Online check-in

Check in early for your flight and get your boarding card online.

How to check in online

This service is not available for:

  • Passengers who have special requirements.
  • Unaccompanied children.
  • Passengers travelling with animals in the cabin.
  • Flights operated by other companies. In this case, please contact the operating company.

Would you like a window seat or an aisle seat?

Choose your seat! You can select your preferred seats for a price during check-in, or we will assign one to you free of charge.

Once the check-in process has been completed, we will generate the boarding card for you, which you can send as a PDF to your email address or have it in mobile format.

Does your fare not include checked baggage?

If you have purchased a LITE fare without checked baggage, you can now add your baggage here

Are you going to check in online?

If you have checked in online and have a suitcase to check in, you must go to the check-in desk with your luggage. Here, they will give you a baggage tag so you can proceed to security control.

Find more information on checked baggage here

Remember that you must arrive at the airport with enough time to check in your suitcase.

Check-in desks open two hours prior to the flight's departure and close 45 minutes before the departure time, except for international flights, which close 60 minutes before the departure time.

Are you travelling with hand luggage?

If you have already checked in online, you can go directly to security control and then to the boarding gate without needing to go to the check-in desk, unless your resident status or documentation needs to be checked at the airport.

For further information on hand luggage, please click here

What do I need to check in online?

To check in online, you will need to enter the following information:

1. Booking reference or ticket number

  • BOOKING REFERENCE: This is a combination of letters and numbers associated with your booking. The booking reference or booking code used by Air Europa contains 6 characters.
  • TICKET NUMBER: A number containing 13 digits.

Below is an example of valid booking references and ticket numbers:

  • P4PDBZ: combination of 6 letters or numbers.
  • 9960003469672: 996 followed by 10 digits with no hyphen.

2. Surname

You must enter the first surname of the passenger you wish to check in. If this surname has 4 letters or fewer, the second surname must be added to identify the passenger.

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Preguntas sobre Check in

The online check-in service is not available for unaccompanied minors. The boarding card must be obtained at the airport check-in desks.

To check in and obtain your boarding card for an Air Europa flight operated by another airline, visit the website of the airline or go to its check-in desks at the airport.

To check in and get your boarding card for flights operated by Air Europa, please visit our website (https://www.aireuropa.com) or go to the check-in counters at the airport.

For security reasons, you need to obtain a boarding card for flights to/from USA and Marrakech at the airport check-in desk, where it will be printed free of charge.

For passengers travelling in BUSINESS class or SkyTeam ELITE PLUS members, provided that they have indicated their SUMA card (Gold or Platinum) or any SkyTeam loyalty programme on their booking or during the check-in process. In these cases, the VIP logo will appear on your boarding pass.

If you have any questions, please contact us by the following means:

  • Facebook. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • Twitter. Office hours: 07:00 to 24:00 (Monday to Friday) and 09:00 to 17:00 (Saturday, Sunday, and public and bank holidays).
  • 24-hour Helpline.

Boarding cards are available from 72 hours to 6 hours before the train departure time (Renfe and Deutsche Bahn). Customers are required to print their boarding cards during this time period. You can obtain your boarding card at the following link:

OBTAIN BOARDING CARD

If you are travelling on a Deutsche Bahn train, you can also obtain your boarding card at any Deutsche Bahn ticket office.

Our tickets are electronic, so you do not need to print them. You must print the boarding card, either by checking in online or at the airport check-in desks.

If the facial recognition machines are unavailable, you can ask our check-in staff to help you complete the process manually, after accepting the GDPR (European Data Protection Act) regulations.

*Temporarily disabled for health reasons.

BAGGAGE

Book your extra baggage with Air Europa

Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling. 

 

 

Book your baggage

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SERVICES

Upgrade to Business class

Are you a SUMA customer and are travelling in Tourist class? Try our Business class at a very special price.

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TICKET CONDITIONS

Check-in time limit

The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.

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