Railway accident in Urda, Toledo (Spain) on 28 October 2026
Last updated 28 October 2026
We are deeply saddened by the train accident in Toledo and would like to express our support to all those affected and their families.
As a result of this incident, train services from Madrid to the Southern Corridor have been cancelled.
If you have a combined flight and train booking made through Air Europa on any route with Iryo (flight + train or train + flight) and your journey has been affected, we offer the following alternatives.
We recommend that you keep your contact details up to date in your booking so that you can receive any updates that may affect your journey.
We apologise for any inconvenience this situation may cause you and thank you for your understanding in these circumstances.
CHANGE OF DATE
Date change (flight operated by Air Europa): Free of charge within the same cabin class within 15 days of your current travel date.
CHANGE OF route
Change of train journey to a flight operated by Air Europa, to travel on the original date or on the first available date on the new route.
- If you purchased your ticket from a travel agency, please contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
REQUEST A VOUCHER
If you do not know your travel dates, we offer you the option of saving the ticket price to use as credit for a future purchase (valid for any destination operated by Air Europa, refundable).
REfund
If your flight has been cancelled and you wish to request a refund:
- If you purchased your ticket at a travel agency, you should contact your point of sale.
- If you purchased your ticket directly from Air Europa, please contact our Call Centre.
Travel to the United States: mandatory declaration before boarding
Last updated 28 October 2026
Passengers on flights to the United States from 3 November 2026, including flights with a stopover in the country, must carry a duly completed and printed mandatory declaration form prior to boarding.
In this form, they must confirm that they have not been in the Democratic Republic of the Congo (DRC) during the 21 days prior to their journey.
Important:
- This requirement applies to all flights arriving in the United States, even if you are only stopping over or connecting.
- Any transit or connection at an airport in the Democratic Republic of the Congo (DRC) is considered a stay in the DRC, even if you do not leave the aircraft or the airport.
You can download the document here.
Passengers with flights from Havana (Cuba)
Last updated 13 October 2026
Due to a fuel shortage at José Martí International Airport (HAV), we would like to inform you that, although our flight schedule is confirmed, flight UX 052 Havana (HAV) – Madrid (MAD) will be subject to some changes and a technical stop for refuelling will be required at Punta Cana (PUJ) until 30 November 2026 inclusive.
We apologise for any inconvenience this situation, which is beyond Air Europa’s control, may cause you and thank you for your understanding.
