A service animal is defined as a dog, regardless of breed or type, that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
To begin the process needed to bring your service animal along, you will need to contact our Customer Service at least 48 hours before the flight's departure, or inmediately if you are booking less than 48 hours in advance.
Where will my service animal fly?
You may travel with your service animal on your lap or within your foot space on the aircraft free of charge. The animal may not encroach on another passenger's space.
Service animals must have the relevant documentation noted below. In addition, all documents showing compliance with the customs and health requirements of the country of transit and destination must be presented before boarding.
If you are seeking to travel with a service animal, we will accept, as evidence that an animal is a service animal: identification cards, presence of harnesses, tags, or your credible verbal assurances. If evidences are not provided, then the carriage of the animal will be subject to the same conditions required for the carriage of pets.
In addition to being subject to the conditions above, service animals on flights to or from the United States must submit these forms:
The completed U.S. DOT Service Animal Air Travel Form for validation prior to flight stating the health, training and behaviour of the animal.
For scheduled flights of 8 hours or more, you must also submit a completed U.S. DOT Relief Attestation Form stating that the dog will not relieve itself in the airport or on the aircraft, or that the animal can relieve itself in a manner that does not create a health or sanitary problem on the flight.
Items containing liquids or substances of similar consistency may be carried, with up to a maximum of 10 containers of 100 ml (1 litre in total).
Minors travelling in their own seat may use fastening devices suitable for their age, provided that they are certified and fit the seat.
Blunt, spiked or sharp objects are some of the prohibited items in the aircraft cabin. For more information please see our section on "Prohibited objects". .