If you have a ticket from Air Europa and your flight has been affected by a change in schedule and/or cancellation, you have the option to redeem it for a VOUCHER that you can use on future flight purchases.
You can request one easily here.
You can exchange the VOUCHER by contacting our customer service and providing the following details:
We also offer the option to redeem them online at www.aireuropa.com
Due to Covid-19, you can check the forms needed to travel depending on your route, as well as the rules and recommendations for passengers, here.
All passengers travelling to Spain from abroad are each required to fill in the Ministry of Health form prior to their arrival: FORM
If you prefer, or if you have any problems, you can download, print out and fill in this form: Español, English, Deutsch, Français.
*Given the rapidly evolving international response to the COVID-19 outbreak, Air Europa cannot guarantee the accuracy and relevance of the information published on this page. We recommend that you check the information on the websites of official bodies before travelling.
Bookings with a resident discount must be made at one of our offices or by contacting our Call Centre (not valid via the website).
We are offering unprecedented flexibility to travellers, with constantly updated measures to make it easy to exchange tickets, and that are unlike any other initiative in the airline's history.
Given the exceptional nature of the situation, our customer service may not be as efficient as we would like.
To help you with any problems, you can check the conditions of entry into different territories, and the measures in place, here.
You can also find the form to request your voucher if allowed by the terms of exchange. This way, you can apply the amount of your ticket to a future purchase for any destination operated by us or on the same route as the original ticket, as long as you fly within one year. Thank you for your understanding.
The possibility and cost of changing the route or date of a flight depend on the flight change terms and conditions of the fare selected at the time of purchase. You can check them in FARE TERMS AND CONDITIONS
You can change the date and time of your flight via MANAGE YOUR BOOKING.
You cannot make the change online if:
To book, please contact us through our Customer Service, Facebook or Twitter. Alternatively, please contact your travel agent.
When you have a VOUCHER, if you do not use it or have an unspent amount, you can request a refund 12 months after it is issued.
The deadline for requesting a refund will be 2 calendar months from the date of it expires. You can request it by contacting our Call Centre.
The information available on our website applies to passengers who are Spanish citizens. For all other nationalities, please contact your consulate.
At Air Europa, one of our fundamental values is safety, and we want to share with you what we are doing to keep our passengers safe, comfortable and healthy when they choose to fly with us. We'll explain what we are doing to guarantee your safety:
Due to Covid-19, additional documentation may be required to travel. You can check it at: COVID-19 INFORMATION
You can check an additional bag (23 kg in economy class and 32 kg in business class) if you are a member of the Air Europa SUMA loyalty programme and have a SILVER, GOLD, or PLATINUM status. To do so, simply indicate your Air Europa SUMA level by entering your loyalty card number during the booking process or verify this information at the airport.
Standard seats are free for SUMA Silver members who reserve a seat within 48 hours before the flight.
All seat classes are free for SUMA Gold and Platinum members.
Enjoy the many advantages of being an Air Europa SUMA member:
You can sign up in the Air Europa SUMA Registration section of the Air Europa website.
When you register with Air Europa SUMA, we recommend you enter all your details. This way, every time you make a booking with us, all the details you have provided will be entered automatically.
This will save you time in the purchasing process and you will never forget to enter your Air Europa SUMA card number.
If an incident arises while you are registering, you can contact us through:
Air Europa SUMA is the loyalty programme with which our clients can earn Miles to redeem for flights with Air Europa or its partner airlines.
Miles can also be redeemed for a variety of products and services offered by other non-airline collaborators of the SUMA programme. Check out all our partners
THE FIVE STARS OF AIR EUROPA SUMA
SUMA Miles
Can be earned when purchasing flights run by Air Europa or any of the airlines in the SkyTeam alliance or other airline Partners that join the programme. SUMA Miles can also be earned when purchasing goods or services from our collaborators.
All SUMA Miles on your account can be redeemed for plane fares or other goods or services in the Air Europa SUMA programme. Bear in mind that Miles can be redeemed for airfares on flights operated by Air Europa or any of the companies in the SkyTeam alliance or other airline Partners joining the programme.
Level Miles
These allow you to climb levels to reach the Silver, Gold or Platinum categories. They accumulate over a period of 12 consecutive months. If, during this time, you pass the number of Miles required for promotion to the next Air Europa SUMA category, you will automatically be promoted to the new level.
Miles in this category can only be earned by purchasing flights operated by Air Europa or by any of the companies in the SkyTeam Alliance.
Level Miles cannot be earned on airlines that are not members of the SkyTeam Alliance or non-airline Partners.
The Air Europa SUMA level assessment is based on the number of Miles earned and the number of flights taken, as shown in the following table:
LEVEL | # FLIGHTS A YEAR* | # LEVEL MILES |
---|---|---|
Silver (Elite) | 14 | 18,000 |
Gold (Elite Plus) | 26 | 32,000 |
Platinum (Elite Plus) | 50 | 60,000 |
* The number of Miles and flights must be registered within 12 consecutive months (not necessarily within the same calendar year). Your Level is increased automatically when you reach a certain number of flights or Miles. If your level does not increase within 12 months, the number of flights or Miles obtained during this period are reviewed to maintain or lower your level. If your level increases during the 12-month period, you will maintain this level for the following 12 months.
During this period, you can continue to increase your level and, once reached, you will maintain your new level for a further 12 months. Your card (virtual or physical) will indicate the expiry month and year of your level. Please note that not all Miles count towards level increases. Only Miles earned by flying with Air Europa or a SkyTeam Alliance airline are eligible. Any Miles earned by purchasing products or services provided by our partners are not eligible.
The number of Miles or eligible flights to access a higher level is calculated based on Miles transactions registered in your Air Europa SUMA account over the last 12 months.
Whenever a transaction is registered in your account, the calculation period is updated for a further 12 months. Therefore, the Miles are not retained.
Once you reach SILVER, GOLD, or PLATINUM status, you will stay at this level for the following 12 months. When you access a higher level, you do not lose the Miles or flights used to calculate this level. Instead, the Miles or flights apply for the calculation of the following 12 months.
If your level does not increase during these 12 months, the number of flights or Miles earned over this period are reviewed to maintain or lower your level.
Earning SUMA Miles is very simple. They can be earned on flights operated by Air Europa or on flights operated by any of the airlines in the SkyTeam alliance or other airline Partners that may join the SUMA Programme. You can also earn Miles for using products and services offered by our non-airline partners belonging to the Air Europa SUMA programme.
You can request non-credited Miles in the "Request Non-Credited Miles" section of our website.
To access this section, first log in to your SUMA account.
From this section you can request Miles for Air Europa flights, for flights in any SkyTeam airline and other airline partners. Our system will credit the Miles in your Air Europa SUMA account, after checking that the flight was made.
This option is available as from 7 days after and in under 6 months from the departure of your flight (except for new SUMA registrations).
SUMA Miles only expire when the customer's account has remained inactive for a period of 18 consecutive months. This occurs when an Air Europa SUMA customer has not registered any transactions, either because they have not accumulated any Miles from taking flights, because they have not used any products or services from our collaborators, or because they have not redeemed any Miles.
The start date of the 18-month expiry period is indicated in the customer's account on the Air Europa SUMA transaction statement.
Take advantage of your Miles to fly! We'll tell you how to redeem them:
Additional baggage, priority boarding... These are just some of the many advantages of being an ELITE or ELITE PLUS member of the Skyteam alliance:
Benefits | SkyTeam Elite | SkyTeam Elite Plus |
---|---|---|
Access to lounges. | ![]() |
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Guaranteed booking on fully booked flights | ![]() |
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Recognition of SkyPriority status | ![]() |
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Priority at transfer desks | ![]() |
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Priority at migration and security control | ![]() |
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Additional baggage allowance. | ![]() |
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Priority baggage claim | ![]() |
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Priority registration | ![]() |
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Preferential seats | ![]() |
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Priority boarding | ![]() |
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Priority waiting at the airport | ![]() |
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The availability of priority services varies from one airport to another.
We're here to help you!
Contact us through:
Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays). Service available in the following languages: ES - CA - EN - FR - IT - PT.
You can also visit our social media accounts:
CUSTOMER SERVICES
SOCIAL MEDIA
OFFICES
For office locations and contact information, please click on the following link: contact and office locations.
To issue a flight certificate, the passenger must provide the following details: Full name, copy of national ID document (photographed or scanned) or other identification document, flight number, date and journey, as well as the ticket number, if available.
You can email this information to justificantesvuelo@air-europa.com or fax it to 00 34 971 178 249, specifying that it is a certificate request.
You can request a delayed or cancelled flight certificate via the following form.
Passenger rights in the European Union are regulated by European Regulation (EC) 261/2004. You can find a summary of your rights here.
If your flight departs from a non-EU airport, the applicable regulation may not be this regulation if the country from which your flight departs has its own regulation.
If you wish to contact us, you can do so through our form.
You can send a written communication to the following address: Delegado de Protección de Datos, Polígono Son Noguera, Ctra Arenal-Llucmajor, KM 21,5 C.P. 07620 Llucmajor, Islas Baleares, Spain; or to the e-mail address delegadopd@globalia.com , including in both cases a photocopy of your ID card or other similar identification document, to request the exercise of the following rights:
- Right to request access to personal data: you may ask AIR EUROPA if this company is processing your data.
- Right to request its rectification or deletion.
- Right to oppose to the processing: AIR EUROPA will stop processing the data in the way you indicate, unless for the exercise or defense of possible claims they have to continue to be processed.
- Right to data portability: in case you want your data to be processed by another entity, AIR EUROPA will facilitate the portability of your data to the new controller.
- Right to request the limitation of their processing, in which case they will only be kept by AIR EUROPA for the defense of possible claims.
- Possibility of withdrawing consent: in the event that consent has been given for a specific purpose, you have the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal.
In any case, we provide you with a form that will allow you to exercise the aforementioned rights in an easier and faster way by sending it to the contact address of the Data Protection Delegate.
The air transport contract between Air Europa and the passenger is governed by the General Transport Terms and Conditions, the conditions of the Ticket and the conditions of the fare purchased.
You can consult the General Terms and Conditions:
We currently have a response time of no more than 28 days, however, sometimes the complexity of a claim can make our response time longer.
In accordance with (EU) Regulation No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, we hereby inform you of the existence of a European platform for resolving online disputes that facilitates the out-of-court resolution of these disputes for contracts also concluded online between EU resident passengers and the airline in an independent, impartial, transparent, efficient and fair manner.
The platform is an interactive and multi-lingual website http://ec.europa.eu/odr, which will provide, free of charge, a single access point for EU resident passengers and the airline for the out-of-court resolution of contractual disputes arising from online air transport contracts.
Air Europa does not participate in this programme at this time and is not subscribed to an Alternative Consumer Dispute Resolution entity unless it is required by the current regulations of an EU Member State.
Similarly, customers are informed that they can address their claim to the company through this form or at the email address: relacionesconclientes@air-europa.com
Yes, provided that you are the legal representative of that person, you must provide us with a power of attorney.
If you wish to make a claim on behalf of a minor, you must be the parent or legal guardian, for which we will need proof kinship/guardian.
If your flight has been delayed or cancelled, and as a result, you have incurred additional expenses, you may be entitled to a refund.
Please contact us through this form and our Customer Service Department will manage your request as soon as possible.
We advise you to keep a copy of your booking and boarding passes, as well as all supporting documents (receipts, invoices, etc.) that may be useful for handling the claim.
If your claim is related to baggage, you can refer to the question “How do I claim damage, delay or loss of my baggage?” in our help section or visit the following link: Baggage Incidents
In accordance with the Montreal Convention, you have 2 years to make your claim from the date of the flight.
If your claim relates to a checked baggage incident, the deadlines may be different. You can check the deadline here.
If you wish to add extra luggage, you can do so in advance here or by calling Customer Service.
You can request to take a suitcase or item of luggage that exceeds 158 cm (overall dimensions) by sending an email indicating the dimensions and weight to ssr.ux@air-europa.com.
There is an additional fee of 150 EUR/GBP/USD/CHF per bag.
If it is not possible to transport your item of luggage as an oversized bag, you can request to transport it as cargo through AirEuropa Cargo.
*Requirement subject to space availability.
To purchase an additional seat, please contact us through our Customer Service, Facebook or Twitter.
It is not possible to purchase additional hand luggage.
However, you can consider the option of purchasing additional checked bags on our website or by contacting us through our Customer Service, Facebook or Twitter.
In addition to hand luggage, two ensaimadas (packaged together) can be taken per passenger.
Certain items, such as walking sticks and beach umbrellas, can be transported in reasonable quantities on certain flights at no additional cost. These items must not exceed 120 cm in length.
A foldable umbrella or camera can be taken as an accessory in addition to your hand luggage.
In addition to your hand luggage, you can take one of the following items on your flight:
This additional item must fit under the seat in front of you and not exceed the following dimensions: 20 cm (high) x 35 cm (wide) x 30 cm (long).
Any device that transmits or receives communications must remain in "Flight Mode". If your device does not have "Flight Mode", it must be turned off for the duration of the flight.
Check the different electrical appliances that can be used during the flight and their conditions here.
Get up to 50% off by purchasing your extra luggage on our website, by contacting us through our Customer Service, Facebook or Twitter.
Please click on the following link to see all our rates: ADDITIONAL BAGGAGE PRICE
If you wish to increase your maximum baggage weight allowance to 32 kg, please contact us through the aforementioned channels. This option cannot be purchased through our website.
No item can weigh more than 32 kg.
If your ticket includes a flight operated by another airline, additional baggage can only be purchased in the airport at the check-in desks of the airline operating the first flight.
Air Europa allows passengers to take food to eat during the flight in accordance with the fluid restriction safety regulations.
It should be noted that the destination country may prohibit the introduction of certain types of food into its territory. We recommend contacting the competent authorities of the country to find out the limitations related to the transportation of perishable food. Any type of food that is carried in checked baggage must be properly packed to prevent accidents (they will travel under the passenger's responsibility).
There are strict procedures for the import of certain animal products (meat, milk and products based on them) in the European Union and other countries, as they can carry pathogens responsible for contagious diseases.
We strongly recommend that you contact customs or the competent authorities before travelling to ensure that this food is allowed to be introduced.
You can view the baggage allowance for your booking by going to:
Depending on your selected airfare and route, you can purchase additional baggage online or at the Air Europa office in the airport.
OVERSIZED BAGGAGE IN THE CABIN
If you want to take an item of luggage that does not fit in the overhead compartments or under the seat in front of you due to its size or weight (e.g., musical instrument, television, iMac, etc.), it must be transported on an additional seat(s) and supervised by the passenger at all times. The price and conditions can be viewed here.
OVERSIZED BAGGAGE IN THE HOLD
Any item that exceeds 158 cm in total (height x width x length) can be transported in the aircraft hold. However, it must not exceed 32 kg in weight. Wheelchairs, musical instruments, and pets are exempt from this rule and can be transported in the hold. This service has a fee of €150. Items considered as household appliances (e.g., iMacs, televisions, monitors, desktop computers) cannot be transported in the hold.
To book this service, please contact us through our Customer Service, Facebook or Twitter.
Paintings, works of art, sheets and frames can only be transported on an additional seat in the aeroplane's cabin, always under the personal custody of the passenger. The price and conditions can be viewed here.
To purchase an additional seat, please contact us through our Customer Service, Facebook or Twitter. You can also choose to contact a freight transportation company.
Bicycles, surfboards, golf equipment, etc. Take your sports gear with Air Europa!
You can arrange to transport your bicycle online through Manage your booking. For all other sports gear, please contact us via Customer Service, Facebook or Twitter, specifying the dimensions and weight of the gear in question.
Check the conditions for transporting sports gear here.
The possibility of checking your luggage through to your final destination depends on the selected route and airlines operating the flights:
EXCEPTIONS
To complete your request, you must contact us through our Customer Service, Facebook or Twitter within 48 hours prior to the flight departure time.
Find out how to transport your musical instrument safely at this link.
Only small amounts of liquid are permitted in hand baggage. These liquids must be transported in containers with a maximum capacity of 100 ml. Each passenger can take a maximum of 1 litre.
Passengers can transport a drone if they meet the security terms and conditions for transporting lithium batteries.
The drone can be transported in the cabin as hand baggage provided that it does not exceed the hand baggage dimension and weight limits.
In addition, you must inform the airline of the drone model and its technical specifications by sending an email to the following address: ssr.ux@air-europa.com
Batteries are used to supply electrical current to the electronic devices we use daily. They can be made of different materials and sizes, so their method of transport may vary.
Dangerous goods are items or substances that are capable of putting health, safety, property, or the environment at risk.
They exhibit the following properties: explosives, flammable and non-flammable gases and toxic gases, flammable liquids and solids, oxidisers (oxidising agents), toxic and infectious substances, radioactive material, corrosive substances and other objects, including substances that are harmful to the environment, such as: lithium batteries, dry ice, magnetised material, combustion engines, genetically modified organisms, substances maintained at high temperatures, life-saving devices, consumer goods, chemistry sets, and first-aid kits.
These items or substances may NOT be transported in a passenger's luggage, unless otherwise indicated in the following link:
HOW TO TRANSPORT DANGEROUS GOODS
For more information, please send an email to: ssr.ux@air-europa.com
Booking cancellations and/or refunds made through Air Europa's direct sales channels (www.aireuropa.com, customer service helpline, or sales offices) are subject to the cancellation and refund terms and conditions for your selected airfare. To book, please contact us through our Customer Service, Facebook or Twitter.
If you booked through an agency (e.g., eDreams, Gotogate, etc.), you should contact their customer service department to process the cancellation and refund of your ticket.
Once your seat has been assigned, you can request to change it via:
Online changes not available. Additional costs may apply.
Travel in more comfort with your family and travel companions by reserving a window seat, aisle seat, or XL seat ahead of time.
* This service is only available on flights operated by Air Europa. Please check your booking to see if the flight is operated by a partner company.
Seats in the emergency exit row have more space, as do XL seats, for greater comfort.
To reserve these seats, for security reasons, passengers must be able to understand the safety instructions (written and verbal, in Spanish or in English).
The passenger must be over 15 years old and have sufficient strength to operate the emergency exit door and be willing to help in the unlikely event of an emergency evacuation.
Passengers CANNOT reserve a seat in the emergency exit row in the following cases:
The online check-in service is not available for unaccompanied minors. The boarding card must be obtained at the airport check-in desks.
For bookings made directly through Air Europa in Spain (in euros), you can request your invoice here. You will receive it within a maximum of 24 hours after submitting your request.
If you made the payment outside Spain using a currency other than the euro, or you were unable to complete the request process, please contact us through our Customer Service, Facebook or Twitter.
If you have made a change to your booking or you have purchased an additional service, you can also request an invoice through the aforementioned channels.
For bookings made through travel agencies (e.g., eDreams, Gotogate, etc.), you must request your invoice directly from the travel agency.
If you have a problem paying for bookings or supplements via www.aireuropa.com, you can contact us by the following means:
If you wish to confirm or reconfirm your flights, you can contact us through one of the following means, by providing us with your reference number or ticket number:
Tickets issued by Air Europa are non-transferable. Therefore, the name of a ticket holder cannot be changed.
You can take the return flight, even if you were unable to make the outbound flight. To do this, you must call our Customer Service team as soon as possible, or contact us through Facebook or Twitter to let us know you will be using the ticket.
If you do not receive the booking confirmation email or do not have the booking reference, please call our Customer Service Customer or send us a private message via Facebook or Twitter indicating your booking information (including passenger names and surnames, the email address used to book, and the selected route and dates).
We recommend you also check your spam folder.
Here are some examples of valid booking references and ticket numbers:
If you have made a spelling mistake when entering the name or surname(s) of a passenger, we strongly recommend that you contact us to correct the error through one of the following channels:
Telephone service costs apply.
As Air Europa tickets are non-transferable, full name changes are not permitted.
You can add your booking by visiting the Add Booking section.
You can review your booking information in the manage your booking section.
AIR EUROPA CUSTOMERS
AIR EUROPA SUMA
If you have purchased an economy class ticket, you can upgrade to Business for a very special price, from €250 per leg. Air Europa SUMA also gives you the option to upgrade by redeeming SUMA Miles by calling 911 360 200.
SUMA Platinum members can get exclusive upgrades to business class:
UPGRADE TO BUSINESS | SHORT AND MEDIUM-HAUL FLIGHTS | LONG-HAUL FLIGHTS |
Subject to availability | Yes | Yes |
Annual upgrades available | Unlimited | Two per card validity period |
Must be requested | No | Yes, up to 24 h. before the flight by calling 911 360 200 |
Confirmation | At the departure gate | At the departure gate |
Service priority | By order of check-in | By order of check-in |
Any additional services, such as seats or luggage, cannot be refunded once the purchase has been processed.
To check in and obtain your boarding card for an Air Europa flight operated by another airline, visit the website of the airline or go to its check-in desks at the airport.
To check in and get your boarding card for flights operated by Air Europa, please visit our website (https://www.aireuropa.com) or go to the check-in counters at the airport.
For security reasons, you need to obtain a boarding card for flights to/from USA and Marrakech at the airport check-in desk, where it will be printed free of charge.
For passengers travelling in BUSINESS class or SkyTeam ELITE PLUS members, provided that they have indicated their SUMA card (Gold or Platinum) or any SkyTeam loyalty programme on their booking or during the check-in process. In these cases, the VIP logo will appear on your boarding pass.
If you have any questions, please contact us by the following means:
Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). Customers are required to print their boarding cards during this time period. You can obtain your boarding card at the following link:
If you are travelling on a Deutsche Bahn train, you can also obtain your boarding card at any Deutsche Bahn ticket office.
Thank you for your interest in working with us!
You can view available job offers and submit your CV at:
If you have a claim reference number, you can check the status of your claim by calling +34 911 360 708 or contacting us on social media (Facebook or Twitter).
The status of luggage-related claims can be viewed here.
IN THE AEROPLANE
IN THE AIRPORT
DOCUMENTATION
Damages
Our Direct Service will manage the replacement of your luggage for an item of similar features.
Outside Spain:
If you wish to request compensation for the repair or replacement of your damaged luggage:
Delays
Lost for good
Download the Claim Form and send it within 21 calendar days after the date of the incident.
CONTACT
Office hours: Monday to Friday (business days) from 9 am to 8 pm (mainland Spain time).
Address to send the claim form:
Air Europa
Apartado de correos 430
07620 Mallorca-Baleares
(Spain)
VIEW STATUS
If your luggage has been located and subsequently withheld at customs for inspection, our airport baggage service staff will contact you to inform you if you need to collect it in person from the airport.
You can view the status of your luggage search and modify related information online, especially if a certain detail (e.g., the shipping address or contact details) is incorrect or has changed, by clicking here.
If there is a delay in the delivery of your checked bags, please go to the Baggage Service desk before leaving the baggage claim area. Our staff will register your claim and complete a Property Irregularity Report (PIR) with a unique reference number. You will need this number to check the status of your luggage.
We will look for your luggage using the WorldTracer system and keep you informed of the process by email and text message. Once we have located your luggage, we will contact you for delivery.
If we have not contacted you to arrange the delivery of your luggage within 48 hours after the incident, we require more information about your luggage to perform a more detailed search. You can provide more information by clicking here or by completing and sending the baggage search form to the following address:
Air Europa
Apartado de correos 430
07620 Mallorca-Baleares
(Spain)
If your trip includes a flight operated by another airline, the company that operates the last flight of the trip is responsible for managing the Property Irregularity Report (PIR). Therefore, you must contact this airline to process the incident.
The Property Irregularity Report is essential for processing a claim. To complete a PIR, you must notify us of an incident before you leave the arrivals area of the airport.
The PIR contains three letters corresponding to the airport code where the claim was presented, followed by UX and 5 numbers (e.g., PMIUX12345).
Once you leave the baggage claim area, you will not be able to process the PIR and the airline will be exempt from any liability.
Please note that a PIR completed at the airport is an incident report, and under no circumstances implies any admission of liability by the airline.
We locate most luggage within the first 24 hours through the WorldTracer international baggage search system. This system is used in almost 2,000 airports and by some 360 airlines to locate luggage as quickly as possible.
In accordance with Article 17.2 of the Montreal Convention, the carrier shall not be liable for damage caused to the extent that the damage is due to the nature, defect or vice of the baggage. In this sense, the normal use of baggage produces over time a wear that weakens the structure of the suitcases and, consequently, results in the aforementioned defects or vices, whose common result is the deterioration of the suitcases. Similarly, the misuse of suitcases, without respecting the manufacturer's specifications regarding weight and maximum capacity, also results in damage due to the nature and vice of the baggage, the responsibility of which must be fully assumed by the passenger. For these reasons, airlines, in accordance with the Montreal Convention, do not assume liability for minor damage and accessories that protrude from the baggage and that have been caused by the causes above.
All airlines have limited liability, so you may have greater coverage if you have a fully comprehensive, domestic, business or travel insurance policy.
Air travel is not recommended for women beyond the 36th week of pregnancy (32 weeks for twin pregnancies without complications). However, pregnant women who need to fly after this time must consult their doctor, who will decide whether they are fit to fly.
In this case, the medical certificate must contain the following information:
Any other cases and exceptions must be authorised by the Air Europa medical service.
A medical certificate is not required to travel with a leg or arm plaster cast. However, please bear in mind the 48-hour period from the fitting of the cast and, also, the flight duration time.
FOR FLIGHTS UNDER 2 HOURS:
If the cast was fitted within the last 48 hours, it should be opened lengthwise down the middle. This cut can be made at the hospital or by the airport medical service. No medical certificate is required. However, the passenger must sign a disclaimer, which can be obtained at the check-in desks (except for flights to the USA), indicating the date that the cast was fitted.
If the passenger flies after the first 48 hours from the fitting of the plaster cast, it is NOT necessary to sign the disclaimer or provide a medical certificate.
FOR FLIGHTS OVER 2 HOURS:
Within the first 48 hours of the fitting of the cast, the passenger is required to have the plaster cast opened up halfway by means of a longitudinal cut. This can be done at the hospital or by the airport medical service. No medical certificate is required. However, the passenger must sign a disclaimer, which can be obtained at the check-in desks (except for flights to the USA), indicating the date that the cast was fitted.
If the passenger flies after the first 48 hours from the fitting of the plaster cast, it is NOT necessary to sign the disclaimer or provide a medical certificate.
Any passengers with a plaster cast that reaches their waist or covers the entire leg must purchase the required number of seats to keep their leg elevated throughout the flight.
MEDICAL CERTIFICATE
To be considered valid, a medical certificate must be issued within 10 days prior to the scheduled flight departure date.
MEDICAL AUTHORISATION FORM
You can download the medical authorisation form here.
For more information, please contact us at the following email address: ssr.ux@air-europa.com
SERVICE ANIMALS
Service animals are trained animals that accompany passengers with special hearing or visual needs. Service animals can be identified by means of ID or other valid documents.
Guide animals can travel in the aircraft cabin provided that an up-to-date vaccination card is carried.
EMOTIONAL SUPPORT ANIMALS
Emotional support animals are non-trained assistance animals that provide therapeutic support to a passenger. The passenger must present a medical certificate signed and stamped by their doctor.
REQUEST AND BOOK
You can obtain more information or book the flight* by contacting us through our Customer Service, Facebook or Twitter.
*Booking request only available on flights to/from the United States.
To transport a stretcher on an Air Europa flight, the following requirements must be met:
Passengers with physical or mental disabilities who require special attention will need to present a medical certificate confirming they are fit to fly and to sign a liability disclaimer before boarding.
For more information, please call our Customer Service on 971 92 78 64 or contact us through Facebook or Twitter.
ASSISTANCE SERVICE FOR PASSENGERS WITH REDUCED MOBILITY
GUIDANCE SERVICE
Travelling pets must be accompanied by their owners or authorised representatives at all times. You must arrive at the departure airport with sufficient time to carry out the necessary procedures. Pets may travel on board or in the aircraft hold depending on their species, breed, and weight.
RESERVATION
Transporting certain brachycephalic breeds (short-muzzled or flat-faced) can pose a high risk of these animals suffering respiratory problems and overheating due to the stress of the flight.
THE FOLLOWING ANIMAL BREEDS AND CROSSBREEDS OF ANIMALS ARE CONSIDERED TO BE BRACHYCEPHALIC:
Please note that:
CHILDREN UNDER 2 YEARS OLD
In addition to your baggage allowance, you can also transport one of the following items:
CHILDREN BETWEEN 2 AND 11 YEARS OLD
Children between 2 and 11 years old have the same baggage allowance as adult passengers. To see the baggage allowance for each passenger, please click here.
Children aged 5 years old and above can fly alone. Air Europa offers companion services for children travelling alone.
TRAVEL CONDITIONS
RESERVATION
Our tickets are electronic, so you do not need to print them. You must print the boarding card, either by checking in online or at the airport check-in desks.
The following are exempt from wearing a mask:
We have free masks on all our flights.
*Improved protection masks: P2, KN95, KN99 and KN100, DS Korea 1st Class, N95, R95, P95, N99, R99, P99, N100, R100 and P100, FFP2 and FFP3.
Do you have a fear of flying?
If the answer is yes, we can help you. Since 2009, Air Europa has been offering its "Losing the Fear of Flying" course with a success rate of almost 98%.
The "Losing the Fear of Flying" courses are run by Alfonso de Bertodano, a pilot with more than 28 years of experience and a Captain of Boeing 787 aircraft with over 15,000 flight hours. He is a psychologist (Licence No.: M-26714) and a fear of flying specialist. His combined knowledge of both fields, aviation and psychology, is one of the reasons why these courses are so successful.
The content is based on the most effective therapy techniques to overcome phobias and basic aviation knowledge covering every aspect of flying, operating procedures, meteorology, maintenance, and security measures used today.
You will also learn exercises to control and manage your anxiety and have the chance to put them into practice on two round trip flights.
You will implement these techniques during the flights under the supervision of psychologists and Bertodano himself, who will explain all phases of the flight and any circumstances that may arise.
The course lasts for two days and is held in Madrid, Barcelona, and Palma de Mallorca.
For more information on the courses and dates available, please click here
To travel to the United States and Puerto Rico, your documents must be valid and you must have a return ticket, as well as the necessary funds to cover your expenses during your stay.
All passengers whose nationality does not require a visa and who are travelling for pleasure must apply for an ESTA. It will not be necessary to apply for an ESTA if you hold a visitor's visa or a valid residence permit.
The ESTA is an online authorisation that must be completed 72 hours before you board the plane. To do this, you must go to the website https://esta.cbp.dhs.gov/ and follow the steps carefully. The ESTA authorisation is valid for two years or until a passport has expired. You are advised to print the application and the approved document.
If your ESTA application is denied, passengers should contact the consulate of the country of destination in their country to apply for a visa.
For more information about documents, please contact the US Consulate.
The rules regarding flying with expired travel documents vary according to nationality, place of origin and place of destination.
In the event of theft or loss of documentation, a claim filed to the competent authorities shall not be accepted as valid proof of the passenger's identity. In these cases, you should go to the airport and notify the competent authorities and authorised Air Europa staff of your situation.
The boarding deadline for flights operated by Air Europa is 45 minutes before departure, unless otherwise stated.
If you are taking a domestic flight or flying to a European country in the Schengen Area, we recommend arriving at the airport at least 1 1/2 to 2 hours before the flight departure time. For European flights outside the Schengen Area and other international flights, we recommend arriving at least 2 1/2 to 3 1/2 hours before departure, respectively.
CHECK-IN DESKS
Palma de Mallorca and Barcelona: check-in desks open 2 hours before the departure of the first flight of the day, and you can check your luggage at any time on the same day until your flight is closed.
Madrid: it depends on the terminal your flight leaves from.
Check-in desks for your flight, unless otherwise specified, will close 60 minutes before departure time for intercontinental flights and 45 minutes for all national and European flights. Local regulations may set a different time limit for passengers with special needs.
To find out if the country you are flying to is part of the Schengen Area, please click here.
BOARDING
The deadline for boarding flights operated by Air Europa is 30 minutes before departure, unless otherwise specified.
Palma de Mallorca and Barcelona: check-in desks open 2 hours before the departure of the first flight of the day, and you can check your luggage at any time on the same day until your flight is closed.
Madrid: it depends on the terminal your flight leaves from.
The check-in desks for your flight, unless otherwise specified, will close 60 minutes prior to the departure of intercontinental flights and 45 minutes for all national and European flights. Local regulations may set a different time limit for passengers with special needs.
To find out if the country you are flying to is part of the Schengen Area, please click here.
The more the merrier!
Get the latest information on your flight here.
In keeping with health recommendations, Air Europa offers greater flexibility to its passengers, even if your flight has not been cancelled. The company is offering unprecedented flexibility to travellers, with constantly updated measures to make it easy to exchange tickets, and that are unlike any other initiative in the airline's history.
Given the exceptional nature of the situation, our customer service may not be as efficient as we would like. To help you with any problems, you can check the conditions of entry into different territories, and the measures in place, here.
You can also find the form to request your voucher if allowed by the terms of exchange. This way, you can apply the amount of your ticket to a future purchase for any destination operated by us or on the same route as the original ticket, as long as you fly within one year.
Thank you for your understanding
Search for the best fare just for you:
You can see the terms and conditions of your fare in the following sections:
Air Europa offers different rates and services to adapt to the needs of passengers.
Check our rates and conditions here.
If you have a discount code, you can add it during the purchase process. Once you have chosen the flights and entered the passenger details, a box will appear on the next screen where you can apply it.
We are there for our Business class customers at all times, from the moment they book their flights until their arrival at their final destination.
Get information on the advantages here.
Take out your travel insurance with the best medical care and cancellation coverage at a great price. To get a quote or to purchase your policy, please visit: Travel insurance
FLIGHT CHANGES
If there is a change to your flights, you must contact us through our Customer Service, Facebook or Twitter. There are two situations:
FLIGHT REFUND REQUEST (CANCELLATION INSURANCE)
You should contact us by phone of social media to submit a request. Air Europa will process your refund request in accordance with the terms and conditions of the selected airfare. The non-refunded portion must be requested directly from Allianz.
VIP ASSISTANCE INSURANCE
Passengers with a Business Class J Full ticket can choose to take out free travel insurance with the following coverage:
ON DOMESTIC AND EUROPEAN FLIGHTS
Sweet and savoury snacks and a large selection of healthy options for whenever you fancy a bite, and not forgetting our selection of the highest quality Spanish products. Enjoy a variety of snacks that have been specially designed for this season. All with the aim of offering you a unique experience on each of our flights.
*Please note that, as a result of the current health situation due to COVID-19, we are not offering an on board sale service on these flights.
MENU ON TRANSATLANTIC FLIGHTS
Our transatlantic flights include a free menu prepared by our catering service. We also have special menus adapted to the needs of all our passengers. We offer menus that are free of the 14 main allergens and are suitable for the majority of food allergies and intolerances. Special menus must be requested at least 72 hours before the flight by contacting us through Customer Service, Facebook or Twitter.
And now, on our flights to and from America, you can enjoy a new menu that is 30% bigger, made with fresh seasonal produce, and all included in the price of your ticket.
Enjoy a tastier, more complete and balanced meal now on Air Europa flights. And expand it if you want with breakfast, nibbles or a light meal!
For more information, please click the following link: special meals.
MENU FOR MADRID - TEL AVIV - MADRID
Enjoy our menus on the MAD-TLV-MAD route. To book, please contact us through our Customer Service, Facebook or Twitter.
Prices:
The Wi-Fi service is offered on short and medium-haul flights operated by the new Boeing 737-800, in addition to all long-haul flights. By connecting to the Wi-Fi service, you can access social media, view your emails, shop online, and, of course, use WhatsApp to chat during the flight. All this while flying at over 30,000 feet!
For Spanish or European destinations, the Wi-Fi service is only available for flights lasting over 45 minutes.
Below, we display the available rates and offer a series of tips for maximising your Wi-Fi usage for each rate:
Fare |
CHAT €3 |
CHAT AND SURF €8 |
CHAT AND SURF PLUS €12 |
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UPLOAD PHOTOS |
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WEB BROWSING |
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SOCIAL MEDIA |
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MUSIC STREAMING |
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VPN CONNECTION |
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GAMES |
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GAME STREAMING |
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APPLICATION UPDATE |
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HOW DO I CONNECT TO THE WI-FI NETWORK?
After take-off, wait for the plane to reach its cruising altitude (at which point the seatbelt sign will be turned off). Then, with your electronic device in flight mode, you can connect to the Wi-Fi network called "Ontheair". Once connected, a page will open automatically where you can purchase the best Wi-Fi plan to suit your needs.
For administrative purposes, babies who turn two years old during a trip are considered children.
Therefore, when booking a flight, you must select the passenger as a child and not as a baby.
Minors travelling alone can request to travel with a pet on direct flights operated by Air Europa by booking in advance.
To read the terms and conditions, please click the following link.
To book, please contact us through our Customer Service, Facebook or Twitter.
If you have a subsidized ticket with a resident discount, you must present your valid identification document and large family certificate at the airport.
The name of the beneficiary must match the name of the person appearing on the ticket.
We recommend that you check the booking confirmation email or ask at your point of sale to see if the automatic residence verification is satisfactory.
Passengers whose verification (through the Automatic Resident Accreditation System of the Ministry of Public Works) has not been carried out successfully, must prove their residence status with one of the following documents:
No other document or supporting document other than those stated above will be valid. National ID cards and passports will be used to verify identity, but not residence. Air Europa reserves the right to refuse boarding to a passenger if it detects any deficiency or anomaly, or if a passenger cannot prove their residence by means of the resident certificate.
If you are entitled to a resident discount, you must present a valid DNI or passport at the time of the flight.
Spanish tourists travelling to Brazil from 2 April 2012 must have a return ticket and sufficient funds to cover maintenance and accommodation for the duration of their stay.
Brazilian Immigration and Border Control officials will request the documentation available at this link.
**Due to Covid-19, additional documentation may be required to travel. You can check it at: COVID-19 INFORMATION**
To enter Havana, you will need a passport and a tourist visa (obtained from Embassies, Consulates, or authorized agencies). If you have a valid European Union passport, you can apply for a visa at the Travelplan offices located in the Madrid airport in Terminal 1 in arrivals. Call the helpline on 915406004.
It is also mandatory to hold medical insurance obtained in the country of origin, to cover any medical expenses that may be incurred during your trip.
Air Europa offers customers the option of taking out medical insurance at excellent prices. To see our offer, go to: I WANT MEDICAL INSURANCE.
You can check the verification of residency in:
All passengers are required to carry the correct documentation in accordance with the applicable Laws, Regulations and Orders of the State or Country to or from which they are travelling. Furthermore, each passenger is solely responsible for complying with the legal requirements of each country, where applicable.
This documentation may be requested by the company at the check-in desks and boarding gates of any airports through which the passenger passes.
During the document checking process, Air Europa may refuse boarding to any passenger whose documents are found to be invalid or expired, or if the identity on the document does not match that of the passenger.
You can update your booking email by contacting us through the following channels:
You can update your documentation details by contacting us through the following channels:
As this is a pilot project, facial recognition boarding is currently only available for EU/Schengen citizens travelling on flights departing from Menorca Airport. The facial recognition matching and scanning machines are currently installed at this airport.
Once the pilot project is complete, this system is expected to be deployed in all other Spanish airports where Air Europa operates.
*Temporarily disabled for health reasons.
As this is a pilot project, facial recognition boarding is currently only available at Menorca Airport. Therefore, for your connecting flight, you will have to go through standard passport control and present your passport or ID together with your boarding pass.
Once the pilot project is completed, you will be able to board using facial recognition for any flight operated by Air Europa departing from Spain.
This is an alternative form of boarding that compares the passenger's face with the photo on their ID card or passport (facial recognition). It lets you move through the airport (security control and boarding gate) without having to show your boarding card or ID.You will be granted access through these control areas simply by showing your face, which will be identified with a camera.
*Temporarily disabled for health reasons.
CHECK-IN
Check-in desks close 45 minutes before the scheduled departure of national and European flights, and 60 minutes before the scheduled departure for intercontinental flights.
If the passenger shows up once the flight is closed, Air Europa will not be held responsible for not admitting that passenger to the flight.
BOARDING
Your boarding pass shows the time at which you must at least be at your boarding gate. The boarding process can begin at any time from this time.
If you show up at the boarding gate after the time indicated on your boarding pass, you may not be accepted on the flight and Air Europa will not be held responsible for not admitting that passenger to the flight.
All flights on the same ticket with a connecting flight purchased through the Air Europa website or the Customer Service centre have a minimum connection time.
Connecting flights that do not fulfil this minimum connection time cannot be booked on the same ticket.
Discover more than 130 Air Europa destinations!
Check out our destination map or discover our routes from your city.
Air Europa flights operate out of Terminal 1 at Barcelona Airport.
Air Europa flights operate out of Terminal A in the Buenos Aires Airport.
Ministro Pistarini International Airport is located in Ezeiza about 35 km south-west of the city of Buenos Aires.
Air Europa flights operate out of Terminal 2 at Frankfurt Airport.
Rhein-Main-Flughafen Frankfurt Airport is located approximately 12 km from the centre of Frankfurt.
Air Europa flights operate out of Terminal 3 of the airport.
Israel International Airport is located near the city of Lod, 15 kilometres south-east of Tel Aviv.
Air Europa flights operate out of Terminal 1 at Lisbon Airport.
Humberto Delgado Lisbon Airport is located in the civil parish of Olivais, about 7 km from the city centre.
Air Europa flights operate out of the South Terminal of London Gatwick Airport.
London Gatwick Airport is located in Crawley, 5 km north of the city centre.
Air Europa flights operate out of Terminal 1 at Marrakech Airport.
Marrakech Menara International Airport is located about 6 km from the city centre.
Air Europa flights operate out of Terminal 1 at Munich Airport.
Franz Josef Strauss Munich International Airport is located 28 km north-east of Munich.
At the Paris Orly Airport (ORY), Air Europa flights operate out of the West Terminal.
Paris-Orly Airport is located 14 km south of Paris.
At the Paris Charles de Gaulle Aiport, Air Europa flights operate out of Terminal 2F.
Charles de Gaulle Airport is located near Roissy, 25 km north-east of Paris.
Air Europa flights operate out of Terminal 1 at Rome airport.
Leonardo da Vinci Rome–Fiumicino International Airport is located in Fiumicino, about 34 km south-west of Rome city centre.
Air Europa flights operate out of Terminal 2 at the São Paulo Airport.
São Paulo International Airport is located in Guarulhos, 22 km north-east of São Paulo city centre.
Air Europa flights operate out of Terminal 1 at Bogotá Airport.
Luis Carlos Galán Sarmiento El Dorado International Airport is located approximately 12 km from Bogotá city centre.
Air Europa flights operate out of Terminal 3 at the Havana Airport.
José Martí International Airport is located in Boyeros, 18 kilometres from Havana.
Air Europa flights operate out of Terminal 4 at New York Airport (JFK).
John F. Kennedy International Airport is located in Queens, 20 km south-east of Manhattan.
Air Europa flights operate out of Terminal 4 at Cancun Airport.
Cancun International Airport is located 16 km from the city of Cancun.
Air Europa flights operated at the Madrid-Barajas Adolfo Suárez Airport depart from the T4 and T4S terminals.
Check-in:
Terminal T4, floor 2, departures: counters 870-879. Business class: counters 908-909.
*Due to the current situation, the information provided is subject to change.
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You can check the features on our seats at the following link:
Apply a 5% discount with the general category large family certificate and 10% if it is the special category.
To apply the price reduction, you must confirm your status in one of the following ways:
If you have a subsidised ticket with a resident discount, you must present your valid identification document and large family certificate at the airport.
The name of the beneficiary must match the name of the person appearing on the ticket.
If you live in the Canary Islands, Balearic Islands, Melilla, or Ceuta, you can get up to 75% off fares (airport taxes exempt from discount) for domestic and inter-island flights.
To benefit from this discount, you must inform the airline of your resident status by calling our customer service helpline or checking the "Resident Discount" option that will be shown on our website (https://www.aireuropa.com) once you select the route.
Take advantage of our offers and visit the most desired destinations:
If you purchase a Business Class flex ticket (*) for a flight from Barcelona to Europe or the Canary Islands, you can get up to 3 days of free exclusive parking at Barcelona airport. For long-haul flights, the free parking service is extended to 7 days.
This service includes parking and 24-hour car surveillance within the airport grounds, a Civil Liability Policy, and a valet pickup and drop-off service at the airport.
You can also request additional services, such as car wash (exterior and interior), oil change, and refuelling.
This service must be booked 48 hours before the flight departure time.
You can request this service by calling + 34 911 360 350 or through authorised agencies.
The Fast Lane service is available at Barcelona-El Prat airports, Málaga-Costa del Sol, Valencia-Manises, Alicante, Palma de Mallorca and Brussels, and Fast Track in Madrid-Barajas, Paris (Charles de Gaulle and Orly), Frankfurt, Lisbon, London-Gatwick, Milan-Malpensa, Munich and Porto, allows passengers to travel in Business class or SUMA GOLD or PLATINUM customers to pass security control more quickly and make procedures faster prior to boarding.
To enjoy this new service, passengers must meet the following conditions:
Business-class passengers travelling on domestic and international flights can access the VIP lounges at the airport of departure and the airport of connecting flights.
SUMA GOLD, SUMA PLATINUM, and ELITE PLUS customers of SkyTeam airlines, regardless of their booking class, can access the VIP lounge if they have an international flight or connecting flight (on the same day) operated by the SkyTeam alliance. VIP lounge access is only available at the airports of departure and connecting flights, and not at the airport of arrival. To enter the VIP lounge, you must present your boarding card and valid Elite Plus card.
ELITE PLUS passengers can take a guest into the VIP lounge, provided that they have a flight operated by an airline of the SkyTeam alliance. Your guest must present their boarding card to enter the VIP lounge.
See the location and features of each lounge in the following section:
We offer the possibility to connect your flights from or to any of the more than 5,600 railway stations in the Deutsche Bahn network by purchasing a Rail&Fly ticket.
ADVANTAGES
GENERAL TERMS AND CONDITIONS
BOARDING CARD
Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). Customers are required to print their boarding cards during this time period. You can obtain your boarding card at the following link:
You can also obtain your boarding card for long-haul flights at any Deutsche Bahn ticket office.
Air Europa customers can purchase the Change Option for domestic flights.
WHAT DOES THE CHANGE OPTION LET YOU DO?
GENERAL TERMS AND CONDITIONS
PRICE
This product costs:
Save time! The Priority Boarding service lets passengers avoid check-in queues. In addition, you will be the first to board the plane and have plenty of time to store your belongings in the overhead compartments.
The Priority Boarding service can be purchased on the Air Europa website during the flight booking process, at information and sales offices in airports, or by calling Customer Service. Priority Boarding costs €8 per person for each flight leg on domestic and European flights and €15 on long-haul flights.
This only applies to flights operated by Air Europa.
This service is not available for purchase on flights operated by our ATR fleet or UX3000 flights.
Business Class passengers and Air Europa SUMA Silver, Gold, and Platinum members can enjoy this service for free.
This service cannot be purchased by unaccompanied minors or passengers with reduced mobility as they already have priority boarding.
Air Europa offers national and international press, our in-flight magazine, as well as the latest selection of films, series, games, entertainment for children, and music.
Access our new on-board entertainment portal
On long-haul flights operated by our B787 or A330 aircraft, passengers can choose from a selection of films, series, and documentaries, which will be different on the outbound and return flights.
All our Boeing 787 have individual entertainment systems with a screen on the seat back in front of you. To find out if the A330 aircraft operating your flight has individual screens, please contact us within 48 hours prior to the flight through our Customer Service, Facebook or Twitter.
In addition, if you are travelling on the new B737-800 or A330 aircraft on long-haul, Canary Island or TLV flights, you can enjoy our Streaming Service. This system offers personal and customised entertainment with the option to download a wide range of audiovisual content to your mobile: films, thematic television channels, games and the Moving Map.
For more information on the Streaming Service, click here.
SkyPriority offers exclusive benefits and special customer services for passengers with SUMA GOLD or PLATINUM status travelling in any cabin class, passengers in business class, and passengers with ELITE PLUS status of any SkyTeam airline.
Air Europa and all other SkyTeam airlines are gradually incorporating the SkyPriority service at the airports where they operate. Air Europa already offers this service at the airports of Madrid, Palma de Mallorca and Barcelona.
All Air Europa and airport staff will know if you are eligible to use the SkyPriority service thanks to an ID code automatically printed on your boarding card.
The advantages you can enjoy include:
With our priority drop-off desks at airports, you can check in faster by avoiding queues.
You can request to transport your pet through AirEuropa Cargo.
If you have forgotten the password for your Air Europa SUMA account or wish to change it, click on "Have you forgotten your password?" at the top right of the screen.
To retrieve the email address you used to register with Air Europa SUMA, you must contact us by providing us with the name, surname and code of the identity document you registered with, through:
You can use redeemed SUMA Miles or you can pay using Miles and money. This mixed exchange can only be used for flights operated by Air Europa. Flights operated by any SkyTeam Alliance airline must be paid in full using Miles. Please note that airport fees cannot be paid for in Miles and do not receive a discount.
Remember that in order to redeem Miles for Air Europa flights, you will need to use a minimum of 1,500 Miles. If you want to redeem your Miles for our partners' products or services, you will be able to do so starting from a minimum of 2,000 Miles.
Every calendar year (January-December), Air Europa SUMA customers can purchase and/or give away SUMA Miles:
Holders of the Air Europa SUMA Visa Card can get Miles for each purchase they make using the card, which they can add to the Miles obtained in the Air Europa SUMA Programme. Get more details here.
Bankintercard, a credit card company of Bankinter Consumer Finance, together with Air Europa, have created the payment card with the most benefits in the tourism sector: the Air Europa SUMA bankintercard Visa Card.
Holders of the Air Europa SUMA Visa Card can get Miles for each purchase they make using the card, which they can add to the Miles obtained in the Air Europa SUMA Programme.
For more details, visit the following section: VISA Air Europa SUMA
Contact information for our offices:
If the facial recognition machines are unavailable, you can ask our check-in staff to help you complete the process manually, after accepting the GDPR (European Data Protection Act) regulations.
*Temporarily disabled for health reasons.
The more, the better!
If you and your companions (excluding babies) make up a group of more than nine passengers, you can get special offers. Please contact us through the following form, and we will contact you as soon as possible:
You can also contact us by email: grupos.ux@air-europa.com
To travel with a group of children, you must contact Air Europa and indicate the number of children and adult companions.
Above this number, one adult will be required for every 12 additional children.
Each adult can travel with two children under 2 years old. In this case:
Air Europa wants your baby to be comfortable when travelling. Therefore, in addition to your baggage allowance, you can also transport one of the following items:
You can take the pushchair to the door of the aircraft, except for the airports of Charles de Gaulle (Paris), Orly (Paris), and Fiumicino (Rome), where it will be checked in free of charge.
Please remember to contact us through our Customer Service, Facebook or Twitter to check the availability of baby cots on our Airbus330 and Boeing 787 aircraft.
No, any domestic animal other than a dog or a cat cannot travel in the cabin on our transoceanic flights. They are only permitted to travel in the hold. To arrange this, please contact our Cargo Department.
It is compulsory to declare amounts in excess of EUR 10,000. In this case, you must go to the office located in Customs, Room 1, Terminal 1 in Madrid.
Download the PDF to find out what you can and can't carry in your baggage: money to be declared, prohibited items, recommendations before flying, etc.