche Bahn network by purchasing a Rail&Fly ticket.

ADVANTAGES

• Convenient transfers from over 5,600 Deutsche Bahn stations.
• The Rail&Fly ticket is valid from the day before your flight departure date until the day after your flight arrival date.
• A Rail&Fly ticket is not linked to a specific train.
• The price also includes the use of IC/EC and ICE lines.

GENERAL TERMS AND CONDITIONS

• The Rail&Fly ticket is only valid in combination with a ticket for an international Air Europa flight.
• Rail&Fly is valid on all Deutsche Bahn trains.
• If the trip to a certain airport is not covered by a Deutsche Bahn train, the Rail&Fly ticket can also be used to travel on public transport operated by regional companies.
• Children under 2 years old travel for free. Children under 12 years old get a 25% discount. Unaccompanied children cannot access this service.
• Rail&Fly tickets are non-refundable.
• If you are travelling by public transport, please plan for possible delays. We recommend choosing a connection that gets you to the airport in plenty of time. Air Europa does not accept any responsibility if a passenger arrives late for a flight due to public transport delays.
• Train timetables are available at Deutsche Bahn offices, Deutsche Bahn-affiliated travel agencies, and https://www.bahn.com/es/view/index.shtml 
• The purchase must be made by calling our Customer Service or by contacting us through Facebook or Twitter.

BOARDING CARD

Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). Customers are required to print their boarding cards during this time period. You can obtain your boarding card at the following link:

• Obtain boarding card

You can also obtain your boarding card for long-haul flights at any Deutsche Bahn ticket office.

Air Europa customers can purchase the Change Option for domestic flights.

WHAT DOES THE CHANGE OPTION LET YOU DO?

• You can change your flight once up to 2 hours before your flight departure time with no administration costs or penalty fees.
• If there are no seats available in the same cabin class, you must pay the difference.
• The Change Option may be used for the outbound and return flight provided that the request is made in the same telephone call.
• You can change the flight date and route.

GENERAL TERMS AND CONDITIONS

• The Change Option can only be selected when completing your booking or on the same day of the purchase.
• The amount payable is per passenger.
• The Change Option can only be selected for airfares that include changes with penalty fees. However, it can also be included in the no-baggage fare (Lite), even if it does not permit changes.
• It is non-refundable.
• The Change Option cannot be purchased for interisland flights.
• The Change Option can be purchased through our direct sales channels: Web Air Europa, Air Europa Customer Helpline, and Web Falcon Viajes.
• To use the Change Option, please contact us through our Customer Service, Facebook or Twitter.

PRICE

This product costs:

• €15
• 12 GBP
• 19 USD
• 160 ARS
• 12,000 CLP
• 50 BRL

Save time! The Priority Boarding service lets passengers avoid check-in queues. In addition, you will be the first to board the plane and have plenty of time to store your belongings in the overhead compartments.

The Priority Boarding service can be purchased on the Air Europa website during the flight booking process, at information and sales offices in airports, or by calling Customer Service. Priority Boarding costs €8 per person for each flight leg on domestic and European flights and €15 on long-haul flights.

This only applies to flights operated by Air Europa.

This service is not available for purchase on flights operated by our ATR fleet or UX3000 flights.

Business Class passengers and Air Europa SUMA Silver, Gold, and Platinum members can enjoy this service for free.

This service cannot be purchased by unaccompanied minors or passengers with reduced mobility as they already have priority boarding.

Air Europa offers national and international press, our in-flight magazine, as well as the latest selection of films, series, games, entertainment for children, and music.

Access our new on-board entertainment portal

On long-haul flights operated by our B787 or A330 aircraft, passengers can choose from a selection of films, series, and documentaries, which will be different on the outbound and return flights.

All our Boeing 787 have individual entertainment systems with a screen on the seat back in front of you. To find out if the A330 aircraft operating your flight has individual screens, please contact us within 48 hours prior to the flight through our Customer Service, Facebook or Twitter. 

In addition, if you are travelling on the new B737-800 or A330 aircraft on long-haul, Canary Island or TLV flights, you can enjoy our Streaming Service. This system offers personal and customised entertainment with the option to download a wide range of audiovisual content to your mobile: films, thematic television channels, games and the Moving Map.

For more information on the Streaming Service, click here.

SkyPriority offers exclusive benefits and special customer services for passengers with SUMA GOLD or PLATINUM status travelling in any cabin class, passengers in business class, and passengers with ELITE PLUS status of any SkyTeam airline.

Air Europa and all other SkyTeam airlines are gradually incorporating the SkyPriority service at the airports where they operate. Air Europa already offers this service at the airports of Madrid, Palma de Mallorca and Barcelona.

All Air Europa and airport staff will know if you are eligible to use the SkyPriority service thanks to an ID code automatically printed on your boarding card.

The advantages you can enjoy include:

• Priority check-in.

With our priority drop-off desks at airports, you can check in faster by avoiding queues.

• Priority lines at airport sales offices and transfer desks.
  • The sales offices have exclusive windows to offer priority customers a faster service without queues.
• Priority boarding.
  • SkyPriority priority boarding lets you board first or at any time during the boarding process.
• Priority baggage handling.
  • Our check-in staff will attach a priority label to your checked baggage so that it is the first to arrive on the baggage claim belt.
• Priority lines at security and immigration controls in some airports.

You can request to transport your pet through AirEuropa Cargo.

If you have forgotten the password for your Air Europa SUMA account or wish to change it, click on "Have you forgotten your password?" at the top right of the screen.

To retrieve the email address you used to register with Air Europa SUMA, you must contact us by providing us with the name, surname and code of the identity document you registered with, through:

• Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
• Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
• SUMA telephone.
• 24-hour Helpline.

You can use redeemed SUMA Miles or you can pay using Miles and money. This mixed exchange can only be used for flights operated by Air Europa. Flights operated by any SkyTeam Alliance airline must be paid in full using Miles. Please note that airport fees cannot be paid for in Miles and do not receive a discount.

Remember that in order to redeem Miles for Air Europa flights, you will need to use a minimum of 1,500 Miles. If you want to redeem your Miles for our partners' products or services, you will be able to do so starting from a minimum of 2,000 Miles.

Every calendar year (January-December), Air Europa SUMA customers can purchase and/or give away SUMA Miles:

•  Purchase/Gift

Holders of the Air Europa SUMA Visa Card can get Miles for each purchase they make using the card, which they can add to the Miles obtained in the Air Europa SUMA Programme. Get more details here.

Bankintercard, a credit card company of Bankinter Consumer Finance, together with Air Europa, have created the payment card with the most benefits in the tourism sector: the Air Europa SUMA bankintercard Visa Card.

Holders of the Air Europa SUMA Visa Card can get Miles for each purchase they make using the card, which they can add to the Miles obtained in the Air Europa SUMA Programme.

For more details, visit the following section: VISA Air Europa SUMA

Contact information for our offices:

• Offices

If the facial recognition machines are unavailable, you can ask our check-in staff to help you complete the process manually, after accepting the GDPR (European Data Protection Act) regulations.

*Temporarily disabled for health reasons.

The more, the better!

If you and your companions (excluding babies) make up a group of more than nine passengers, you can get special offers. Please contact us through the following form, and we will contact you as soon as possible:

• form 

You can also contact us by email: grupos.ux@air-europa.com

To travel with a group of children, you must contact Air Europa and indicate the number of children and adult companions.

• Groups of up to 23 children must be accompanied by at least 1 adult.
• Groups of between 24 and 35 children must be accompanied by at least 2 adults.
• Groups of 36 to 47 children must be accompanied by at least 3 adults.

Above this number, one adult will be required for every 12 additional children.

• Group booking request

Each adult can travel with two children under 2 years old. In this case:

• One child must travel in the same seat as the adult wearing a special safety belt provided by the Air Europa crew.
• The other child must travel in an adjacent seat in an approved child seat. In the latter case, the seat price for children between 2 and 11 years old will apply.

Air Europa wants your baby to be comfortable when travelling. Therefore, in addition to your baggage allowance, you can also transport one of the following items:

• A foldable pushchair when travelling with children up to 4 years old.
• A baby carrier.
• An approved baby car seat suitable for children between 6 months and 3 years old.

You can take the pushchair to the door of the aircraft, except for the airports of Charles de Gaulle (Paris), Orly (Paris), and Fiumicino (Rome), where it will be checked in free of charge. 

Please remember to contact us through our Customer Service, Facebook or Twitter to check the availability of baby cots on our Airbus330 and Boeing 787 aircraft.

No, any domestic animal other than a dog or a cat cannot travel in the cabin on our transoceanic flights. They are only permitted to travel in the hold. To arrange this, please contact our Cargo Department.

It is compulsory to declare amounts in excess of EUR 10,000. In this case, you must go to the office located in Customs, Room 1, Terminal 1 in Madrid.

More information here.

Download the PDF to find out what you can and can't carry in your baggage: money to be declared, prohibited items, recommendations before flying, etc.

Download