Compatible web browsers

All our services have been developed for optimum performance on the main web browsers.

Older versions of some browsers may have browsing problems on our website, especially version Internet Explorer 7.0 and earlier. If a website feature does not appear as it should, or a black screen appears, try entering the website address in another compatible browser as a temporary solution.

We accept the main current and older versions of the following browsers:

  • Firefox
  • Safari
  • Chrome
  • Android
  • Internet Explorer versions 10.0 and 11.0

For an optimal experience on the site, we recommend that you download the latest version of the browsers mentioned above. Check out this site to see the latest versions of the browsers 


Online check-in

To check in online, you must enter:

- Booking reference or ticket number.

- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.



Online check-in

Know more

Prohibited objects

Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects". 

Know more

Valuables in baggage

If you are carrying valuable items in your baggage, you can register this circumstance by making a special value declaration.

Know more