Find out about the services available
Join our Business Club and make the flight the best part of your trip. We are there for you at all times, from the moment you book your flights to your arrival at your final destination.
Do you have a fear of flying?
If the answer is yes, we can help you. Since 2009, Air Europa has been offering its "Losing the Fear of Flying" course with a success rate of almost 98%.
The "Losing the Fear of Flying" courses are run by Alfonso de Bertodano, a pilot with more than 28 years of experience and a Captain of Boeing 787 aircraft with over 15,000 flight hours. He is a psychologist (Licence No.: M-26714) and a fear of flying specialist. His combined knowledge of both fields, aviation and psychology, is one of the reasons why these courses are so successful.
The content is based on the most effective therapy techniques to overcome phobias and basic aviation knowledge covering every aspect of flying, operating procedures, meteorology, maintenance, and security measures used today.
You will also learn exercises to control and manage your anxiety and have the chance to put them into practice on two round trip flights.
You will implement these techniques during the flights under the supervision of psychologists and Bertodano himself, who will explain all phases of the flight and any circumstances that may arise.
The course lasts for two days and is held in Madrid, Barcelona, and Palma de Mallorca.
For more information on the courses and dates available, please click here
We are there for our Business class customers at all times, from the moment they book their flights until their arrival at their final destination.
Get information on the advantages here.
If you purchase a Business Class flex ticket (*) for a flight from Barcelona to Europe or the Canary Islands, you can get up to 3 days of free exclusive parking at Barcelona airport. For long-haul flights, the free parking service is extended to 7 days.
This service includes parking and 24-hour car surveillance within the airport grounds, a Civil Liability Policy, and a valet pickup and drop-off service at the airport.
You can also request additional services, such as car wash (exterior and interior), oil change, and refuelling.
This service must be booked 48 hours before the flight departure time.
You can request this service by calling + 34 911 360 350 or through authorised agencies.
The Fast Lane service is available at Barcelona-El Prat airports, Málaga-Costa del Sol, Valencia-Manises, Alicante, Palma de Mallorca and Brussels, and Fast Track in Madrid-Barajas, Paris (Charles de Gaulle and Orly), Frankfurt, Lisbon, London-Gatwick, Milan-Malpensa, Munich and Porto, allows passengers to travel in Business class or SUMA GOLD or PLATINUM customers to pass security control more quickly and make procedures faster prior to boarding.
To enjoy this new service, passengers must meet the following conditions:
Business-class passengers travelling on domestic and international flights can access the VIP lounges at the airport of departure and the airport of connecting flights.
SUMA GOLD, SUMA PLATINUM, and ELITE PLUS customers of SkyTeam airlines, regardless of their booking class, can access the VIP lounge if they have an international flight or connecting flight (on the same day) operated by the SkyTeam alliance. VIP lounge access is only available at the airports of departure and connecting flights, and not at the airport of arrival. To enter the VIP lounge, you must present your boarding card and valid Elite Plus card.
ELITE PLUS passengers can take a guest into the VIP lounge, provided that they have a flight operated by an airline of the SkyTeam alliance. Your guest must present their boarding card to enter the VIP lounge.
See the location and features of each lounge in the following section:
Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.
Are you a SUMA customer and are travelling in Tourist class? Try our Business class at a very special price.
The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.
