Air Europa Customer Service

How can we help you?

Do you have any questions?

Check out our frequently asked questions:

Customer Service

For any questions or operations, please contact us:

  

See our offices

If you need to contact one of our offices, find its address and/or contact information here:

  

  

Complaints and congratulations

Send us your comments, request a flight receipt, incidents when recording your Miles or whatever you need.

Go to the form

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MANAGE YOUR BOOKING

Flying in a group

If you are travelling with more than 9 passengers, don't hesitate to travel as a Group and enjoy special conditions.

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PASAJEROS

Cursos "Perdiendo el Miedo a Volar"

¿Sabías que el miedo a volar afecta a casi el 25 % de la población? En muchos casos provoca un malestar tan elevado que comienza con estados de ansiedad incluso días antes del vuelo.

Si es tu caso podemos ayudarte. Air Europa colabora desde el año 2009 con los cursos “Perdiendo el Miedo a Volar” con un éxito cercano al 98 %.

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AIR EUROPA SUMA

How do I redeem my SUMA Miles?

Book your next flight using your Air Europa SUMA Miles.

You also have many other options to redeem your Miles: hotels, cars, insurance and more.

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Questions about contact

We're here to help you!

Contact us through:

Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays). Service available in the following languages: ES - CA - EN - FR - IT - PT.

You can also visit our social media accounts:

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CUSTOMER SERVICES

SOCIAL MEDIA

  • Facebook.
  • Twitter.
  • Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 22:00 (Saturday, Sunday, and public and bank holidays). Service available in the following languages: ES - CA - EN - FR - IT - PT.

OFFICES

For office locations and contact information, please click on the following link: contact and office locations.

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INFORMATION ON ONLINE CHECK-IN

Online check-in

To check in online, you must enter:

- Booking reference or ticket number.

- The first surname of the passenger who wishes to check in. If it has 4 letters or fewer, the second surname must be added.

 

 

Online check-in

BAGGAGE

Book your extra baggage with Air Europa

Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.

 

 

Book your baggage

MANAGE YOUR BOOKING

Flight change

Air Europa has an online flight change system for you to use.

If you want to change the date of your flight, please visit:
 

 

 

Change my flight