Additional information for flights to/from the United States.

We answer your questions about Federal Aviation Administration and Department of Transportation regulations.

 Federal Aviation Administration and Department of Transportation

If you are traveling to/from the United States and have questions about Federal Aviation Administration and Department of Transportation (DOT) regulations, you can contact the Complain Resolution Official (CRO). Our CROs have been specially trained to apply the regulations regarding passengers with functional diversity: 

  • Free telephone for passengers from the United States: 800 798 57 73 
  • Free telephone for passengers from Spain: 900 846 050 
  • Email: 
  • Opening hours: 08:00 – 22:00 LT 
  • You can also consult the full set of regulations at  

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Book your extra baggage with Air Europa

Whether your fare includes checked baggage or not, you can easily add extra baggage with Air Europa. You will only need the booking reference or ticket number and the surname of the person travelling.

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Check-in time limit

The time limit for checking in, unless otherwise specified (Lima: 90 min, Caracas: 120 min) will be a minimum of 60 minutes before the scheduled departure of intercontinental flights and 45 minutes for all domestic and European flights.

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Our Offices

If you need assistance or information regarding your flights, you can always contact us through our customer service centre.

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