Residents and Large families

When tickets are purchased with a resident and/or large family discount, said condition must be proven in order to benefit from it.

Residence

Passengers who are not successfully verified through the Automatic Resident Accreditation System of the Spanish Ministry of Public Works must prove their residence status with one of the following documents:

  • Children under 14 years of age without an ID document: must always travel with the Certificado de Empadronamiento para Viaje (Municipal Registration Certificate for Travel), because as they don't have an ID document, telematic validation can be done through the Ministry of Public Works system.
  • Spanish citizens, EU citizens and citizens of Iceland, Liechtenstein, Norway and Switzerland: Certificado de Empadronamiento para Viaje (Municipal Registration Certificate for Travel) issued by the city council, together with national ID, NIE or passport.
  • Non-EU citizens: Certificado de Empadronamiento para Viaje (Municipal Registration Certificate for Travel) issued by the city council, together with the Spanish resident card, stating the family situation of the EU citizen, or the long term or permanent residence.
  • Members of parliament or senators: credentials certifying the status of deputy or senator.

Any documents submitted must be in force at the time of the flight.

No document or supporting document other than those stated above will be valid.

National ID cards and passports will be used to verify identity, but not residence. Air Europa reserves the right to refuse boarding to a passenger if it detects any deficiency or anomaly, or if a passenger cannot prove their residence by means of the resident certificate.

If you are entitled to a resident discount, the national ID or passport presented must be valid at the time of the flight.

Large Family

If you have a subsidised ticket with a large family discount, you must present your valid identification document and large family certificate at the airport. Personnel will check that the name of the beneficiary matches the name appearing on the ticket.

INFORMATION ON ONLINE CHECK-IN

Online check-in

To check in online, you must enter:

- Booking reference or ticket number.

- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.

 

 

Online check-in

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TICKET CONDITIONS

Check-in time limit

The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.

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SERVICES

Priority Boarding service

Avoid queues at check-in desks and boarding gates by purchasing the Priority Boarding service.

You can purchase it during the online booking process, at the airport sales offices or by contacting our Call Centre.

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