General conditions of use

The use of the services offered by Air Europa implies a set of obligations and rights for the user and the company.

Legal notice and acceptance of the conditions

This document establishes the General Conditions of Use of the services provided through the website of AIR EUROPA LINES AÉREAS, S.A. (hereinafter, AIR EUROPA), which reserves the right to modify and update these regularly without having to notify users in advance.

Use of the Website confers the condition of user on the same (hereinafter, the "User") and implies full, unconditional acceptance of each and every provision included in this Legal Notice in the version published by AIR EUROPA whenever the User accesses the website. As a result, the User must carefully read this Legal Notice whenever they intend to use the Website, as it may have undergone modifications.

These conditions of use do not exclude the possibility that certain services provided through this website, due to their particular characteristics, may be subject to their own specific conditions of use, which, depending on the cases, replace, complete and/or modify this Legal Notice. Therefore, before using these services, the User must also carefully read the corresponding Special Conditions.

The AIR EUROPA website offers users access to information on, among others, airline tickets and other tourist services and also allows them to make online purchases of some of the services offered on it.

The information offered by AIR EUROPA is free for Users. Notwithstanding the above, some of the services offered by AIR EUROPA or third parties on the Website are subject to a price in accordance with the corresponding Special Conditions.

The user agrees to use the services and contents in accordance with the law, this Legal Notice and the Special Conditions of certain services offered by AIR EUROPA and must refrain from using them to:

Conduct activities that are illegal or criminal; contrary to good faith, morality and public order; and/or violate the regulations on intellectual and industrial property or any other applicable legal regime.

Disseminate content or propaganda that is racist, xenophobic or pornographic in nature, advocates for terrorism or violates human rights.

Introduce or disseminate data programs (viruses and harmful software) on the network that could cause damage to the IT systems of AIR EUROPA, its suppliers or third-party internet users.

Introduce or disseminate data programs (viruses and harmful software) on the network that could cause damage to the IT systems of AIR EUROPA, its suppliers or third-party internet users.

Transmit usernames and passwords to unauthorised third parties; if an unauthorised user becomes aware of their passwords, users undertake to immediately inform AIR EUROPA, who reserves the right to make modifications in order to protect the service.

Make available to other users, send by email or, in some way, transmit any content that, in accordance with the applicable provisions or existing contractual relationships, you are not authorised to transmit (such as privileged information, information protected by industrial or intellectual property rights or information for which you are bound by confidentiality). 

Transmit unsolicited or unauthorised advertising, advertising material, "junk mail", "chain letters", "pyramid schemes", or any other petition, except in the areas (such as commercial spaces) that have been exclusively set aside for this purpose.

Furthermore, users are expressly forbidden from reproducing, duplicating, copying, selling, reselling or exploiting for commercial purposes, any section of the service, use or access.

Users who purchase services through the AIR EUROPA website declare that they are of legal age (18 years).

Certain information included on the AIR EUROPA website has been provided by third-party service providers featured on the website. Air EUROPA is not liable for the veracity of the contents or any misprints found in this information.

The website may contain links to other websites; AIR EUROPA has no control over these websites and is not responsible for the information found thereon. Likewise, AIR EUROPA will not be responsible for the technical availability of the websites that the user accesses through its website.

The user assumes sole responsibility for any damages or losses that may arise from access to said contents, as well as for any other damages or losses caused to their computer system by any material downloaded or in any way obtained through the use of services or for any data lost as a result of downloading said material.

Furthermore, AIR EUROPA will not be liable for damages or losses arising from one user's violations affecting the rights of another user or of third parties, including copyright, trademarks, patents, confidential information and any other intellectual and industrial property rights. .

AIR EUROPA will not be liable for damages or loss caused to the user when it is impossible to provide the services subject to these general conditions of use, in cases of force majeure, unforeseen event or other causes not attributable to the user. Furthermore, AIR EUROPA will not be liable for limited use of the service as a result of maintenance, the incorrect configuration of the user's computer or the insufficient capacity to support the computer systems necessary to use the services offered.

AIR EUROPA does not monitor or guarantee the absence of viruses or other elements in the content and services owned by it and/or provided by third parties, which may cause alterations to the user's computer (software and hardware) or the electronic documents and files stored on their computer.

All the contents and elements that the user can access through the services offered by AIR EUROPA are subject to industrial and intellectual property rights, patents, trademarks and copyright of AIR EUROPA or of the third parties that own them. Access to these contents or elements through the services provided by AIR EUROPA does not give the user the right to alter, modify, exploit or reproduce, distribute or publicly disseminate the right in question, nor any other right corresponding to the holder.

The customer agrees to use the contents and/or elements they access through the services offered by AIR EUROPA for their own use and needs and agrees not to directly or indirectly exploit them for commercial purposes.

AIR EUROPA may, at any time and without prior notice, withdraw or suspend the provision of services to users that fail to comply with this Legal Notice.

With the acceptance of these general conditions, the user agrees to accept the Privacy Policy, as well as the provisions contained in the Legal Terms and the Cookies Policy.

Before you provide your personal information, AIR EUROPA provides you with information so that you can access the Privacy Policy, and any other information relevant to data protection.

The services and information included on the website will last, in principle, indefinitely. AIR EUROPA, however, is authorised to terminate or suspend the provision of the service and/or any other element at any time, without prejudice to the provisions of the corresponding Legislation in force and the applicable Special Conditions. When reasonably possible, users will be notified before terminating or suspending the provision of the various services.

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Flight change

Air Europa has an online flight change system for you to use.

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Flight status

Check the status of your flight by inserting the origin/destination or the flight number.

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